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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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348 results found

  1. Artboard units do not update when I change ruler units

    Hi all,

    Video of the bug: https://www.youtube.com/watch?v=q5yhDUw2YTY

    Also posted this to the Community Forums.
    The units of the artboard do not update in the properties panel when I change the Rulers Units.

    I have to de-select, and re-select the artboard to make this happen.

    9 votes

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    8 comments  ·  Documents and Artboards  ·  Admin →
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  2. Artboard list drops off when saving

    With multiple artboards setup. "Save a copy" to EPS and select "Use Artboards" Select "all".

    EPS's export fine, artboards still in there, but artboard listing drops all but top artboard. If you click around a bit, they re-appear.

    1 vote

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    2 comments  ·  Documents and Artboards  ·  Admin →
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  3. Can only open 1 Ai file at a time

    Can only open one Ai file at a time. If current Ai file open is open in Illustrator and you try to open another file concurrently through all means, it will not open. The only way around this is to open each file in a different version of Illustrator, or completely close Ai to open the new file.

    3 votes

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  4. New document (File > New) window / dialog is blank / black / gray / empty

    I am not able to create a new document, the dialog is blank

    78 votes

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    68 comments  ·  Documents and Artboards  ·  Admin →
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  5. The "HDV 1080" preset needs fixing

    The "HDV 1080" preset resolution is 1920x1080. Small point, but the resolution of HDV is 1440x1080, so the naming of it is kinda wrong. I think in Photoshop, AE & Premiere, it's referred to as the "HDTV 1080" preset, so I think it's probably a mistake/typo by someone at Adobe.

    Also, the preset gives you an extra artboard which is 14400 x 14400 px for some reason (I imagine it's also a bug), so when you try to export your file, it always defaults to exporting this artboard unless you delete it. Again, small thing but clearly a mistake and…

    3 votes

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    2 comments  ·  Documents and Artboards  ·  Admin →
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  6. Paste occasionally does not put the pasted art in the center of the view (artboard), even after Fit Artboard in Window

    I'm about as expert an illustrator user can get — for years I've used FIT ARTBOARD (Command-0) as a way to cut/paste pixel perfectly centered artwork. The latest AI version 2017 is off - I realize align to artboard is the intended feature to attain this effect, however that way somewhat stinks because you can't make into a hotkey. Why doesn't Command-0 no longer perfectly center my artboard?
    (NOTE: the off-centered-ness varies from .1 to .01 inches - so very small -- but significant if you're doing engineering grade designs) -- thank you.

    16 votes

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    15 comments  ·  Documents and Artboards  ·  Admin →
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This was marked as fixed in 2019, but there were several reports about this still happening after 2022.

    Please vote and comment if this is something you occasionally experience still.

  7. Can't create new artwork

    new button and menu item just start dialog box so can't create any new artwork from scatch

    2 votes

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  8. New file

    There is a bug going on. Click " new file " and nothing happens. Please help me fix this asap

    5 votes

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    2 comments  ·  Documents and Artboards  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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Illustrator (Desktop) Bugs

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