373 results found

1. Vectors and Paintstrokes Destroyed by Opening in AI CC

   Files on Adobe Illustrator CS5 when opened in AI CC are totally distorted and altered. The live paint feature was eliminated from AI CC and so I assume this is why my lines are interpreted as choppy and broken even though they are coded as vectors is CS5. My paint strokes also have distortions and artifacts in them, making the piece unrecognizable from its former iteration and requiring hours of work in hopes of fixing it. The inability for simply being able to maintain old works from earlier versions of illustrator is a mind blowing oversight. AI CC is not even an improved piece of software and the fact that it destroys the ability to alter artwork you were working on previous to its installation is an absurdity the likes of which I have not seen in any other ongoing/updating software in the marketplace. My mind is blown.

   Files on Adobe Illustrator CS5 when opened in AI CC are totally distorted and altered. The live paint feature was eliminated from AI CC and so I assume this is why my lines are interpreted as choppy and broken even though they are coded as vectors is CS5. My paint strokes also have distortions and artifacts in them, making the piece unrecognizable from its former iteration and requiring hours of work in hopes of fixing it. The inability for simply being able to maintain old works from earlier versions of illustrator is a mind blowing oversight. AI CC is not… more

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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Colour changes on Multiple Objects in Color Panel issues

   Illustrator 2018 CC 22.0.1
   Mac OS El Capitan 10.11.6

   As per video, when trying to change colour of multiple objects in the Color Panel when colours aren’t set to Global, under CMYK settings I enter 0,0,0,0, hit Enter/Return on my keyboard, and nothing changes.

   When the multiple objects all have colours that are set to Global, the Color Panel has other odd issues. Selecting CMYK, greyscale brings up no settings, but RGB, HSB does, though odd settings show up.

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3. Show Tints/Shades menu issue

   Show Tints/Shades menu in color guide does not allow to select a color on a first click, most of times you have to click several times to select the color, and on my Cintiq 13 Companion it is almost impossible to do it with the stilus.

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   Need More Info  ·  4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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4. color changed automatically when the ai file saved and reopened,

   the color changed automatically when the
   ai closed and reopened (CC 2018)

   Adobe Illustrator CC 2018

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5. Illustrator CC 2018 crash on swatch library import

   Hello,

   Every now and again when I import a swatch library from the presets folder via the Swatches import menu from "Other Library"; Ai would crash the first round. When I open the file again and repeat the import process, no crashes occur.

   This happened with previous versions as well.

   Thanks and cheers.

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   Under Review  ·  1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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6. Swatches disappear

   I've been experiencing this phenomena in which my swatches would disappear every now and then. One day, I'll have all the default swatches available in the swatch menu, other days, it'll only be the color white.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

7. Illustrator does not change the colour profile of Swathes between open files of different color profiles

   See Case 0189293847.
   "Basic RGB" Colour Swatch does not change colour when switching files (tabs) of open files with different Embedded profiles.
   If you close down then open illustrator, it will take and then keep the swatch with that profile.

   Replication of error.

   1. Create .ai file that has the "ProPhoto RGB" assigned profile and save ensuring the ICC profile is embedded
   2. Create .ai file that has the "sRGB" assigned profile and save ensuring the ICC profile is embedded

   3. Edit>"Colour Settings", and set the Working Space RGB to "ProPhoto RGB"
      Tick on:

      • Profile Mismatches
      • Missing Profiles Press OK

   4. Close down Illustrator

   5. Restart Illustrator

   6. Open up the "ProPhoto RGB" file first,
      then open up the "Basic RGB" swatch panel:
      Swatches Window > from the Menu "Open Swatch Library" > "Default Swatches" > "Basic RGB"

   7. Screen grab the "Basic Swatch Menu" and place into MS Office Paint
      You will notice the very saturated Red, Green Cyan and Magenta

   8. Open up the "sRGB" file next
      Note that the "Basic RGB" swatch panel does not change colour.
      Screen grab and paste into Paint and compare.

   9. Now close down Illustrator and repeat the process,
      but this time open up in the opposite order:
      "sRGB" first
      "ProPhoto" second

   You will notice this time that the "Basic RGB" swatch panel is not so saturated,
   and now matches the first file opened "sRGB".
   switching between panels does not change the colour of the "Basic RGB" swatch panel.
   Screen grab the "Basic RGB" swatch panel and paste into paint,
   and compare .. you will notice the change of color.

   The "Basic RGB" swatch panel should change colour as you switch between files that are open.
   It doesn't. This is a bug.

   You can change the "Colour Settings" so that the working space profile is "sRGB":
   Edit>"Colour Settings", and set the Working Space RGB to "sRGB"
   and repeat the stages above and you get the same issue.

   You should not have to shut down illustrator, for the swatches panel to pick up the new colours
   as you switch between open files on the tab.

   See Case 0189293847.
   "Basic RGB" Colour Swatch does not change colour when switching files (tabs) of open files with different Embedded profiles.
   If you close down then open illustrator, it will take and then keep the swatch with that profile.

   Replication of error.

   1. Create .ai file that has the "ProPhoto RGB" assigned profile and save ensuring the ICC profile is embedded
   2. Create .ai file that has the "sRGB" assigned profile and save ensuring the ICC profile is embedded

   3. Edit>"Colour Settings", and set the Working Space RGB to "ProPhoto RGB"
      Tick on:

      • Profile Mismatches
      • Missing Profiles Press OK

   4. Close down Illustrator

   5. … more

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8. 100% black will not output to film as 100%

   Came across this same issue now using CC 2017 but was able to isolate it. Customer file in CMYK color space, black at 100% nothing in the document except a 100% black rectangle. Illustrator reports 100% black but when output to film black is approximately 80%. Copying the entire content to a new document the output is at 100%. Using the original document and changing the color panel to grey scale black is 100%. Changing back to CMYK black is also 100% black. Placing the file into another dicument also produces 100% black. The latest file was created in CS6 but have had this issue since CS5. This appears to be an Illustrator bug.

   Came across this same issue now using CC 2017 but was able to isolate it. Customer file in CMYK color space, black at 100% nothing in the document except a 100% black rectangle. Illustrator reports 100% black but when output to film black is approximately 80%. Copying the entire content to a new document the output is at 100%. Using the original document and changing the color panel to grey scale black is 100%. Changing back to CMYK black is also 100% black. Placing the file into another dicument also produces 100% black. The latest file was created in CS6… more

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9. Swatch border line problem.

   AI 21.1.0 (64bit) Windows 10, macOS Sierra
   When I apply custom bitmap swatch at object, unexpected border line display (it occurrs even in default vector swatch).
   And export it to PDF, border line still exists.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

10. User guide correction

    Customer support asked that I make this post via their twitter account. I found that the content in the user guide identifying the various symbols and marks of the swatch panel is not accurately labeled. E and F are wrong. They should say LAB and RGB but they instead are calling the icons CMYK AND RGB. Could be highly confusing those just learning the software. Thanks!!

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11. Can't save color themes even when signed in

    I'm trying to save a color theme but when I mouse over "Save" it says "You must sign to save color themes" even though I am already signed in according to the Help drop down menu. As a result I can't save any color themes. I'm using the 1 week trial version of Adobe Illustrator called Adobe Illustrator CC Tryout 2017.1.0 Release.

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12. Can't Switch Document Color Mode from RBG To CMYK

    When trying to switch document color mode in an opened document it will not switch the color mode.

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13. Shapes won't change to colours saved to Libraries

    I have multiple colour palettes saved in my Libraries which I will use through Illustrator/Photoshop/Indesign. Frustratingly, as I am in the middle of working on a design using basic shapes (rectangles, ellipses etc) and go to change the colour of that shape by clicking on a shade within my libraries it will not change! The shape will change colour when using colours from the swatches palette always. I end up having to quit Illustrator and restart it then colours from my library will work again.

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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.