Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
241 results found
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High Sierra disables Illustrator
Since updating to High Sierra last week every time I go to open Illustrator the spinning wheel appears and is never resolved. I chatted with support last week and was told I needed to contact Apple as it's a compatibility issue. They were also not able to help.
3 votes -
Error loading plugins. TorqExtension.aip
I get two errors when I first open up Illustrator. This is the second one I receive. It appears every time I open Illustrator CC 2018. I have tried uninstalling and reinstalling Illustrator from Creative Cloud, but it still appears on startup. I'm on a Windows 7 64-bit machine as well.
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
"CANT" ERROR
Have updated to newest version of Illustrator and now get this warning on launch. Program does open but with no preset preferences available.
Tried uninstalling and reinstalling but there is no improvement.
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator will not start. Adobe Illustrator quit unexpectedly during the previous launch....Run Diagnostics or Launch Ilustrator
Illustrator was working fine for the last year on this computer and yesterday decided it did not want to start anymore. All other adobe products open just fine, except illustrator. I've been searching for the last hour for answers and nothing. What gives adobe.
I've tried uninstalling and reinstalling, adobe cc cleaner, deleted prefs, and still keeps crashing.
Here's what happens:
1. Click on launch Illustor from Creative Cloud app. The Creative cloud app blinks for a second as if its trying to open illustrator but nothing.
2. Click on Launch again. Popup - Adobe Illustrator quit unexpectedly....Click Run Diagnostics…3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
29.5 hanging on startup
29.5 is hanging on startup for me, won't get past loading in plug ins, then it just sits there... system is OS 15.4, Mac Studio M1 Max 64/512. SwatchLibs.aip seems to be the issue, won't load anything past that. Wacom Tablet is installed, latest driver in place as well.
2 votes -
Launching Ai without the application frame places the document window behind the tool panel
When I startup Illustrator without the application frame it often misplaces my document so it's tucked behind the tools panel — sometime it is where it is supposed to be.
Mac OS 10.12.6, AI 23.0.1
2 votes -
Estoy teniendo problemas con la versión 28.6
Estoy teniendo problemas con la versión 28.6 ¿Porqué? Siempre que se actualiza mi PC o se actualiza illustrator a alguna versión ¡FALLA!
2 votes -
All Adobe apps hang on launch
Adobe Illustrator, Photoshop, InDesign are not opening.. its hanging when i start software. pls fix it. It suddenly happened.
I am not able to work my files since past 3 days.. I tried uninstall & install, but still same. Pls fix asap.2 votes -
greatcutadobeplugin2024.aip plugin issue detected
Plugin issue detected, tried to fix the issue, tried to relaunching Illustrator but it's not going in safe mode need help
2 votes -
dxcore.dll not found
Illustrator won't open due to "dxcore.dll not found".
I have been on forums and many people have posted about this.
Seems to be an issue with the latest update as the posts are quite recent.
Temporarily fixed by reinstall of Illustrator. As yet, have found no permanent solution.2 votes -
2 votes
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Wacom Driver Error
There is a Wacom Driver error every time we open Illustrator, but there has never been a Wacom device on this new PC, and it is not enabled in Devices, It happens every time it is loaded. Support have removed and re-installed but the error persists.
2 votes -
Slow opening of Illustrator.
I have had the following problem for a few years now (therefore different versions of Illustrator, let's say from 2020-2023).
When I start Illustrator, opening the first (I specify the first) document that is an Empty table or an already existing document that Ai takes an exaggerated amount of time! Then, after this step, the other documents are opened in normal times.
This happens to me from different versions of the software, and it also happens if I close the software and restart it to open a document, or if I start Ai after restarting my computer.the hardware is…
2 votes -
Problems opening Illustrator
Windows 10 Enterprise 22H2
AI 27.3When I have to open the program 7 times out of 10 it doesn't open.
2 votes -
Illustrator don't work after Mac OS update
I'm using mac mini m1 with the latest Ai CC update (26.4.1). But after the OS update (12.5.1) I can't get Ai to work, it stuck at startup screen, cant click to any menu or button (video included). I had to roll back to 25.1 (intel) version to continue my works. What should I do?
2 votes -
bnplugin.aip
bnplugin.aip will not load when launching illustrator
2 votes -
Illustrator 2022 DOES NOT OPEN.
This new Illustrator update DOES NOT WORK. Just installed the new 2022 update yesterday 11/01, and it worked for half the day, and in the second half, the app refused to open. Tried again this morning 11/02, and there was a small update to Illustrator, so in hopes of fixing the issue from yesterday, I installed the update, and guess what, still broken. I reinstalled the past version of Illustrator, and that doesn't work now either. I'm not telling you how to do your job Adobe, but for me to do my job, I need Illustrator to work. If you…
2 votesThis is embarrassing and incredibly sad to hear. I can’t imagine to be cut off a my main tool when I need it.
I guess the only option you can try is to clean all the traces of previous versions installed with the Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html), install 2021 version and hope it work.
So sorry it happened, and I wish I could do more.
Please add votes to this if you experience the same issue, it will help to initiate a proper investigation. -
Crash Reporter Service
when trying to open adobe illustratior cc 2018
Showing Adobe Crash Reporter Service Has stopped working2 votes -
イラストレーターの新規作成・読み込みができない。
iMac OS BigSur バージョン11.5
2 votes -
All Illustrator workspaces and control area disappears
All Illustrator tools panel, workspaces, saved workspace windows and control area disappears at startup. A complete reinstall of the program does not fix bug.
2 votes
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