Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
343 results found
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new document jumps to last page instead of first page
Occasionally when I create a new document in Illustrator CC, it jumps to the last page. Then once that document is closed and opened, it does it again.
Am I missing something? Never use to do this.
Thanks!
1 voteWe open a file to the last saved view. So by design Illustrator will open to the artboard(page) and zoom level that was when the file was last saved.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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New Project Screen Overflows Window
When I create a new document in Illustrator (either by clicking "Create New" or by using Ctrl-N), the New Project screen overflows the window so that the document setup bar is cut off. When the window is smaller, the leftmost edge of the bar is visible; when the window is fullscreen, none of the bar is visible. (See attached screenshots.)
This has been going on for several weeks. I have tried restarting Illustrator and restarting my whole computer, but neither helps.
I am running Illustrator 22.6 on a Windows 10 laptop.
1 vote -
Screen showing wrong file despite clicked in the correct one.
I opened a large file, while having a couple other docs open. My screen still shows the original doc in my window, with complete capability to edit, select, and pan, but is showing that I'm clicked into the new drawing at the top tab. This is a fundamental flaw to file opening that is only resolved by restarting.
2 votes -
Can't switch to tabbed files/windows, screen turns gray, can't view any open files/windows.
When I have several files open, I can't switch tabs to another file. It gets stuck on one file, even if I click on different tabs, and eventually the screen goes grey and I can't view any open files.
The only way to fix is to close files (without being able to see them!) and restart Illustrator. Hugely inconvenient to close files without seeing them.10 votesRequest to Contact Support ·
AdminAnkit Goyal(Illustrator Team)
(Admin, Adobe Illustrator)
responded
Closing this ticket due to lack of activity on this thread.
Incase you are still facing this issue, please get in touch with us at sharewithai@adobe.com or any of the other support channels.
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Links showing up when image is placed but not when file is opened
- macOS Sierra 10.12.6 and Illustrator 23.0.1 (and previously 23.0.0).
I've opened a client supplied illustrator pdf and it shows that all the links are missing. When I place that same file into a new artboard (instead of using file>open) it has all the links embedded and high resolution. I have restarted and updated illustrator with no change.
1 vote -
Illustrator will not let me align my art manually
I am working a normal piece(s) of art. I did one exactly like this yesterday on the same artboards, different client. I am unable to manually align the art to the artboard or the bleed guides as shown first image. I decided to shutdown Illustrator and the PC and then start them again. When opened I tried to move the art again and it still will not let me align the art. I disposed of the art on the artboard. Opened the clients art, copied it and pasted it in my layers to the artboard. Again I tried to manually…
1 vote -
Art file and screen?
When i open a art file the screen is black and the art work is locked?!
2 votes -
Photoshop 'Vector Smart Object' is not opening in AI
Photoshop 'Vector Smart Object' is not opening in Latest AI
1 vote -
Illustrator issues, SVG only?
When using CC (updated to v. 23), illustrations appear distorted when rendered with stylesheet. During troubleshooting, I open a colleague's SVG illustration in CS6 as well as CC v.23 and compare. See attachments. CC distorts both content size and artboard size. We never had this issue with CS.
2 votes -
2 votes
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change the art board crash
When turning off the eye icon in the layers panel
and try to change art board size its crash1 voteCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please update to latest AI CC version 23.0.1.
With Best Regards,
Raghuveer Singh -
Open archives
Toda vez que quero abri um arquivo .ai ao clicar duas vezes nele, ele quer abrir com o photoshop, mesmo eu padronizando para abrir com o illustrator
1 vote -
Artboard border obstructs topmost and leftmost rows of pixels at 100% zoom
In AI CC 2018 and 2019, on Windows 10 Home 64 bit, the black border of artboards overlaps the top row and left column of pixels in the image when zoomed to 100%. (For 2019, Pixel Preview must be on to properly see this because of https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35736118-100-view-is-not-100-for-pixels-in-cc2019)
The attached screenshot shows a 16x11px artboard zoomed way in on the left, and at 100% on the right, plus an 8x version I added so it can be seen better. Clearly part of the white outline is obstructed by the the black border of the artboard. Not good!
So, basically, it's…
2 votes -
Asset Export Undo Deletion
If I delete an asset from the Asset Export Panel, I cannot "undo" to bring it back. I would like to be able to do this in the same way as undoing to restore swatches, layers etc.
1 vote -
Artboard 2 unnecessary
Every new document created has 2 artboards (At least when creating from the 1920x1080 HD video template) Every time I go to export a jpg or png via save for web, it slows to a crawl because of a huge unnecessary artboard. I only want to export the size artboard I created, the HD size. But I have to wait for it to catch up and then cancel, delete the useless artboard, then go back to exporting. The whole process takes several minutes and is infuriating.
4 votes -
Preferences NOT saving
Not an idea - It's a BUG -
I change my Preference > Units > General to Inches.
Once I quite and reopen they are Points again.12 votesI am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Currently selected artboard not automatically highlighted as per normal
Running Mac 10.13.6 and AI 22.1
In all previous versions of Illustrator the artboard you are currently on remains highlighted so you know which on you are on.
In this version, the artboard is only highlighted while working in it. If I click into a menu item (say 'Object') then the highlighted artboard disappears and I no longer know which one I am on. Clicking on the blank artboard, which usually highlights that clicked on artboard, doesn't work. The only work around is to click onto another artboard and then back to the first. I've had this issue maybe 6…
2 votesPlease confirm if this bug does not longer happens in the latest versions of Illustrator.
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When drag-copying an artboard, the original artboard remains selected. v 22.1
Bug: When drag-copying an artboard, the original artboard remains selected. v 22.1
Idea: When drag-copying an artboard, the new artboard is selected and the original artboard is de3selected.
1 vote -
Guides preventing "Delete Empty Artboard"
- Mac OS 10.12.6
- Delete art from artboards try to delete empty artboard
- Expect empty artboards to be deleted
- Nothing
If I delete guides that cross those empty artboards, artbaords can be deleted.
1 vote -
Artboard resizing bug
Artboard bug causes a wrong or erraticaly behavior. Just trying to change the artboard height and when I click [ok] and check it again, the value remains the same. Please, check the movie.
This time I have it on video, but this issue remains until the first CC version, maybe more.3 votes
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