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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. ps import

    ps files do not import correctly into AI. Transparent portions will render as gray. Some portions of the image fail to render at all. For example, this PDF ( from a ps file) will display differently in AI than any PDF viewer with the transparent background as gray.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. Ctrl key moves canvas in Illustrator rendering Ctrl-Z unusable

    Everytime I press the Ctrl key in Illustrator is moves the canvas right, making me unable to use ctrl-z or any other ctrl command because it defaults to moving the canvas, I'm pretty sure I have the latest version of Illustrator and the problem just started happening when I opened a psd file in it today. Didn't have this issue while using illustrator a few days ago.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  3. CSS Extraction tool code formatting issues

    Is there any way to alter the code formatting for this panel? It drives me nuts that the open bracket starts on a new line, all lines are indented with two spaces (seriously, who does two spaces? It's either four spaces or 1 tab), that there's a space before and after every colon, gives me both hex and rgba colors with no option to select just one, not to mention multi-word font family names aren't in quotes.

    This is almost a useful tool, if it didn't require so much cleanup after copying/pasting, and I shouldn't have to run it through…

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  4. Illustrator does not change the colour profile of Swathes between open files of different color profiles

    See Case 0189293847.
    "Basic RGB" Colour Swatch does not change colour when switching files (tabs) of open files with different Embedded profiles.
    If you close down then open illustrator, it will take and then keep the swatch with that profile.

    Replication of error.


    1. Create .ai file that has the "ProPhoto RGB" assigned profile and save
      ensuring the ICC profile is embedded

    2. Create .ai file that has the "sRGB" assigned profile and save
      ensuring the ICC profile is embedded


    3. Edit>"Colour Settings", and set the Working Space RGB to "ProPhoto RGB"
      Tick on:


      • Profile Mismatches

      • Missing Profiles
        Press OK



    4. Close down Illustrator

    1 vote
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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  5. Get rid of the search pane in Illustrator

    If Adobe cannot figure out how to prevent the search pane from being selected by default, they should just eliminate it. I frequently paste complex elements from other files into the pane causing illustrator to crash, as the pane is selected with an active insertion point by default. Also it prevent certain (but not all) interaction with Illustrator until the window is clicked on. It is endlessly frustrating to the point of a breakdown. I have lost one monitor already to this problem. Please please fix this so the pane cannot ever be activated until directly clicked on

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. Copying hires 1-bit tiff takes to much time

    I have a document where I copy a hires 1-bit tiff.
    Then Illustrator just beachballs.
    This happens in the latest version of Illustrator CC 2017.
    I am on macOS 10.12.6 and have attached the file in question.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  7. Bounding box does not rotate correctly with certain elements

    If you take two lines and make an X shape and group it, when rotating this shape (say 30%), the bounding box resets to straight up and down (as opposed to rotating with the X shape) so any further scaling of this shape will be off. In this case, the X will become asymmetrical with any further scaling. This is a new bug as previously versions of Illustrator kept the bounding box oriented as it was originally.

    This is on a Mac with the latest Illustrator CC.

    1 vote
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  8. Clicking in Actions Window Crashes

    Often times when I click anywhere in the Actions window, Illustrator will crash and close abruptly. No edits made to Actions are saved since the previous open. Makes using Actions like walking through a mine field.

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  9. CC2014 No artboard names (macOS Sierra - 10.12)

    When using Illustrator CC2014 with macOS Sierra (10.12.6) no artboard names appear. Can this bug be rectified please?

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    we can’t reproduce the issue on the latest version of Illustrator. CC 2014 was not supported on 10.12 we advise an upgrade.

  10. Error 16 Reinstall Software? (AI 2017.1.0 - 21.1.0 - MacOS 10.12.6)

    On a MacBook Pro (Retina 15in Mid 2014) if I open up and use Mail and Safari first then open up Illustrator or Photoshop I often get Error 16 which insists I uninstall and reinstall the Illustrator program. However, if I shut down or restart my computer, the program opens up just fine without reinstalling it.

    Why do I get this error message?
    Is there anything I can do to stop getting it?
    Perhaps the message should just instruct people to restart their computer instead of doing a lengthy uninstall - reinstall?

    1 vote
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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  11. error

    program crashed

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  12. Illustrator Freezes + This Website Broken

    So I open an .ai in the latest version of Illustrator, everything works. I open another .ai file, everything freezes / stops working. I need to use Task Manager to close Illustrator. I reinstalled it, same issue.

    Regarding the website, when I click in Illustrator to submit a bug, it sends me to https://illustrator.uservoice.com/ where the 'Bug' button does not do anything. Are you for real, Adobe?!?!

    I managed to do a video here: https://www.youtube.com/watch?v=4rTNATEzgjk - but of course, this time the program did not freeze.

    1 vote
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    2 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  13. AI CC for Mac open DWG files,found bug!

    1、AI version:AI CC all version;
    2、we found a bug when open DWG files by AI CC for MAC;but it is fine when it work by Windows system.
    3、You can check this URL,
    AI forums:https://forums.adobe.com/message/9440424#9440424

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  14. pathfinder minus front releases compound shapes from their compoundedness except when the compound is a negative space.

    pathfinder minus front releases compound shapes from their compoundedness except when the compound is a negative space.

    1 vote
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  15. Illustrator CC 2017 crashes when I use Asset Export, about every 10 minutes.

    Illustrator CC 2017 crashes when I use Asset Export, about every 10 minutes.

    1 vote
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    Request to Contact Support  ·  0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
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    1 comment  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  17. Swatch border line problem.

    AI 21.1.0 (64bit) Windows 10, macOS Sierra
    When I apply custom bitmap swatch at object, unexpected border line display (it occurrs even in default vector swatch).
    And export it to PDF, border line still exists.

    1 vote
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    1 comment  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  18. 100% black will not output to film as 100%

    Came across this same issue now using CC 2017 but was able to isolate it. Customer file in CMYK color space, black at 100% nothing in the document except a 100% black rectangle. Illustrator reports 100% black but when output to film black is approximately 80%. Copying the entire content to a new document the output is at 100%. Using the original document and changing the color panel to grey scale black is 100%. Changing back to CMYK black is also 100% black. Placing the file into another dicument also produces 100% black. The latest file was created in CS6…

    1 vote
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    Need More Info  ·  2 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  19. Calculation in New Document does not work correctly

    I tried 300/4, which resulted in 0.04. Should be 75.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  20. Black shapes when trying to group things

    When I try to group text objects and lines, the screen gets black shapes that come up. It happens every time, and even if I close the file and reopen it, it continues to happen.

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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