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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Crash when vectorising any image

    Hello, I have an Adobe Cloud account and am using the latest version of illustrator CC. I cannot vectorize images any more. It crashes whatever setting I use.

    I tried to desactivate the GNU processor but to no avail. I tried on several images kind and format, but Illustrator won't accept any. They do open and the vectorization begins but it crashes before finishing. and no explanation is given just that a problem occured and that the application will close.

    This is very problematic as I need to vectorize images. Please help me, Adobe-Kenobi, you are my only hope !

    1 vote

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    we are closing the ticket due to lack of communication.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  2. Can't

    I get a an error message every time i log into AI. Then on top of it the program is not saving my workspaces. It drives me crazy to have to open Tools, Controls, Swatches, Layers, etc every time I start. Please help me out.

    1 vote

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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    We are closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  3. Escape function and some other shortcuts are not working in Illustrator 2020

    Despite following community guidelines on how to fix the problem with the escape button, the problem has not been fixed. Along with some other shortcuts not working, this has been very frustrating

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. selected points don't appear to be selected

    When I use the Group Select, or the Direct Select tool, often the "anchors" will don't appear to be highlighted when you click to select. If you then hover your mouse over the points, they once again appear to be selected.
    I've also seen instances of the opposite--when the top left (control panel) states "no selection," yet anchor points appear to be selected. (The points are NOT selected, as any attempt to modify using a menu choice yields a message such as "make a selection first.")

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. Layer visibility incorrect after applying 3D Effect Rotate to group

    After applying the 3D Effect 'Rotate' to a group of paths, it is no longer possible to make paths invisible within the group.

    Steps to reproduce:
    1) New
    2) Draw two paths
    3) Select and group the paths
    4) Apply 3D effect 'Rotate' to the group
    5) toggle the visibility of one shape in the 'Layers'-panel

    The shape stays visible even though the visibility is turned of.
    I added a capture of the steps but not all dialogs in the capture are visible.

    0 votes

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →
  6. 0 votes

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. 0 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. guide

    Ho un problema fastidioso. Quando trascino un guida, sparisce e non la vedo mentre la trasporto. Riappare solamente quando rilascio il tasto del muse.
    Sapete aiutarmi?

    1 vote

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote

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    0 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  10. Can't select text. I have to drag over it but then I can't move the text box.

    When I open a file, I can select a text box one time. Then I have to drag over the text to select it. I can't move the text at all with the selection tool. I have to use my arrow keys.

    I've been using Illustrator professionally for 17 years. It gets slower with every update. I don't understand the need for changes when they make it harder to use.

    windows 10 64bit, illustrator 24.3

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. Can't change the default General units in Preferences panel

    Currently using Ai 25.0.1(64bit)
    Can't change the default General units in Preferences panel from pixels to any of the listed
    I am trying to change as usually in millimeters but after the last update is not working
    After restart of the app everything comes back in pixels

    0 votes

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    0 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  12. Can't Switch Document Color Mode from RBG To CMYK

    When trying to switch document color mode in an opened document it will not switch the color mode.

    0 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →
  13. Blob Brush sticks and then releases when starting a stroke. very annoying

    I have tried everything that I know. n Unchecking GPU Performance is not working. I do a lot of work in blob brush and the attached video shows how annoying this is. I have a Wacom Cintiq 22HD.

    0 votes

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    0 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  14. Library panel button "Add Content" Disabled

    When I have an object selected on the artboard, "Add Content" button is disabled on CC Library panel.

    Also, when trying to add from Swatch options menu, I use the checkbox and select my libray, click the "OK" button but no swatch is added to the CC Library.

    Illustrator version is 24.1 running on macOS Mojave 10.14.6

    0 votes

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    0 comments  ·  Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  15. 0 votes

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. 'sticky' text boxes within sublayers

    Reported this over a year ago, and got no response from anyone. Thought I'd try again.

    Fire up Illustrator 22.0 or 22.1 (and 23.x.x) and create a new document.

    Select the Text tool and draw a rectangular area. Fill it with placeholder text. Select the Rectangle tool and draw a filled rectangle (non-overlapping, though it doesn't matter).

    Double click some word in the text box and start typing. Then in the Layers panel, click the 'select art' square corresponding to the filled rectangle. The rectangle becomes selected and the text box is deselected and all is good and well.

    Deselect…

    0 votes

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    0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  17. Transparency on PNG not supported when imported or replaced

    Transparency mask on the png file shows as white when imported or replaced into illustrator data created last week.

    Transparency on the original png file on the illustrator is intact. The problem is seen only when the new png file is uploaded.

    I thought it may be the png file, but the problem occurs only on the illustrator.

    The problem started after updating both Photoshop 2019 and Illustrator 2019.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  19. Gradient Annotator tool is not visible for some objects but it is for others

    Gradient Annotator tool is not visible for some objects but it is for others

    0 votes

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  20. Color Picker not working correctly

    I'm running Illustrator v23.0.i on a Windows 10

    When I use the Colour Picker to pick up a colour it changes the fill indicator but when I double click the fill box to show the colour makeup it shows Hex 000000

    0 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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