1196 results found

1. My files are not saving

   Whenever I save a file it says it was saved on my desktop, but when I go to find it later its not there, like it didnt save or never even existed. I was recently working on a few files and I saved them all, but when I opened the app again only five opened, more then 70% of my work was lost and I dont know why.

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   Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. SVG import bug: fails to import shadows exported from Figma (using filters)

   Examples (all of these should render drop shadows or inner shadows, but import as plain circles without shadows):

   Drop shadows:

   <svg width="294" height="305" viewBox="0 0 294 305" fill="none" xmlns="http://www.w3.org/2000/svg">
   <g filter="url(#filter0_d_0_3)">
   <circle cx="127.021" cy="127.021" r="127.021" fill="#FF7575" fill-opacity="0.6"/>
   </g>
   <defs>
   <filter id="filter0_d_0_3" x="0" y="0" width="293.126" height="304.293" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB">
   <feFlood flood-opacity="0" result="BackgroundImageFix"/>
   <feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"/>
   <feOffset dx="27.9167" dy="39.0834"/>
   <feGaussianBlur stdDeviation="5.58335"/>
   <feColorMatrix type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.25 0"/>
   <feBlend mode="normal" in2="BackgroundImageFix" result="effect1_dropShadow_0_3"/>
   <feBlend mode="normal" in="SourceGraphic" in2="effect1_dropShadow_0_3" result="shape"/>
   </filter>
   </defs>
   </svg>
   

   <svg width="294" height="305" viewBox="0 0 294 305" fill="none" xmlns="http://www.w3.org/2000/svg">
   <g filter="url(#filter0_d_1_8)">
   <circle cx="127.021" cy="127.021" r="127.021" fill="#FF7575" fill-opacity="0.6" shape-rendering="crispEdges"/>
   </g>
   <defs>
   <filter id="filter0_d_1_8" x="0" y="0" width="293.126" height="304.293" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB">
   <feFlood flood-opacity="0" result="BackgroundImageFix"/>
   <feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"/>
   <feOffset dx="27.9167" dy="39.0834"/>
   <feGaussianBlur stdDeviation="5.58335"/>
   <feComposite in2="hardAlpha" operator="out"/>
   <feColorMatrix type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.25 0"/>
   <feBlend mode="normal" in2="BackgroundImageFix" result="effect1_dropShadow_1_8"/>
   <feBlend mode="normal" in="SourceGraphic" in2="effect1_dropShadow_1_8" result="shape"/>
   </filter>
   </defs>
   </svg>
   

   Inner shadows:

   <svg width="255" height="255" viewBox="0 0 255 255" fill="none" xmlns="http://www.w3.org/2000/svg">
   <g filter="url(#filter0_i_1_2)">
   <circle cx="127.021" cy="127.021" r="127.021" fill="#FF7575"/>
   </g>
   <defs>
   <filter id="filter0_i_1_2" x="0" y="0" width="265.209" height="265.209" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB">
   <feFlood flood-opacity="0" result="BackgroundImageFix"/>
   <feBlend mode="normal" in="SourceGraphic" in2="BackgroundImageFix" result="shape"/>
   <feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"/>
   <feOffset dx="27.9167" dy="39.0834"/>
   <feGaussianBlur stdDeviation="5.58335"/>
   <feComposite in2="hardAlpha" operator="arithmetic" k2="-1" k3="1"/>
   <feColorMatrix type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.25 0"/>
   <feBlend mode="normal" in2="shape" result="effect1_innerShadow_1_2"/>
   </filter>
   </defs>
   </svg>
   

   Examples (all of these should render drop shadows or inner shadows, but import as plain circles without shadows):

   Drop shadows:

   <svg width="294" height="305" viewBox="0 0 294 305" fill="none" xmlns="http://www.w3.org/2000/svg">
   <g filter="url(#filter0_d_0_3)">
   <circle cx="127.021" cy="127.021" r="127.021" fill="#FF7575" fill-opacity="0.6"/>
   </g>
   <defs>
   <filter id="filter0_d_0_3" x="0" y="0" width="293.126" height="304.293" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB">
   <feFlood flood-opacity="0" result="BackgroundImageFix"/>
   <feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"/>
   <feOffset dx="27.9167" dy="39.0834"/>
   <feGaussianBlur stdDeviation="5.58335"/>
   <feColorMatrix type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.25

   … more
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3. SVG import bug: <use> element does not work

   Example:
   
<svg width="355" height="355" viewBox="0 0 355 355" fill="none" xmlns="http://www.w3.org/2000/svg">
<use href="#mypath" x="100" y="100"/>
<circle id="mypath" cx="127.021" cy="127.021" r="127.021" fill="#FF7575" fill-opacity="0.5"/>
</svg>


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4. SVG import bug: object with multiple fill overrides in style attribute (including P3) import with no color

   Example:

   <svg width="91" height="91" viewBox="0 0 91 91" fill="none" xmlns="http://www.w3.org/2000/svg">
   <circle cx="45.5" cy="45.5" r="45.5" fill="#FF7575" style="fill:#FF7575;fill:color(display-p3 1.0000 0.4572 0.4572);fill-opacity:1;"/>
   </svg>
   

   (Figma exports SVGs from any files with P3 color profile like this)

   2 votes

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5. Exporting PDFs makes a single file instead of many for each artboard

   I am experiencing an issue exporting PDFS under export for screens. I have 2 artboards which I have named, but when I export it only exports 1 artwork and names the PDF the actual file name instead of the artboard name. Other file types, png, jpg, etc seem to be working but not PDFs.

   Running illustrator 30.1

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6. Save as opens an empty window

   When I try to SAVE AS, an empty window pops up with no options to save or navigate. This just started happening with the last update.

   1 vote

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7. Illustrator v30.0 thinks file isn't saved, right after saving it

   On some (but not all) files, Illustrator v30.0 will immediately add an asterisk to the name of the file in the tab, even though I have not made any changes to the file. If I save the file and then try to close the file, I am prompted to save the file again, despite having just saved it.

   I just tested the exact same file in v30.0, v29.8.2 and v28.7.2, using MacOS 15.5 on a Studio M2 Max:

   -I am saving the file to the desktop
   -I have all settings related to "save in background" under "File Handling" turned OFF

   In v30.0 and 29.8.2 the asterisk appears immediately after saving the file. I don't even need to touch the keyboard or mouse.
   In v28.7.2 it does not, and works normally.

   Any thoughts?

   On some (but not all) files, Illustrator v30.0 will immediately add an asterisk to the name of the file in the tab, even though I have not made any changes to the file. If I save the file and then try to close the file, I am prompted to save the file again, despite having just saved it.

   I just tested the exact same file in v30.0, v29.8.2 and v28.7.2, using MacOS 15.5 on a Studio M2 Max:

   -I am saving the file to the desktop
   -I have all settings related to "save in background" under "File Handling" turned OFF

   … more

   3 votes

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8. Saving a PDF with All Printer’s Marks only works twice

   Hello,
   I'm using version 30.0 on a PC.

   I need to save my files for printing as PDFs with crop marks. When I check the "All Printer’s Marks" option and save as a PDF, it works the first time, but the second time, and always on the third, I get an error message. This error message says, "This document was saved successfully, but an error occurred after saving. Close and then reopen the document."
   I then have to close Illustrator and reopen everything, giving me two opportunities to save new PDF documents with print marks. Then, on the third document, the same thing happens again; I have to close Illustrator, and so on.

   This is a very annoying problem for my work. Am I the only one experiencing this? I didn't have this problem in previous versions. It must be a bug.

   Thank you for your help.

   Hello,
   I'm using version 30.0 on a PC.

   I need to save my files for printing as PDFs with crop marks. When I check the "All Printer’s Marks" option and save as a PDF, it works the first time, but the second time, and always on the third, I get an error message. This error message says, "This document was saved successfully, but an error occurred after saving. Close and then reopen the document."
   I then have to close Illustrator and reopen everything, giving me two opportunities to save new PDF documents with print marks. Then, on the third document,… more

   • 

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9. Files not saved properly with incorrect display

   Since we started working with Adobe Illustrator 30, we have encountered various files, both saved as ai and pdf, that display a different and incorrect image in the preview. As a result, our printing software also opens and processes these incorrectly, resulting in incorrect printing.
   When we reopen and resave the file, it is fine.
   For the time being, we have gone back to Adobe Illustrator 29, because we can no longer rely on our print file in this way.

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10. Thumbnails glitching when saved

    Randomly, when files and thumbnails are saved out of Illustrator, the resulting thumbnails are glitched in a variety of ways. This glitch is present in the preview in the Finder window, but upon opening the file again, the glitch is not present. This is not from appearances or overprint being applied to artwork elements, as we are familiar with the issues those settings present in a print production environment, and this is a separate issue.

    • Running on a MacBook Pro, 2021, running Sequoia 15.0.
    • Using Illustrator 30.0.
    • The issue occurs when Illustrator saves a file or thumbnail, randomly, without any indicators that it's going to happen.
    • The preview of the file and the thumbnails of the file should match exactly how the file appears in Illustrator, but the saved -preview and thumbnails appear glitched in some way.

    A) In the orange file example, the file is saved exactly as shown in screenshot A1. The thumbnail and preview of the file were saved with elements duplicated and scaled differently from the actual file and how the actual file appears when reopened—screenshot A2 and A3. I do not have the original file with the issue to attach.

    B) In the Super Collagen file, the file was saved exactly as shown in screenshot B1. The thumbnail and preview of the file were saved with multiple elements missing and without the background elements—screenshot B2.

    C) In the Smooth Current Serum file, the file was saved exactly as shown in screenshot C1. The thumbnail and preview of the file were saved with a previous version of the "SMOOTH" text overlapping the actual text in the artwork. This old version had 3 "O's" in the text, but was DELETED/removed from the file. Yet it saved over top of the corrected version in the thumbnail and preview, even though this "SMOOOTH" text had been deleted PRIOR to saving the file.

    These issues cause huge problems in a production environment when the thumbnails are used for proofing and the software saving out the thumbnails cannot be trusted to accurately represent the artwork. I have screenshots and files for about 15 additional documented instances of this thumbnail/preview glitch occurring.

    The same issue appears to have been reported to the r/AdobeIllustrator thread on reddit a month ago. https://www.reddit.com/r/AdobeIllustrator/comments/1okei68/anyone_else_getting_glitched_previews_for_ai/

    Randomly, when files and thumbnails are saved out of Illustrator, the resulting thumbnails are glitched in a variety of ways. This glitch is present in the preview in the Finder window, but upon opening the file again, the glitch is not present. This is not from appearances or overprint being applied to artwork elements, as we are familiar with the issues those settings present in a print production environment, and this is a separate issue.

    • Running on a MacBook Pro, 2021, running Sequoia 15.0.
    • Using Illustrator 30.0.
    • The issue occurs when Illustrator saves a file or thumbnail, randomly, without any… more

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    20 votes

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    8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    Everyone - we want some more information about this issue.

    Is any export (PNG) done from Illustrator for any such (glitched preview) files showing the same thumbnail issue or not?

    Or, is the issue happening only with the thumbnail of the file as seen in the Mac / Win folder preview or while placing into another application?

11. I can't save anything in Illustrator in SVG format

    I tested save any object in Illustrator in format SVG, but after many minutes Illustrator shows a window saying it can't save because of the mistake problem. I tested in the last version and the previous version, I cant save in SVG, I need this...

    •  

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12. Illustrator takes years to save normal sized files without any super expensive graphical elements

    Illustrator takes years to save normal sized files without any super expensive graphical elements

    4 votes

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. "Open" window loads blank and duplicates

    Operating System:
    macOS 15 Tahoe – MacBook Pro M1 Pro, 32 GB RAM (Apple Silicon)

    Illustrator Version:
    Adobe Illustrator 30.0 (desktop)

    ⸻

    Issue Description

    When I try to open files using File > Open… or the shortcut Cmd + O, the “Open” dialog window does not appear immediately. Sometimes it takes several seconds, and other times it takes minutes before it shows up.

    Because of the delay, if I press Cmd+O again or click File > Open repeatedly, Illustrator eventually opens multiple overlapping blank windows. These windows appear with a dark/empty content area and no file information loaded.
    They also become unresponsive for a while.

    Screenshot attached below (multiple “open” dialog windows stacked and blank)

    Steps to Reproduce
    1. Open Adobe Illustrator 30.0.
    2. Go to File > Open…, or press Cmd + O.
    3. Wait for the dialog to appear (it delays significantly).
    4. Press Cmd + O again thinking it didn’t register.
    5. Illustrator eventually opens several overlapping empty windows.

    ⸻

    Expected Result

    The Open… dialog should appear instantly, in the usual macOS native window, showing recent files, local files, and cloud documents.

    ⸻

    Actual Result
    • The Open window takes several seconds or minutes to appear.
    • Multiple windows appear if the command was pressed more than once.
    • Windows open blank with no content loaded.
    • The app becomes unresponsive during this delay.

    Operating System:
    macOS 15 Tahoe – MacBook Pro M1 Pro, 32 GB RAM (Apple Silicon)

    Illustrator Version:
    Adobe Illustrator 30.0 (desktop)

    ⸻

    Issue Description

    When I try to open files using File > Open… or the shortcut Cmd + O, the “Open” dialog window does not appear immediately. Sometimes it takes several seconds, and other times it takes minutes before it shows up.

    Because of the delay, if I press Cmd+O again or click File > Open repeatedly, Illustrator eventually opens multiple overlapping blank windows. These windows appear with a dark/empty content area and no file information loaded.
    They also… more

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    2 votes

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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team has identified an issue for a small subset of users who are on the Windows operating system and also have their network traffic routed through a proxy.

    A temporary solution to this issue is the following:

    1. Open up PowerShell
    2. Copy and paste the following commands:

    cd "C:\Program Files\Adobe\Adobe Illustrator 2026"$env:WEBVIEW2_ADDITIONAL_BROWSER_ARGUMENTS = "--use-system-proxy-resolver"& '.\Illustrator.exe'

14. Smart Objects not updating correctly due to Optimized Save Illustrator 30

    I have been running into an issue since updating to Illustrator 30. After a fair amount of observation, I believe it is coming from this enhancement as listed in the Illustrator 30 release notes: "Save complex edits in your artwork faster, as Illustrator now only saves the changes you make, not the entire document each time".

    Since the update to Illustrator 30, when I edit and save relatively complex vector smart objects that are embedded or linked in Photoshop, the objects have begun to appear incorrectly in Photoshop (I'm also using the latest version of Photoshop, up to date on Mac OS). Elements within the smart object itself will appear out of layer order (or simply disappear), or transparency masks will disappear. I noticed when I was making minor edits, the "save" would take much less time than usual. That is how I discovered the existence of this new File Save performance enhancement that I believe is the root cause of this.

    When I "force" Illustrator to save the entire smart object file (rather than just the changes I've made) by hitting "Select All" and nudging up one tick and back down one tick, then hitting save — the smart object takes notably longer to save, then updates correctly in Photoshop. I have repeated this over and over again, so it feels relatively isolated to these criteria, best I can tell!

    Thank you in advance for your attention on this! Thank you so much for your hard work on the software updates.

    *Update: another possible work-around is to turn off "Save in Background". Obviously only a workaround, not a fix.

    • Russ

    I have been running into an issue since updating to Illustrator 30. After a fair amount of observation, I believe it is coming from this enhancement as listed in the Illustrator 30 release notes: "Save complex edits in your artwork faster, as Illustrator now only saves the changes you make, not the entire document each time".

    Since the update to Illustrator 30, when I edit and save relatively complex vector smart objects that are embedded or linked in Photoshop, the objects have begun to appear incorrectly in Photoshop (I'm also using the latest version of Photoshop, up to date on… more

    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This issue is reportedly fixed in the latest Beta 30.3.126 build.

    Kindly update (or install) to verify the fix making it behave as expected, to allow the team to safely push it into the next general build.

    If it still works wrongly — please comment back.

15. v30.0 (Mac) 保存時に文字の入力ソースを切り替えられない

    Mac OS Tahoe (26.1)／Illustrator v30.0

    ドキュメント保存時に文字の入力ソース（日本語↔ENなど）を切り替えられない。
    一瞬切り替わるが戻ってしまう。

    • 

    2 votes

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    Resolved (Comments Open)  ·  4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Cannot Save as New File in v30

    Using the latest version of Adobe Illustrator (2026 version?)

    Trying to "save as new" but the save window does not load completely and then button shapes inside disappear and remains in this state. The only thing you can do is close the box.

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    4 votes

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team has identified an issue for a small subset of users who are on the Windows operating system and also have their network traffic routed through a proxy.

    A temporary solution to this issue is the following:

    1. Open up PowerShell
    2. Copy and paste the following commands:

    cd "C:\Program Files\Adobe\Adobe Illustrator 2026"$env:WEBVIEW2_ADDITIONAL_BROWSER_ARGUMENTS = "--use-system-proxy-resolver"& '.\Illustrator.exe'

17. Cloud saving only works after creating a project

    Operating System: Windows 11 Home, Version 25H2 (Build 26200.7171)
    Illustrator Version: 30.0 (64-bit)

    Steps to reproduce:
    When trying to save a new file as a Cloud Document, the “Save” button remains greyed out.
    I am correctly signed in to my Adobe account and can open existing Cloud files without issues.
    However, Illustrator will not allow saving to the Cloud unless I first manually create a new Project folder.

    Expected result:
    Saving directly to “Your Files” in the Creative Cloud should work without having to create a project.

    Actual result:
    No valid Cloud location is detected until a new project is created manually.
    After creating a project, the file can be saved normally.

    Workaround:
    Create a new project folder

    Operating System: Windows 11 Home, Version 25H2 (Build 26200.7171)
    Illustrator Version: 30.0 (64-bit)

    Steps to reproduce:
    When trying to save a new file as a Cloud Document, the “Save” button remains greyed out.
    I am correctly signed in to my Adobe account and can open existing Cloud files without issues.
    However, Illustrator will not allow saving to the Cloud unless I first manually create a new Project folder.

    Expected result:
    Saving directly to “Your Files” in the Creative Cloud should work without having to create a project.

    Actual result:
    No valid Cloud location is detected until a new project is… more

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. PDF Export for Screens saving full document even thought multiple files selected

    When you 'Export for Screens' as a range or tick certain artboards to export as PDF. These exported PDFs opens the full document rather than just the selected artboard. This happens when you open an exported PDF artboard in Illustrator 2026, but if you open it in 2025 version it opens as it should.

    Version 30.0
    OSX Sonoma 14.31

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. BUG: Settings for number of decimals in SVG exports resets after restarting Illustrator

    Illustrator isn’t saving the number of decimals that has been changed in the "Save as..." and "Export as..." dialog boxes. When quitting Illustrator, the value resets to 1, which isn’t an ideal default setting.

    Steps to reproduce:

    1. Create a new file in Illustrator.
    2. Open "Export as..."
    3. Select "SVG (SVG)" as the file format.
    4. Change the number of decimals to a value other than 1.
    5. Click OK to export the file.
    6. Quit and reopen Illustrator.
    7. When you open the Export dialog again, the value for Number of Decimals is reset to 1.

    Expected behavior:

    The last used value for the number of decimals should remain as the preset.

    I am using Illustrator 30.0 on macOS 15.7 (24G222).

    By the way: A default setting of 1 for the number of decimals is the worst preset.

    Illustrator isn’t saving the number of decimals that has been changed in the "Save as..." and "Export as..." dialog boxes. When quitting Illustrator, the value resets to 1, which isn’t an ideal default setting.

    Steps to reproduce:

    1. Create a new file in Illustrator.
    2. Open "Export as..."
    3. Select "SVG (SVG)" as the file format.
    4. Change the number of decimals to a value other than 1.
    5. Click OK to export the file.
    6. Quit and reopen Illustrator.
    7. When you open the Export dialog again, the value for Number of Decimals is reset to 1.

    Expected behavior:

    The last used value for the number… more

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. "Use Artboards" unchecked and still exporting artboards for SVG files

    For PNG files, artboard is exported on first save, then saves correctly on the second attempt for whatever reason. Not so lucky with SVG. Having to manually export each one, open in a new window, crop the artboard, repeat...

    2 votes

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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