Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7689 results found
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Mac - Double click top bar to expand window no longer works.
Double clicking the top bar used to expand the AI window to fit screen. No longer works on Mac AI 2019
3 votes -
Extreme long open of 2017 illustrator seem to stop on perspective plug-in
Slow Slow Slow... plug-in that are not used should be able to disable to make illustrator start up faster. Extremely long startup.
3 votes -
Templates
I just upgraded to Illustrator 23.0 and I can't save any templates I get an error message (see attachments) Also my folder with my own templates is missing really annoying Adobe!!!
2 votes -
LogTransport2 locks app after failed requests to hbrcv.adobe.com
I have a corporate web filter that always tries to authenticate port 80 or 443 traffic. Illustrator is reaching out to hbrcv.adobe.com and because there is no traditional web interface to handle this request, if the library can't communicate without issue the entire user interface locks and becomes unusable. Any ideas how to fix this issue? Thanks!
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Panels are Grouped, e.g., Properties can't be detached from Layers
I want to set up a new workspace to have separate windows. Illustrator is forcing them to be attached, and it takes up a lot of screen space, blocking my view of my artwork.
I am using Windows 10 v1803
1 voteit is unclear from the post what the issue is. You can drag out property panel using click drag on the header.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Illustrator Lag
Illustrator super slow and laggy even in outline view on Mac. Started after last two updates. Have restarted both Illustrator and mac. Takes forever to save and move objects, have to click multiple times for it to actually select the object.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Impossible d'ouvrir le fichier
Fréquemment, à l'ouverture d'un fichier j'ai le message "Impossible d'ouvrir le fichier".
Il faut alors quitter puis relancer Illustrator. L'ouverture du fichier devient alors possible.1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Differences in safed SVG
There are several differences in the produced SVG depending on the way a user takes for export or safe.
A little example:
I need for technical reasons the properties Width and Height for the artboard size. When i export from AI to SVG using 'export' this property is added if the checkbox for export the artboard size. Now, open the produced SVG again and simply pick safe, and the properties are gone.
There are many more differences.Would you please change the SVG generator to make more common results?
1 vote -
pressure spike bug
i am using a huion h640p tablet and the moment i touch the tablet with the stylus and graze the surface of the table in effort to make a thin line it will create a large blob then go on to make the thin line (please note that every stroke was drawn from left to right)
2 votes -
Kerning on extended selections can only be set to Auto or 0 message
My kerning worked just fine about an hour ago, but now every time I try to add a custom kerning value it gives me the warning: Kerning on extended selections can only be set to Auto or 0.
I can't seem to get this to go away.
I uninstalled & reinstalled Illustrator and it is still happening.
I tried many fonts of different types, and it still won't work.-Chris
51 votesCan you please verify this problem does not occur anymore in the latest Illustrator builds?
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Constantly Crashes while opening file in newest AI v23.0.2
Repeated Crashes while trying to open AI file
Unistalled and Installed again
Issue persistsOperating System Windows 10 Home 64-bit Operating System, x64-based processor
Processor Interl(R) Core(TM) i7-6500U CPU @ 2.50GHz 2.60 GHz
Installed RAM 8.00 GBIllustrator version 23.0.2 (64-bit)
SYSTEM INFO attached1 voteThank you for working with support. I have been informed that the issue was resolved after
AMD Radeon R5 M355 driver were installed from 2016 -
Transform the Height of a Font Object issues
masOS High Sierra - Illustrator 23.0.2
When I try to Transform the Height of font object, it move the object instead of changing the Height of the object. If you Create Outlines, it's ok.1 vote -
Exporting multiple artboards in Illustrator CC does not accept layer masks
I work for a big company where we create illustrator files with multiple artboards in them (kinda like a sequence) and then export them as PNG for our website.
Its a type of a users manual. We have to crop our artwork with masks, so that one artwork doesnt overlap the other. To do this, we use clipping masks. While my coworkers make the mask over the artwork, which groups all the layers together, I greate a new layer, make it a clipping mask and then drag the artwork into that clipping layer, so I can keep my layers, since…1 vote -
Blob Brush changes size after undo operation
Illustrator CC 2017.1.0
I Select blob brush on 2pt.
Draw a bit with it
Hit undo and the blob brush suddenly changes to a much larger size even though it says 2pt in the menu
The only way to get it back is to go to Blob brush menu, select 1pt hit ok, then go back to blob brush menu and select 2pt again.
I expect that when I hit undo the blob brush will stay the correct size
It changes size every time I hit undo
71 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Illustrator freezes with creating new document
A few times when I opened the new Illustrator 2019 on Mac, Mojave, it freezes and is still buggy after the latest update. When I open Illustrator after quitting the application, or even the first time after restart, it literally gets stuck on either the home screen, but also when I choose "new file" from the home screen's quick create section. A new file will open, but I can't do anything. The Interface freezes and I have to "force quit" Illustrator.
2 votes -
Transform tool not scaling proportionately.
Version CC 23
OSX High Sierra 10.13.6
When entering values into the transform palette to scale a group containing objects with a guassian blur or feather effect, the result is not proportional as intended. The group gets squashed a bit. When the objects with the effects are removed the group will scale proportionately.2 votes -
Can't open any files.
Illustrator won't open any files at all. Every time I try to open one (doesn't matter what file type) it causes the program to turn unresponsive.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Objects not displaying in the right place?
I've been encountering lots of stuff like this, usually restarting the app will fix it. This time a closed the doc, re-opened and this was still happening...
1 vote -
Cannot create or load documents, the canvas goes black / white / transparent / empty / transparent
Whenever I try to open a new document or a pdf or ai file the screen shows up blank white. It is not because the white part is the art-board since I tried zooming out already and it didn't work. I also tried updating illustrator and that didn't work either nor any other questions I found on here.
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59 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
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Keyboard arrows when typing in the Text Tool
When typing within the text tool, my keyboard arrow keys fail to move the cursor between chars.
1 vote
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