Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Overwriting PDF-Files does not work anymore with build 24.0.2 !

    Overwriting PDF-Files does not work anymore with build 24.0.2 ! Till 24.0.1 it works. Pleas fix this. Current Update is a desaster.

    76 votes
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    70 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    We have fixed this issue in 24.0.3 version of Illustrator (MAC only issue). Please update to 24.0.3 if you are encountering this issue. For all the other issues which you are encountering regarding the update or the new document dialog or any other please create another User Voice thread for that issue so that we can track it there itself.

    Thanks & Regards,
    Illustrator Team

  2. Can't save files in Catalina

    With the new OS Catalina, Illustrator no longer can save, save as or export any file. This is a critical issue. Not sure how it would be missed in testing. is it a known issue and being worked on?

    68 votes
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    84 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

    For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

    Warm Regards,
    Illustrator Team

  3. Modified link, Missing Link pop ups

    Basically I get a pop up of modified or missing links every 2 to 3 minutes, constantly, it keeps happening with different files, I do have links but they are not being modified nor missing!!! And it drives me crazy, this is new for me, since I updated to Ai 2020. Any help?

    50 votes
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    29 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  4. ð (eth) and Ð (Eth) glyphs not recognised as the same character

    The glyphs ð (eth) and Ð (Eth) are lower and upper case of the Icelandic character eth. Illustrator has no problems working with them, except when you need to change the case, whether you do that by Type->Change Case or by changing the character attribute to All caps (or small caps for that matter).

    This is a recurring bug in Illustrator, which has been fixed at least twice before, but somehow creeps in a few versions later. I suspect some legacy code in the internal text engine, which does not reflect the relationship between the two characters.

    I’m including a…

    64 votes
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    13 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.0.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  5. "Save As" window - CMD+C, CMD+V, CMD+X, CMD+A don't work.

    macOS Catalina V10.15.1
    Illustrator 2020 v24.0


    1. Open app

    2. Open any ai file (or make a new one)

    3. CMD+Sift+S (or choose File/Save As...)

    4. After Save As window appears,

    5. try with a keyboard to copy (or select) filename.

    6. You can select with mouse filename (or part of the filename)

    7. Use CMD+C

    8. Try to paste to notepad what you "copy"
      You can paste only what was in the clipboard before steps 2

    Result:
    CMD+C, CMD+V, CMD+X, CMD+A don't work.

    30 votes
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    28 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1

    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks
    Anish Kumar

  6. New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM)

    I'm working on macOS High Sierra 10.13.6
    3.5 HGz 6-Core Intel Xeon E5
    Mem 64 GB
    Graphics AMD FirePro D500 3072 MB

    Since updating this morning, Illustrator has consistently crashed. At a random point, it switches to outline mode, and then a dialog box opens and states, "Cannot finish previewing" –– and then every time I try to switch out of outline-mode, it fails, and brings up the same dialog box, and I have seconds before it crashes altogether.

    I'm able to still save and close the file. But when I try to re-open it, it says it does not have…

    634 votes
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    416 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  7. Closing while saving dialogue box has a grammatical error.

    The close-while-saving dialogue box says "Close anyways" as an option which bugs me because it should read as "anyway" not "anyways." The latter is grammatically incorrect. Not to mention that "getting saved" is also wrong and should be "being saved"

    18 votes
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    18 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release, where we have redesigned this dialog. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1

    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks
    Anish Kumar

  8. Colours of Layers defined in documents saved by version 23.1.1 & prior are shifted one colour down the list by Illustrator 24.0

    When a document created by or saved via Illustrator 23.1.1 or prior is opened in version 24, some (but not all) the Layers are incorrectly set in the colour immediately below the correct colour in the default Layers colour list.

    For example, a Layer that was set in “Brick Red” in a version 23.1.1 or prior document, is automatically changed to be in “Olive” when opened in version 24.0. “Olive” is immediately below “Brick Red” in the default colour list.

    This error is consistent across many different Illustrator CC documents - e.g. every document that I tested & that had…

    14 votes
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    14 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1
    Now your files created in 23.1.1 or prior will retain layer color when opened in 24.0.1

    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks
    Anish Kumar

  9. Alt + Scroll wheel doesn't zoom

    Just updated to 23.05 (64 bit windows 10) and the alt+mouse wheel no longer zooms. It just scrolls left and right same as CTRL+mouse wheel. If I use ALT+Shift+Mouse wheel it does scroll.

    20 votes
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    25 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. CC 2020 gradient tool not updating result live, only when releasing the mouse button (like in CC 2018)

    In CC 2019, when using the gradient tool to apply or modify a gradient, the result of using the tool was live updated as you applied/moved it. Now in CC 2020, the tool has reverted back to how it was in CC 2018, meaning you have to let go of the mouse button to see the result. Seeing the result live saves time for me and makes it easier to get a satisfying result quicker.

    11 votes
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    4 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.0.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  11. Illustrator v24.0 on macOS 10.15.1: rotate-panel has changed to the bad side

    The rotate-tool had the numeric angle-input activated till v23. now in v24, this field has to be selected manually, which costs me a lot of time. Please change this back. To me this bad for efficiency.

    My workflow before:
    - select path
    - press command-R
    - enter angle
    - press enter
    I can do this blind and very fast.

    My workflow now means to manually select the field for entering the rotating angle, which is very annoying ! It takes much more time to do this now.

    10 votes
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    2 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1

    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks
    Anish Kumar

  12. SVG Stroke Widths are not scaled according to viewBox

    MacOS Mojave 10.14.6
    Illustrator CC 2019


    1. rename the attached .txt file to .svg and import the SVG file into Illustrator.

    expected: it should display two horizontal lines
    actual: it appears as a rectangle because the lines are touching

    here are two lines, 200px apart, with 100px stroke width in a 500x500 SVG with a viewbox of 1000x1000. since the viewbox is twice the size of the SVG document, the stroke width should be scaled down to 50px and the lines should not overlap.

    12 votes
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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  13. Rotate dialogue box is now painfully inefficient (CC2019)

    Rotate and Scale functions used to work the same, where you could press R+Enter or S+Enter to bring up their respective dialogue boxes, type in a number, and hit Enter. Very fast, very efficient. Now when you call up the Rotate dialogue box, the focus is on this manual angle widget instead of the numeric field. And should you try to use Tab to change the focus to that field you have to hit it 5x.

    This used to be extremely efficient, which was great since it's not uncommon to use this feature hundreds of times in a day. It…

    104 votes
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    74 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  14. Missing center handles for extending lines

    Missing the center handles for all lines, unable to extend lines properly (without scaling them) unless I switch to direct selection tool, which is a pain.

    58 votes
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    85 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  15. Color Settings Auto Defaulting

    When you open up a file in the new Illustrator 2019 it automatically defaults your document to have "Emulate Adobe Illustrator 6.0". You can change your color settings to what you want, in my case I use "North American General Purpose 2". But when you click into a different application, ex. Internet, Photoshop, anything; your file changes your color setting back to "Emulate Adobe Illustrator 6.0". This is extremely frustrating and annoying. Please fix.

    85 votes
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    69 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    We have a fix available and you should not have this issue if you have the following version of these Creative Cloud applications

    Please update to:

    • Illustrator (23.0.1)
    • Photoshop (20.0.1)
    • InDesign (14.0.1)
    • Bridge (9.0.1)
  16. XD and PS defaults to open .ai files - AI files should open with Illustrator only

    Working in windows 10. After updating XD and Illustrator to 2019, all my existing .ai files have been defaulted to open in XD. I can use the "Open With" option to successfully open .ai files in Illustrator but the default always stays with XD no matter how many times I select Illustrator.

    Uninstalled XD. AI files cannot locate Illustrator as primary software for launch.

    NOTE:
    Edited by Adobe Staff to generalise the issue.

    79 votes
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    70 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    We have this issue fixed, please refer to steps below to solve the issue

    XD defaulting to AI on Windows
    -——————————————————————

    • Please update to latest version of XD (13.1.32) to resolve the issue. Thank you XD engineering team for solving this issue.

    PS defaulting to AI on MAC
    -——————————————————————

    • Please update to latest version of Illustrator (23.0.1) to solve this issue.
  17. 100% view is not 100% for pixels in cc2019

    OMG, yesterday I've updated illustrator cc2018 to cc2019. Objects now in 100% view are diplayed as ~151% - see attached file - in left side - illustrator cc2018 window and 400x400 px square in 100% view. In the right side - the same square in 100% view.

    Please fix this annoing bug.
    This is on Mac pro late 2013, High Sierra, 27' Eizo monitor 1400x2560

    55 votes
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    77 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  18. Direct Selection tool does not work on text anchors....

    For some reason I can no longer select text by anchor using the direct selection tool. If I use the Regular selection tool it acts as it did before the update but the direct selection tool does not.

    61 votes
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    57 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  19. Shift hold (Constrain angle) within gradient use not working

    When I shift hold a gradient now it doesn't snap (constrain angle) in Illustrator. I've checked my general settings and constrain angle is set to 0°... have I missed something? Version 23.0

    39 votes
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    59 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  20. When a document using Japanese TrueType font is opened in different OS environment, font warning is given

    When Japanese TrueType font is used in a document and opened in different OS environment,
    Even though you have installed the same font, you will get a font warning when you open it.
    Screenshots are created on Windows and open on macOS. But the opposite is also true.


    1. . Create a file in Windows environment and save it using related fonts

    2. . When 1 is opened in macOS environment, the corresponding font is displayed as a font problem.

    3. . Open Font Search after opening has not caused any problems

    There are three types of fonts used, but problems occur with…

    11 votes
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
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