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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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666 results found

  1. Can't move text along path - vertical line handles missing

    The vertical lines that usually show up when pushing text along the path is missing. Even when using Direct Selection Tool, there are no handles to control the direction and placement of text along a path which is very frustrating.

    Operating System:
    Macbook Pro (retina, mid 2015)
    macOS Mojave V10.14.5
    Processor 2.2 GHz Intel Core i7
    Illustrator v24.1.2

    4 votes

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  2. Crashes when font file is moved *every single time*

    This will crash Illustrator (and InDesign and Photoshop) every single time without fail, all cc 2020 apps I've tested, specifically:

    InDesign 15.0.2, Illustrator 24.1, Photoshop 21.1.2

    I'm using OSX 10.15.3 Catalina

    Try this:

    –add a font to ~user/Library/Fonts/MyFontFolderName/ to install. Works with any font, but for example try Adobe's own wonderfully designed Source Serif Pro
    –make a new document in Illustrator, set some text in that font, eg: Source Serif Pro-Regular, save document (or don't save, same result)
    –move the font file, eg: SourceSerifPro-Regular.otf to a sub folder, eg: ~user/Library/Fonts/MyFontFolderName/AnotherFolder/
    –app will crash EVERY SINGLE TIME.

    Once again, this happens…

    1 vote

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  3. wrong characters Greek text

    When choosing Type->Change case->UPPERCASE on Greek accent letters, the accents disappear

    For example:

    σπανάκι ψιλοκομμένο σε μερίδες

    Illustrator: ΣΠΑΝΑΚΙ ΨΙΛΟΚΟΜΜΕΝΟ ΣΕ ΜΕΡΙΔΕΣ <- Wrong!

    Indesign, Word...

    ΣΠΑΝΆΚΙ ΨΙΛΟΚΟΜΜΈΝΟ ΣΕ ΜΕΡΊΔΕΣ <- Right!

    1 vote

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  4. when highlighting text and shift + eye dropping to get text colour only

    This action produces random results (like the text has two colours on it)

    1 vote

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  5. Font Family List Search Function

    Font search function update a while back has 2 big issues.

    1: The font family list sends you back up to the top when you want to find a new font. It used to send you to where that font lived in the list. Instead, it sends you back up to the top to "recent fonts."

    2: When you search by typing in the font name ie: "helv..", you are given ever font style & weight in that family. It used to just list them out with little carrots next to the names and indicated how many styles it had…

    3 votes

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  6. font kerning

    The kerning between the letters "F" and "i" is not working in illustrator whichever font I use. It works in Indesign

    3 votes

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  7. Text cursor too thin to see

    Editing text in Adobe Illustrator CC2020 has become harder than the previous version I was on, CS5.5. I produce infographics. Text is a vital component. It's harder now than ever before because Adobe has made the text cursor bar so thin, it's barely visible.
    I'm using the latest CC2020 on the latest Catalina macOS on a 2019 27-in 5K iMac. Is it the 5K screen that is affecting the cursor? Please, Adobe, just thicken it up by a pixel or two. Currently it's so thin, it's hard to find it when editing text.

    22 votes

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    If tweaking the Preferences > User Interface > UI Scaling slider does not help to solve this problem, please make some screenshots or a short video of the problem, and post in a reply, along with your exact specs for the OS and the monitor used, for the team to try to reproduce it.

  8. text wrap not working AGAIN

    text wrap not working AGAIN

    24.1

    Mac 10.13.6

    2 votes

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  9. Text element with multiple paragraph styles & colors turns white when adding used colors

    I have a text element with two paragraphs and have assigned a style to each paragraph. One paragraph style is a different color, for emphasis.

    When I go to Swatches (palette) > Add Used Colors, all of the text turns white (invisible against a white artboard) and a swatch named "K=0" is added to the swatches palette. This can be avoided by setting all Paragraph Styles to black or no color and using Character Styles to apply color, but that's not really how the styles are supposed to work.

    If the paragraph and character styles ever are fully functional in

    1 vote

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  10. left justifying text doesn't work

    Command +Shift+ L does not work. I checked my hot key preferences and even tried changing it and it still doesn't work.

    2 votes

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    A possible common solution to this is to check if other applications — browser extensions, screenshot/buffer managers, etc. — steal the hotkey Cmd/Ctrl+Shift+L combination.

    Unfortunately, Illustrator can’t see other apps claiming hotkey at OS level, as can’t they.

  11. Type

    After applying a Font "size" it will change automatically when I move my mouse. This is very annoying and a big waste of my time having to go back again and again to try to get a font size to "stay" at the value I set it at. This should not happen. Fix this Adobe!
    Mac OS 15.1

    2 votes

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  12. Dimensions missing when dragging text corners

    When dragging the corners of text, the width and height dimensions stay at 0mm no matter how much I drag the size.

    2 votes

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  13. After using a Chinese type input, some of the punctuations are stuck in Chinese after switch input/typeface/restart

    After using a Chinese type input, some of the punctuations are stuck in Chinese even after switching input/typeface/restart

    This issue also effects Photoshop, please notify those guys as well!

    Please fix ASAP

    Macos 10.15.3
    Ai 24.0.3
    MacBook Pro 16in

    1 vote

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  14. Font Sample Halt

    Hi,

    I'm frustrated that as I run down my list of fonts testing them on a specimen of type that the font scroll halts for no apparent reason, forcing me to use the down arrow and manually select the font I want to try the specimen on.

    1 vote

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  15. Goudy Old Style Font Style "Bold" is not available

    Creative Cloud shows 4 font styles for Goudy Old Style - regular, regular italic, bold, extra bold. I select all 4 to import to ai, but the BOLD font style doesn't come over - only the other 3. I have the AppleIOS version - AI 2020.. Thanks, Chet

    1 vote

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  16. Selecting Font open glyphs

    Reporting a bug:

    When I select a font or a previously selected font from the Drop Down Font menu the Glyphs tab (even though I don't have it selected or open anywhere else) it opens across my whole workspace.

    3 votes

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  17. Type on a path tool resizing causes crash

    I have the latest version of Illustrator CC 2020 v. 24.0.3. Unfortunately, everytime I try to resize a type on path, Illustrator crashes. I have restarted the app and system and that didn't help.

    2 votes

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  18. Headline gone on export to PNG.

    When I export to PNG the file loses my headline. Whether the font is set to color or not. I distills a PDF properly.

    1 vote

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  19. 2 votes

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  20. Text in opened SVG is wrong size and outside artboard in v23.1 and v24.0.2

    In newer versions of Illustrator (23.1 and 24.0.2, for example) the text in our SVG files may appear at the wrong size and outside the artboard. This incorrect text commonly appears at the top-left.

    The ZIP file contains a problem SVG, a preview JPG of how it should appear, and any customer-provided files used in the design.

    Also attached are copies of each version's System Info readouts and a screenshot of a problem design open in AI 24.0.2.

    1 vote

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