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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Failure to Generate opaque color on shape layering

    WinOS10

    When working in illustrator the artwork appears correct. When I go to export contents to jpeg illustrator incorrectly generates a semi-transparent result when I look at the jpeg file. This is incorrect and I'm claiming this as a bug since I don't see this when rendered in illustrator. The result does not match rendered image.

    Example 1 is a snip of a portion of the image from inside illustrator. Note that the shape lettering is opaque as expected. When I go to export to a jpeg I end up with a shape that is now semi-transparent...a big no-no.

    Please…

    1 vote
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  2. "Save as SVG" exports mojibake-parttern-ID when it contains CJK character

    Illustrator CC 2018 (v22.1) on Windows 7

    When I save the attached document as SVG in any setting, the stripe patterns had gone completely. I checked up the exported SVG file and noticed the pattern ID defines itself correctly, but actual tag id referenced by "xlink:href" attribute is a wrong mojibake-ID.

    And I know this will not happen when use "Export for Screen". It export correctly, but not scriptable. I think it very strange...

    1 vote
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  3. freehand

    Con la versione CC non è possibile aprire file di freehand?

    1 vote
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  4. Save for web - image size percentage not working

    When using save for web option, the image size percentage is not changing even when a new number is put in there. It is only saving as 100%. Sometimes it allows me to increase the percentage, but more times then less it saves as 100% no matter what number I type in there. I am using the creative cloud version.

    1 vote
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  5. Changing size in export doesn't change size

    When exporting files via Save As, if I change the size, it doesn't update the actual export size until I do something else, like toggle the clip to artboard on and off or change from optimize for Art to for type. This has been a persistent error across versions of Illustrator and MacOS for some time.

    Once you hit tab to leave that portion of the export dialogue, it should update without any additional steps.

    1 vote
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  6. .psd clipping path makes imported image scale incorrect

    Create a file in Photoshop at 300dpi with a clipping path, import the file into Illustrator CC and place it. Make a note of the scale it imports at then import that same file without a clipping path and you'll get a different scale.

    It seems Illustrator is treating the clipping file the same as an embedded file and using 72dpi as it's default resolution.

    Why a clipping path should do this to a file is very strange.

    1 vote
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  7. Illustrator CC 2018 for Mac Hangs up When Reading an EPS File

    Illustrator CC 2018 for Mac hangs up when I attempt to read the attached EPS file. I have been using Illustrator to read this type of EPS file for years with no difficulties. I have to force-quit Illustrator to continue. I attach a sample file that hangs up Illustrator on my system. Just in case you need to know, my system has all updates installed.

    1 vote
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  8. Unable to create bitmaps in photoshop. They are corrupted and appear solid black in the preview window. The bitmaps print as solid black whe

    Unable to create bitmaps in photoshop CC 2018. They are corrupted and appear solid black in the preview window. The bitmaps print as solid black when printed from a CC illustrator 2018 file. I always thought that bitmaps were compatible with illustrator.

    1 vote
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  9. Open file that is already open deletes unsaved changes without prompt

    If a document is already open and have changes that aren't saved and the user accidently opens the same file, the file closes without giving the user a chance to save changes...

    1 vote
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  10. When importing .psd files just saved they appear as colorful bitmap gibberish

    Multiple time and duplicated by co-worker. I will create a .psd file, save then when placed, they appear in Illustrator as "Op Art", a colorful nonsensical bitmap. I have to entirely close out of the program to correct. These files are fine in previews, bridge and in Photoshop/ Also fine once Illustrator regains sobriety.

    1 vote
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  11. Illustrator 22.1 doesn't store version information in the metadata

    In previous versions of Illustrator I could view which version of Illustrator a file was saved as, and the version that created it, in 'Get info' in the Mac finder. For example: 'Version: Saved As v.15 Created by v.22.0.1'. This info now isn't saved with the file as shown on the attached screenshots. For us this was a very useful for checking what version a file had been saved for.

    1 vote
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  12. Computer restarted and I lost all unsaved work in Illustrator

    Usually I get some sort of message that tells me I have unsaved work that was recovered but this time I did not. Illustrator wasn't even showing the most recent files to open. Using Illustrator CC version 22.0.1

    1 vote
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  13. Illustrator quits unexpectedly when my script run for long

    My script is creating artboards, importing ai files in it, editing and exporting.

    When I open Illustrator in my MacOS Sierra 10.12.5 and run my script, after 10-20 min Illustrator quits unexpectedly and this log shows up.

    Process: Adobe Illustrator [668]
    Path: /Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 22.0.1 (22.0.1)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [668]
    User ID: 501

    Date/Time: 2018-03-22 11:55:00.252 +0400
    OS Version: Mac OS X 10.12.5 (16F2073)
    Report Version: 12
    Anonymous UUID: 275016EB-9652-BDEE-B228-38BD1F63F6C7

    Time Awake Since Boot: 5800 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue:…

    1 vote
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  14. When Exporting .ai to .png getting white lines in all designs.

    Have tried every method including saving as tiff,jpg and pdf. lines remain.This is not one design but several.Ruined 2 months of work.Have been doing these for long time and using CS6 for over two years and now suddenly this.Ideas? of a workaround?

    1 vote
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  15. SVG clipboard export adds an extra non-printable character in the end, breaking import.

    When artwork is copied to the clipboard as SVG code,
    a non-printable character is added in the end of the string.

    When saved to a file, doesn't import correctly in Illustrator and throws out an error when viewed in Preview in OSX

    Mac OSX version 10.13.3
    Illustrator version 22.1

    1 vote
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  16. 1 vote
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  17. file new

    When I try to create a New File My screen opens like this

    1 vote
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  18. 1 vote
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  19. resaving bug

    When Illustrator was updated to CC2018, I began having a recurring (and very annoying) issue: whenever I try to resave an open file, Illustrator crashes. Sometimes it will also crash if I do too many other actions in a row, though I can't say for sure what triggers that (if it is something consistent). I'm running it on a 2017 iMac with High Sierra. I report this every time it happens.

    1 vote
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  20. Illustrator can't read it's own files properly

    Looses bitmap figure embedded in .ai file, reports the bitmap is missing when opening. While other software opens the file just right. Including Adobe Acrobat, Gmail preview, apple finder preview and Affinity Designer.

    I made a file using Adobe illustrator, this file contains two jpg images. When I save the file and open it using illustrator on two different computers, a dialoge appears complaining the jpgs are missing and offer to replace them.
    Oddly other software packages read the same file just fine, INCLUDING the allegedly missing jpg images, and in good quality.

    I can provide the file if you…

    1 vote
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