Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8148 results found
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Unstable CC 2019 in Mojave
Illustrator CC 2019 on OSX Mojave is completely unstable.
Ive been working on a few files today, Illustrator crashes within 3mins of working on a file and there is no recovery file, so basically I lose what I am working on. Im now saving every 30 sec anticipating a crash. At first I htought it was a font conflict, so I outlined all of hte fonts. Nope, still crashes. Next I will uninstall Illust CC19 and re-install.14 votesMojave is a supported operating system since Illustrator version 23.×.
We request your help. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Can't reset bounding box on certain shapes
"Reset bounding box" is greyed out on objects that has been created with these tools: Line tool, Rectangle tool, Ellipse tool, Polygon tool, Rounded rectangle tool
It seems to work with all other objects.
I'm using 23.0.6.
2 votes -
Text with small caps is not exported correctly to SVG
When setting the small caps variant to a piece of text, this information gets lost on SVG export.
How to reproduce (Winx64, 23.0.3):
- Create a new document
- Add some text, e.g. "Some Text"
- Activate the small caps property for the text
- Export the document to SVG via File -> Export -> Export As...In the resulting SVG document, the text does not appear as small caps but instead is capitalized, e.g. "SOME TEXT".
Expected behaviour: the text should appear with small caps with the help of the font-variant: small-caps; CSS attribute.
2 votes -
insanely-bloated file size with placed images
Placing a 4.2 mb JPEG in Illustrator document (with little or no text or vector art) results in a file size of over 40 mb. Adobe dismisses this as "expected behavior" and closes the case with no effort to fix an obvious problem.
An Illustrator document with 47 mb of placed JPEGs and nominal text and vector art yields a 513+ mb document! An 18-page (1-side print) PDF produced from this document was 523 mb. WAY too big to send via e-mail or FTP, the client had to come to my office with a thumb drive and download it from…3 votes -
v23.1.1: Text with the "Outline Object" effect and Preview Bounds enabled has shifted to the right when opening an existing file
We have existing AI files with text, which has the following characteristics:
- Text has the Outline Object effect enabled;
- Illustrator preferences "Preview Bounds" is checked;
- Paragraph is "centred"When we open these AI files we find that the text has been shifted to the right a little bit.
This has occurred on both the Windows 10 and Mac OS Mojave operating systems. To fix the issue we downgraded to Illustrator 23.0.6
1 vote -
Illustrator randomly deform random nodes and elongates them!
illustrator ver 23.1.1
os ver macos 10.13.6
16gb 2.8ghz hd5750gpu board.While working with illustrator (2018-2019 both are doing the same thing. While moving or duplicating curved objects around the page, or while saving the document, it's randomly picks a one of curve nodes and elongates them to random length. Done experimenting with other mac stations and same file, we cannot reproduce this behaviour. Uninstalled - reinstalled illustrator and updated os system didnt help either.
1 vote -
CC Libraries panel doesn't respond when clicked
My CC Libraries opens, shows me everything but when I click on let's say a color to swap it does nothing. None of the libraries work. It's like the I'm clicking in a ghost swatch or something. I even reinstalled illustrator to see if it would help. Nothing. Bug or fixable?
1 vote -
Tracking plus center/right justify broken
macOS 12.13, Illustrator 2019 v23.1.1
The v23.1 update broke center/right justify on point type when tracking is applied. When tracking is applied, and type is center or right justified, the alignment uses the tracking after the last character to determine the center or right alignment point, then the type is not visually aligned correctly.
To reproduce in v23.1.1:
Create a point type object, type XX for the text.
Center justify the type. The type will correctly be centered exactly between the 2 X's.
Add a lot of tracking to the type, the anchor point (center) will be just to the…
1 vote -
Linked images opening in Photoshop by accident
Especially big files (exhibition walls etc.) operate so slowly that it often happens by accident that linked images open in Photoshop - although no double-click on the photo ever happened. I'd like to be able to turn off the image opening by double-click. If I want to edit images, I do this via the links panel.
1 vote -
Illustrator CC thumbnail on preview mode not working properly with rectangle artboard
Illustrator CC2019, thumbnail shows artboard just properly on square shape not the rectangle one
Got a white line on the right side of the thumbnail (preview mode)
I'm working on Windows 10 RAM 8.00 GB
64 bit Operating System, x64-based processor
Intel(R) Core(TM) i5-2400 CPU1 vote -
Export to a local folder url beyond iCloud fails to pick up the full url
When I go File > Export > Export for Screens in Illustrator 23.1.1 (and for quite a few versions now) the local URL in 'Export to:' does not seem to want to register beyond the point at which the iCloud cloud icon appears in my folders. So a folder needs to be fully local on my macbook - otherwise I have to manually look up and type in the subfolders that I want to export to.
1 vote -
se pega
Hola desde que lo instales funciona muy lento se paga y no se cierra cuando uno presiona la X solo cuando con el botón derecho me señala cerrar programa esto no debería ser así si estoy pagando por un buen servicio. gracias solicito solucionar
1 vote -
Illustrator 2019 slow and laggy on windows
Running Core I7 9700K with 16GB of ram, still selecting, zoom ,etc unbearably slow since upgrade to to AI 2019
9 votes -
Adding more than one color point in a freeform gradient fill makes other points vanish
I have had this problem with the freeform gradient tool since it was introduced and it has not been fixed. Adding more than one color point results in other color points disappearing.
4 votes -
Brush 0.5 pt the stroke isn't even ! (Illustrator CC 2019)
I don't get it, the stroke gets modified to uneven thickness... My parameters are round brush 5 pt, fidelity at middle and edit selected path at 12 px.
I have searched past posts about this problem but haven't found any.
Thank you!
2 votes -
Illustrator window is bordered with red
In some cases, Illustrator shows a red line around the window.
I run Illustrator 23.0.4 on MacOs Mojave 10.14.5
I don't want disable GPU performance to hide it, I will lose performance doing so.
I think it's a glitch, because if I press "F" two times, the red line it's gone.
Thanks2 votes -
Color panel switches from secondary display to the primary display
I run 2 monitors in Windows 7, most typically with my artboard window on the left (display 'A'), and a layout of panels on the right (display 'B').
Not sure whether it started with this immediately after installing 2019, but today, any click on a Fill/Stroke proxy, either the one in the Color panel, or the one at the bottom of the Tools panel, the Color panel instantly jumps from display B to (the same position on) display A.
So here's the normal state:
https://forums.adobe.com/thread/2549930See the Color panel at the bottom of the second-from-left column of panels on display…
12 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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clipping mask bugs...
I'm currently using a latest CC version Ai and i encounter a problem/bug. When i create a clipping mask on a multiple objects for a final file. For example: An A4 artboard, i just did a last step clipping mask into A4 size and save it. Then i close the file. when i reopen the same file, my multiple objects all becoming a flatten object?? (Can't be select separately). This issue really give me a heart attack.
It happened on my vector artwork and image combined vector file twice so far. Which i not dare to use clipping mask recently.…
1 vote -
AI 23.0 crashes when drag-copying simple objects when yo have HotDoor's CADtools installed
Since I installed version 23.0 it frequently and repeatably crashes when drag-copying even the simplest objects. In the latest example it was a line segment -- two connected vertices. After recovering, I rebuilt the objects and tried again -- same result. This is such a basic operation that I do it without thinking -- having it cause an instant crash is very debilitating to my workflow.
MacOS 10.12.6
iMac Retina 5K 27in Late 2015
4GHz Core i7
32GB RAM11 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
This bug has been fixed with AI version 23.0.2 & fix has been verified from Brendon (Hotdoor).
Please update AI to latest version 23.0.4 (MAC) & 23.0.3 (WIN).
Please do let us know if it is still reproducible at email id:
sharewithaaiATTHERATEadobeDOTcomFor the crash during image crop you need to start a new thread as it is different from the crash described in this thread.
Thanks & Regards,
Raghuveer Singh
Illustrator Team -
yellowish tint background within jpg file
I updated the illustrator 23.1 and yellowish tint is still there among my jpg file. how can I get rid of it?
1 vote
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