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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Pucker bug

    The pucker creates white triangles at the bottom of the artwork. It seems to export to jpg as it is supposed to, but the vector artwork displays incorrectly.

    1 vote

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  2. 3D effect not working

    If i choose some options in the 3D effect window, illustrator crashes.

    1 vote

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  3. Drop Shadow modal will not load, for new or existing shadows, crashes Illustrator CC 23.0.2

    Drop Shadow menu will not load upon trying to apply a new drop shadow, or edit existing drop shadows. Software drops to 0% CPU, and software will not respond to any inputs. requiring me to close Illustrator via Task Manager.

    Windows 10 using Illustrator CC 23.0.2 & 23.0.1 & 23.0 & 22.1

    1 vote

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  4. "Twist" effect doesn't work on horizontal or vertical lines

    I'm trying to to "twist" a single line () using the Effects panel, but the line only shows twisting when the effect is applied and then rotated diagonally.

    1 vote

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  5. Symbols | Mapping stroke to 3D-Model will distort stroke

    Hi together,

    recently I came accross a mapping bug with a stroke ( width 0.2 Pt ) applied to a waving flag shape used in a symbol that was mapped to a 3D model.

    All details can be found at Adobe Illustrator User Forum here:
    Symbols | Mapping stroke to 3D-Model will distort stroke
    Laubender Mar 21, 2019
    https://forums.adobe.com/message/10989571#10989571

    Workarounds like expanding the stroke and working with an extra path element stacked behind the flag shape did not help.

    The only workaround that will help is rendering the elements to an image and implement the placed and not linked image…

    1 vote

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  6. Shadows rasterized after reopening Illustrator file

    Shadow settings are lost and my shadows are feathered shapes after reopening AI. Please help thanksss

    1 vote

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  7. 3D Extrude and Bevel - Rough color transitions

    The 3D extrude and bevel doesn't seem to handle transitions between curved surfaces and straight surfaces well. There's a very rough color transition in the resulting 3D render where one would expect a smooth transition. See attached for an example.

    1 vote

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  8. Reflect Bug

    When ever i use reflect on a linked file something get added. Pls refer to video.

    1 vote

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  9. Drop shadow rendering/applying inaccurately

    BUG: Drop Shadow Effect is rendering or being applied inaccurately (see screenshot)

    This is constant between multiple files.

    OS: Windows 10 Pro 64 bit
    Built-In Memory: 32668 MB
    System Info:
    Adobe Premiere Pro CC 2019 13.0.0
    Adobe Premiere Pro CC 2019 13.0.0
    Adobe Premiere Pro CC 2019 13.0.0
    ExtendScript 2014/12/03-09:00:00 80.1 80.1
    Extensibility Library 2.0.0.51
    FilterPort 1.1 79.599148
    Microsoft® Windows® Operating System 10.0.17134.167
    International Components for Unicode 58, 2, 0, 0
    International Components for Unicode 58, 1, 0, 0
    International Components for Unicode 58, 2, 0, 0
    International Components for Unicode 2017/02/28-14:54:50 Build gtlib_11.0.22147
    International Components for Unicode 58, 2,…

    1 vote

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  10. Structure fillings changing back to standard with copy and paste

    when copying a dawing filled with structures (textile) – it changes fillings after copied and pasted. thats new and its hyjacking my daily work ; ) ... now I have to "handfill" the right structures in new copies ; ) ... pleeeeeease bug-fix : )

    1. mac OS High Sierra Version 10.13.4 + latest version illustrator
    2. Fill an object with personal textile patterns (structures) copy and paste
    3. same object with same fillings appears
    4. same object with fillings in wrong sizes from standart pallette appears
    1 vote

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  11. Stroke weight reverts to previous scale when embedding after rotating a graphic.

    AI CC 22.1

    I had an linked .pdf at 10% scale, which I rotated 90 degrees, then scaled up by 1000%, then I embedded the file. The strokes in the artwork reverted back to 10% size. If I repeat the procedure, but do not rotate the file first, then the stoke retains the enlarged size.

    1 vote

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  12. Extrude and bevel

    Trying to use 3d/extrude and bevel on a mbp 15 and the computer freezes until I cancel. Is it possible the window is showing beyond my screen? (had it connected to a monitor earlier, but restarted 3 times!)

    1 vote

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  13. Blur effect not working due to an unknown error

    When I using blur effect and blur in drop shadow I am getting a popup as unknown error. I am using adobe illustrator cs6

    1 vote

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  14. Stylize shows only one effect

    Why can't I access all of the effect options? Only "Glowing Edges" is in the drop down.

    1 vote

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  15. No fill no stroke rectangle in Illustrator CC 2018 on a PC has an appearance on it and it shouldn't

    When you try to make and use a no fill no stroke rectangle (in Illustrator CC 2018 on a PC) and attempt to use it to define a pattern piece or a brush (so you can create an overlap) the rectangle doesn't work! If you select it and, from the Appearance panel flyout menu, Reduce to basic appearance then it works. So, clearly some appearance is on the shape which isn't visible but which is causing it to fail. This happens on both my PCs and one of my student's PCs (they originally drew my attention to this). I can't…

    1 vote

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  16. Illustrator crashes when using the appearance panel or styles and effects.

    Illustrator CC 2018 crashes with the blue screen of death especially when I am working on the appearance panel or effects drop down menu. Illustrator simply freezes, promoting that is not responding and in 5-10 seconds the system crashes. Please help! Need to meet deadlines.

    1 vote

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  17. Effects on objects same and different colour issues

    Illustrator 2018 CC 22.0.1
    Mac OS El Capitan 10.11.6

    As per video, when setting multiple objects with the same colour (Global or not) and then applying any Effect, there seems to be no Effect applied where it worked in previous versions of Illustrator. There also seems to be no effects sometimes on objects with different colours.

    1 vote

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  18. 1 vote

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

  19. different line thickness for rotated and unroted objects

    I combined 2 horizontal bars with one vertical bar in the middle, resembling the Latin 'I'. Bar thickness was 7pix. In fields of many of these objects the unrotated I's look like having thicker bars compared to the rotated, there the bars are slim. Aliasing errors?

    1 vote

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  20. Shadows Render as Boxes on Re-Open

    Illustrator 21.1.0 shadow effects render out as boxes on re-open. Effect is lost and cannot be recovered.

    1 vote

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