Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
346 results found
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A new artboard created in a template with two artboards gets 'Artboard 2' name instead of 'Artboard 3'
My default document I use to begin projects has two artboards. If I add a third artboard, it will be named "Artboard 2" and I have to go into the settings and rename it "Artboard 3" in order to print properly.
1 vote -
Illustrator 24.1 can't place AI files created in the same version WIN 10
Illustrator 24.1 can't place AI files. It seams to only affect AI files created in version 24.1.
When attempting to link the AI, illustrator does not generate any preview of the file. It allows the user to follow the placing process but no content is shown when placed on the artboard and also it does not honor the linked file dimensions.
After hitting the "cancel" button on the import tool an error message appears stating Illustrator could not read the ai file.The same file can be linked successfully when saved as a PDF.
The files to be linked sit…1 vote -
Duplicating an Artboard with art on it and then Undoing it, causes crash
if you drag and artboard with art on it while holding option to duplicate, it duplicates fine, but if you Undo, the duplicated artboard remains and you can't delete. sometimes if you try and select the artboard illustrator will crash. the only way to update is to reopen the affected file.
2 votesHi, Fernando, thanks for reporting the issue.
Since we are not able to reproduce the issue in house, kindly provide the following information to nail down the issue further: the machine details, the Illustrator version with which the issue is happening, the test file, and test steps to help us reproducing the issue.
It would be very helpful if you can provide the video recording to reproduce the steps. Kindly share the above details ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of mail.
Regards, Pooja Garg, Illustrator Team
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Artboard > Fit to Artwork Bounds with clipping mask and raster effects
Resizing an artboard with Artboard Options -> Preset -> Fit to Artwork Bounds doesn't honor clipping masks or raster effects. The new artboard size includes artwork hidden by clipping mask, and excludes raster effects such as drop shadows.
2 votesIllustrator now honors raster effects such as clipped shadows, and fits to clipping masks instead of their clipped content, when using Fit to Artwork Bounds or Fit to Selected Art commands.
However, there is no option to not do that, and to ignore Use Preview Bounds option in general — the fitting always uses strokes. If you want to change that, vote here: https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/46067539-an-option-to-ignore-strokes-when-using-fit-to-artw
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Disappearing artboards in Illustrator 24.0.3
I created a bunch of artboards and put logotypes (word logos) in them, exported each artboard as separate SVGs, closed the file. When I opened the file the next time, only my first artboard still remained but all my artboards I created after that were gone. This is disruptive because I need to keep the placement of all of the graphics in those artboards consistent as they are going to appear on the same baseline in our product. This is not the first time this has happened to me! I can't attach an image as the content cannot be public…
3 votes -
2 votes
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Can't place file on to artboard
- 10.14.6 and 24.0.2
- File > Place > Show Import Options > Place > Bug here... can not select multiple 'all' pages. Also, the fonts are not embedding from the placed file.
- Be able to have the option to select All or Individual Pages under Show Import Options.
- The selected page/s should be able to be inserted to the artboard with all links and fonts embedded.
3 votes -
Illustrator ignores bounding box in standard EPS
Details of your operating system and version of Adobe Illustrator
Windows 10 Pro (1809) & Mac OSX 10.14.6
Illustrator 24.0.1 (64-bit) and olderThe steps you were taking when you experienced the issues
Opening a standard EPS file which follows the Adobe EPS specification as mentioned in https://www.adobe.com/content/dam/acom/en/devnet/actionscript/articles/5002.EPSF_Spec.pdf (e.g. EPS produced by Affinity Designer, InkScape, QuarkXPress, etc.).Your expected result
Illustrator should show the correct bounding box (artboard) as defined in the EPS header. The following minimum requirements are set out on page 6 of the specification linked above: »An application importing an EPS file must parse the EPS file…
1 vote -
Layer stacks change not applied on different window (v24.0.2)
On different window, the change of the object stacks (Ctrl + ] or [) doesn't seem to apply. Every time I change the order of the object, I have to close the window on the other and open it and place it again. this is so frustrating.
1 vote -
Doesn't Copy to new artboard NOR all artboards
Doesn't work consistently when i try to copy and paste from one art board to another artboard. I need the shapes to be in the exact same spot on the other artboard, and not eyeball it.
Same thing when copying to all artboards. Sometimes it just pastes off in the distance somewhere...NOT on an artboard.
3 votes -
Illustrator crashes when adding centre point
on occasion, ai will crash when adding center points. this time it was in wireframe view adding center points to placed PDF's
1 vote -
Bleed settings are not saving with document
Since I updated Illustrator, all of my print documents are not saving the bleed settings. Here is how to replicate the problem:
1) I open an existing print document (.ai format) in Illustrator
2) Go to File --> Document Setup. I have always had the bleed set to 0.125" (or 3.175 mm) for all borders (top, bottom, left, right), but now they all show zero (0).
3) I change the bleed to 0.125" on all edges again, then click OK.
4) I save the document, close the document, then re-open the document
5) I go to File --> Document Setup,…3 votes -
Artboards with the same number / missing number
In the artboards menu, two have the same number, and so one cannot access or export one of those two artboards (see the attached photo, with two artboards labeled "9")
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Captura%20de%20pantalla%202025-09-18%20a%20la(s)%202.44.41%E2%80%AFp.m..png 980 KB -
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erro.png 14 KB -
Screenshot 2025-04-16 at 2.32.56 PM.png 40 KB -
Illustrator Artboard NIGHTMARE.jpg 207 KB -
Screenshot 2025-03-05 at 2.06.43 PM.png 4823 KB -
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bug.png 77 KB -
artboard missing no.png 171 KB -
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Screenshot 2023-12-05 alle 11.09.01.jpg 121 KB -
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スクリーンショット 2023-06-29 15.37.47.png 43 KB -
Screenshot 2023-06-22 124403.png 409 KB -
Screen Shot 2023-05-25 at 10.01.07.png 132 KB -
Screenshot 2023-05-15 at 11.26.46 AM.png 227 KB -
AutomaticNumberingArtboards.png 78 KB -
Screen Recording 2023-04-29 at 10.33.43 AM.mov 28577 KB -
Screen Shot 2023-04-29 at 10.19.07 AM.png 308 KB -
Screen Shot 2023-04-29 at 10.18.48 AM.png 81 KB -
Screenshot 2023-04-03 alle 16.23.00.png 123 KB -
Screenshot 2023-01-13 at 16.31.39.png 1178 KB -
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Capture d’écran 2022-12-04 à 13.34.34.png 93 KB -
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Capture.jpg 432 KB -
截屏2022-07-18 17.56.32.png 1010 KB -
illust.png 979 KB -
prancheta duplicada22.png 173 KB -
スクリーンショット 2021-11-12 130021.jpg 77 KB -
スクリーンショット 2021-11-12 150754.jpg 67 KB -
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Screen Shot 2021-06-03 at 7.08.46 pm.png 30 KB -
Screen Shot 2021-05-26 at 7.27.03 PM.png 78 KB -
Screenshot 2021-03-02 191209.png 245 KB -
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Screenshot_2.png 7 KB -
Artboard Bug.png 516 KB -
Screen Shot 2020-12-07 at 8.02.55 am.png 50 KB -
Captura de ecrã 2020-11-20 150253.png 4 KB -
Screen Shot 2020-09-04 at 10.12.38 AM.png 275 KB -
Screen Shot 2020-07-02 at 17.30.26.png 82 KB -
Screen Shot 2020-05-17 at 5.04.04 PM.png 18 KB -
Screen Shot 2020-04-15 at 12.23.26 AM.jpg 34 KB -
Screen Shot 2563-01-14 at 14.26.55.png 125 KB -
artboard glitch.jpg 77 KB -
Untitled.png 23 KB -
Screen Shot 2019-05-07 at 10.52.33 AM.png 10 KB -
Screen Shot 2019-04-23 at 4.32.46 PM.png 4072 KB -
Screen Shot 2019-04-23 at 4.31.56 PM.png 96 KB -
Screen Shot 2019-04-23 at 4.30.59 PM.png 95 KB -
Screenshot 2019-03-11 at 9.52.43 PM.png 110 KB -
AI_ArtboardBug.jpg 66 KB -
Artboards.jpg 116 KB -
Screen Shot 2018-08-24 at 12.00.01.png 14 KB -
Screen_Shot_2018-06-12_at_5.00.05_PM.png 61 KB -
page-number.png 201 KB -
2018-06-10_at_17-13-21.mp4 1055 KB -
Screen_Shot_2018-02-01_at_11.57.25.png 18 KB -
AI-Artboards.png 16 KB -
Screen_Shot_2018-01-19_at_2.15.50_PM.png 151 KB -
Screen_Shot_2018-01-02_at_14.53.33.pdf 158 KB -
Screen_Shot_2018-01-02_at_14.53.33.pdf 158 KB -
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ILLUSTRATOR_ARTBOARD_BUG.jpg 750 KB -
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210 votesThe fix to this problem is pushed into general release 29.6 — but the team needs a confirmation from us, since the nature of the bug is elusive. Please try to see if it still happens or not and comment back. Otherwise the team plans to close this report as resolved.
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AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.
We have created this thread to investigate . If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on this User voice thread and provide Test File via File->Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.
- On opening a file in Illustrator the START SCREEN do not gets dismissed and the file’s content is not visible.
- While working on a file and opening a new one the document view sticks to the old file and…
2 votesHi,
Thank you all for reporting this issue and providing us your valuable feedback.
Kindly help Illustrator Team to nail this issue down further:
1)Kindly provide video ,Test Steps or File via File→Package with which you are still facing this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .
Thanks and Regards
Ankit Goyal
Illustrator Team -
Keyboard arrow not working in reflect panel
The down arrow works but the up arrow on the keyboard does not. Works fine in all other aspects using Illustrator, just the reflect panel is having issues.
Object > Transform > Reflect
3 votes -
Unticking "Use Artboards" when saving PDF does not work as expected
Illustrator 24.0
Expected result: A PDF file containing a single page of all the artwork in the document. Artboards should be completely ignored. Page size, cropbox, artbox, trimbox and bleedbox should all be equivalent to the total size of all the artwork in the document.
Actual result: PDF contains one page for each artboard, seemingly identical to what happens when "Use Artboards" is ticked.
3 votes -
Coordinates of an object are not aligning to it's artboard and are staying global
When I try to align objects within an artboard the objects coordinates stay Global and don't change, which makes it impossible to do branding and logo design work. It only started / became a problem when I started using the latest version of the software - Illustrator 2020 (Mac). Urgently need this fixed so I can get clients work done and send away.
1 vote -
1 vote
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Illustrator 202 Unable to Add Bleed Above 1” In Existing Document
When making a new document we are now able to add bleed up to 24”.
However when trying to add bleed to an existing document by going to File > Document Setup, it does not let you set bleed above 1”.
7 votes -
Missing font doesn't show up
Hi
When I open a document with missing fonts, the texts which without fonts will disappear and they aren't being white! I cannot even see them. It is really causing my problem....
Is it a bug or I can adjust the setting to fix it?
it is CC2020.
4 votes
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