Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
343 results found
-
Linked Files
When placing a linked file, it only shows the first artboard no matter which one I select.
1 vote -
Minor layer color bug
If you have a layer twirled open with a custom layer color and you switch to a new layer color the child objects don't change color in the layer panel. They do show up if you twirl up and down the layer contents.
2 votes -
Illustrator Saving Error with 2 art boards
We were building a Billoard with extension. Art saved fine with only one artboard. We created a second artboard for the extension, then saved the file , Illustrator error states: the Dimensions of this page are out of range. Total size of both art boards 16.4611 in High x 49.9167 w. Got to have this fixed new Illustrator was updated yesterday.
1 vote -
File Error When Opening
I have been having these messages pop up for the past 2 months.
When I try to open a file the message pops up, when you hit OK it opens the file but with missing elements. I then exit out of the file and re open it. Sometimes this solves the problem and other times I have to re open that file 3 other times.
Not sure whats going on.1 vote -
ilusstrator not working well
dear sir
plz see the attachment when i open illustrator file in cs6 its opening in right
but wen m opened same file in illustrator cc its not opening with all element
plz see the blk area in attachment....plz tel me the where is the problem
1 vote -
The Operation cannot complete because of an unknown error. [x!fd]
This issue happens with older templates. When I open older files, it gives this message: The Operation cannot complete because of an unknown error. [x!fd]. I have a gotten this message in 2017 and Adobe step up to fix the issue, but the previous update and this one still has the issue. I can open these in previous versions of Illustrator. It's really a pain to fix the file as I have to save in Illustrator 8 and then reimport the text as this conversion converts the type to curves. Now to make matters worse if I save the file…
3 votes -
Will deselect anything that is not visible
Since the last update if you have a long file and want to select a big chink of it everything has to be visible while selecting. Otherwise, if I start dragging from the middle let's say and have to scroll until I get till the end of the document/artboard, everything that went off screen get deselected and I'm only left with the last chunk of content that is visible. Slows down a lot working on web designs when you have to move a big chunk of content around because you've changed something before it.
1 vote -
Artwork moves with Artboard even with layers locked.
Not sure if this has already been addressed. I just became aware of this site. I am using CC 2018, on my Mac running 10.13.3. Usually if I lock the layers I can move the artboard independently, not anymore.
3 votes -
1 vote
-
1 vote
-
Illustrator | Free Template Download Error
1-Adobe Illustrator CC 2018
2-Trying to download free template from print tab
3-I expected the template to download like all the other templates I have downloaded
4-I got an error message
5-This is a screenshot of my error messageThank you.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Illustrator crashes when adding an art board
Illustrator crashes when adding an art board
3 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
Artboard sequence
Converting Objects to artboards does not match layers sequences.
1 vote -
Realign Canvas function blurs artwork
When using the function to realign/sort canvases — including the embedded artwork — the artwork is placed on subpixels, although it was pixel perfect before. This bug appears in the pixel-preview mode, no matter when on CPU or GPU mode.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Incorrect file sizes
Importing work into After Effects adds 6 pixels to the file size — very generous. This software keeps on giving.
2 votes -
Align to Artboard: X and Y position not established within the active artboard
Illustrator CC 22.0.1
Align to Artboard: X and Y position not established within the active artboard but retains the global X and Y position.
When selecting and copying the X position of vertex (A) on active artboard (A), then activating another artboard (B) and selecting vertex (B). When pasting the X position for vertex (A) from artboard (A) to vertex (B) on artboard (B) it pastes the global X position. The previous version retained the local artboard X position when align to artboard was activated. Which is very helpful in maintaining consistency between artboards.
1 voteThis happens most probably because the rulers mode set differently.
You can toggle it with View > Rulers > Change To Global/Artboard Rulers command.
Please reply back if it helps.
-
Artboard edge shows behind an object of the same size as the artboard
- CC 22.0.1 (32-bit)
- I'm creating a favicon, I started out at 164 px by 164 px and used Shift + Alt to resize it to 50 px by 50 px. Then I changed the size of the Artboard to 50 px by 50 px.
- I expected everything to line up and look right.
- A small white edge of the Artboard is visible on the right side of the drawing
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks
Anish Kumar
Illustrator Team -
showing an extra art-board which doesn't really exist
It is showing an extra art-board which doesn't really exist,
Illustrator 2017 ME
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Fit to window (apple-0) doesn't take into rulers into account
Using 'fit artboard to window' on mac Illustrator 2018 doesn't work properly if rulers are shown.
Expected: whole artwork to be shown, fit to window.
Result: top of artwork is 'cropped off' by rulers if they are shown. If rulers are hidden, 'fit to window' works as expected.1 vote -
Adding assets to Asset Export
Illustrator 2018 is not letting me create a single asset from ungrouped layers. In the previews version the functionality was simple, you just select as many ungrouped layers and it would create a single asset.
Is this is a new fancy bug?
1 voteHi Paul,
You can create single asset from un-groupped layers by holding Opt/Alt key while adding the asset.
This is intended change in behaviour in Illustrator 2018, creating multiple assets in a single add operation was not possible earlier.
Thanks
Anish
- Don't see your idea?