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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Text file saved from Document Info palette is not supporting file names in Japanese

    Environment: Windows 10 2018 (originally in Japanese but using English language pack)
    So I'm using CC 2019 in English and when Illustrator saves the Document Info, all files that have names in Japanese will not show up properly in the text.
    I suggest support for Unicode or other more capable standard.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. Exporting SVG using different methods provides different results

    When exporting as an svg using the native "Export, export for screens" Adobe exports the svg as an svg 1.0.

    Which isn't as commonly supported as svg 1.1

    However, if a user opens that same svg in illustrator and bypasses the export as, and just does cmd + s, it becomes an svg 1.1

    It would be useful to always have the same format rather than different ones. Preferably always save as svg 1.1

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Daniel,

    Thanks a lot for reaching out to the Illustrator team. As a matter of fact, the newer SVG2 specification does no longer use versions anymore.

    The main reason is that all modern SVG import tools/browsers ignored the version number and just open with what ever is in the SVG file.

    Due to the implementation behaviour and the spec change and to reduce file size, all export scenarios do no longer export with a “version” attribute. That does NOT mean that SVG files get interpreted as version 1.0! The exported features matter not the version number.

    We will update the Save as (CMD+S) route in the future to follow the pattern of SVG export.

    Thanks,
    Dirk

  3. Illustrator files hides from Finders "Smart folder" search

    I have made a "smart folder" in macOS Finder that shows recently opened files, but for some reason it won't show .ai files. I think this is an Adobe/CC-related problem and not caused by MacOS, beacuse after a little googling, other Adobe file types seems to be affected by the same issue. The .ai files do show up in the smart folder if Illustrator is running, but will eventually disappear after I quit the application. The problem seems to be specifically related to the "recently opened" search criteria for the the smart folder, becuase they do appear if I set…

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  4. Running Action to Save As EPS with only Artboard 1 results in AI file

    I'm trying to run an action that Saves an AI file as an EPS using the only artboard, using the Illustrator 10 EPS option, with transparency. When I create the action, it works and I get a single good result. When I run the action, it does not work. It saves an AI file, not an EPS file.

    This has been reported to Adobe Engineering

    1 vote
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  5. recovery save not working

    it crashes and i have to start from the beginning of the project. i lose all of my work

    1 vote
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  6. export directory

    "Export as" exports to the parent directory, rather than the selected directory. This appears to happen more often if the target directory is created from within the dialogue.

    1 vote
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  7. Embedded images are lost when saving as a PDF

    When I save a .ai file as a .pdf, many of the embedded .psd images are missing when I open the PDF in Acrobat. I have reinstalled Illustrator (2019) and Acrobat (Pro DC), but the problem persists. I have tried saving using different pdf formats, but the images are still missing in the PDF. If, however, I open the PDF in Illustrator, the images reappear. Thoughts?

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    It is not clear on your post which version of Illustrator you are using.
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Please do take a moment to review our support policy for removable and network media if you are using it: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

  9. Saving as PDF with no editing capabilities should not allow you to edit

    Currently, if you are working on an AI file, and then choose File / Save as / PDF (and select PDF output options that have NO editing capabilities), once the PDF is saved it then remains open.
    The bug is, that although the PDF is set with no editing capabilities - the file will still allow you to make changes and add items outside the Artboard area.
    The problem with this is that once you save and close. if you open the file again - there is no way to access the content outside the Artboard area.
    So you could…

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  10. Version 23.0.3 Adobe PDF Preset / Transparency Flattener Preset "Convert All Text to Outlines" Not Working

    In all previous versions of Illustrator and InDesign, when saving a PDF, I have been able to set my PDF settings to convert all text to outlines by checking "Convert All Text To Outlines" in my Adobe PDF preset. Since my recent update to 23.0.3, this feature is no longer working properly. The setting is still an option, however, upon save/export of the PDF, text is not converted to outlines as it previously was.

    I have reached out to customer support for this issue and have been informed that this issue is "expected behavior of the software".

    How is this…

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  11. Save error with embedded PDF (Unknown error occurred)

    Just updated CC to latest version on my MacBookPro 2017, and now I am unable to save a ill document which contains an embedded PDF inside. PDF was created from a scan on a Xerox WorkCentre 7855.

    PS: Why can't I copy content from file info in file Properties? That is just dumb!

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  12. Illustrator 2019 taking too long to save in Windows 1809

    Illustrator 2019 started taking at least 20x longer to save in Windows 1809.

    This makes it effectively unusable as I can't suddenly up my hourly rate by 1000%

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  13. Save as Ai with PDF compatible loss Overprint

    MacOS 10.14.2
    Ai 21.1.0
    Acrobat Pro DC 2019.010.20098
    PS 2017.1.1

    After save Ai file as *.ai with PDF compatible and then open this Ai with Acrobat, we can't see overprint.
    If we open this Ai with Photoshop, we also can't see the overprint.

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  14. Illustrator CC 2019 won't embed fonts in PDFs

    I'm trying to save my Illustrator file as a pdf but it's not saving (embedding) the fonts along with the pdf when I do so. However, if I open that same file in Illustrator CC 2018 or 2017 I can save out a pdf with the fonts embedded just fine.

    Note: this happens whether or not I get the message "The preset specifies that some of the fonts are not embedded. This application always embeds fonts." in the Summary section of the Save Adobe PDF dialog box.

    I'm using Illustrator CC 2019 on a Mac Pro running MacOS 10.13.6.

    1 vote
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  15. script cannot be uploaded

    Download the script of random swatch fill from http://vectorboom.com/load/freebies/freescripts/randomswatchesfill/22-1-0-167

    Opened my illustrator CC2019>File>Scripts>Other Scripts, chose the downloaded file and pressed open, nothing happened.

    Tried drag the script file directly into the folder of the software, this time script showing when I opened the script panel, but still no effect applied when I clicked it.

    1 vote
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  16. SVG import misses a lot of ID's

    In 2017 Illustrator import of SVG was ok, all the G tag ID's where converter to names of the the group. PERFECT! But now it is going wrong it is converted for some id's ok but most are converted to <Group> instead of the ID what is going wrong here!

    Please solve this ASAP

    1 vote
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    5 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  17. export to image (jpg/png) problem

    illustrator image(jpg/png tested) export is different with when you expand strokes and unit them then export

    1 vote
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  18. rtf

    Currently cannot import advanced RTF documents with Adobe Illustrator. Common RTF file format options like Tables, Colored Backgrounds, and embedded Images fail to be pulled into Adobe Illustrator. Instead the application omits these things.

    Cannot attach an example file.

    1 vote
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  19. (macOS) file dialog drag/drop not working as expected

    When dragging/dropping folders into the save dialog it often doesn't open the dropped folder in the dialog. This leads to slowdowns working with the save dialog.

    Also, using the dark mode on macOS the save dialog is the wrong color compared to the rest of the OS.

    Steps to reproduce:


    • Open a file save dialog

    • Drag/drop a finder folder into dialog

    • Note that nothing happened.

    • Drap/drop same folder into dialog (again).

    • Note that it maybe worked, maybe it didn't.

    • Repeat as necessary until it works.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  20. SVG export : XML code anomaly

    Hi there,

    (my specs don't matter for this issue)

    I'm using Ai to make .svg files I'll animate live (making it react to midi and sound) using PureData and Processing.
    So I have vectorized a picture of stained glasses and it gives me 3655 different path I have to export twice : once in only one .svg file for all paths [globalsvg] and once in one .svg file per path [pathssvg].

    I'll then use Processing to analyse height, width, viewbox and d-commands in [globalsvg] to finally recreate the entire pattern by placing [pathssvg] on another plan…

    1 vote
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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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