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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Illustrator will not start. Adobe Illustrator quit unexpectedly during the previous launch....Run Diagnostics or Launch Ilustrator

    Illustrator was working fine for the last year on this computer and yesterday decided it did not want to start anymore. All other adobe products open just fine, except illustrator. I've been searching for the last hour for answers and nothing. What gives adobe.

    I've tried uninstalling and reinstalling, adobe cc cleaner, deleted prefs, and still keeps crashing.

    Here's what happens:
    1. Click on launch Illustor from Creative Cloud app. The Creative cloud app blinks for a second as if its trying to open illustrator but nothing.
    2. Click on Launch again. Popup - Adobe Illustrator quit unexpectedly....Click Run Diagnostics…

    3 votes

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  2. Illustrator 2022 DOES NOT OPEN.

    This new Illustrator update DOES NOT WORK. Just installed the new 2022 update yesterday 11/01, and it worked for half the day, and in the second half, the app refused to open. Tried again this morning 11/02, and there was a small update to Illustrator, so in hopes of fixing the issue from yesterday, I installed the update, and guess what, still broken. I reinstalled the past version of Illustrator, and that doesn't work now either. I'm not telling you how to do your job Adobe, but for me to do my job, I need Illustrator to work. If you…

    2 votes

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    This is embarrassing and incredibly sad to hear. I can’t imagine to be cut off a my main tool when I need it.
    I guess the only option you can try is to clean all the traces of previous versions installed with the Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html), install 2021 version and hope it work.
    So sorry it happened, and I wish I could do more.
    Please add votes to this if you experience the same issue, it will help to initiate a proper investigation.

  3. Not loading and crashing.

    When I launch Illustrator it is only a black screen and doesn't load. I have tried rebooting it many times and logging in and out of Adobe but it is still a black screen. After about 5 min of trying to get it to load the screen crashes.

    2 votes

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  4. 2 votes

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  5. All Illustrator workspaces and control area disappears

    All Illustrator tools panel, workspaces, saved workspace windows and control area disappears at startup. A complete reinstall of the program does not fix bug.

    2 votes

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  6. illustrator 2021 not responding

    illustrator 2020 stopped working so i installed 2021 but i still can function anything on it. it is constantly showing not responding. all other adobe apps are working just illustrator is having problem

    2 votes

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  7. Workspaces don't load when CC updates

    Every time CC updates AI, my custom workspaces don't work. Either:
    a) the toolbar on the right side of the screen doesn't load at all, and going to the Window menu and clicking on the palettes I want shows them checked but they don't show up, or
    b) the right toolbar shows up collapsed, but clicking on the palette's icon does not open it up. I have to expand the entire toolbar to use the palettes.
    This is really annoying, especially since it happens every single time AI updates. Sometimes quitting and reloading AI fixes the problem; other times I…

    2 votes

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  8. Video driver is not supported

    Windows 10
    Illustrator v 25.2
    Intel(R) HD Graphics 4600, Version 20.19.15.5171 (04.11.2020)
    What can I do? I have updated the driver, but the report is still there. Do I get instability and data loss if I suppress this report or deactivate some features in the preferences?

    2 votes

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  9. System Compatibility error

    Since the recent update to version 25.2, when I launch I get an error message saying "System Compatability Report." I clicked on "fix" and followed the instructions, Intel says my drivers are up to date, yet I keep getting the same error. Files error 3 and 4 shows my operating system details.

    2 votes

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  10. Illustrator 2021 25.1 not opening files

    macOS Big Sur 11.1, Illustrator 25.1

    Double-clicking .ai files in finder launch Illustrator but the actual files do not open. If I drag the files to the Illustrator dock icon(after Illustrator is open) it will open one of the files (trying to open 8 files), then try thru open in File menu and select all 8 files, open a few of them.

    This did not happen until this last update.

    2 votes

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  11. Illustrator CC crashes every time i open a file and try to update links. Doesnt crash if i select IGNORE and then update the links from the

    Illustrator CC crashes every time i open a file and try to update links. Doesnt crash if i select IGNORE and then update the links from the links panel

    2 votes

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  12. Illustrator won't open and won't make new files

    My illustrator updated and i installed a mac cleaning app to help purge some After Effect caches and now illustrator wont open

    2 votes

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  13. Illustrator 2021 won't initialize on Big Sur

    Illustrator 25.0
    MacOS 11.0.1
    iMac Pro, latest updates of everything. Nothing else running.

    Illustrator forever stuck on "Initializing..."
    Tried uninstalling, including preferences and reinstalling. Won't start.

    2 votes

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  14. AI v25 causes error message at launch of Illustrator

    AI update is causes an error on launch. message box can be dismissed and program continues, but it should not happen. Rebooted machine, but it continues to happen, can I go back to AI 2020?

    2 votes

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  15. This operation cannot complete because of an unknown error [CANT]

    "This operation cannot complete because of an unknown error [CANT] ." - Error pops-up and I can't even open a new document.

    2 votes

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  16. Version 24.2.1 Crashes at Launch

    I am working on a MacBook and updated to version 24.2.1. It functioned for several days and now crashes at launch. I uninstalled the application and re-installed it, but get the same result. I keep version 23.1.1 on my computer, and it works, but of course I can not open any version 24.2.1 files.

    Mac OS Mojave, 10.14.6 (18G3020), MacBook Pro (15-inch, 2017), 3.1 GHz Intel Core i7, 16 GB 2133 MHz LPDDR3

    2 votes

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  17. Unknown Error [PARM]

    I was starting work and clicked on Adobe Illustrator for the first time today, it immediately gave me this error and I hadn't even opened a document as yet.

    This is the first time this error has appeared for me and I do not know why.

    I closed the program and restarted it, the error didn't reoccur.

    I have a pretty new powerful PC (within a year old).

    I have attached my PC specs for reference and all programs are up to date.

    Thanks
    Heather

    2 votes

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  18. 2 votes

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  19. Popup Message: Error loading plugins

    There is a bug. Once I launch Illustrator I get the popup message about Error loading plugins. SelectiveUnlock.aip. Otherwise the program functions after I click on OK to close the popup.

    2 votes

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  20. SelectiveUnlock.aip error - Adobe Illustrator CC version 24.1.2, OS Windows 10 Home Edition Build 1909

    The File New/Open screen does not work.
    When clicking File>New opens a pop-up screen with title %CCXFNFTDIALOG_NAME with nothing inside.

    Can not create NEW file.

    2 votes

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