Gestures (e.g. pinch to zoom, two finger panning) don't work in Illustrator for me anymore. They used to work just fine on both my Wacom tablet and laptop's touchpad, but now don't work for either. They work in Photoshop, just not Illustrator, so I'm not sure if it's an option that's been deselected or an actual bug, but I can't find the option if so. I can usually scroll vertically, pinch to zoom sometimes scrolls horizontally instead, and I can't use gestures to actually zoom at all.
OS: Windows 10
Version: Illustrator 2017
I am glad to update that this issue was fixed in 23.0.5 release.
Thank you for all the feedback.
38 commentsComments are closed
any fix for horizontal scrolling on trackpad yet? Been over a year and still no fix.
Owen McColl commented
I want an undo command besides the keyboard and faster than edit>undo . maybe an on screen button would work. I use the surface pro 4 and would like the pen button to undo, but windows cannot reprogram it to control Z. which is more of a microsoft/windows issue. but if I could add undo to the tool bar, and something, that would make a difference. Another solution is to make the touch work space more useable.
Horizontal scrolling. Shift + Scroll. Horrible jumps. Not an issue in PSP or IDD
Thank you for your answer.
I work on a touch screen (brand: AVOCOR) which is connected in HDMI on a PC tower with "Windows 10 company".
Sanjay Kumar commented
Hi Jordan, If you can share which OS version and Laptop Model you are working with, it will be helpful in identifying the issue.
I'm sorry but for me the Force Enabled Pinch option didn't change anything. When I try to "pinch" to zoom in, nothing happens, except for the "selection tool" that appears. So I can't zoom in or out with two fingers. I don't know what to do because it's an essential feature for our touch screen.
Thank you in advance
Thanks, Sanjay! It worked for me as well. I don't know why the Windows version of Illustrator doesn't do that by default, while the Mac version does. Now I just need to figure out the diagonal scrolling with two fingers...
Thank you very much! For AI 23.1 your tip to enable "Force Enabled Pinch..." in General Section of Preferences worked.
I wonder if the checkbox is added to latest versions of Photoshop and Illustrator (CC 2019). I haven't installed those yet, still on 2018.
It is very rare (almost never) that I'm on my PC (vs mac) let alone without a mouse on either. But when I am on my PC without a mouse, muscle memory dictates I should be able to pinch-zoom.
Anyway, thanks for your response. I may dig a little to see if the CC 2019 versions have the feature/fix or not.
Sanjay Kumar commented
With 23.1, If your pinch to zoom is not working, Can you please try enabling "Force Enabled Pinch-to-Zoom on Touchpad" preference in General Section.
Problem persists for me, too. 11/02/2019
Basic System Info:
Windows 10 Pro 10.0.18362 Build 18362 running on Lenovo 20AQ006HUS ThinkPad T440s, i7-4600 CPU @ 2.10GHz, 16GB RAM
Two Installs of Illustrator:
Illustrator CC 2018 - 22.0.1 (64-bit)
Illustrator CC 2019 - 23.1 (64-bit)
Photoshop CC 2018 - 19.1.0
InDesign CC 2018 - 13.0.1
All have the same issue. No pinch zoom available.
I have the same problem on my new Dell xps 15 (2019 model)
I can't pinch to zoom and rotate but i can pan in AI. and in PS nothing work.
Same issue. I just upgraded my OS to Windows 10, and then downloaded AI CS4. The scroll does not work, and the zoom in/out gestures actually scroll left/right. Not sure if this would have been the issue, if I was to download the AI while operating in Windows 8...
Having the same issue in my HP Spectre TouchPad. It's really frustrating. When are they going to fix it?
Same issue. It was all working fine last night and now today I am having to resort to key commands........very frustrating when trying to do a lot of work!!
Is this an update on windows 10 issue? I am not able to select and move items on my illustrator board or scale them?? I can click and select and that's about it..
Samuel Betancourt commented
Hey, in both Illustrator and Photoshop pinch to zoom doesn't work, it only scrolls to the sides. Panning kinda works in Illustrator but it's really jerky, in reality is more like it's applying normal scrolling rather than actually "panning" like in MacOS. In Photoshop panning acts weird, up and down work, sideways it scrolls to the wrong direction (scroll right, turns left and vice versa). Pinch to zoom has the same behavior as Illustrator. I have yet to try my Wacom tablet but will be able to provide feedback on it later.
Same issue on win 10, it's super frustrating, slows work down. Any updates?
Amitesh Srivastava commented
We are currently working on this issue. So i have some questions on comparison between PS and AI
Is pinch to zoom(not scroll to zoom) works with PS using track pad on a touch device(surface book, surface pro), does pan works in PS?
Wacom tablet(cintiq?) zoom does not work in AI?
Having same issue in Adobe illustrator with latest updates and edition.
Having the same issue it works on mac but not my windows laptop.