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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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800 results found

  1. Application crash when copy/pasting SVG paths

    I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.

    Adobe Illustrator CC (latest) Windows 10 64bit

    Steps:
    1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
    2. Select any part of the logo.
    3. Copy using Edit -> Copy or CTRL+C
    4. Paste using Edit -> Paste or CTRL+V
    5. The application…

    2 votes

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  2. Crashes on "Cancel" in Keyboard Shortcuts Window

    1. Illustrator CC 2017 (21.1.0)
    2. Pressed "Cancel" in the Keyboard Shortcuts window.
    3. Expected Keyboard Shortcuts window to close without saving changes.
    4. Illustrator crashes

    No plugins installed.

    Removing preferences resolves the bug, but something in the process of re-setting my preferences makes the bug return.

    Please let me know if you require further information.

    1 vote

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    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  3. Illustrator stops working and closes

    This is simple enough, and I'm sure I'm not the only one this happens to, but this has been happening for years, every time I get started I do about an hour of work then its complains it has stopped working and closes! No save option, no autosave, no back up, nothing!

    A very simple way to fix this, have an autosave!

    1 vote

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  4. Wont open

    On PC Opeing a new file doesnt work! I have to quit the program like 100 times a day

    1 vote

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  5. I bought the adobe Illustrator but cant access the tutorials HELP please

    I bought Illustrator but cannot get the tutorials but I can use Illustrator but the tutorials would help but you think every one has a photograpic memrory or I dont know why cannot cause need to get started or I cannot keep paying monthly

    1 vote

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  6. Crash with AI Files and link broken

    When i opening a files ai who have broken links with a files on a another not connected hard drive, illustrator CC 2019 crash and i can't opening this files, but with a another pc and another version i delete the missing links and when i've try again to open it on my pc it's working again.

    so i think it's when a fils have a broken links that crash the software.

    1 vote

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  7. update

    Come on now! I am in AI and open a file to work on when a popup appears telling me that a new version of AI is available. However, when the update 'button' is selected nothing happens! There used to be a check for updates under Help yet that does not exist anymore. When it did exist it worked. So what is gong on now? More frustration with AI!

    1 vote

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  8. Possible Bug - Crop Image Auto Resizing Crop Box in New CC Illustrator 2019

    I'm not sure if this is a bug, or just a poorly executed new feature, but in the new Illustrator CC 2019 when you have a raster image in the file and you go to "Crop Image" the crop marquee automatically changes to a random size and shape instead of remaining at the edges of the image. I'm not sure if there is some hidden feature where it is trying to automatically detect where you might crop the image to by detecting the image edges, but this is super annoying when you are trying to do something like just adjusting…

    2 votes

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    You are referring to the content aware crop feature: https://helpx.adobe.com/illustrator/using/whats-new.html#ContentAwareCrop

    To turn this feature off please visit the Preference dialog (CMD+K) and turn off “Enable Content Aware defaults”


    If I may suggest a workflow for you.
    1. Use linked images, they not only are fast but also save disk space.
    2. If you already have embedded images in your file, please use the unembed feature of Illustrator to export and link files automatically for you.
    3. All linked images have this feature of Edit Original where you can edit images in a software of your choice like Photoshop.
    4. If you have to share files to other users please make use of File menu>Package feature to collect everything including linked images and fonts in one directory.

  9. Image won't move.

    I am trying to move an image, but when I do it it opens up the multiselection tool.

    1 vote

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  10. attributes note window loses keyboard focus

    os x high sierra
    illustrator 2017-2019

    when entering a note in the attribute panel, the window loses focus and instead of typing the note illustrator execute keyboard commands.

    example:
    I select an object.
    Type in a note in the note window
    it works

    select a different object.
    place cursor in the note window. the cursor blinks as it's ready for typing
    start typing but nothing happens in the window, instead keyboard presses execute whatever shortcuts are pressed

    workaround.
    select object
    hide attribute tab
    reopen attribute tab
    notes work again.

    but then select a new object and notes stops working.

    1 vote

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  11. Uniting shapes has unexpected result

    Came across a weird file/result that co-workers were able to replicate.

    1) Mojave 10.14.1 and Illustrator 23.0.1
    2) Selecting two shapes/pathfinder window/unite
    3) Letter p remaining knocked out
    4) Letter p featuring a slash across the top
    5) I've attached the file before uniting with pathfinder

    I was able to workaround by simply not uniting but thought ya'll might be interested. Thanks!

    1 vote

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  12. 1 vote

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  13. Crash Reporter has UX issues

    Crash Repoert text field does not allow cursor movement by arrow keys or pos1, end,...
    Email format validation is wrong, as it does not allow hyphens.
    Check email format on exiting the field, not on submit.

    Just build a good way to report bugs with a good UX.

    1 vote

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  14. 1 vote

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  15. Crashes every time I open anything. Or save a new file. Completely unusable.

    Ever since the last update, Illustrator has become completely unusable. It locks up every time I try to open an existing file, or save a new file. Forcing me to force quit the application.

    System specs:
    OS: High Sierra 10.13.6
    Model Name: MacBook Pro
    Model Identifier: MacBookPro13,3
    Processor Name: Intel Core i7
    Processor Speed: 2.6 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 6 MB
    Memory: 16 GB
    Boot ROM Version: MBP133.0247.B00
    SMC Version (system): 2.38f7

    Illustrator Version: 22.1

    Steps to reproduce:
    1) Open any file.
    2) Try to save…

    1 vote

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  16. AIGUSSNIFFER

    aigusniffer appeared after I upgraded to Mohave. How to remove?

    When I try to update Illustrator, I get a message that there is a conflict. It tells me to close Illustrator and press the "Continue" button. However, when I close Illustrator, the update dialog box closes too. Confused!

    1 vote

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  17. FIX ILLUSTRATOR 2019

    Mac ios High Sierra on iMac 21.5, AI 2019, working on simple packaging mechanical files, sometimes when saving I get a message that it cannot process. I either lose all my work, or several files have been translated into black and white and look like architectural drawings. I have trouble creating new swatches. When I duplicated a swatch, when I changed color of copy, color of original changed. Why is there no step and repeat? Please stop releasing versions of this software before it is bug-free. Most versions don't even have noticeable upgrades, others have annoying upgrades. After using software…

    1 vote

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  18. MacOs Mojave Free Transform Tool in Illustrator CC 2019 without panel.

    Selecting the Free Transform Tool in Illustrator CC 2019 -after drawing a rectangle with the Rectangle Tool -the panel of the Free Transform Tool fails to appear. Only shortcuts are possible (using iMac).

    1 vote

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  19. 2019 update. Worst update ever! Why? Why did you move and change all the tools?????? None of them make sense or are intuitive anymore.

    Worst update ever! Why? Why did you move and change all the tools?????? None of them make sense or are intuitive anymore.

    1 vote

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    Illustrator provides two tool panels now: Basic (chosen by default) and Advanced (with all the tools, including plugin ones). This change was made to make Illustrator less clumped form the beginning and ease the learning process. You can read more about this here: https://helpx.adobe.com/illustrator/using/tools.html

    You can also access all the tools from the 'drawer' menu, by clicking the button with three dots at the bottom of any toolbar.

    As always, Ai doesn’t care much about our settings, and this time they forced this changes for everyone, not explaining the change directly in-app. Hope this gets improved.

  20. CC2019 Offset Path stuck in Inches

    Offset Path seems to be stuck in Inches in 23.0. I have the preferences all set to "points", yet when I try to use Offset Path, it's still displaying the offset amount in inches. This didn't happen until the upgrade to 23.0.

    1 vote

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