794 results found

1. Selector tool glitch — element selected and deselected at once

   Sometimes, elements will incorrectly be deselected, getting them into a strange state where they are seen as unselected in the layers panel, but being displayed as selected on the canevas. Most operations will not affect it (move and scale), but some, including align, will produce strange, incoherent results. It either stops at random or does not, needing a restart of Illustrator to be able to resume editing.

   It has happened multiple times already over the last weeks, and I cannot see a pattern to it's occurence. Just now it happened while navigating the history where elements were being grouped/ungrouped and transformed multiple times.

   Sometimes, elements will incorrectly be deselected, getting them into a strange state where they are seen as unselected in the layers panel, but being displayed as selected on the canevas. Most operations will not affect it (move and scale), but some, including align, will produce strange, incoherent results. It either stops at random or does not, needing a restart of Illustrator to be able to resume editing.

   It has happened multiple times already over the last weeks, and I cannot see a pattern to it's occurence. Just now it happened while navigating the history where elements were being grouped/ungrouped and… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. QTWebEngine Page on MAC

   Hi,

   I have a plugin created for Adobe Illustrator CC 2017/2018.
   In the plugin I have a panel which acts as a container for a QTWebEngine page.
   The page consist of several text boxes where I can enter text.
   I can perform basic operations like cut/copy/paste/selection on windows but I am unable to perform these actions on Mac (Os El Capitan).
   What I observed is that on windows clipboard will allow saving text on pressing Ctrl+C/X/V but on MAC whenever I press Command+C/X/V on Illustrator, it is trying to invoke Edit menu for Cut Copy Paste and the control goes from my text box to Illustrator's Text frame art.

   I have tried many solutions but all fails. Only workaround is to open Edit menu and close it again, then only we can perform Cut/Copy/Paste on MAC.

   Can anyone give me a proper solution to this problem?

   Hi,

   I have a plugin created for Adobe Illustrator CC 2017/2018.
   In the plugin I have a panel which acts as a container for a QTWebEngine page.
   The page consist of several text boxes where I can enter text.
   I can perform basic operations like cut/copy/paste/selection on windows but I am unable to perform these actions on Mac (Os El Capitan).
   What I observed is that on windows clipboard will allow saving text on pressing Ctrl+C/X/V but on MAC whenever I press Command+C/X/V on Illustrator, it is trying to invoke Edit menu for Cut Copy Paste and the control goes… more

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3. High Sierra 10.13.6, AI 22.1 Scrolling bar and File bar not showing. Also all files will close without warning

   Picture of missing scroll and file bar below. Makes it almost impossible to work on projects.

   All files will close without warning, while I am working on them.

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4. Illustrator and taskbar auto-hide

   I use the auto-hide feature for my taskbar on my dual-monitor Windows machine (specs below), but for some reason in Illustrator ONLY, I have to click out of Illustrator to access my taskbar. This does not happen in Ps, Ae or Pr
   So, if I'm working in Illustrator I have my main panel on my left monitor and my panes on the right. I have to click on my desktop below my panes to access my taskbar. (see screen shot)

   Windows 7 Professional SP1
   Intel Xeon CPU E5-2650 v4 @ 2.20GHz
   32GB ram

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5. Problem merging dates from CSV into graph

   When merging data into an Illustrator file to create a batch of bar graphs based on a group of CSV files, numerical dates merge into the graph data as numbers with decimals instead of dates. A 6/30/16 date merges into Illustrator as 6.00 and 12/31/16 becomes 12.00, so every date with the same month appears the same. This also messes up the graph, leaving the chart with two categories instead of one of the data columns being assigned to the x-axis.

   This includes when dates are formatted (in Excel) as text, and when the dates include hyphens or periods instead of slashes, but the process works properly when the dates are formatted (in Excel) as dates but use the spelled-out format (ex. June 30, 2017).

   We have run through a detailed discussion on the forums here, including step-by-step process with screenshots: https://forums.adobe.com/message/10573090. The end result appears to be an outside script, which is an unfortunate workaround solution to what appears to be a bug within the program.

   When merging data into an Illustrator file to create a batch of bar graphs based on a group of CSV files, numerical dates merge into the graph data as numbers with decimals instead of dates. A 6/30/16 date merges into Illustrator as 6.00 and 12/31/16 becomes 12.00, so every date with the same month appears the same. This also messes up the graph, leaving the chart with two categories instead of one of the data columns being assigned to the x-axis.

   This includes when dates are formatted (in Excel) as text, and when the dates include hyphens or periods instead… more

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6. new can not open

   new files can not open
   what I do

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7. Illustrator CC 2018 crashes, when process runs in Batch.

   I have a programmed a project that involves opening document, doing some changes, saving and closing the document. And again this process repeats on around 500 documents. Illustrator crashes.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. Linked image cannot be moved by fill once it's scaled down to certain point.

   An image file, size ~100cmx140cm, was imported into ai. Once it's scaled down to around 10mmx14mm, it can't be selected by its fill( even I zoomed really up close), I'll have to move it around by selecting it's bounding box. When I scale it up a little bit like 1mm, it fixes the problem. This is super annoying. Please fix it.

   ( I'm using the latest version to date.)

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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   there is a zoom level on screen beyond which an object can become too small for all of widgets to be meaningfully operated on by the mouse cursor.
   Please zoom in a little so that the mouse cursor can fit in between the bounding bog and be able to select a fill area. this should solve the issue.
   If it does not Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. Viewing files when placing an image

   For a short time recently when I choose File>place and navigate to my stock image folder, the most recently downloaded file appeared first. SUPER TIME SAVER (Using Windows 10). Now it seems this feature is gone and I have to sift through hundreds of files once again. I can set file explorer to sort by "date created" ie. date created ON MY COMPUTER, but I can't replicate this viewing option any more through Illustrator's place option. Any ideas?

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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   unfortunately the feature that you are referencing is provided by Windows operating system. We use the Windows system fie open dialog to enable file place on your artboard.
   Please click on sort by date created this should resolve your problem.

10. scale in pointer

    the scale tool that we use to transform an object does not work. I have to uninstall the program to see it again and sometimes that does not repair it

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. Make lines look straight again

    So, I would expect to let straight lines look or be straight and not inexact, triangeled or non-point.
    macOS Sierra | 10.12.6
    iMac (21,5", 2013)
    3,1 GHz Intel Core i7
    16 GB 1600 MHz DDR3
    NVIDIA GeForce GT 750M 1024 MB

    Illustrator CC 2018 22.0.1

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12. After using

    After Using the Calligraphy brush, after a couple of strokes, the artboard freezes until I save and reupload the program.

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13. New from Template...

    In version 22.1 ”New from Template...” command works just like ”Open...” command. Earlier version ”New from Template” opens always template files from Cool Extras folder.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    We could not understand the issue you mentioned. Hence we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

14. Illustrator 22.1 crashes on quit

    Every time I close illustrator the application stops responding and I have to close through the task manager. I've already tried to delete preferences and install the application again. The problem occurred after upgrading Windows 10 to April update 2018.
    My configuration
    Windows 10 1803 (build 17134.1)
    Illustrator 22.1
    Creative Cloud 4.5.0.331

    Thanks in advance

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. Illustrator crashes when opening an SVG file that contains polyline element without attribute value.

    Windows10
    Illustrator CC 2017.1.0(21.1.0)
    Illustrator CC 2018(22.1)

    This svg crashes Illustrator when opened.

    <svg xmlns="http://www.w3.org/2000/svg">
    <polyline points="" />
    </svg>

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    Completed (Comments Open)  ·  Dirk Schulze responded

    Thanks again for reporting the issue. The crash has been fixed with Illustrator 23.0.

16. Option key does not work at all.

    My option key(s) suddenly doesn't function AT ALL, not in CC2018, nor CS5.1. Tried multiple keyboards, and two different iMacs, one running Sierra and the other High Sierra. Tried all updates to no avail. Works fine on my Mac at work running CC2017. Please help with this problem. It's crazy frustrating.

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17. Opening CC 2015 files that have missing links causes the program to hang/crash

    Old 2015 save files which have a missing linked file cause CC 2018 to hang when opening the file. Opening the file in 2015 bring up the dialogue box 'missing file, do you want to continue to open'. It seems 2018 cant show the dialogue box or some strange bug so it hangs.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

18. in Illustrator 22.1 clicking the button that resets the workspace does NOTHING. It looks like my "normal screen mode" is broken. Adobe illu

    Your bug reporting experience stinks! Tiny window to compose my message in, having to do a huge amount of scrolling. Your company culture is going south with probably Marketing managers driving these bad decisions...

    Koen, UX Director at my company, 60 seats

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19. Graphic problem

    You see. No need to tell.

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20. Illustrator 22.1 crashes on quit. (Mac OS X 10.11.6 on MacBook Pro i7 Late 2011)

    The latest Update to Version 22.1 won't work properly on my computer. Everytime I finish work and quit Illustrator, the programm crashes and freezes on exit screen, endlessly showing the rotating, colored ball (mouse pointer).
    I have to force quit, no other way to get around.
    So I switched back to Version 22.01 - everything working fine and smooth again.

    3 votes

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.