8146 results found

1. Pressing Ctrl + Win sends the active object backward

   If you have at least 2 objects on the artboard and the top one is selected, pressing Control + the Windows key on Windows 10 sends the active object backward one step. It's a keyboard shortcut that doesn't appear to be editable in Keyboard Shortcuts in case it interferes with that shortcut being used for something else.

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   1 comment  ·  Layers  ·  Delete…  ·  Admin →
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2. Properties panel broken since last update

   Since the last update the Properties panel is broken. Even if there is enough room for all information in the panel, it shows up cropped, with a scrollbar on the side. I have to drag the panel out of it’s window and then back again to fix this, every time I start Illustrator.

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   1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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3. Custom Brush doesn’t get affected by color

   I am not able to change the color for my custom brushes. Whenever I select a new color for the brush, the brush still paints black. I have opened and closed the program several times but nothing has worked. I have deleted and made new brushes, but I am still having the same problem.

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   1 comment  ·  Brushes  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This happens if the colorization method for a brush is chosen to be just None.

   Changing it to be Tints or any other form the dropdown in the brush’s options solves the problem.

4. Error while exporting to DWG format

   I am using Adobe Illustrator CC 2017
   Operation cannot be performed due to unknown error. [PARM]
   I get this error every time i trying to export my Ilustrator file in Dwg format.

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Select all artboards

   With the Artboard tool selected, choosing Select > All selects not only the artboards, but all of the artwork—even artwork outside of the artboards.

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   0 comments  ·  Documents and Artboards  ·  Edit…  ·  Delete…  ·  Admin →
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6. Creative Cloud Automatic Shut Down

   This might not be a libraries issue.

   My office is working off of Illustrator 24.1.3 and Photoshop 21.2.1. Recently Several of us has encountered an issue where all open CC programs will spontaneously decide to shut down. This isn't a catastrophic issue thanks to the fact that all files that have unsaved changes will ask if the user wants to save, similar to if they had used the short cut to quit. The difference here is there isn't a cancel option on the save prompt, and this happens to both Illustrator and Photoshop simultaneously, as though both programs have been commanded to quit beyond the user's influence.

   If this is a form of crash prevention, it's pretty great! Giving the user the chance to save everything before it all goes under is a fantastic way to prevent the worst case scenario. However, it doesn't read like a crash.

   Is this something intentional, a bug, or perhaps an error that's been fixed on a more recent version?

   This might not be a libraries issue.

   My office is working off of Illustrator 24.1.3 and Photoshop 21.2.1. Recently Several of us has encountered an issue where all open CC programs will spontaneously decide to shut down. This isn't a catastrophic issue thanks to the fact that all files that have unsaved changes will ask if the user wants to save, similar to if they had used the short cut to quit. The difference here is there isn't a cancel option on the save prompt, and this happens to both Illustrator and Photoshop simultaneously, as though both programs have been… more

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   0 comments  ·  Cloud, Libraries  ·  Edit…  ·  Delete…  ·  Admin →
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7. Saving a piece in PSD format

   Every time i try to export my file into a photoshop format, the 'writing photoshop file' bar doesn't move and illustrator crashes for a couple of minutes then "Photoshop file could not be saved' pops up and the piece doesn't export. Ive tried exporting at lower ppis but that doesn't see to help the issue. The only way I was able to get past it was exporting it as a flat image. Which is quite inconvenient. I didn't have this issue yesterday, when i exported a similar piece. I also re-tried exporting a piece that i was able to do yesterday and the problem occurred still, so it may be an update issue? If not let me know what I may be doing wrong etc. Thanks!

   Every time i try to export my file into a photoshop format, the 'writing photoshop file' bar doesn't move and illustrator crashes for a couple of minutes then "Photoshop file could not be saved' pops up and the piece doesn't export. Ive tried exporting at lower ppis but that doesn't see to help the issue. The only way I was able to get past it was exporting it as a flat image. Which is quite inconvenient. I didn't have this issue yesterday, when i exported a similar piece. I also re-tried exporting a piece that i was able to do… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. The latest update is now causing 'align to top' to behave like 'align to bottom', and 'align to left' to behave like 'align to right'

   The alignment tools never had this problem until the latest update. Wish I hadn't updated since it's now slowing my workflow. Please consider fixing this issue on the next update.

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   1 comment  ·  Align, Distribute  ·  Delete…  ·  Admin →
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9. Exporting to PNG with smaller dimensions than artboard creates blurry edges

   If you have an artboard, let say sized at 160x160px, and export down to 1/10th the size (e.g., 16x16px) the export will be blurred on both the Y and X-axis in Illustrator version 24.

   I have attempted to uninstall Adobe (both with and without my preferences), I have attempted to change the the PPI/DPI settings as well. Nothing seemed to fix this.

   The only workaround I can find currently is to reinstall version 23, which will soon be removed from the creative cloud.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. アートボード名が保存されない

    1.Illustrator 2020(Illustrator 2019)

    複数のアートボードを作成し、アートボードパネルにてリネームし保存をして閉じる。
    そのデータを開いて再度アートボードパネルにてリネームし
    書き出しjpgやpngをすると(アートボードごとに)、パネルの1番目(アートボードの1)のみリネームが反映されず元のネームで書き出されてしまいます。

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Library panel crashes and becomes black after selecting Next Object Above / Below

    If you select an assets from the library window (e.g. click a colour to apply to your working artboard) and then use the keyboard shortcut for Next Object Above / Below, it causes the Libraries panel to go black and it won't re-appear until Illustrator is rebooted.

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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12. Literally Everytime I open it it shows a grey screen after the Adobe Startup.

    Im using AI and Photoshop 2020 and I cant open it at all. Though it shows no problem when I open a file. Its just I cant make new files, it doesnt work. My university work i have been postponed for 2 weeks because of this. Please help.

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    0 comments  ·  Launch  ·  Edit…  ·  Delete…  ·  Admin →
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13. Switching project tabs fails to update to selected project

    In recent updates, including the June 2020 Illustrator update, tabs fail to switch projects, displaying only the current project for up to 15 seconds before slowly refreshing and switching to the selected open project tab. This happens several times a day and drastically effects productivity. (macOS Catalina 10.15.5, Macbook Pro 16 2019)

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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14. Everytime creative cloud app is required to reactivate the fonts

    I activated 2 new fonts from adobe fonts website and it worked well.
    After that I closed Ai and next day when I opened Ai again then it's showing missing fonts and there is no way to activate them from Ai.
    I have to start creative cloud app always to reactivate these fonts. This is very annoying and killing a lot of time. Also it takes ages to start creative cloud app even on fast internet connection. This also needs improvement.
    Once the fonts are activated - isn't that installed locally on my machine? Why every time it needs to download or sync with cloud?
    please urgently provide the solution to this critical issue I am facing and a lot of others as well.

    Thanks !!

    I activated 2 new fonts from adobe fonts website and it worked well.
    After that I closed Ai and next day when I opened Ai again then it's showing missing fonts and there is no way to activate them from Ai.
    I have to start creative cloud app always to reactivate these fonts. This is very annoying and killing a lot of time. Also it takes ages to start creative cloud app even on fast internet connection. This also needs improvement.
    Once the fonts are activated - isn't that installed locally on my machine? Why every time it needs to… more

    3 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. Illustrator 2020 doesn't allow me to CREATE A NEW FILE!

    I need to open an existing and save as. It only is letting me download pre-saved templates. C'mon - that's not a bug - that's a fatality. And even if I'm reading the popup wrong, why make it so difficult? Switching over to Sketch...

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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16. Auto recovery settings keep changing on their own

    My creative director and I are both having an issue where our auto recovery settings are resetting themselves. We don't notice (obviously) until a crash, and then reopen to find NO RECOVERED FILES, check our file handling settings, and the autosave option is unclicked. Again. As workers who use illustrator daily, we would never purposely unclick this. I just lost a file yet again.

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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17. Views not updating, tabs not updating.

    Views will simply stop updating in Illustrator. Outline view shows geometry that does not display in GPU preview mode.

    Similarly, when changing from document tab to tab, the window will "freeze" on one document and refuse to show the newly-selected document.

    None of this is remotely acceptable. I pay for and use the Adobe Suite as a professional tool, and I can't have daily failures. Trust in your products is swiftly eroding.

    Please advise a quick and permanent fix for these issues.

    System:

    Illustrator 24.2.1

    MacBook Pro
    2.4 GHz 8-Core Intel Core i9
    32 GB 2667 MHz DDR4
    AMD Radeon Pro 5500M 8 GB

    Views will simply stop updating in Illustrator. Outline view shows geometry that does not display in GPU preview mode.

    Similarly, when changing from document tab to tab, the window will "freeze" on one document and refuse to show the newly-selected document.

    None of this is remotely acceptable. I pay for and use the Adobe Suite as a professional tool, and I can't have daily failures. Trust in your products is swiftly eroding.

    Please advise a quick and permanent fix for these issues.

    System:

    Illustrator 24.2.1

    MacBook Pro
    2.4 GHz 8-Core Intel Core i9
    32 GB 2667 MHz DDR4
    AMD Radeon… more

    3 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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18. Hand Tool crashing a lot

    After the nee uptade the hand tool just dont work properly when using the space bar as shortcut.

    Operating System - Mac Os Mojave 10.14.06
    Illustrator version - 24.2 - Updated today
    Expected Result - Hand tool function to work using the shortcut
    Actual Result - Hand tool function does not work using the shortcut

    3 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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19. Asset Export not respecting Clipping Mask on image

    When dragging an image with a clipping mask into Asset Export it will add a white border and export at the original image size, not the clipped size

    9 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  Adminrohitja (Admin, Adobe Illustrator) responded

    Hi,

    Gentle Reminder.

    Please share the given details at ShareWithAI@adobe.com
    1) If the issue is reproducible on latest build 25.2.3?
    2) Is multiple AI versions installed in your system? If yes, please share the details.
    3) Some video & Test file for our reference.

    Thanks,
    Illustrator team

    Also, please mention the title of this issue as the subject of the mail.

    Thanks

20. Cmd+drag does not copy artboard

    Cmd+drag only moves selected artboard. No copy possible. No layers or content are protected. Option to copy artwork with dartboard is selected.

    Mac OS Catalina and latest version of Adobe

    2 votes

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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