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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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7528 results found

  1. Asks me to login to Creative Cloud when I try to "Find Fonts"

    When I try to search for non-native fonts that I've downloaded after opening a file from a non-Adobe cloud program, it says I need to go to "Help" and log in to Creative CLoud. When I go to "Help", it says I'm already signed in. Restarting the program and trying again does not fix the problem.

    1 vote

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  2. Layer Hierarchy Glitch

    I've stumbled onto a glitch which breaks my layer heirarchy when copying and pasting. I've outlined it in greater detail in the following thread. I've also attached the file where this occurs.

    I've been able to reproduce these results when copying a layer which contains sub-layers with clipping masks. This problem persists even after the mask is removed, suggesting the layers remained glitched in some way after the fact. This is important because it means the glitch can potentially spread through your file as you work with no way of tracking it.

    https://forums.adobe.com/message/10888142#10888142

    Windows 10
    Adobe Illustrator
    23.0.1

    1 vote

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  3. SVG Export Distortion

    I am having 0 success with Adobe Illustrator exports that incorporate filters. Some are stock images from Adobe stock that have polygonal patters. Others are 3D text rendered objects. Others are layers built with a variety of transparency filters and opacity settings. The SVG exports are not usable and we are resorting to .png files until we solve this. I saw a similar post that was unresolved: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33118615-sizes-and-coordinates-get-distorted-in-svg-export
    I am using export settings with Styling: Presentation; Images: Preserve; Object ID: Minimal; 2 Decimals; Minify and Responsive checked. Other modifications to these settings has not worked.
    Additionally, many of the Adobe…

    4 votes

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  4. Can't add gradients to fonts without outlining them first

    Can't add gradients to fonts without outlining them first - used to be able to
    Also, would love to put the stroke on the outside or inside of font before outlining - never been able to do that

    I use Windows 10 home

    1 vote

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  5. Changing leading with scroll wheel bug

    Character panel > Leading - when using the scroll wheel to change leading it auto jumps to max amount of 1285pt...very annoying

    1 vote

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    0 comments  ·  Properties Panel  ·  Admin →
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  6. Illustrator does not remember general unit settings

    Illustrator cc 2018 does not remember that i choose 'mm' for my general measurements and points for lines & type.
    Please fix that urgently, it’s soul destroying stuff, I really require it to work correctly as I operate your software with one hand & i need to jump things in & out of place & require the software to remember my settings!

    1 vote

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  7. Mad Color (Colour)

    Colours are altered opening older files. The colour (color) settings are completely wrong—the idropper doesn't select properly. I tried to do a screen grab to get a sample from it but all the colours fade. The screen grab brought into illustrator then screen grabbed again fades all the colours again!!!! This doesn't happen if I screen grab anywhere else.

    2 votes

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  8. Can't export an SVG

    I can't export an SVG. It just says 'unable to export SVG' without a reason. :(

    2 votes

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  9. Custom paper size in print dialog box is grayed out

    I am using Windows 10 with Adobe Illustrator CC 22.1 64 bit. I need to print on 11.5 x 11 paper. I can't choose Custom or enter in paper dimensions. Those options are grayed out.

    6 votes

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    0 comments  ·  Print  ·  Admin →
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  10. Switching application windows causes window to resize off screen

    I'm not sure if this is an Illustrator issue or a window resizer issue (I use Divvy), but I'm using CC 2019 on OS 10.14 and every time I switch between two applications (or another space for that matter), my Illustrator window resizes off the screen. Is anyone else having this issue?

    4 votes

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  11. Control and Toolbar

    Control and toolbars disappear every time I start Illustrator CC and I am on 23.0.2 version. Please advise. Thank you.

    1 vote

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  12. Eyedropper, bounding box, shortcuts don't work, Text tool messed up...

    Illustrator CC 23.0.2 - Mac Mojave

    1) The eyedropper tool is pretty much useless, because it doesn't work on groups. I need to ungroup everything or make a compound path. This is very annoying.

    2) the bounding box sometimes disappears and I cannot bring it back with the usual shortcut, i have to do it manually, sometimes even that doesn't work and I have to restart Illustrator. Also, the bounding box cannot be reset on objects like a perfect square when it's rotated 45 degrees. That means I cannot scale it properly. And also the bounding box always gets stuck…

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  13. Rectángulo

    En la ultima versión 23.0.2 la herramienta rectángulo no hace perfectos los trazos, estos sufren un desplazamiento en alguna de los 2 ejes

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  14. Can't use 'Export As" as an action to export jpg

    I have created an action for export as JPG, but when I play the action, I got an error message say "can't save the illustration" The object is not currently available

    2 votes

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  15. Scrolling is not smooth anymore

    The scrolling in illustrator is not smooth or fast anymore. I have to swipe way too many times to move a bit around the artboard. Very frustrating. What gives?

    I have just updated my OS and Illustrator. (Mohave, Illustrator 2019).

    3 votes

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    2 comments  ·  Performance  ·  Admin →
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  16. Scaling with the Selection Tool

    I can't seem to use the black arrow tool to scale objects anymore?? Anyone else having the same issue? I've checked a number of different forum boards, but no one seems to be having the same issue. Any help?

    2 votes

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    3 comments  ·  Performance  ·  Admin →
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  17. Compound shape bounding box issues

    MacOS Sierra (10.12.6)& illustrator 23.0.1

    A compound shape of multiple objects should be acting as a single object so its bounding box should maintan the same (as group's does) but it keeps resetting after any rotation.

    1 vote

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    3 comments  ·  Tools  ·  Admin →
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  18. Basic or Advanced setting for toolbar does not work everytime I open Illustrator.

    Whenever I open a fresh artboard of Illustrator CC 2019, I can't open the Basic or Advanced toolbar, It keep saying 'The operation cannot complete because of an unknown error. [CANT]. I have to redo customised toolbar again and again. Any fix for this bug? Thanks!

    4 votes

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    0 comments  ·  Other...  ·  Admin →
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  19. Cannot change the blending mode when the gradient tool is selected (windows 10, ai 23.0.1)

    Is this a bug or a feature? If this is a feature then it is very uncomfortable.
    In version 22 it was possible to change the blending mode with the gradient tool selected.

    2 votes

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    1 comment  ·  Tools  ·  Admin →
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  20. Unwanted spacing when hitting certain keys

    Mac OS 10.14.1 running Illustrator 23.0.2
    When entering text, certain keys will make the cursor skip around, not allowing the proper formatting of the text.

    I was trying to type G. Echinulata, and when I got to 'n', the cursor skipped backwards, separating the first and second part of the text. Using an upercase 'N' seems to work as expected.

    I've experienced this with lowecase 'n', and 'f'.

    1 vote

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