Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7662 results found
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Wrong description label in layer window
Hello,
the description of the label from the screenshot is wrong on Mac Version, STRG + (CTRL + in english versions) is false, that's the the label for the Windows version. Correct is: Befehl + (cmd + in english version)1 vote -
File Names Fail To Save with Fullstops
If a file name, entered in the New Document modal, has fullstops in the name in the beginning of the string, for example, a date " 19.07.11 Web Banner.ai " the user will find, when they go to save the file that the filename will not be saved as it was entered.
No characters after the 2nd full stop will be shown, forcing the user to type out the entire string again.
1 vote -
Color Fill Bug
Hello! Yesterday, I finished drawing a comic. I was supposed to color it in, but the color fill was not working on anything on the drawing. I tested using the fill color on a separate drawing and it worked. It’s only this one drawing that can’t be colored using fill at all.
I do the press and hold technique to color. My iPad Pro is version 12.3.1 and is up to date.
Update: It’s gotten a little better. I can only color small objects but that’s it.
1 vote -
Adobe Illustrator 2019
My adobe illustrator 2019 keeps crashing every 10/15 minutes. I tried closing out of my other windows and just running that program by itself and it still crashed every 10/15 minutes. It is very frustrating when I am working on something and have to re-open up the program. Thank you in advance for the assistance.
1 vote -
Not importing from iOS
Not importing from Adobe Draw iOS or Adobe Sketch
App Version: 4.7.1.138161 (64-bit)
OS Version: 12.3.1
Device Model: iPad Pro (9.7") (iPad6,3)
User Memory: 1652 MB
Total Memory: 1969 MB
Free Disk Space: 88705 MB
Total Disk Space: 244140 MB1 vote -
Start First Project
The Start First Project button is not working for me.
1 vote -
Bug - App not launching
My Illustrator app is not launching. I have tried restarting my computer, reinstalling the app, and tried various ways of opening the app, but it's not launching. Help!
1 vote -
tear-off
Mac: 10.14.5
Illustrator version: 23.0.4In the past I was able to save my workspace with toolbar tear-offs (shapes, pen, etc.). When I re-open Illustrator and select my custom workspace, my tear-off tabs are not present. I'm hoping to get the tear-offs to save with my saved wowrkspace.
1 vote -
A number of my panels will not open - e.g.: when I click to expand the character panel, all I get below is a black box.
Many of my panels still open as they should. However, I'm having this problem with the info, character, paragraph, properties, stroke and align panels. Any help on what could fix it would be greatly appreciated? I've searched on the adobe support community and google and no one else seems to be having this problem. Thanks!
1 vote -
CMYK and RGB color mixing options are grayed out and unavailable to choose
CMYK and RGB color mixing options are grayed out and unavailable to choose
1 vote -
Illustrator 2019 inoperable after Windows 7 update
Windows 7, CC 2019, 64-bit PC:
Since latest Windows 7 update, Illustrator opens but none of the tools work, and the pull-downs roll back up before I can select one. Coworker with Illustrator 2017 has the same problem. Photoshop and Acrobat work.
Also, after the second-to-last Windows 7 update, we can no longer print a second PDF after making the first one, from any program (Illustrator, InDesign, AutoCAD...). We still have this problem too.
1 vote -
GPU rendering problem. - My graphics appear pixelated at certain zoom levels. Comes and goes. Very annoying when working.
This happened a few months or weeks ago.
I am using Macbook Pro - 2017
OS version: Mojave 10.14.5 (18F132)
Adobe Illustrator: 23.0.4
This issue disappears when I turn of GPU rendering but I am used to working with GPU rendering ON.I am hoping for a fix on this soon or maybe there is already. please let me know. Thanks :)
1 vote -
New Document > Bleeds behaving strangely
- In the New Document window, begin by unlinking the bleed settings.
- Set your top bleed to any non-zero value.
- Click the link to re-link the bleed settings. All 4 settings will appear to change automatically, to match the top bleed set in step 2.
- Click OK
Unexpected result: A new document appears with only a top bleed, instead of matching bleeds on all 4 sides.
Tested with the same results on Mac and Windows, both running Illlustrator 23.0.3
EDIT: Sorry, just realised I hadn't specified, this error is in the legacy New Document window, not the new one.
1 vote -
Illustrator crashes (hangs) when creating a new file on second monitor
When creating a new file in Illustrator on my second monitor, the program hangs, and I have to force quit it.
If I try to do the exact same operation on my main monitor, it works as expected.
Pretty straight-forward operation to get to the problem, but if you need any further info, please don't hesitate to get in touch.
Illustrator 23.0.3
Windows 10 Pro (1903)
i9-9900X
RTX 2070 (430.86)
64 GB RAM
2x HP Z27 UHD Monitors (connected via DisplayPort)1 vote -
Cannot PRINT from illustrator
When I select PRINT i get a message "The operation cannot complete because of an unknown error. [CANF]"
1 vote -
レイヤーパネルでオブジェクトの非表示と表示が切り替えられない
クリックして非表示と表示を切り替えようとするのですが、一瞬切り替わったようにパネルは反応しますがその表示がすぐもとに戻ってしまいます。結果操作しても切り替えができません。
特定のオブジェクトだけこの現象が起きます。同じAIファイル内の別のオブジェクトは普通に切り替えられるものもあります。1 vote -
4K Display Proportion or scaling distortion
I'm having the following problem which has been noted as a bug by Adobe support:
When creating a square image or artboard on a 4K monitor (mine's a Samsung U28-E590) the rendered image or artboard (and anything else really) is made longer in the X/horizontal dimension. So a 130 x 130mm block measures 130 x 135mm when measured with a physical ruler at 1:1 scale.By simply moving the entire application window over to the Macbook side the proportions are displayed correctly and the X and Y sides are identical. This issue arrises regardless of starting up Ai on the…
1 vote -
Error reading SVG 1.2 files
SVG files generated by Avid Sibelius (music notation software) display perfectly well in Chrome, Safari and Firefox but is very distorted in Illustrator. Line paths are too big.
If I open the file in the SVG online editor at https://editor.method.ac/. them save it (without editing anything), I can the open it in Illustrator with almost no problems.
I'm including a sample file. Open it in Illustrator and Chrome to compare.
1 vote -
Illustrator Start UP
When I am opening an .ai file, it takes me to the start menu, and I can only open one .ai file at a time, when double clicking. I am running 23.0.3
1 vote -
Importing a page from a multi-page PDF replaces the already imported one
Hi!
Ever since Illustrator 23 when opening a PDF with multiple pages with a document already open, the PDF opens into that open document and changes the artboard. At the same time it also opens a new empty document with the name of the PDF. It does not matter if I use open from the menu or if I use drag and drop... When no other file is open it behaves like it should and opens the PDF correctly.
Please provide a solution...
thanks,
best regards,
Roger
1 vote
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