Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
233 results found
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When I open Illustrator files the screen is filled with black and grey lines.
I have been working on a project on illustrator and after a few days of working on it I open the file to see this screen filled with gray and black lines. None of the options on the top are visible and all the tools and properties windows are missing.
Windows 10 Pro - Illustrator 24.1.2
I tried opening the file from the illustrator menu, from file explorer and tried creating a new .ai file as well.
I expected to resume working on my project.
The screen was filled with black grey and white lines and I couldn't find any…
3 votes -
Freeze and Crash on every save and Opening issues
Launches in a window too small to open and freezes and crash when trying to export or save
1 vote -
SelectiveUnlock.aip error - Adobe Illustrator CC version 24.1.2, OS Windows 10 Home Edition Build 1909
The File New/Open screen does not work.
When clicking File>New opens a pop-up screen with title %CCXFNFTDIALOG_NAME with nothing inside.Can not create NEW file.
2 votes -
A blank white popup window opens over a file when opening.
Closing the window gets it out of the way & I can continue. It only happens the first time I launch AI and then open a file.
I'm on a 2016 MacBook Pro running Catalina & Illustrator 24.0.
Screenshot attached.5 votesSpin dump created from Activity Monitor will help in our investigation. Please create a spin dump for Illustrator when this blank dialog is shown and send it to sharewithai@adobe.com with Illustrator version used.
-Rama
Illustrator Team -
Illustrator Crash all the Time
I cant open My Adobe Illustrator.
Process: Adobe Illustrator [2530]
Path: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: Adobe Illustrator
Version: 24.2.1 (24.2.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [2530]
User ID: 501Date/Time: 2020-07-31 10:42:31.074 -0700
OS Version: Mac OS X 10.15.6 (19G73)
Report Version: 12
Bridge OS Version: 3.0 (14Y908)Time Awake Since Boot: 2400 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x00000000000000a0
Exception Note: EXCCORPSENOTIFYTermination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code…1 vote -
Intro screen icons are not aligned
- The latest version of Illustrator
- On MacBook Pro 15" icons on launch/intro screen icons that belong to the sizes are not aligned. Should be aligned I guess. With a new update 2020 still the same issue.
1 vote -
2 votes
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1 vote
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Illustrator crashes when opening AI file contains paths exported from Photoshop
Creating paths from selection area in Photoshop, exporting paths to AI, and then AI crashes when opening the .ai file with paths. Machine runs Windows 10 with all Adobe Suites updating to latest version.
1 vote -
Have to sign in every time I launch Illustrator
Every time I launch program, on the same computer, same day, even if only a short time has passed, I have to sign in with Adobe Cloud credentials. I've signed out of the Creative Cloud Desktop app and signed in. Still happens after first launch. Painful.
1 vote -
Slow opening of the first document!!!
I don't know if it happens to others, an Illustrator on a Windows machine "I would say performing, quite a lot" but this problem happens to me I think at least from the CC2018 / 2019/2020 version.
I start the software, open a new empty document, or open an existing document (even of small, insignificant dimensions) the document takes a long time to open (it is not immediate).
If I open a second document it opens in the right time, then it works as it should.
The same thing happens if I close Illustrator and restart it.But before it…
3 votes -
AI 24 freezes on startup (Mac OS Catalina)
Illustrator 24 (2020) will not launch on my MacBook Pro Retina.
- I'm running Catalina 10.15.1 and Illustrator 2020.
- The applications is installed and launched
- I expect the app to open
- It freezes upon startup
I had the same issue with InDesign 2020 freezing up (causing me to have to Force Quit the stalled app), but Photoshop 2020 did not have any issues.
I was able to get InDesign 2020 to launch by restarting in Safe Mode, then disabling the "Show Home screen when no documents are open" Preference, then restarting normally.
The bug seem related to not being able to…
7 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator doesn't wokt
Hello,
- i7, 16gb ram, windows 10.
- when i open illustrator this happens. it doesn't work. I tried reinstalling. Still no succes.
please help
1 vote -
no preview of current work
the preview or where you work does not show rather it simply shows the previous page and does not change
1 vote -
Unknown Error on AI 2020 Launch
Mac Mini Late 2012
OS Catalina 10.15.2 (19C57)
Adobe Illustrator 2020Launching AI 2020 Generates pop-up message (see attached)
Click Okay and blank UI loads (see attached)
Quitting AI 2020 generates same message.3 votes -
Artborads erased and layers grouped when opening a file, Illustrator 2020
Illustrator 2020 (24.0.1), Mac OS Mojave 10.14.6
Whenever I close a file with multiple artboards and multiple layers, and re-open it, all artboards but one are erased (and renamed to "Artboad1"), and all my layers are grouped into one single layer.
Even when I fix the file, and save it, the next time I open it, the same thing happens.
2 votes -
Shortcut Window doesn't auto close
When opening Illustrator you are welcomed by the shortcut window showing previous files and most used file creation options etc.
On Illustrator 24.0.3 and previous iterations when using the shortcut window the file opens as it should but you are left with a blank shortcut window open, which then needs to be closed. I have attached a screenshot.
I am using an iMac with High Sierra
1 vote -
In Legacy "File New" Interface can't change Name from Untitled-1
On Illustrator CC 24.1.1 (64bit) on Windows 10 v1909 using the Legacy "File New" interface from the home screen on a fresh launch it is impossible to change the value of the file name. It shows as selected text, yet typing, reselecting, hitting delete and backspace all do nothing to change the text from "Untitled-1".
1 vote -
Illustrator v24 constantly crashes when I try to open a document
The update for the Illustrator 2020 version uploaded and it never opens, it freezes up with a white screen and says not responding. Now my 2019 version is doing the same thing and tells me I don't have enough memory.
I have tried to uninstall all CC apps and reinstall, I have also tried the CC cleaner, no luck.Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz
2.5 GHz
16.0 GB (15.7 GB usable)
64-bit operating systemI am also having similar issues on my Surface Pro 64-bit
I am unable to work on current projects at work, I need help!
Ashlee
4 votes -
Adobe Illustrator CS6 Keep Crashing on Startup Using Mac Running MacOS Sierra V10.12.6. Can't Find any solution Here
Adobe Illustrator CS6 Keep Crashing on Startup Using Mac Running MacOS Sierra V10.12.6. Can't Find any solution Here...
2 votes
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