Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
793 results found
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Opening WMF through Windows Command Line creates distortion
When opening a WMF in the latest 2020 AI via the Windows command line, e.g.
"C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows\Illustrator.exe" 745-2969563.wmf
It opens the WMF, but it is distorted as in the attached wmf_distorted.png.
However, if you open a blank document and import it with File->Place, it renders it correctly
I appreciate any and all help.
1 voteHi,
Thanks for reporting the issue .
We are not able to reproduce the issue in house ,Kindly provide following info to nail down this issue:1)Kindly provide the test file which you are trying to open in illustrator using command line.
Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.
Thanks and Regards
Ankit Goyal
Illustrator Team -
The operation cannot complete because of an unknown error. [CANF] when copying objects
I have a random bug on Illustrator 24.0 (Windows 10). The operation cannot complete because of an unknown error. [CANT] error message repeats when I trying to copy and paste objects, especially outside Illustrator. Paste command is unabled and I got this message. I try to delete preferences and restert the computer, at first nothing happened, after one more restart it works. I dont really know what the **** is this
1 vote -
Problem recording on the server
On some files with the 2020 version of Illustrator only I have this error message:
"The specified network location is not available."
iMac 27 'of 2015 in macOS 10.13.6
Mac mini server late 2014 macOS 10.12.61 voteHi,
Sorry for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue.
Please help us in isolating it further. We would need you to check
1) Are you able to install Illustrator 2020 (24.0.0 or 24.0.1) on Mac OS 10.12.6?
2) kindly provide Illustrator Version you are using?
3) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.
Thanks and Regards
Ankit Goyal
Illustrator Team -
Drag and Drop image from Illustrator HTML5 extension to server/Desktop is not working on MAC OSX
Adobe Illustrator CC 23.0.3, Mac OS 10.14.6(Mojave)
Step To Reproduce issue:
1) create one HTML5 extension.
2) Display images on extension(you can display images from you local disk with html tag <img>)
3) try to drag & drop image from extension to Browser/desktop(on browser you can use google image search dropbox).
Expected Result : Image should be dropped at google image search/desktop(In html cep cookbook clearly mentioned that drag & drop between extension and browser/desktop supported).
Current Result : Image is not getting dropped.
Note: same use case is working fine on windows os
Attached video:
3 votes -
Visual bug
A small visual bug that seemed to pop up in Illustrator 2020 after using the brush tool. There will be a circle that will appear on the artboard at random places depending on where you are zooming or panning around with the spacebar. You can quickly get rid of it by hitting "Ctrl"
Microsoft Surface Laptop 2
UHD Graphics 6201 voteHi,
Thanks for posting this thread.
We are unable to reproduce this issue at our side. Can you please mail to sharewithai@adobe.com with details of the OS & a small video of the issue, so that we can get the root cause of it?
With Best Regards,
Raghuveer Singh
Illustrator Team -
Mouse right-click Select next Object Below does not work
When I right-click with the mouse on an object and try to select next object below it does not work/does nothing.
20 votesI am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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CC 2020 AI and InDesign Crashing and Freezing
Having major issues with both Illustrator and InDesign 2020.
For Illustrator, if I double click an AI file in a finder window it crashes 100% of the time on launch, which in turn deletes all recent docs from AI's start up menu. Things are a bit more stable when launching the app and then opening a file, but still seems to easily crash when doing a simple task such as electing the font dropdown menu (not even selecting a font).
InDesign is more troublesome. The program will frequently freeze even after opening a document that has a link that has…
3 votes -
Preview pane no longer displays preview of .ai files v24
Since the update to v24, I've not been able to see a preview in my preview pane for .ai files when opening a document. This is extremely helpful and hope that it returns.
11 votes -
Extra Drop down Item
Win10 Pro 64-bit | AI 2020cc
Just pointing out the extra "Object" item on the Select drop-down (see attached). It does nothing and does not seem to be causing an issue.
Also, I've noticed that when saving a file, it takes much longer than the previous version.
Thanks
BGunn1 vote -
BUG: Can't open one EPS file, but can another in Illustrator
I have downloaded an EPS file from my email to do some edits on from another design team and it comes up with the error message,
"The file 'Worldmark.eps' is an unknown format and cannot be opened."
However, I can open other EPS files from my email as well as from my external drive and hard drive.
1 vote -
Some objects cannot be copy & paste. I need to do an Alt+ slide.
Sometimes some objects connot be copied and then paste and sometimes they can but it changes of objects. It's really annoying.
1 vote -
Action bug
Illustrator 2020 doesn't allow my action to work. I created an action that runs a script from the script menu, but cannot use nor record a new action that runs a script.
2 votes -
Japanese fonts not syncing.
Japanese fonts don't sync to Illustrator. But they do work fine in other applications like Photoshop.
1 vote -
Zooming
When in the preset zoom menu, some of the options have commas where they should have decimals. When I click on the 66,67% zoom option it actually zooms in 6667% when it should zoom in 66.67%. Also, in the title of the document, it shows the zoom percentage with a comma instead of a decimal point.
1 vote -
Moving object with selection tool sometimes grabs and moves anchor point instead
Just like the title says.
1 voteHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us .
2) Is this file specific or happens with any object in a newly created file also?
3) Kindly share your preferences folder with us in a zip File
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
Win: C:\Users\AppData\Roaming\Adobe\Adobe Illustrator 24 SettingsKindly share the requested information at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Variable Data - ignoring a blank cell in the data library
Variable printing – an amazing utility within Illustrator which is probably often underutilized!
Unfortunately, if the .csv file containing your data contains a blank cell you'll run into issues. Fixing this or creating a workaround so that we can import those blank cells as just a space would be HUGE!
Printing mailing labels and being able to ignore a second line for an address would no longer be out of the realm of possibilities! And that's just the tip of the iceberg!
Let's get behind this – Help me vote this to the top!
11 votes -
Object Selection by Path Only broken with symbols
In Preferences, under Selection and Anchor Display, check Object Selection by Path Only.
Create or open a document.
Drag a symbol out of the Symbol panel. Choose one with a large filled area.
Zoom in on the symbol.
With either of the 3 selection tools, drag over a filled part of the symbol. Do not drag over any paths.
It doesn't matter whether you're viewing in Outline or Preview.
The symbol becomes selected.
It should not become selected due to the prefs option noted above.
It worked correctly in v22 & CS6 etc. It's been close to a year with…1 vote -
Copy objects from Illustrator to Photoshop
I'm not able to copy objects from Illustrator (2020) to Photoshop (2020).
I work on a mac OS High Sierra 10.13.6
2 votes -
ILLUSTRATOR 2020 CRASHES ON SCRIPTS - SYMLINK - APPLE
Hi, We are using with our company the folder Scripts (Presets Illustrator) that is connected to a Cloud folder with a Symbolic Link (Apple) = Production workflow. It allways worked in previous versions but after installing Illustrator 2020 - Illustrator allways crashed when you go to main menu "File". Can you give us a solutions for this! Urgent issue for us !
4 votesCompleted (Comments Open) ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
This issue is fixed in Illustrator 2020 (version 24.1 and above)
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
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In Adobe Illustrator Constrain Width and Height proportions doesnt work
I don't know why but 'Constrain Width and Height proportions doesn't work
in 'Transform' or 'Properties' panelWhenever I constrain and move the number up, it creates a weird number
for example, if the shape is 60,60 and when I write down 70 on the height the width becomes 69.256 something like thisso frustrating!!!!!!!!!
7 votes
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