Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1124 results found
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BUG: Illustrator 24.1 - Save As dialogue box - Format drop down menu freezing
Intermittent freezing when saving as PDF, etc
1 vote -
Cannot use the Script in Illustrator 20 for Mac to create PDFs
I used to save all my ai files in Illustrator as PDFs and SVGs using the SaveDocsAsPDF and SaveDocsasSVG. The SVGs work but the when I go to open up the PDFs I get the error message attached. So now I have to go into each ai file and save it manually as a pdf. It takes a lot of time when you ave 30+ files.
1 vote -
Can't open eps file with error that my copy out of date but if I have cloud version how can it not be latest version of illustrator?!
Win 10 with CC subscription
Can't open eps file on Illustrator, says my version not current enough. I pay for monthly cc subscription so wouldn't I by definition be on the latest?
1 vote -
File Save Incomplete?
I was working on a file for about 8 hours yesterday and was continuously saving it. The autosave was also triggering throughout my work.
However, when I started Illustrator today, the file is completely unchanged from its state on Monday. The thumbnail in the Home menu shows my progress from last night, but the file itself only contains the old data.
There have been no other save issue on that disk. I was able to save an XD file's progress in the same directory — at the same time — last night (shown in attachment) before shutting down my PC.
…
1 vote -
the save file operation failed
when I try saving to pdf
2 votes -
1 vote
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Exported SVG files don't work correctly in Internet Explorer 11
If a SVG file exported from Illustrator is set as a background-image in IE11, the image will be centered in its container, and that can't be changed with background-position: left or right.
Fortunately the solution is simple. Just have Illustrator include width and height in the <svg> tag, like this:
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 78 112" width="78" height="112">1 vote -
1 vote
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Link update & crash
When a linked file updated externally (on Photoshop), update link pop up window appears before the saving completes, makes both programs crash.
to explain in detail; Let's say i have an psd illustration linked in illustrator, if i edit the linked illustration on Ps save document and go back to ai, normally when the saving completes Ai comes up with and pop up window (if it is not preferred as automatic update) and asks if i want to update, when i click yes, and realize Ps file is still saving at the point of 99%..since i clicked yes, Ai can…
1 vote -
File>Save not saving newest version
Since vr 24.1.1, "File > Save" automatically saves legacy versions of illustrator as the same legacy version. This means any files made pre this version all come up with this and I have to use "File>Save As" every time.
Previously any file I worked with, I could use "File> Save" and it would save as the newest version of AI (maybe with the exception of very older file types like CS ones). Not sure if there's an option I can change to switch it back? As this is slowing my work flow.
2 votes -
Create New Document calculates height and width different
When creating an document and select "millimeters" as unit, enter "352,78" as both values, then change units to "pixels" in AI 24 the values are then:
"1000,01" px for width and "1000" for height.2 votes -
Export Save for Web resize by percentage does not work as it should
File>Export>Save for web> - When you change the size percentage, the new width and height number appear. The preview of the image does not change to reflect the new size. The resulting saved image does not reflect the new size. Only workaround is if you slowly click on width and height numbers, wait for the preview of the image to display the new size, and then click save. This has been a problem with all versions of Illustrator that I can remember. This happens on both Mac and PC, on all of the OS versions that I have been able…
1 vote -
SAVING ISSUES IN 24.0.3
Cmd + S does save but when you close it asks to save again. Is there a newer version available with this bug fixed? Are you already aware of this bug?
Can't see any available newer upgrades on Creative Cloud app for Illustrator yet. Currently on 24.0.3 which is the latest available.
Please advise.Thanks.
2 votes -
Multiple PDF Importing - Artwork size changes
There is an ongoing long time problem we have occasionally encounter. When we have to import multiple PDF's onto artboards for adding adding cutter marks for printing as soon as you save and close file then reopen it you can see the linked PDF's artwork sizes change. It seems to be relinking to the files and using the bleed size and then reverting to the media size. Has caught us out a few times. It's fine if we import infdividual PDF's.
1 vote -
Adobe Draw not sending AI to Illustrator CC 2020
- Windows 10 HOME / Adobe Illustrator 24.0.2 (64-bit)
- I logged out on every device from Adobe Creative Cloud and made sure I have up-to-date Adobe Draw on my Samsung S6 Tab as well as the up-to-date Illustrator on my Desktop PC. I am trying to send several projects from my tablet to Illustrator and they all say "Sent to Illustrator" but nothing happens on my Desktop. I have checked other articles that people posted and I have also tried to close the application, restart the computer/tablet, open them at different times, nothing is working. I have also checked Mobile Creations…
1 vote -
Disappearing layers
I have had this same issue now twice. I saved a file as a PDF and chose smallest file size. when i look at the file no errors, but when sent to someone else layers disappear, i have now also had layers disappear after saving as a jpg for web. i have not changed any layer settings or save settings and this problem only started occurring yesterday.
1 vote -
Illustrator strips out XMP metadata when exporting PNGs
From CS1 until CC2017 when exporting PNGs the XMP metadata was preserved; Adobe BROKE this in CC2018/2019/2020! It works for all other file formats. We have production customers that rely on the XMP metadata matching between the Illustrator file and the exported PNG. FIX IT! Photoshop fixed this bug in their most recent release - why are you behind?
15 votes -
2020 .AI documents only opening .PDF pages in Illustrator CC
I am using Illustrator 2020 on my personal laptop, saving work to my iCloud to continue working on the files in university.
Recently the files will only open as a .pdf (giving options for pages and not showing all the information) on the university Illustrator CC.I could in theory Save as- Illustrator CC and presumably that would open okay, but it's annoying to have to do that every time!
On these screenshot Issue 1, you can see the file I'm trying to open (Dinosaur Libby) has a lot of information in the thumbnail, but only opens what's seen in…
1 vote -
svg Export bug
In 23.0.2 and 23.0.3 when saving or exporting SVG the file is totally deformed afterwards...
1 voteThis is expected to be fixed with the latest 28.5 build. Please check if it works for you.
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Problem with elements' IDs when export to SVG
Sometimes when I export an AI file with some elements' names to an SVG file, it renames the IDs like if there are some duplicates.
Usually I can fix it by renaming the "duplicate" elements with a dummy name and then rename them back, but often it doesn't work and I have to delete the file and work on a new one, copying and pasting only the "safe" elements and redrawing the "duplicate" ones.
Sometimes it appends a special character on the IDs and when it happen I always have to work on a new file.
Version: 24.0.2 (64 bit,…
1 vote
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