Workspaces not working, all panels hidden on start up.
Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.
I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.
Windows 10 Pro, 64 bit
Intel i7-7700
16GB Ram
GeForce GTX 750 Ti


Closing the ticket as there were no users reporting issue in the last released builds.
Warm Regards,
Aishwarya G Gadodia
Illustrator Team
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TTNMG commented
I still have this issue. It's very frustrating.
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JeremyB commented
Illustrator keeps app data from previous update versions stored separately on your machine. I was able to delete the current workspace file and replace it with the same file from the previous illustrator version.
I found the workspace files here: (windows machine)
Current (illustrator 24):
C:/User/(my user acct)/AppData Roaming/Adobe/Adobe Illustrator 24 Settings/en_US/x64/WorkspacesPrevious (illustrator 23):
C:/User/(my user acct)/AppData Roaming/Adobe/Adobe Illustrator 23 Settings/en_US/x64/WorkspacesRestarted illustrator and worked perfectly.
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anphy commented
yess pls help
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James commented
Creatives,
SOLVED: hold ALT+CTRL+SHIFT while .Ai is startingComment reference:
Angi Wren commented · July 17, 2019 21:24 · Flag as inappropriate
This worked for me - https://helpx.adobe.com/illustrator/using/setting-preferences.html -
Ethan Boon commented
go to the AppData folder and delete a file call Adobe illurstrator Prefs and it will work perfectly
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Tim commented
Same issue today!!!
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dc commented
Same thing, fix it Adobe!!!
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Bob commented
I have the same problem. Workspace is gone, no workspace presets work. Reset, New workspace greyed out.
EDIT: I went into the AppData folder and deleted all of the Workspace presets. It's working again.
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Anonymous commented
Is there any resolution to this? I'm having the same issue and it's making Illustrator unusable.
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Edward Groves commented
Im having this issue, please help. I cant reset my workspace, no windows are showing, unless I click each one manually.
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Angi Wren commented
This worked for me - https://helpx.adobe.com/illustrator/using/setting-preferences.html
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Jenn commented
Same issue, please help!!
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Oana Savu commented
Hi,
Any solution for this issue?
I have the same problem.
It's pretty annoying.Hope for an answer.
Thanks. -
Kieran commented
Yes, this is happening to me as well. Close illustrator and everything disappears again after manually opening up toolbars etc...
I have the greying out thing as well re the reset workspaces..
Frustrating. -
Anonymous commented
Just happened to me too...
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Michael Lewis commented
I am having the same issue. Manage Workspaces and New Workspaces are greyed out in AI.
AMD Ryzen 5
Windows 10 64bit, Home
GeForce GTX750 Ti -
Heather commented
Was there an answer to this issue? I am currently experiencing the same issue, so it could not have been the user's machine alone.