Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
241 results found
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illustrator 2021 not responding
illustrator 2020 stopped working so i installed 2021 but i still can function anything on it. it is constantly showing not responding. all other adobe apps are working just illustrator is having problem
2 votes -
Workspaces don't load when CC updates
Every time CC updates AI, my custom workspaces don't work. Either:
a) the toolbar on the right side of the screen doesn't load at all, and going to the Window menu and clicking on the palettes I want shows them checked but they don't show up, or
b) the right toolbar shows up collapsed, but clicking on the palette's icon does not open it up. I have to expand the entire toolbar to use the palettes.
This is really annoying, especially since it happens every single time AI updates. Sometimes quitting and reloading AI fixes the problem; other times I…2 votes -
"What's new" reminder will not stop appearing every time I start Illustrator.
the 'see what's new' reminder in the upper right will not stop appearing every time I start Illustrator. Deleting preferences doesn't help. Clicking remind later is getting to be annoying.
2 votes -
Video driver is not supported
Windows 10
Illustrator v 25.2
Intel(R) HD Graphics 4600, Version 20.19.15.5171 (04.11.2020)
What can I do? I have updated the driver, but the report is still there. Do I get instability and data loss if I suppress this report or deactivate some features in the preferences?2 votes -
System Compatibility error
Since the recent update to version 25.2, when I launch I get an error message saying "System Compatability Report." I clicked on "fix" and followed the instructions, Intel says my drivers are up to date, yet I keep getting the same error. Files error 3 and 4 shows my operating system details.
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SystemCompatibilityReport.txt 4 KB -
Illustrator error 4.png 45 KB -
Illustrator error 3.png 46 KB -
Illustrator error 2.png 40 KB -
illustrator error.png 28 KB -
SystemCompatibilityReport.txt 4 KB -
Illustrator error 4.png 45 KB -
Illustrator error 3.png 46 KB -
Illustrator error 2.png 40 KB -
illustrator error.png 28 KB
2 votes -
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Illustrator 2021 25.1 not opening files
macOS Big Sur 11.1, Illustrator 25.1
Double-clicking .ai files in finder launch Illustrator but the actual files do not open. If I drag the files to the Illustrator dock icon(after Illustrator is open) it will open one of the files (trying to open 8 files), then try thru open in File menu and select all 8 files, open a few of them.
This did not happen until this last update.
2 votes -
Illustrator CC crashes every time i open a file and try to update links. Doesnt crash if i select IGNORE and then update the links from the
Illustrator CC crashes every time i open a file and try to update links. Doesnt crash if i select IGNORE and then update the links from the links panel
2 votes -
Illustrator won't open and won't make new files
My illustrator updated and i installed a mac cleaning app to help purge some After Effect caches and now illustrator wont open
2 votes -
Illustrator 2021 won't initialize on Big Sur
Illustrator 25.0
MacOS 11.0.1
iMac Pro, latest updates of everything. Nothing else running.Illustrator forever stuck on "Initializing..."
Tried uninstalling, including preferences and reinstalling. Won't start.2 votes -
Illustrator file showing "text import file" tab
when i launch my illustrator file, it showing text import file, and i click ok. nothing is shown, just blank artboard.. please help me.. it's my important file :(
even though the file size is 1MB, but when opened it doesn't show anything2 votes -
AI v25 causes error message at launch of Illustrator
AI update is causes an error on launch. message box can be dismissed and program continues, but it should not happen. Rebooted machine, but it continues to happen, can I go back to AI 2020?
2 votes -
This operation cannot complete because of an unknown error [CANT]
"This operation cannot complete because of an unknown error [CANT] ." - Error pops-up and I can't even open a new document.
2 votes -
Version 24.2.1 Crashes at Launch
I am working on a MacBook and updated to version 24.2.1. It functioned for several days and now crashes at launch. I uninstalled the application and re-installed it, but get the same result. I keep version 23.1.1 on my computer, and it works, but of course I can not open any version 24.2.1 files.
Mac OS Mojave, 10.14.6 (18G3020), MacBook Pro (15-inch, 2017), 3.1 GHz Intel Core i7, 16 GB 2133 MHz LPDDR3
2 votes -
2 votes
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SelectiveUnlock.aip error - Adobe Illustrator CC version 24.1.2, OS Windows 10 Home Edition Build 1909
The File New/Open screen does not work.
When clicking File>New opens a pop-up screen with title %CCXFNFTDIALOG_NAME with nothing inside.Can not create NEW file.
2 votes -
Artborads erased and layers grouped when opening a file, Illustrator 2020
Illustrator 2020 (24.0.1), Mac OS Mojave 10.14.6
Whenever I close a file with multiple artboards and multiple layers, and re-open it, all artboards but one are erased (and renamed to "Artboad1"), and all my layers are grouped into one single layer.
Even when I fix the file, and save it, the next time I open it, the same thing happens.
2 votes -
Adobe Illustrator CS6 Keep Crashing on Startup Using Mac Running MacOS Sierra V10.12.6. Can't Find any solution Here
Adobe Illustrator CS6 Keep Crashing on Startup Using Mac Running MacOS Sierra V10.12.6. Can't Find any solution Here...
2 votes -
After latest update, Illustrator opens and is half off-screen. It is frozen there and can't be moved or resized, and menus are often missing
It would be great if the program would open and actually be usable. With half of the program off-screen, and being unable to move or resize it, I can't get my work done.
Windows 10 Pro, Illustrator V24
2 votes -
Can't open or create Illustrator files
Illustrator CC 2019 won't open or create any .ai files since this morning.
* Double clicking a file causes a crash
* Opening a file through Menu > Open causes a crash
* Creating a new file through Create new... causes a crashIllustrator asks me to send in a crash report, then closes.
My system:
Windows 10 Enterprise, 64 bit
Version: 1903
Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
Installed RAM: 8GB (7.90GB usable)2 votes -
Adobe Illustrator 23.0.6 Crashes
Adobe Illustrator 23.0.6 crashes after 2 minutes of launch. Tried reinstalling, restarting the computer but the problem still persists. Trying to install the previous version now :(
2 votes
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