Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
772 results found
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corrupted image shown on screen
Im working and every time I move an object around the image gets corrupted, I need to zoom in or zoom out, but its impossible, it looks like pieces are missing from the vector images. I just bought a newMac book pro, in my previous computer I did not had this issue. Please fix it its impossible to work like this
2 votes -
Type Object Selection by Path Only not working correctly
When a Type Object is rotated, Ai selects it when the pointer is clicked in side the bounding box of the rotated object, even when Selection by Path Only is active.
2 votes -
Eyedropper tool doing whatever it wants
For example. when using alt click (as for copying the style of what I have selected to another thing. It DELETES ALL STYLE from the thing I'm clicking on. When I click normally it just copies color (sometimes) and even though I have everything checked in the eyedropper tool setting. It just copies just color.
This is making me wast a lot of time
I already updated the software AND also did a fresh reinstall, even deleting settings. Didn't work.2 votes -
Problem syncing with CC Files on startup (sometimes!!)
Well the title says it all, really!
It looks like I have NO files in the cloud. But not all the time. Restarting Illustrator sometimes solves the problem.
I reïnstalled the program, have the latest updates, etc...
Maybe I overlook something?
Thank you.2 votes -
Rasterizing artwork Overprints being discarded
When you rasterize art that has overprints the overprints are being discarded.
Illustrator CC2018 22.1
See screenshots attached. The picture showing dragon scales are displayed as Vector art still and Overprint preview on. Once rasterized the scales disappear.2 votesI am closing the ticket due to lack of response.
Please get in touch on any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator has crashed twice in the past hour (and multiple times today)
I was editing lines in this document and it keeps crashing. Not sure why... Any help would be appreciated! I was moving lines from one layer into another when it crashed just now. Thanks!
2 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket as we are not able to reproduce this on AI version 22.1.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
Several Illustrator 22.0.1 Issues with High Sierra Update
The issues keep surfacing after the OS High Sierra update making my job increasingly difficult and frustrating. Issues ranging from bounding boxes not working to the inability to modify/click on text. Also, I find that I sometimes after some design and then saving the project, the layout switches back on all the changes that I made, after saving is complete. I'll close the file, reopen, and the changes appear as they should have. Crashing is also an issue, seems "minor" compared to these other problems. Oh, and most times when I save, I get the message that this file has…
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Image File open but not showing up
When using the latest version of Illustrator cc I open vector images the image file opens however it is not visible, I do get visibility briefly when the file is shut down or resized from maximised within the program. It is only a fleeting view and disappears again when reopened or maximised?
2 votes -
There is not enough memory available to process the appearance of an object
- Ai 22.0.1
- Launch AI, create a new document OR open an old one
This error appears with ther first opened document only.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Copy and paste object values error
9 times out of ten when I copy and paste a simple object like the one on this art board, it pastes as the objects text values. It is really annoying.
2 votesGlad to hear your problem got resolved. Closing the post
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Adobe illustrator CC 2017 Stoped working
Adobe illustrator CC 2017 stopped working,
when trying to open exsisting files or create new files in adobe illustratior cc 2017
it comes up with error -a problem caused the program to stop working
correctly. window will close the program and
notify you if a solution is available.2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
AIGPUSNIFFER doesn't quit
Version 21.1.0
When quitting illustrator the AIGPUSNIFFER process continues to run, even though it should terminate, unless the task is manually ended in task manager. This is a huge issue considering it puts CPU usage at a high level which consequently affects battery life.
2 votes -
Keyboard doesn't register a shortcut
In Adobe InDesign and Photoshop you can assign any key on an international keyboards to any function.
Illustrator do not recognize international keyboards. You may register but it won’t work.
What a shame since it's the oldest app in the family.2 votes -
Illustrator doesn't find color profile, which are shown in Indesign
Hi everybody,
I installed an eci color profile (pso-coated_v3) on my windows 10 computer (right-mouse-click, then install). In Photoshop CC and Indesign CC everything is fine, so it is installed correctly. But the new profile isn't shown in Illustrator CC.
I reopened Illustrator and also de- and reinstalled it...
Does anybody has got an idea, why the new profile doesn't show in in the color-settings of Illustrator?
Thanks a lot!
Best wishes
Rene2 votesAn installed color profile can be accessed and used like this:
Edit > Color Settings: Working Spaces, CMYK: choose the profile you need.
Then go to Edit > Assign Profile and set it.
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Application crash when copy/pasting SVG paths
I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.
Adobe Illustrator CC (latest) Windows 10 64bit
Steps:
1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
2. Select any part of the logo.
3. Copy using Edit -> Copy or CTRL+C
4. Paste using Edit -> Paste or CTRL+V
5. The application…2 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Share for review comments are misaligned - about 5mm off.
Share for review comments are sometimes misaligned - about 5 mm below the actual comment.
In the case of text errors usually few lines below the actual error-comment.
Web interface shows the comments in the right place, but something bad happens when illustrator reads the comments back in. Its persistent in every illustrator version i have.
The same bug keeps following me in different illustrator versions. I'm not sure what is causing this. One time i suspected some file specific bug, but it keeps reappearing in newly created files. Might it be related to bleed settings? I don't know. But…
1 vote -
1 vote
Zuher, please provide more information. Record a video, provide a test file or specific steps if there are specific actions needed, mention your OS and hardware details, the version number, so that the team could try to reproduce the problem at their side.
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Error in startup script with InDesign path, line: 1 I/0 error since latest update 29.8.2
This error pops up on every Illustrator startup now:
Error in C:\Program Files (x86)\Common Files\Adobe\Startup Scripts
CC\Adobe InDesign\indesign-v20.0.jsx
Line I:
I/0 errorTried reinstalling Creative Cloud and all apps using CC cleaner, no effect. Tried resetting preferences, no effect. Renaming the .jsx file helps but it's not recreated and presumably has some purpose (removing a similar one for Photoshop breaks Bridge Batch actions for instance).
1 vote -
Preview issues with Home recent files and Placed files not properly showing all artwork.
Home recent files not populating with updated artwork previews. For example: I use a personal file template, make changes, save as new, and the new file does not populate an updated preview on the home screen. Second, when placing an AI file in another AI file some of the assets are missing in the place file and/or moved and distorted - even though when I open the original file everything looks fine.
1 vote -
実践チュートリアルに関するエラー
実践チュートリアルがひらけません
1 vote
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