Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
239 results found
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Create new doesn't work
when I try and create a new document nothing happens. I can open up templates but can't create new stuff.
3 votes -
Illustrator 2018 Version 22.1 Opening multiple-page PDF - Artboard Issue
Opened multiple-paged PDF file to show all pages as artboards
Saved file as PDF after editing (another name)
Opened said PDF file and all pages as artboards show up as defaultI'm not able to choose if I want to work with a single page on this PDF anymore?
2 votes -
I can't open illustrator after updating to High Sierra Mac 10.13
it's impossible
2 votes -
Illustrator will not start. Adobe Illustrator quit unexpectedly during the previous launch....Run Diagnostics or Launch Ilustrator
Illustrator was working fine for the last year on this computer and yesterday decided it did not want to start anymore. All other adobe products open just fine, except illustrator. I've been searching for the last hour for answers and nothing. What gives adobe.
I've tried uninstalling and reinstalling, adobe cc cleaner, deleted prefs, and still keeps crashing.
Here's what happens:
1. Click on launch Illustor from Creative Cloud app. The Creative cloud app blinks for a second as if its trying to open illustrator but nothing.
2. Click on Launch again. Popup - Adobe Illustrator quit unexpectedly....Click Run Diagnostics…3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Opening AI and PS at the same time seems to destroy AI
Opening AI and PS at the same time seems to destroy AI.
1 vote -
2 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Running Illustrator on Mac Os High Sierra 10.13.1 failed
Running Illustrator on Mac Os High Sierra 10.13.1 failed, stand, machine, not accepting mouse. Just press the power button to shutdown and reopen.
Uppercase for errors on Illustrator and chrome1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator hangs when opening a file or creating a new one
Windows 7 Professional with all the latest updates.
I tried the following Illustrator Versions:
V 23.0 and V 22.1
Illustrator opens as usual and I see the overview screen. When I select a file or try to create a new one it just loads forever. Nothing happens. Also in task manager there is nothing going on. No high cpu or memory usage.
I worked for years with Illustrator on this machine. Version 22.1 always worked. The issue appeared after updating to the latest version. I also uninstalled the latest version but the issue still remains. Any idea of how to…
3 votes -
Opening File with Missing Fonts Crashes because of Missing Fonts Dialog
When opening a file sometimes the missing font dialog pops up and it crashes Ai, the dialog stays white/unload and causes Ai to crash
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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1. I recently install the update for Illustrator CC on a Mac with OS version 10.13.6. 2. When I attempt open files created with the previous
- I recently install the update for Illustrator CC on a Mac with OS version 10.13.6. 2. When I attempt open files created with the previous version I get the popup message "Cannot open the illustration. When I click OK the file opens wi
1 vote -
1 vote
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Illustrator 22.1 hangs on start; reinstall only fix I can find
I have a late 2013 Mac Pro, running OS 10.13.5. This problem started about 2 months ago for no apparent reason. When I'm done with Illustrator for the day, I'll quit the application. It may be a couple of days before I have to re-enter illustrator. Most of the time this works, but now, randomly, upon clicking on the application on the launch bar, the splash screen comes up and then the app appears to load, but no start window appears. The illustrator menu bar is there, but is grayed out and you can mouse over the menu bar options…
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Missing Layers
Opened my document this morning and all the correct layers were there, closed out because I made no changes so there was nothing to save. reopened my document again all my layers were gone! only showing the orginal base image. Help
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
LAUNCH ERROR ISSUE - Google Drive File Stream
Drive File Stream interfere with Adobe Illustrator CC 2018 on Windows 7 SP1 x64 bit.
After installing Google Drive File Stream I get lunch error during Adobe Illustrator CC 2018 (icui18n.dll) and program runs with limited functionality.
When uninstalling the google drive file stream everything works just fine.
I shared the same issue with the drive file stream, so i just hope that it will not end up pointing fault one on another. Both applications are important to workflow.
12 votesHere is some good news. We users who have confirmed that the issue is resolved when you install the latest version of Google File Stream.
Please update to Google Drive File Stream 26.1.37.2022 or laterThank you Martin for validating the fix.
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crashing, will not open at all
Cannot get illustrator to open. Latest version.
Crash report attached
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
I do have one suggestion – please reset preferences and try again. Found the following in your crash report.
terminating with uncaught exception of type dvacore::filesupport::eof_error: Error reading past end of file: ‘/Users/bradharris/Library/Preferences/Adobe Illustrator 22 Settings/en_US/WSMgrCfg/WSMgrCfg’
abort() called -
I cannot open my illustrator almost nine months,and I tried every suggestions,I need refund.
I cannot open my illustrator almost nine months,and I tried every suggestions,I need refund.
1 vote -
The software is glitching and refusing to open certain Illustrator files.
I have to quit and open the software multiple times before I can get one file to open in this latest update.
1 vote -
High Sierra disables Illustrator
Since updating to High Sierra last week every time I go to open Illustrator the spinning wheel appears and is never resolved. I chatted with support last week and was told I needed to contact Apple as it's a compatibility issue. They were also not able to help.
3 votes -
AI CC 2018 cannot launch
Hello,
When I want to start illustrator, a first error message appears: (aip.png on attachment)
After clicking on "next",
a second message appears twice and then asks me to send an error report to Adobe. (impossible ai.png on attachment)I managed to run AI CC 2018 in safe mode but it lacks a lot of things like the toolbar. what should I do?
2 votes -
Installation Failure
When I downloaded Adobe on my Asus Computer, it will load Illustrator and then after a small time period. I will receive the message saying that there was an installation failure. It will also say something such as "Error Code P204".
1 vote
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