Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
343 results found
-
Applying a new graphic style duplicates paths into hidden groups
This is a severe bug that ruins SVG export by creating multiple copies of the same paths after switching graphic styles.
I believe something caused a created graphic style that should have only had a simple fill to create copies of the path when applied to paths.
2 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
File Error When Opening
I have been having these messages pop up for the past 2 months.
When I try to open a file the message pops up, when you hit OK it opens the file but with missing elements. I then exit out of the file and re open it. Sometimes this solves the problem and other times I have to re open that file 3 other times.
Not sure whats going on.1 vote -
ilusstrator not working well
dear sir
plz see the attachment when i open illustrator file in cs6 its opening in right
but wen m opened same file in illustrator cc its not opening with all element
plz see the blk area in attachment....plz tel me the where is the problem
1 vote -
Will deselect anything that is not visible
Since the last update if you have a long file and want to select a big chink of it everything has to be visible while selecting. Otherwise, if I start dragging from the middle let's say and have to scroll until I get till the end of the document/artboard, everything that went off screen get deselected and I'm only left with the last chunk of content that is visible. Slows down a lot working on web designs when you have to move a big chunk of content around because you've changed something before it.
1 vote -
Minor layer color bug
If you have a layer twirled open with a custom layer color and you switch to a new layer color the child objects don't change color in the layer panel. They do show up if you twirl up and down the layer contents.
2 votes -
1 vote
-
Illustrator Saving Error with 2 art boards
We were building a Billoard with extension. Art saved fine with only one artboard. We created a second artboard for the extension, then saved the file , Illustrator error states: the Dimensions of this page are out of range. Total size of both art boards 16.4611 in High x 49.9167 w. Got to have this fixed new Illustrator was updated yesterday.
1 vote -
The Operation cannot complete because of an unknown error. [x!fd]
This issue happens with older templates. When I open older files, it gives this message: The Operation cannot complete because of an unknown error. [x!fd]. I have a gotten this message in 2017 and Adobe step up to fix the issue, but the previous update and this one still has the issue. I can open these in previous versions of Illustrator. It's really a pain to fix the file as I have to save in Illustrator 8 and then reimport the text as this conversion converts the type to curves. Now to make matters worse if I save the file…
3 votes -
Shortcut for 'New File From Template' does not work
- Illustrator 22.1
- shift-command-N is the shortcut to open a new file from template
- Instead of the template folder appearing, to let me pick one of the dozens of templates we use…
- nothing happen, most of the time. But the "Type" category in the top of screen UI bar gets a highlight, indicating that this template shortcut is calling to some level in the "Type" category instead of the "File" category.
4 votes -
Adding Bleed to Previously Saved Files
I use Adobe CC. I've been trying to add bleed to a previously saved file without bleed. When I open the file then go to >document setup< I am able to add a 1" bleed, but the red bleed line doesn't appear around my artboards once I click ok. Then when I go back into >document setup< it shows that the bleed has been saved, but it is still not visible in the art files.
6 votesAs stated in the comments, to view bleeds you have to make sure you have View > Guides > Show guides option enabled.
Please comment back if the solution doesn’t work for you.
-
Artwork moves with Artboard even with layers locked.
Not sure if this has already been addressed. I just became aware of this site. I am using CC 2018, on my Mac running 10.13.3. Usually if I lock the layers I can move the artboard independently, not anymore.
3 votes -
Illustrator | Free Template Download Error
1-Adobe Illustrator CC 2018
2-Trying to download free template from print tab
3-I expected the template to download like all the other templates I have downloaded
4-I got an error message
5-This is a screenshot of my error messageThank you.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
new documents window with the same "template save" button like Photoshop CC
I think that the button to save an template how it works in photoshop is missing. And i hope that she comes... Finally, the rubric "saved" already exists.
The screenshot is from Photoshop.
4 votes -
1 vote
-
Scaling bug in Illustrator 22.01
Hi, I'm working on files in which I have to scale objects down precisely with multiple digits behind the comma.
When scaling the artwork in multiple (3) layers down to 18,602% everything looks good. But when using one digit more, 18,6023%, the artwork is scaled down much more, which is incorrect. I need to use even more digits, but that's impossible like this. I've attached screenshots.I'm on an iMac Retina 5K, 27 inch, 2017 running MacOS X 10.3.3 with the latest version of Illustrator, 22.01.
I'm using mm als units, so maybe it's a rounding issue. I can reproduce…
1 vote -
Illustrator crashes when adding an art board
Illustrator crashes when adding an art board
3 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
Artboard sequence
Converting Objects to artboards does not match layers sequences.
1 vote -
Artboards name disappear after renaming
After renaming an artboard in the panel, it will return to it's default name eg. , Artboard [x], instead of maintaining the new name.
AI version: 22.0.1
34 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Artboard Custom Resize Bug
Illustrator V22.0.1
2 problemsWhen manually updating artboard dimensions, the artboard itself no longer previews your changes, you have to click "Update while dragging" to see the size before closing the window.
Artboard dimensions sometimes automatically revert back to previous values, if the new values are close in number. For example changing 423mm to 420mm, the value in the box would revert back to 423mm immediately.
No specific files, this happens in general.
Many thanks,
Meg
2 votes -
Scaling an illustration with grouped guides, the guides do not scale
Scaling an illustration with grouped guides, the guides do not scale, even when guides are unlocked. This feature used to work as recently as earlier versions of Illustrator CC 2017. This is a feature that my team and I relied upon to ensure that the correct white space was honored when releasing artwork to other agencies. I agree that locked guides in general should not scale. But if I create a box, convert it to a guide while unlocked, and group it to a logo or illustration, it should scale with the logo even if guides are locked. Illustrator used…
6 votes
- Don't see your idea?