Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
793 results found
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Illustrator Help yields PAGE NOT FOUND error
I have tried to access Illustrator Help... several times now via the Help Menu option of the same name as well as the F1 key, and Safari yielded the following "Page Not Found" error message, saying "The page you are trying to access was not found. Please check your URL for typos and try again."
This is the first time I have seen this bug, which is now repeatable and reliable..
Updated Illustrator CC 2019 to version 23.0.6 last night. On a MacBook Pro Retina mid-2014 running MacOS 10.14.6.
1 vote -
How about not releasing Illustrator chock full of bugs?
I'd like to choose a category, but it's multiple at this point. The main ones...
- Bounding box randomly disappears. I turn it on. It randomly turns off.
- I select text and go to change factors and the changes affect other text that's not even selected.
- Photoshop completely changed the sizing to no longer require shift to preserve aspect ratio, which is unnecessary and fixing the things not broken, but if you're gonna do it in one app, do it in all. Kinda ridiculous to jump between programs and not have same functionality.
- If I go from dual monitors to single,…
2 votes -
Copy text from illustrator and paste into word pastes as image and not editable text
Illustrator CC 22.1.
Mack book pro MacOS high Sierra Version10.13.6.
Microsoft Word Version16.23 (190309)Copy text from illustrator (Command C) and paste it into Word (Command V) using shortcuts on keyboard the text does not come in to word as editable text but as a picture that I cannot edit.
I copy text from illustrator and past it into Word for editing and then past it back into Illustrator when I am done with the word editing. I do this for technical drawings, sketchbooks and any other 2D design and presentation work.
Since 2011 until 2018 I was able to…2 votesIf you right click in word you should get a paste as text option.
Can you please contact Microsoft support. Like most applications we do promise text in clipboard along with other formats like svg, metafile etc…
It is for word to pick any of these clipboard formats and consume. -
Align to Artboard Bug 23.0.4
Usually when selecting a single object, the align panel defaults to "Align to Artboard." Since upgrading today, it's not doing that. It stays in Align to Selection mode and then the buttons do nothing. Happened after update to 23.0.4 on Mac OS 10.14.5
2 votes -
Prefix in graphs
Using a prefix for the axis in a graph works fine, but only with positive numbers. Negative numbers soon get into trouble however. $-50 is not helpful at all.
1 vote -
Missing image link when pasting
When I select artwork in one open document, select copy and then paste into another document, Illustrator cannot find the image links.
However, when I drag the artwork from one document to another there is no problem.
Congratulations to Adobe in breaking records for the most buggy version of Illustrator so far!1 vote -
Buttons in properties panel not recording in Action
When recording an action, there are things in the Properties panel that does not record properly.
Example: Flip horizontally/vertically. The buttons does not record, but choosing the same options from the Transform panel menu does record.
Is anyone maitaining Actions in Illustrator? It is awesome, but still needlessly limited due to many things not recording, forced hard-coded paths when recording save steps, etc.
Perhaps learn a little from Photoshop where actions work better (though still limited).2 votes -
Action not showing all recorded attributes
In the Actions panel, most of the settings for some recorded tasks such as saving, exporting, etc. does not show up in the actions panel so I cannot even tell what file type the step is saving as. Is that intentional?
2 votes -
Direct Selection Tool not showing bounding box
Hi,
When I'm selecting an object using the Direct Selection Tool there is no bounding box to it or any other indication that the object is selected.
I checked the View menu, and it is set on to show the bounding box, so I assume there is a bug causing this.
It doesn't matter what kind of object I select, or whether it's in a group or not - the result is the same: no bounding box or even anchors are shown.I'm using the latest release - 23.0.1 on windows 10 (updated).
Thanks
Ori Manor5 votesIt seems like the problem is not about the bounding box...
If you don’t see anchors selected, please check if you have View > Show Edges enabled. It's easy to toggle it with Cmd/Ctrl + H, and it’s a common mishap.
If that’s the thing for you (or not) — please comment back.
As for the bounding box specifically (the frame with 8 scale/rotations markers) — it never shows up when using the Direct Selection tool, and never was, and should not.
If you need to scale or rotate a partial selection of anchors, use Free Transform or Rotate or Scale tools instead.
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Illustrator V. 23.0 crashes repeatedly
Updated Illustrator to 23.0 on my Surface Studio running Windows 10 with 32 Gig of memory. It crashes frequently and seemingly at random. I can't point to any instance in particular - It's just random. The latest instance was I pressed CTRL + 0 to set the page at 100% and the program just went away. As with the other crashes I have encountered it isn't generating a crash report. It just goes away. I thought that GPU acceleration may be the issue and so turned it off. But, it didn't make a difference.
I uninstalled 23.0 and went back…
10 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Adobe Stock keeps crashing.
Adobe Stock keeps crashing. I have not been able to use at all. I am testing AI and PS but when I select to search for a template it directs to me to this website, but when you click on a template it stops working and eventually crashes.
1 vote -
If I have an illustrator file open, and then open a second, I can't view the 2nd file even if it's the one selected
I am having a consistent issue that any time I open a second file in illustrator, the view is always on the first file, even if I have the 2nd file selected. I have not found a way to resolve this so I can't copy and paste between files!
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Crashes in Windows 10 after closing Illustrator Version 23.03
Illustrator crashes in Windows 10 after closing Illustrator version 23.03. Please have your developers check this error. I am including a screenshot of the error everytime that Illustrator is closed.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Adobe Illustrator 2019
My adobe illustrator 2019 keeps crashing every 10/15 minutes. I tried closing out of my other windows and just running that program by itself and it still crashed every 10/15 minutes. It is very frustrating when I am working on something and have to re-open up the program. Thank you in advance for the assistance.
1 vote -
Not importing from iOS
Not importing from Adobe Draw iOS or Adobe Sketch
App Version: 4.7.1.138161 (64-bit)
OS Version: 12.3.1
Device Model: iPad Pro (9.7") (iPad6,3)
User Memory: 1652 MB
Total Memory: 1969 MB
Free Disk Space: 88705 MB
Total Disk Space: 244140 MB1 vote -
Start First Project
The Start First Project button is not working for me.
1 vote -
Frozen shapes and text boxes
When I am creating shapes or text boxes, the box freezes. Meaning I cannot resize or scale it, but I can drag it freely. All four corners turn blue as if I used the direct selection tool to select all four corners but I have not. This sometimes solves itself when I exit out of illustrator and open it back up. Sometimes I have to uninstall illustrator and reinstall it to solve the problem. Regardless, it happens at least once a day. And my job relies HEAVILY on illustrator to complete time sensitive projects. PLEASE help me find a solution…
2 votes -
tear-off
Mac: 10.14.5
Illustrator version: 23.0.4In the past I was able to save my workspace with toolbar tear-offs (shapes, pen, etc.). When I re-open Illustrator and select my custom workspace, my tear-off tabs are not present. I'm hoping to get the tear-offs to save with my saved wowrkspace.
1 vote -
Bizarre Blending Behavior
When blending from one object to another, everything works great unless I want to expand the shapes, and then things get a little bizarre. i use this tool quite a bit and when expanding my blends, since CC 2019, I've never had a problem until now.
Not sure how to fix this other than rebuild the shapes... but this time it's a simple shape. Other times, it was not. Very inconvenient. Bewildered.
2 votes -
Illustrator Start UP
When I am opening an .ai file, it takes me to the start menu, and I can only open one .ai file at a time, when double clicking. I am running 23.0.3
1 vote
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