Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1119 results found
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Illustrator won't open more than one file at a time.
I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:
- I open a file.
- I double click to open another AI file (other file opening methods have same results).
- Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
- If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.
…
3 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
High Sierra rearranged PDF Preset order
After updating my Mac to High Sierra, the PDF export presets are all in seemingly random order with no way to rearrange them. This isn't true in any other CC application.
3 votes -
Export to PSD
- Adobe Illustrator CC 2018
- Export in Illustrator as a PSD with retained layers
- Expected the same document to appear in Photoshop with all layers as it appears in Illustrator
- Some of the Vectors distorted as they were saving as a PSD
1 vote -
Invalid Export Location
When I "Export Selection" on an artboard, the "Export for Screens" window comes up. I select the asset, and choose the export location. No matter what location I choose I get an error upon export - "Invalid Export Location".
2 votes -
JPG export to RGB keeps coming up with an error
In CC 2017 when I try and export a file to a RBG JPG file an error keeps coming up saying that the file cannot be written due to an error.
This has been happening for a while now.
2 votes -
Export Artboards "Name" Error
I exported first one Artboard of 2 or 3 in the beginnning of a design process, the changed the names in the end of all 3 artboards to the projectname. The first artboard still kept the original name ("artboard 01" or else) so i had to rename by hand this file. Pretty weird.
1 vote -
No DPI resolution in export file when export for screens
When export I use export for screen, there is no DPI resolution in the exported files.
Illustrator 21.1.0 - macOS
1. Create a new document
2. Create a simple element like a rectangle with 200 x 200 pixel
3. Set the document size to 200 x 200 pixel
4. Export it for screens
5. Generate 3 diffrent files with the scale factor of 29, 58 and 87 pixel
6. Save / Export the files
7. Open the file in preview or Photoshop
8. You can see that the images doesn't contain any DPI information3 votes -
PDF does not preserve Illustrator editing capabilities!!
I upgraded two days ago to the new version of Illustrator. I've been saving PDFs with 'Preserve Illustrator Editing Capabilities' for years. Now when I do it, it's flattening the PDFs and not allowing editing as normal. It has totally ruined two of my complex files and I've lost hours of work.
Has anyone else had this problem or know of a fix?
So frustrating!
1 votePlease get in touch with us at support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Link location mistaken for other document's link location
When opening a specific document, links are found missing.
When I open the document nevertheless, click on a link and check the location, the path it shows is one that was used in a previously opened, unrelated document.
When my colleague opens the document on her computer, everything is fine.
2 votes -
Failed SVG 1.1 Import/Export in Illustrator CC 21.1.0 (Win)
Isolate Blending sets to default mode on all fonts when importing SVG-files to Illustrator and cause ”bitmap fonts” on printed paper in web browsers for Windows with embedded fonts from exported PDF-files from Illustrator.
Transform lines ignored in SVG-Import in Illustrator from scaled Graphic/Movie Clip from Animate CC 16.5.1.104 (Win).
<g transform="matrix( 0.25, 0, 0, 0.25, 0, 0) "></g>Tracking text failed and ignored in SVG-Import and Export in Illustrator (SVG-Export from Animate).
<text letter-spacing=”0.1”</text>
2 votes -
Illustrator 5 crashes everytime i try saving a file
Hi, every time I try to save my file on illustrator it crashes, I'm using OS X Yosemite 10.10.5, any advice?
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Adobe Illustrator 23.0.1 does not open files while running.
The Issue:
Adobe Illustrator won't open files ( .ai .eps , etc ) when Illustrator is running.
Won't open files from Bridge, or explorer by double clicking or right click-> open with.
Won't open files that are downloaded, by clicking on them,
Won't open files from Internet Explorer with option: OpenIllustrator Does open files when the program is not running.
I did not install any additional plugins.
Adobe Illustrator version:
CC 23.0.1 ( Windows)Creative Cloud App Version:
4.7.0.400i've checked files association in Win10, and in Adobe Bridge, reinstalled the app, updated, resetarted my computer.
System Information
…Time2 votes -
SVG text export inconsistent failure 23.0.1
On SVG export, one text node receives ID as expected, the other is wrapped in a <g> and given the id that should be on the text node (which has no id).
I don't know how to produce this result—it's happening intermittently in a large existing file. I was only able to whittle it down to an example, but this system won't let me attach an illustrator file (lol)
1 vote -
CC 2019 hangs/crashes on quitting on Windows
Everything was fine until i signed out and singed in again the subscription license 2 weeks ago, on my Windows 7 system.
Each time when i try to close Illustrator, it hangs. I tried the following, but does not work:
- sign out and sign again the license
- clean prefs and reinstall1 vote -
Save for Web
Hi,
This problem has persisted for a long time. On the image I have attached you can see that there is a vertical white line to left of the red square. When exporting the white line is still there – the only way to avoid it is to have the graphics stretched beyond the artboard before exporting.
Why has this never been fixed??
1 vote -
Illustrator v23.0.1 will not open files from the desktop action. Must open via Open Menu.
I'm having a minor problem opening AI files from the desktop with this new version. It won't show the document, and only shows the launch screen, and there I see the icon for my document, but even when clicking on that it won't load. I have to quit AI, relaunch and from there open my document via Illustrator's Open menu.
1 vote -
PDF export no longer represents brushes used correctly
I have used some vector brushes in illustrato (see highlights). When file saved as a pdf the brushes no longer correctly represent what's in the file, they seem to lose a lot of their transparency. I sell the mentioned brushes on exchange (HighlightsandShadows Brushes) as well so I would like this fixed. Both viewing the pdf file and opening in ai show the wrong results.
This problem has occurred since upgrading both mac os and illustrator to latestHowever if i open the ai file in shop it looks as it should.
1 vote -
Transparency Mask - PDF Processing BUG - Color Profiles
Transparency Mask - PDF Processing BUG - Color Profiles
Screen Shot 2018-11-09 at 10.10.25 AM.png
Assigned Color ConversionScreen Shot 2018-11-09 at 10.08.19 AM.png
Save As PDF
Output Options
- Color
-- Color Conversion: No Conversion
-- Profile Inclusion Policy: Include All Profiles1 vote -
Use of Asset Export panel modifies existing SVG when closing without saving changes
When using the Asset Export panel in Illustrator, if an SVG is exported with the same name as the currently open file, when that file is closed without saving changes, the existing file is modified.
Specifically, a <metadata> element is added to the SVG, which results in unexpected behaviour when trying to use the SVG in an HTML document for example.
This is part of my current workflow because Illustrator creates better SVG exports than XD. Therefore I am exporting an SVG from XD, then opening it in, and re-exporting it from, Illustrator. Every time I repeat that process, I…
1 vote -
Saving as PDF includes Illustrator layers when "Create Acrobat Layers from Top-Level Layers" is turned off
I often iterate ideas on multiple layers, then use the "Save as PDF" option to export a clean version with inactive/hidden layers omitted using "Create Acrobat Layers from Top-Level Layers" de-activated.
However, I have noticed recently that when I re-open PDF files saved in this manner, the hidden Illustrator layers are still present, when the hidden data should have been omitted from the PDF.
Please correct this, as it's causing Illustrator to generate PDF files that are larger than they need to be, with the inclusion of hidden layers, which may also include reference images and templates not needed in…
1 vote
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