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Direct Selection tool does not work on text anchors....

For some reason I can no longer select text by anchor using the direct selection tool. If I use the Regular selection tool it acts as it did before the update but the direct selection tool does not.

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Jeremy shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.

55 comments

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  • Kelli commented  ·   ·  Flag as inappropriate

    Problem still persists!! I tried Illustrator on multiple devices that are all up-to-date.

  • Marcus commented  ·   ·  Flag as inappropriate

    Has the selection bug been fixed or at least addressed yet as I'm running version 23.0.3 annd the problem persists slowing me down considerably. How do I revert to v23.1!!!!!

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have the same problem and it's driving me nuts!! I cannot select text with either selection tool and it's making me waste my time in workarounds.

  • Jeff commented  ·   ·  Flag as inappropriate

    Bug does not appear to be fixed. Suddenly, I cannot select text with either selection - not at all. I just installed updated CC two days ago. Text selection worked fine for two days, then tonight - no selection available, even after quitting and reopening, and restarting machine. Help!

  • Ted Wichman commented  ·   ·  Flag as inappropriate

    Hi Judy.

    On my system, the direct select tool works on everything except non-selected text anchors. I.e. if I click on the anchor and drag, it appears to move but the position does not change when the mouse button is released. However I see normal behavior if I select the text first, and then attempt to drag the object.

    Are you seeing issues outside of this behavior?

  • Judy commented  ·   ·  Flag as inappropriate

    This is still a problem! I literally can't click on anything with the direct select tool. This is a basic foundational tool!

  • Ted Wichman commented  ·   ·  Flag as inappropriate

    This bug is NOT fixed. The direct select tool is still unable to move/drag text when the user clicks on a non-selected text anchor point.

  • Anonymous commented  ·   ·  Flag as inappropriate

    This is unacceptable. I can’t do my job. The selection tools are so basic that they should not have glitches. I should not have to spend hours of my work-day to search sites for "where is my direct selection tool". And now I find this thread ... and find that I must take another hour out of my work-day to install your "pre-release" while wondering what bugs it will have. Time and money wasted. Maybe Adobe can email my client and explain why I’m more than a half day late in returning proofs that should have taken 10 minutes …

  • Anonymous commented  ·   ·  Flag as inappropriate

    Happy it’s fixed. But 3 months to fix an issues with one of the main ways I interact with an app is too much for £50 a month. Goodby subscription. I’m moving elsewhere. Any one had good experiences with Affinity?

  • Elizabeth commented  ·   ·  Flag as inappropriate

    Well that was a long wait (or it at least seemed that way), but it's great to have this fixed! I see that it's not working for some, but it's working for me.

  • Ted Wichman commented  ·   ·  Flag as inappropriate

    Thank you for attempting to fix the issue. The issue still exists.

    Steps:

    I downloaded and installed the application using the 4.7.0.400 version installer.

    Although Illustrator launched after the application was installed, I quit and relaunched Illustrator 2019 from the Applications folder to ensure I was opening the updated version.

    Action: Click and drag on a text object using select tool (solid arrow): OK

    Action: Click and drag on a text object direct select tool (hollow arrow): OK

    Action: Click and drag on a text anchor direct select tool (hollow arrow): Point appear to move. On mouse, object stays in it’s original location.

    Action: Turned off Smart Guides

    Action: Click and drag on a text anchor direct select tool (hollow arrow): Point appear to move. On mouse, object stays in it’s original location.

    Note: Without Smart Guides, the text anchor box that appears on mouse hover, has a new appearance although the behavior is the same.

    I tested clicking on a text anchor.

    I created a Quicktime movie of the behavior that I would be more than happy to share.

    Also, anyone from the dev or QA team is welcome to reach out to me (Support has already been engaged and viewed the issue via RDP) for more information or assistance. Being a developer myself, I understand the complexities of of creating software to run on a myriad of system configurations, so PLEASE feel free to contact me. I will be happy to assist in any way.

    Ted Wichman
    Director of Innovation and Development
    Superior Communications, Inc.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Thank you for attempting to fix the issue. The issue still exists.

    Steps:

    I downloaded and installed the application using the 4.7.0.400 version installer.

    Although Illustrator launched after the application was installed, I quit and relaunched Illustrator 2019 from the Applications folder to ensure I was opening the updated version.

    Action: Click and drag on a text object using select tool (solid arrow): OK

    Action: Click and drag on a text object direct select tool (hollow arrow): OK

    Action: Click and drag on a text anchor direct select tool (hollow arrow): Point appear to move. On mouse, object stays in it’s original location.

    Action: Turned off Smart Guides

    Action: Click and drag on a text anchor direct select tool (hollow arrow): Point appear to move. On mouse, object stays in it’s original location.

    Note: Without Smart Guides, the text anchor box that appears on mouse hover, has a new appearance although the behavior is the same.

    I tested clicking on a text anchor.

    I created a Quicktime movie of the behavior that I would be more than happy to share.

    Also, anyone from the dev or QA team is welcome to reach out to me (Support has already been engaged and viewed the issue via RDP) for more information or assistance. Being a developer myself, I understand the complexities of of creating software to run on a myriad of system configurations. You have my contact information, so PLEASE feel free to contact me. I will be happy to assist in any way.

    Ted Wichman

  • Anonymous commented  ·   ·  Flag as inappropriate

    Feels like the bean counters are running the show.

    Adobe, get your house in order and sort this farce out.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Is this still on going? Had hoped a prefernces deletion would finally sort this out after 3 months of missery. I can't believe this still isn't resolved. I had been doubting the value of still paying £50 a month and luckily this gave me the excuse to learn Sketch. Can't belive it but think I will be canceling my renewal in May. Other programs are catching up and in somecases outdoing Adobe these days, at much better value and with propper customer support.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Very well said Rick. I too have used Illustrator since v88 and find the fact that this version made it out of Q/A disturbing. I remember going to the Adobe conference some time around 2002 and being told by the keynote, that in an attempt to make them more compatible, they decided to swap the Illustrator and Acrobat development teams. Not just some of the developers… all of them. They joked about the disorientation of the teams. No sh*t. This is also around the time I started noticing what used to be rock solid tool becoming… lethargic and buggy. My guess is that whatever software disaster any one of us would have expect from such a careless move, is still haunting the code base. At least it feels that way to me.

    As a systems architect and programmer, I still use Illustrator to create wireframes (Xd... what a joke) and I am hearing a chorus of complaints from my peers and the companies I partner with about Adobe.

    Adobe. do you know how many times I grab a center point or end point of a text path only to have it drag away to nothing? Do you know how much of my time you waste? It's a lot, and I am getting to the point where I am contemplating biting the bullet and swapping out my Creative Cloud subscription, except this time, it won’t have anything to do with Adobe. There is a growing wave of contempt for your disregard of your user base. It will catch up to you.

  • Rick Meikle commented  ·   ·  Flag as inappropriate

    Illustrator user since 1989, when point text was the only kind of text. To move it, you click and drag the anchor point. Use the shift and/or option key to constrain and/or copy it. Can snap to other points in the art. Pure and beautiful! But now, clicking the anchor deselects the text path. It's like switching the gas pedal with the brake pedal. Please let it be a bug and not a conscious decision!

  • mathias commented  ·   ·  Flag as inappropriate

    is adobe testing the apps seriously before releasing them?
    don't feels like this…

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