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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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238 results found

  1. System Compatibility error

    Since the recent update to version 25.2, when I launch I get an error message saying "System Compatability Report." I clicked on "fix" and followed the instructions, Intel says my drivers are up to date, yet I keep getting the same error. Files error 3 and 4 shows my operating system details.

    2 votes

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    3 comments  ·  Launch  ·  Admin →
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  2. Help Cannot open Illustrator 2021 on MAC w/Catalina OS.

    Help...is anyone else having the issue of Illustrator on a Mac with Catalina OS, getting an error msg. saying I have read-only and need to change preferences to read-write??? I already saw and read thru the fix. I made sure my settings where set to that, they already were and am still gettng this error msg. What is happening?

    1 vote

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  3. Video driver is not supported

    Windows 10
    Illustrator v 25.2
    Intel(R) HD Graphics 4600, Version 20.19.15.5171 (04.11.2020)
    What can I do? I have updated the driver, but the report is still there. Do I get instability and data loss if I suppress this report or deactivate some features in the preferences?

    2 votes

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  4. Illustrator 25.3.1 Will Not Open

    At least two of the computers in our office are having issues with the latest Illustrator update 25.3.1. The program does not open when selecting a file and performing Open With>Adobe Illustrator 2021. The program does not open from the start menu. The program does not open directly from the Illustrator.exe file. If you try to uninstall Illustrator with Creative Cloud, it tells you that you can't because the program is open. If you go to the Task Manager with less detail, Illustrator does not show open, however, if you select more detail, you may see 14 or more processes…

    1 vote

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  5. Recent file shows correct file but opens up as older version

    Hi there,

    I am using Illustrator 25.3 (64-bit) on Windows 10 Pro.

    When I open Illustrator and look into the 'recent' panel I see the document I was working on yesterday with all the changes I made (picture 1), but when I click on it, it opens what seems to be an older version of the document and all the changes I made during the day yesterday just disappear (photo2, note the few pages and other changes not showing).

    I know I saved during the day yesterday (as it took a long time to save every time) and clearly remember…

    1 vote

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  6. illustrator 2021 not responding

    illustrator 2020 stopped working so i installed 2021 but i still can function anything on it. it is constantly showing not responding. all other adobe apps are working just illustrator is having problem

    2 votes

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  7. Workspaces don't load when CC updates

    Every time CC updates AI, my custom workspaces don't work. Either:
    a) the toolbar on the right side of the screen doesn't load at all, and going to the Window menu and clicking on the palettes I want shows them checked but they don't show up, or
    b) the right toolbar shows up collapsed, but clicking on the palette's icon does not open it up. I have to expand the entire toolbar to use the palettes.
    This is really annoying, especially since it happens every single time AI updates. Sometimes quitting and reloading AI fixes the problem; other times I…

    2 votes

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  8. Stalling on launch

    Using Windows 10 25.2.3 (64 bit)
    Stalling on start up if opening a single file, opens from desktop shortcut.
    Recommended diagnostic does nothing.
    Anyone else experience this?

    1 vote

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  9. "What's new" reminder will not stop appearing every time I start Illustrator.

    the 'see what's new' reminder in the upper right will not stop appearing every time I start Illustrator. Deleting preferences doesn't help. Clicking remind later is getting to be annoying.

    2 votes

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  10. PreRelease version: Assertion failure

    Assertion failure while launching Illustrator.

    1 vote

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  11. V25 won’t launch

    Won’t launch. Crashes during initialization. V24 works fine.

    5 votes

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  12. Big Sur

    Updated Big Sur and Illustrator about the same time one of them is no letting Illustrator open at all, entire day lost

    3 votes

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  13. Operation cannot complete because of an unknown error. [CANT] - Crashes and will not open application

    Illustrator 24.2 and 24.2.1
    Windows 10 Home

    I've been getting the following error since version 24.2 but was still able to open and do work.

       The operation cannot complete because of an unknown error. [CANT]
    

    Yesterday I chose to update to 2.2.1 thinking it might fix that error. Now I cannot open Illustrator at all. I am not an IT person, but I have already tried the following to fix it but to no avail:

    -Restarting my machine multiple times.
    -Uninstalling and reinstalling Illustrator with options
    -Uninstalling and reinstalling Illustrator with remove options
    -Going back to an earlier version
    -Allowing…

    5 votes

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  14. Illustrator crash dialogue on fresh relaunch

    Windows 10
    Illustrator 25.2.1

    Illustrator crashed over 5 days ago. Ever since, whether I close Illustrator properly or not, I receive the "Adobe Illustrator quit unexpectedly" dialogue box every time I open the app.

    1 vote

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  15. Illustrator 2021 won't initialize on Big Sur

    Illustrator 25.0
    MacOS 11.0.1
    iMac Pro, latest updates of everything. Nothing else running.

    Illustrator forever stuck on "Initializing..."
    Tried uninstalling, including preferences and reinstalling. Won't start.

    2 votes

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  16. .AI files won't open after latest update (25.2.1)

    Updated to version 25.2.1 a few days ago and now I can't get any .AI files to open without going straight to file>open.

    Getting tired of dealing with a different issue every time this software updates.

    1 vote

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  17. Illustrator 2021 25.1 not opening files

    macOS Big Sur 11.1, Illustrator 25.1

    Double-clicking .ai files in finder launch Illustrator but the actual files do not open. If I drag the files to the Illustrator dock icon(after Illustrator is open) it will open one of the files (trying to open 8 files), then try thru open in File menu and select all 8 files, open a few of them.

    This did not happen until this last update.

    2 votes

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  18. Illustrator CC crashes every time i open a file and try to update links. Doesnt crash if i select IGNORE and then update the links from the

    Illustrator CC crashes every time i open a file and try to update links. Doesnt crash if i select IGNORE and then update the links from the links panel

    2 votes

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  19. Software does'nt work

    Dear Adobe Creative Cloud helper,
    I have upgraded my software to version Illustrator 2021 via my Creative Cloud account on my iMac Pro (MacOS 10.15.7 Catalina). Everything was seemingly going right but, when I open my new Illustrator 2021, it quits out as soon as I move the mouse …
    I tried to uninstall and then install again but the same problem occurs. I can’t find out what is going wrong …
    Please Help me.

    4 votes

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  20. 1 vote

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