Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7504 results found
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Extended properties panel inconsistent with InDesign
Not so much a bug, perhaps a feature request but yet more evidence of the various dev teams going off in their own directions - like the Photoshop's inexplicable rationale for switch the default behaviour of proportional scaling ... ahem, I digress.
Please would you consider implementing the properties panel behaviour from InDesign? By this I am specifically referring to the extension of the properties panel behaviour when selecting the 'more options/fewer options' ellipses.
The InDesign implementation expands the existing sub-panel to include the additional options which are not normally visible.
The Illustrator implementation is less elegant by simply repeating…
2 votes -
rtf
Currently cannot import advanced RTF documents with Adobe Illustrator. Common RTF file format options like Tables, Colored Backgrounds, and embedded Images fail to be pulled into Adobe Illustrator. Instead the application omits these things.
Cannot attach an example file.
2 votes -
Exporting as PNG I am loosing part of my stroke
I'm having a problem while exporting as PNG from Illustrator CC. I use export for screens and I adjust the size width and high and choose PNG format to export. The when I open my image in png format my stroke is getting cut off. :/
I attached a file in png format and another file in jpg format with any problem.
2 votes -
Pasted shapes from Illustrator turn to graphics in Indesign
You cannot cut and past even a simple vector shape from the very latest Illustrator CC into the very latest Indesign CC without the shape being turned into a graphic in Indesign. I back installed to the last versions for both programs and it is work again. I have this exact setup at home (Mojave) and it work perfectly but at work (High Sierra) I had upgraded to the latest of both programs and hence the issue.
What should happen is the shape from illustrator remains an editable vector in indesign.
I experienced this today (19 March 2019)
2 votes -
Cannot close main application window with keyboard shortcut
When there are no documents open, it's apparently not possible to close the application window from the keyboard (e.g. with the traditional shortcut Cmd+W). The Close option is disabled in the File menu.
2 votesHi Kit,
Cmd+W is used to close the documents, if you want to close the application, please use Cmd+Q
Thanks
Anish -
Error: "Unable to export at this resolution" for jpeg at 300ppi
For larger artboards (6500 square), I'm trying to export them at 300ppi jpegs for print (as requested by the printer). Every time I try to export at 300ppi, I get the message "unable to export at this resolution, please lower the resolution and try again."
I've been informed of the Photoshop workaround, but we should be able to save vector files especially out as high res jpeg's straight from Illustrator!
2 votes -
White bars over the screen when turning Overprint Preview off?
Hi
Been noticing a bug where I get white bars over my screen as I scroll – seems to happen mainly if I come out of Overprint Preview. If I float my tabs to windows or switch Overprint preview back on it cures it, but obviously this isn't actually a fix and is pretty annoying as it happens so often.
Can anyone suggest a more permanent fix please?
Thanks
Ben
OSX 10.13.6 2.8 i5 8gb - Illustrator 20.0.3
2 votes -
anchor point tool
Anchor point tool does not allow me to bend the straight line by dragging the path to convert it to curve. is this a bug?
2 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
SVG import - duplicate layer names erased
In Illustrator CC 2019 (v23.0.2), some of the layer names are stripped during SVG import. This is not an issue in CC 2018 (v22.0.0).
Steps to reproduce:
1. Create an SVG file with two layers with the same ID attribute
2. Open in Illustrator CC 2019
3. One of layer names will be blankThe attached file shows the layer names in CC 2019 when opening the SVG below
<svg>
<rect id="LayerName1" x="0" y="0" width="237.6" height="3.2" fill="rgb(0, 0, 0)" fill-opacity=" 0"></rect>
<rect id="LayerName1" x="0" y="0" width="237.6" height="3.2" fill="rgb(0, 0, 0)" fill-opacity=" 0"></rect>
<rect id="LayerName2" x="0" y="0" width="237.6" height="3.2" fill="rgb(0, 0,…2 votes -
Illustrator and InDesign take forever to load
Since 'upgrading' to CC2019, it takes about 5-8 minutes for Illustrator to open after the splash screen appears, during which time the task manager shows it using 0.8MB RAM and 0% CPU. InDesign won't even show the splash screen until after Illustrator has opened, then it takes a few minutes after the process appears, using very little in the way of resources. The total system usage at this time, for all applications, is between 8 and 34% RAM and up to about 25% CPU. Older versions did not have this problem. I have this problem on multiple systems, the weakest…
2 votes -
10.14.3 Mojave - can't "drag" move anything in Illustrator! Gotta cut & paste or use arrow for sloooowwwww moving.... What's up????
Since upgrading to 10.14.3 Mojave, I can't "click & drag" anything! I either have to cut & paste an item elsewhere....or veeerrrryyyy slloowwlly move with the arrow key. NOT GOOD.
2 votes -
Overprint preview of overprinting black shows black as semi-opaque
When something is printed as 100% black and set to overprint, the output will be pure black. No registration issue as the 100% element is carried through the other color breakouts. However, in AI CC 2019m when I zoom way in on text which is 100% black and overprinting, I can actually see through the black type. The intensity of the black varies based on what is underneath. One can even watch the black become muted in appearance as one zooms.
Shouldn't 100% black appear as 100% black regardless of being set to overprint or not.
2 votes -
Libraries stuck in "Add Multiple Assets"
macOS Mojave 10.14.3
This happens to me daily. My entire CC library will grey out and is stuck with the "add multiple assets" icon. I can kind of see what's underneath, but in order to get rid of this, I have to completely quit illustrator and reopen.
2 votes -
Illustrator will not open a second file from Bridge, or In Design (edit original)
ex. Starting with both Illustrator and Bridge closed. 1. I open Bridge. 2. I double-click an Illustrator file, it opens fine. 3. I go back to Bridge and double-click another illustrator file, and Illustrator will not open it. This file should open as a new file (tab) within Illustrator.
This happens with "Edit in Original" from In Design also. It works the first time, (opens up Illustrator), but not a second time. I have to close Illustrator for this interoperability to work.2 votes -
Selecting pen lines (vectors) & anchor points is really hard after updating to newest version of CC 2019.
I recently updated my OS to Sierra & with that my CC updated to 2019 23.0.2. Ever since, it takes several tries to select a line or an anchor point using the direct select or group select tool & to remove points using the Add/delete anchor tools. The scissors tool also can't seem to find the line to create a point either. It is extremely frustrating & slows down drawing a lot! It seems like the lines/points that we are looking at, are not in the same place code-wise maybe? Something is not lining up. PLEASE fix quickly!
2 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Multiple crashes daily
The current version of Illustrator is absolutely useless. Does Adobe bother testing their own product for bugs? I experience multiple crashes daily at my job, when all I have open is one file. Something as simple as deleting a square will crash the program. It's infuriating.
2 votesPlease accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks. We need your help to build this feature right. We have a few open questions that we would like to discuss with you please join us on our pre-release program using this link : https://adobe.ly/1o2SDsg
For Crashes: Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Unable to select text once it's been horizontally scaled. (condensed)
Illustrator CC 23.0.2 (mojave Mac Pro)
If I horizontally scale a text element on the artboard I'm then unable to select it with any of the arrow selection tools. Elements aren't locked or masked.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Rasterization with clipping mask removes half of the stroke
Create a dummy rectangle with a fill and a thick stroke. Select the rectangle. Go to Object/Rasterize. Tick "Create Clipping Mask". Click OK. Notice the outern half of the stroke is gone (clipped away). I would expect unchanged visual appearance....
2 votes -
Blue horizontal lines
Is this normal? My imac is 3 days old and these blue horizontal lines show up in illustrator cc.
imac w/ mojave2 votesThis is certainly not normal. Are those lines only visible on Illustrator?
Since it is not a generic issue please contact our support: https://helpx.adobe.com/in/contact.html -
Files showing up as blank screens
macOS High Sierra, then Mojave 10.14.3
iMac 2017
Processor 3.4 GHz Intel Core i5
Memory 24 GB 2400 MHz DDR4
Graphics Radeon Pro 570 4096 MBOur art department team was running High Sierra when the below issue first started happening (when we first updated to Illustrator 2019, so we updated our OS to Mojave. The problem persists. When we go back to the 2018 version, the problem resolves.
We tried a clean reinstall. We used the uninstallers, deleted all preferences, restarted our systems, ran CC Cleaner and reinstalled Creative Cloud, but it didn’t resolve it. We also made sure…
2 votes
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