Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7654 results found
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Pasting non-English text from Word
v. 22.0.0
iMac 2017 High SierraPasting some Russian or Chinese text from Word, in my case, and then trying to change the font, collapses the font samples popup menu so I am unable to do it.
I figured it was some formatting the text had from the word file because the same scenario but with unformatted text from TextEdit app, didn't trigger the bug.
Still it is very frustrating having to copy my texts to TextEdit first!
1 vote -
different line thickness for rotated and unroted objects
I combined 2 horizontal bars with one vertical bar in the middle, resembling the Latin 'I'. Bar thickness was 7pix. In fields of many of these objects the unrotated I's look like having thicker bars compared to the rotated, there the bars are slim. Aliasing errors?
1 vote -
Bitmaps not coping over from Ai to Xd in version 2018, had to revert to 2017.
Fix version 2018 to also copy bitmaps with vector art in Ai and past it directly in Xd, as with version 2017.
1 vote -
Input boxes handle keypresses inconsistently
This is an intermittent bug.
When typing in input boxes I find that performance can be inconsistent. Sometimes, the cursor will jump to the end of the string inside the box, so I end up appending after the unit (e.g. "406 px+7"), which then errors.
Another example is the input box just not inserting characters at all. It seems especially prone to missing arithmetic characters such as + or - or /. For example, I meant to type "300+100 px" but instead it ignores the plus and displays "300100 px", which then error because it's too big.
I've attached a…
1 vote -
Dell Canvas Pen Dysfunction
I've had pretty consistent issues getting the Dell Canvas and Illustrator to play nice with each other, and it's gotten totally out of control with version 2018. Although some pen functionality has improved, there's one bizarre roadblock... there's a good 7 second delay when selecting objects with the selection tool (which can be cut short by moving the mouse). Using my finger directly on the touch screen works fine, but the pen is almost unusable for this reason.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Exporting files
CC2018. - FILE NEVER EXPORTS. Trying to save .tif and .psd files
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Export Artboards "Name" Error
I exported first one Artboard of 2 or 3 in the beginnning of a design process, the changed the names in the end of all 3 artboards to the projectname. The first artboard still kept the original name ("artboard 01" or else) so i had to rename by hand this file. Pretty weird.
1 vote -
Font does not look good
Your version of Adobe Illustrator: CC 22.0.0 (64-bit)
The steps you were taking when you experienced the issues: anytime I use fonts
Your expected result: I expected that fonts will preview correctly
Your actual result: I've attached an image. First text is with a type, second is after I use create outlines.Thank you very much
1 voteHi,
I am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html. Please give a reference to this post so that we can identify you.Thanks
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Zoom options in View menu items have completely wrong labels
There's an absolutely bizarre off-by-two error in the View menu in Illustrator CC 22.0 that I just noticed while working on something today.
When initially starting Illustrator CC 22.0, the "Fit All in Window" and "Actual Size" items in the View menu have the correct labels (see attachment zoomoptscorrect.png). However, once a file has been opened, these menu items are assigned completely wrong labels, which should belong to the items two spaces lower in the menu — "Hide Edges" and "Hide Artboards", respectively (see zoomoptswrong.png).
1 vote -
Vector Shapes Arent Sharp on Hp Envy, But are On iMac
Im working from a HP Envy x360 i7 laptop. My vector shapes are very blurred around its edges, but when I load the document on a iMac computer they are sharp. Any idea what the issue could be?
1 voteMost likely cause would be graphics driver on your machine. Please upgrade graphics drivers to see it resolves the issue. If it still does not. Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
AI 18 won't launch
I upgraded to the new AI18 from CC and it fails to launch on startup. It fails at the point it is initializing the plug-ins. I am using a Surface Pro 2 with Windows 10. AI17 worked fine and reinstalled and it still works. Any help would greatly be appreciated.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
CC 2018 PGN Exporting looking worse than CC 2017
When using Adobe Illustrator CC 2017 back then, exporting a HUGE resolution, Inked Lineart via File->EXport As->PNG-> High 300 ppi + Art Sampled + Transparent..
Whenever i open that file on Photoshop CC 2017, the line art looks CRISP, stylish, soft, with no dead pixels like showing off..And Photoshop CC 2017 detects it with a 19kx20k Resolution.
NOW, when using THE SAME EXPORT SETTINGS but on illus' CC 2018, the exporting looks instant...Oh yeah, great... But when i open it on PSCC2017....The lineart looks VERY THIN, 1px like, with greyed out dead pixels.
Please do NOT break out what's working…
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.-Rama
Illustrator Team -
Wacom tablet settings are completely overlooked at not applied. I have an Intuos 4 and the assigned buttons are not being recognizd.
make sure the assigned buttons to a program for the wacom tablet interface work as assigned and not overlooked by the program.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustrator 2018 Crashes
Surface Book crashes within minutes of starting drawing in Illustrator 2018. Have done a complete diagnostic check of my machine with Microsoft online and there are no issues there. What should I do?
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.With Regards,
Raghuveer -
Save command does not include latest edits
Illustrator 2018. First day using this and its extremely buggy, while working on a drawing, everytime I hit save it takes the file back several steps (like a shortcut for multiple undo's). What makes this even more annoying is that you cannot access any redo. Its as though hitting save deletes the latest memory cache of the changes you've made in the previous 10 minutes.
1 vote -
Variable font with Adobe World-Ready Composers
Variable font dont work with Adobe World-Ready Composers. (Only regular adobe composers) so no variable font on rtl launguage (working perfect on browser)
1 voteI am happy to share that we have fixed this bug in our release – 23.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Illustrator CC 2018 V22 bounding box/ changed file but not saved symbol
The bounding box dissapear when moving screen with SPACE, and A STAR symbol not appearing after modifying object
1 vote -
color changed automatically when the ai file saved and reopened,
the color changed automatically when the
ai closed and reopened (CC 2018)Adobe Illustrator CC 2018
1 vote -
right click menu option silliness
Why, when i right click on an object to bring up the menu and go to a submenu that has an arrow pointing to the right, the submenu opens up on the left? It has done this since i upgraded from CS6 and seems silly... the only time it opens in the direction of the arrow is if you are working on something on the left side of monitor... which is also silly since i prefer to work more or less in the wide open areas of my monitor ;)
1 vote -
Error on Launch: "There is no disk in the drive" -
I figured out that I only get this error when my USB3 memory card reader is connected to my computer, but it is ridiculous. I have to click cancel 30+ times in rapid succession and then Illustrator will launch, but I can't find ANYWHERE in Illustrator that is referencing my E:/ drive - HELP!
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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