787 results found

1. Can't preview artwork

   Hi, I can't preview any artwork. However I can see the layers and when I drag the file, i can see the preview. Once i release the mouse, it turns black again.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

2. Clipping path in psd file does't work in Illustrator.

   On macOS Sierra (Illustrator CC 2018).

   Clipping path of psd file does't work in Illustrator CC 2018.
   The full of the psd image was shown in Illustrator, ignoring its clipping path.
   Same problem has occured in older versions of Illustrator (probably CC or later).

   There are two conditions for this problem to occur.
   One is that the name of the clipping path has Japanese characters.
   And the other is that a Mac's system language is set to English.

   As a test, I tried to change my Mac's system language to Japanese from English, this problem was solved.
   Or changing the name of the clipping path using only english charactor, this was also solved.

   But it's hard to do this every time,
   Ideally clipping path with Japanese (or the other Non-English) name should work anytime regardless of what the system language is.

   Thanks,

   On macOS Sierra (Illustrator CC 2018).

   Clipping path of psd file does't work in Illustrator CC 2018.
   The full of the psd image was shown in Illustrator, ignoring its clipping path.
   Same problem has occured in older versions of Illustrator (probably CC or later).

   There are two conditions for this problem to occur.
   One is that the name of the clipping path has Japanese characters.
   And the other is that a Mac's system language is set to English.

   As a test, I tried to change my Mac's system language to Japanese from English, this problem was solved.
   Or changing the… more

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3. When i select an object there's a line. after i updated in new version CS8

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4. There are so many bugs my brain is too fried to write them in. I can't do anything. Every two minutes something goes wrong.

   Description says all.

   I have an image with a bounding box that's extremely large (no, there's nothing else in the layers panel).

   I have tried to export an object and was given the option for two different ones, even though there is only one (nope, no hidden duplicates).

   Handles were missing when using direct select tool. Came back randomly for no reason.

   And on and on and on.

   You need to beta these 'updated' products before you encourage those of us who have paying clients and no time for this **** to download a new version.

   I'm always excited for updates, but this one is killing me.

   Description says all.

   I have an image with a bounding box that's extremely large (no, there's nothing else in the layers panel).

   I have tried to export an object and was given the option for two different ones, even though there is only one (nope, no hidden duplicates).

   Handles were missing when using direct select tool. Came back randomly for no reason.

   And on and on and on.

   You need to beta these 'updated' products before you encourage those of us who have paying clients and no time for this **** to download a new version.

   I'm always excited for… more

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   Request to Contact Support  ·  Nitish Agarwal responded

   Hi,

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards
   Nitish Agarwal
   Illustrator Team

5. Error using picas

   This error has existed in Illustrator since at least version 10, in 2001.

   1. Switch units to Picas in Preferences > Units… or by right-clicking in the ruler and selecting Picas.

   2. Select any object.

   3. Go to Object > Transform > Move…

   4. Enter a negative value higher than -1p0. e.g. -0p9.

   5. Watch as the value is converted to a positive and the object moves to the right, or don, not to the left or up.

   In earlier versions of Illustrator this bug exited across the application in any dialogue that excepted a distance, including Offset Path, Effect > Convert to Shape (using relative values), and of course the previously mentioned Move. The bug appears to be partially fixed. Offset Path (both as an effect and in the Object menu) now works, but Convert to Shape and Move are still broken.

   This error has existed in Illustrator since at least version 10, in 2001.

   1. Switch units to Picas in Preferences > Units… or by right-clicking in the ruler and selecting Picas.

   2. Select any object.

   3. Go to Object > Transform > Move…

   4. Enter a negative value higher than -1p0. e.g. -0p9.

   5. Watch as the value is converted to a positive and the object moves to the right, or don, not to the left or up.

   In earlier versions of Illustrator this bug exited across the application in any dialogue that excepted a distance, including Offset Path, Effect > Convert to Shape (using… more

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   Added to Backlog  ·  Anish Kumar responded

   Thank you for reporting the issue. We have added the issue to our backlog

6. Image Trace only creates a white box

   The "Image Trace" function only creates a solid white box, regardless of what image trace option I select.

   Using the new Illustrator CC 2018.

   9 votes

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Got a black screen (WorkPlace)

   Dear Sir/Madam

   When i open Illustraitor, i got black screen work place, and I couldnt watch anything inside workplace, so could you please help me to solve this issue, thanks
   please find attached for this problem

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   Warm Regards,
   Mohit Agarwal | Lead Software Engineer – Illustrator

8. Select > Same > (Fill, Stroke, etc.) no longer working in charts

   Adobe CC2018
   When using the direct selection tool to select a single element of a chart or graph, Illustrator no longer responds to the Select > Same > ... commands. This is a feature we rely upon for everyday capabilities when styling charts. When I try the command, it does not select anything within the chart. If I ungroup the chart, or use the Select > Same > (options) with other Illustrator shapes, it works as normal. The problem surfaced immediately after I upgraded from CC2017 to CC2018.

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

9. Illustrator 2018 Crashes

   I have Surface Studio, 32 Gig, Windows 10. Today I installed the CC Updates and now Illustrator crashes every 2 or 3 minutes. I uninstalled Illustrator and reinstalled it, but the crashes continue. Finally in desperation I uninstalled Illustrator 2018 and reinstalled Illustrator 2017. At least now Illustrator is stable.

   I sure would like to know what to do to fix the problem. You know it wouldn't be a bad idea if one could reach support with install problems.

   9 votes

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

10. win7 21.0.2新建文件開不了，但是21.0.1就可以新建文件

    win7 21.0.2新建文件開不了，但是21.0.1就可以新建文件

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11. Copy and paste object values error

    9 times out of ten when I copy and paste a simple object like the one on this art board, it pastes as the objects text values. It is really annoying.

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Glad to hear your problem got resolved. Closing the post

12. My subscription got prolonged automatically

    I have a problem. I bought program Illustrator last month just for one month and your company charge me again this month.
    I want my money back. I didn't use this program this month. I don't understand why you charge from my account again, if I bought Illustrator just for one month.

    Thank you for your answer.
    I tried to communicate with your chat, but without response.

    Markéta Reznickova

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13. Crashes on "Cancel" in Keyboard Shortcuts Window

    1. Illustrator CC 2017 (21.1.0)
    2. Pressed "Cancel" in the Keyboard Shortcuts window.
    3. Expected Keyboard Shortcuts window to close without saving changes.
    4. Illustrator crashes

    No plugins installed.

    Removing preferences resolves the bug, but something in the process of re-setting my preferences makes the bug return.

    Please let me know if you require further information.

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

14. Fix Illustrator freezing and crashing

    I'm using Illustrator CC 2013.5. Illustrator freezes and ultimately crashes about 7 minutes after opening the program. Have to close the program using Task Manager. Uninstall/reinstall did not fix it.

    5 votes

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We are closing the ticket due to lack of response.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

15. Adobe illustrator CC 2017 Stoped working

    Adobe illustrator CC 2017 stopped working,
    when trying to open exsisting files or create new files in adobe illustratior cc 2017
    it comes up with error -

    a problem caused the program to stop working
    correctly. window will close the program and
    notify you if a solution is available.

    2 votes

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

16. CSS Extraction tool code formatting issues

    Is there any way to alter the code formatting for this panel? It drives me nuts that the open bracket starts on a new line, all lines are indented with two spaces (seriously, who does two spaces? It's either four spaces or 1 tab), that there's a space before and after every colon, gives me both hex and rgba colors with no option to select just one, not to mention multi-word font family names aren't in quotes.

    This is almost a useful tool, if it didn't require so much cleanup after copying/pasting, and I shouldn't have to run it through BBEdit or manually clean it up first every time. This would almost be easier to just look at and type out manually to my code editor, if the panels didn't disappear when Illustrator was out of focus.

    .NormalCharacterStyle
    {
    font-family : Trade Gothic;
    font-size : 16px;
    line-height : 37px;
    color : #668082;
    color : rgb(102, 128, 130);
    }

    Is there a file somewhere in which I can at least fix the brackets and spaces and stuff like that? Please?

    Is there any way to alter the code formatting for this panel? It drives me nuts that the open bracket starts on a new line, all lines are indented with two spaces (seriously, who does two spaces? It's either four spaces or 1 tab), that there's a space before and after every colon, gives me both hex and rgba colors with no option to select just one, not to mention multi-word font family names aren't in quotes.

    This is almost a useful tool, if it didn't require so much cleanup after copying/pasting, and I shouldn't have to run it through… more

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17. Clicking in Actions Window Crashes

    Often times when I click anywhere in the Actions window, Illustrator will crash and close abruptly. No edits made to Actions are saved since the previous open. Makes using Actions like walking through a mine field.

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We are closing the ticket due to lack of response.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

18. error

    program crashed

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19. AIGPUSNIFFER doesn't quit

    Version 21.1.0

    When quitting illustrator the AIGPUSNIFFER process continues to run, even though it should terminate, unless the task is manually ended in task manager. This is a huge issue considering it puts CPU usage at a high level which consequently affects battery life.

    2 votes

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20. Demo version of Illustrator crashes constantly, destroying files.

    Illustrator CC 21.1.0 (trial), MacBook Pro13,3 (15" with touch bar), macOS Sierra 10.12.3. It seems to happen mostly when editing colors or character/paragraph styles, but honestly it's hard to say, because it's seemingly random. I'd be happy to attach a copy of the file I was working on, but every version is gone now, even ones that were saved between crashes with different file names. You should have several crash reports via Apple, I hope. I can also upload console logs if needed, but I didn't find a folder for Illustrator.

    1 vote

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator