Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1117 results found
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Serious Bug: Corrupted Files
When I load my files that I previously created AI 2017, into AI 2018, some of them load properly, at least as far as I can see, but some of them are giving me an error. The corrupted files show me a dialog box for Text Import Options. If I click Cancel, then the file doesn't load, but if I click OK, then it shows no images, but instead shows the following:
vtiencoding:SR|utf8-nl
vtitimelastmodified:TR|14 Sep 2017 22:38:49 -0000
vtiextenderversion:SR|12.0.0.0
vticacheddtm:TX|14 Sep 2017 22:38:49 -0000
vtifilesize:IR|131211
vtibacklinkinfo:VX|
If I save it in 2018, then the…3 votesRequest to Contact Support ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator 22.1 doesn't store version information in the metadata
In previous versions of Illustrator I could view which version of Illustrator a file was saved as, and the version that created it, in 'Get info' in the Mac finder. For example: 'Version: Saved As v.15 Created by v.22.0.1'. This info now isn't saved with the file as shown on the attached screenshots. For us this was a very useful for checking what version a file had been saved for.
1 vote -
'Can't save some resource data, but artwork was saved successfully. AN I/O error occurred. Id:-36'
'Can't save some resource data, but artwork was saved successfully. AN I/O error occurred. Id:-36'
This happens when saving an illustrator doc now.
5 votesHi,
Please accept my sincere apology for the inconvenience. Is this happening even now with the latest Illustrator version. Please revert back if you are facing this even now.
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Export As jpegs show in recent files
Using File > Export > Export as (Jpeg with artboards) makes a load of lovey jpegs from my artboards.
However all of them show up in the recent files view, making it harder to find the actual recent file I was working on. (Espeically as all the jpegs have the same thumbnail showing all art boards - like the original file. Given Illustrator can't even do much with jpeg files why are they shown at all?
3 votes -
Export As SVG with 0 decimals fails in handling closed bezier curves
When using “Export for Screens…” or “Export As…” for exporting an SVG and setting the number of decimals to 0, the exporter succeeds in encoding primitives like rects, ellipses, circles and polygons, using only integers for their coordinates – but when your artwork contains any closed bezier curves (e.g. drawn with the pen tool or derived from a font) the resulting path elements will look something like <path d="M0,0Z"/> or <path d="M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0Z"/>
What’s surprising about the bug is that the export of non-closed bezier curves works just fine.
Steps to reproduce:
- Create a new Illustrator file
- Draw a custom…4 votes -
1 vote
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
placed images resolution wrong
When you place a 300ppi .jpeg or .png into illustrator it shows at 72ppi.
When you place the same image but saved in .psd it shows correctly at 3000ppi5 votes -
Saving issue - the error box pops up...
I was using CC 2017 and went to save my file and a box popped up that said
"This printer driver is not supported by Illustrator"
I clicked okay and it let me go back to working. When I went to save again the same thing popped up. I updated to CC 2018 and when the program opened this same message popped up.
It seems to still let me work in the program, but when I go to save the screen goes black and freezes the program for about 20-30 seconds
5 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Transparency mask not displaying correctly, exporting error
When using transparency mask, strange bars of masked areas appear in the artwork. This error occurs in when I export the graphic as a jpeg, etc.
3 votes -
PNG files rendered from AE import as blank linked files in Adobe Illustrator
PNG files rendered from AE import as blank linked files in Adobe Illustrator
Steps to Reproduce Bug:
1. Render a PNG from AE using the default Output Module.
2. Place the resulting PNG into an Adobe Illustrator document.Results: PNG does not show in AI document as expected.
Expected Results: PNG would show as if it had been created/saved in Photoshop.
Note: Opening the PNG from AE and re-saving it from PS results in at PNG that imports as expected.
5 votes -
Cannot open multiple files
- Version 21.1.0 (windows)
- Selecting multiple files, right clicking to open all files
- Expected results that all files open the same way I have been opening files for years.
- Only one file opens and locks illustrator, need to close out program through task manager, restart computer and that sometimes fixes the issue. If not I have to uninstall and reinstall illustrator and that fixes the issue for a day or two.
6 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator CC 2018 (Mac) "Beachball of Death" Crash Anytime I try to Save! HELP!
I've seen this issue in other spots but can't understand why it's not resolved. I've attached an error log in Word.
3 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Exporting an artboard to PSD now flattens the image even though layered export is selected
Exporting an artboard to PSD now flattens the image even though layered export is selected.
File > Export > Export As.. > type "PSD"
Write layers - selected
preserve text editability - checked
maximum editability - checkedSame process as before updating to v22.0.1
Previously it exported all the elements as separate layers perfectly, now it flattens everything
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
EPS saving as AI or PDF bug
Hi When saving an EPS file to either AI or PDF downloaded from a stock site I have had issues with both the on screen preview and print from InDesign. When I save it as an EPS again it appears to regain the proper appearance both on screen and in print. Is there a transparency issue when converting an EPS to AI or PDF?
3 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks
Anish Kumar
Illustrator QE -
CC降存CS3工作區域不見
自升級為CC2018後，將檔案降存為CS3版本後，再開啟CS3版的檔案時，原本的工作區域會只剩下工作區域1，其他都只剩工作區域參考線，這是以前未出現的問題。
1)而後嘗試改回CC2017還是有一樣的問題。
2)CC2018降存CS6並無此問題。4 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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AI CC2017 has flatten my work file into an image automatically
Illustrator 21.1.0
I use a lot of paths and layers to create effects in AI, once done I saved it. When i reopen it to edit some features, I was shocked that it flatten all my paths into an image! Nothing I can do but re-do it, painful experience!!
I re-do (painfully), saved, reopen.....it works fine. I used that AI file to do adaptation, by copy the whole layers (file A) and paste to other AI file art board (file B).
But when I reopen file B to further edit, file B has turn into a flatten image....again. Luckily file…
3 votes -
The autosave in illustrator
The autosave in illustrator make system very busy and crushed illustrator, after restart file usually broken, has just part information (links broken, part of assets absent) or file start to be not rideable at all.
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Linked images are embed after exported as assets
AI 22.0.1
Hi All,
images linked in a document when exported as assets are automatically embedded. That means that a document increase its weight suddenly making it unusable and extremely weight.
Please fix this behavior, images linked must continue to be linked.
Thanks
1 vote -
Illustrator won't open more than one file at a time.
I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:
- I open a file.
- I double click to open another AI file (other file opening methods have same results).
- Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
- If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.
…
3 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
High Sierra rearranged PDF Preset order
After updating my Mac to High Sierra, the PDF export presets are all in seemingly random order with no way to rearrange them. This isn't true in any other CC application.
3 votes
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