Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7703 results found
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On windows, illustrator freeze when launching the app.
When launching the app or opening a file the application freeze all my computer, I can’t move the mouse or use keyboard.
I’m running Windows 10 and did nothing peculiar, it was working just fine few days ago.2 votes -
Color Gray printing as brown when saving from Illustrator CC v23.0.2 to CS4
MacOS Mojave v10.14.4 & Illustrator CC v23.0.2
When saving a file from Illustrator CC v23.0.2 to CS4 the gray colors print as brown but if I save the file as the current Illustrator CC v23.0.2 it prints as gray as it should. It is a CMYK document with only K values. Discovered this from printing an older document created 08/2019 then printing the new document. The old document was also saved from the version at that date to CS4 but the new document saving to CS4 printed as brown not gray.1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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(v23.0) Al crear la capa 2 y cerrar el programa sale el mensaje "Adobe Illustrator CC 2019 dejó de funcionar"
teniendo una imagen o figura hecha y al crear capa 2 solo cerrando sale este mensaje
1 vote -
Performance issues in pixel preview on 5K retina screen
When working in pixel preview mode on the retina screen of my iMac, the scrolling and zooming in Illustrator are very laggy. Please do the needful ASAP or we plan to move to "Affinity" because illustrator is unusable for me and its impact our workflow.
16 votesHi All,
Thanks for reporting this issue and sorry for getting back so late. We are able to reproduce this issue at our end and it is currently under review.
Thanks
Anish Kumar
Illustrator Team -
Smart guides don't work properly
It has been too long for this not to be working right yet. Smart guides aren't smart enough. When smart guides snap to something it has to be exact, not .05 pixels off. Close enough is not good enough. Also, when I drag over an object it needs to snap to that object, not some random shape clear across the pasteboard. If I have to zoom in 2600% to manually align something (which I often do) smart guides and snapping have failed. Is there some ridiculous setting I have to change to get this to work the way it's supposed…
81 votesIt’s dangerous to call things Smart... When they behave dumb, the name sound like an insult. Sadly, this is the case.
Please provide more specific cases, with video proofs, ask you colleagues to share and vote, to move this further. This is the way to force changes to things that are broken — be vocal and persistent. Thank you all and let’s hope we get heard.
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Illustrator underperforming on Mojave
Since updating to Mojave, Illustrator is sluggish at best. Moving a page activates the spinning wheel every time before moving the page. Almost unusable for work.
I am using the latest version of CS suite, Illustrator and Mojave.
Illustrator system info attached.2 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Text file saved from Document Info palette is not supporting file names in Japanese
Environment: Windows 10 2018 (originally in Japanese but using English language pack)
So I'm using CC 2019 in English and when Illustrator saves the Document Info, all files that have names in Japanese will not show up properly in the text.
I suggest support for Unicode or other more capable standard.1 vote -
Moving objects - error message "can't move the object"
I'm working with vectors and type. Since the update to CC2018, at random moments and in multiple files, I'll select a vector object and select some text, then try to move them, and I'll receive the error message "Can't move the objects. The requested transformation would make some objects too large". The problem is going to force me to revert back to the 2017 version of Illustrator - please make sure this is fixed ASAP. See attached screen grab.
44 votesWe have tried to fix the issue in the current release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in the update.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.PS: We are only referring to the issue that got introduced in CC 2018. As I can see there were few workflows that were existing even in older releases. Please log a separate request for it so that we all can track it better
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Alignment Tool is Off
I'm using the alignment tool to center a logo onto it's artboard. Both the logo and the artboard are 500px by 500px, but when I use the align tool the logo is off by a couple px. It's barely noticeable until I export to png, then I can see that the circle is cut off slightly.
Any help?
3 votes -
Links Delay
iMac, Mojave 10.14, Illustrator 23.0.3
When I select any link whether it be on the artboard or on the links panel, it has a slight delay. Not sure when exactly this changed but it wasnt always like this, i was able to relink one right after another with zero delay and now im not able to do that. I have 2 Examples.
When I select a link file from the artboard, it takes about 2-3 seconds before its shown selected on the links panel. This is a problem because if i try to Relink within those 2-3 seconds, it wont…
1 vote -
Artboard color and palletes not showing correctly onscreen
Each time my CC updates my swatches and artboard color is off. Adobe techs went in remotely and fixed it once. My CMYK Red looks like Magenta on screen. Reg Black looks Navy blue. PLEASE FIX THIS!!
1 vote -
Freeform gradient becomes uneditable
Once applied, a freeform gradient is no longer editable. Ex. If I apply to a circle, and click off to work on something else, then come back to the circle, I can't edit it again. The circles don't appear, and I am hitting "Edit Gradient". Maybe Windows bug? When I watch tutorials on this, only need to select object and open freeform gradient tool to be able to edit gradients again.
5 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Recent Files Browser Window: the wrong file opens when choosing a recent file
This has happened multiple times. It isn't a one off incident.
Adobe Illustrator CC 22.1 (64-bit) / Windows 10
Step 1: Open Illustrator from desktop icon.
Step 2: Click on a recent file from displayed recent file options.Expected result: Selected file opens.
Actual result: A file other than the one I clicked opens.
There doesn't appear to be a pattern to which file opens, other than it is one from the selection of recently opened/saved files shown. See attachment.
12 votesI am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
script cannot be uploaded
Download the script of random swatch fill from http://vectorboom.com/load/freebies/freescripts/randomswatchesfill/22-1-0-167
Opened my illustrator CC2019>File>Scripts>Other Scripts, chose the downloaded file and pressed open, nothing happened.
Tried drag the script file directly into the folder of the software, this time script showing when I opened the script panel, but still no effect applied when I clicked it.
2 votes -
When copying/pasting an item(s) the color saturates
BUG! When copying and pasting shapes/images/etc in illustrator the colors over saturate (see my example ) In the example its very clearly over saturating the red and yellow color as well as the images. PLEASE FIX!!!
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Stop automatically changing RGB files to grayscale when working with colors
Illustrator takes an RGB file and converts it to grayscale when changing the color of paths. For example- in an RGB file I change a path to red. Illustrator turns the path gray and converts the file to grayscale. I then have to convert the file back to RGB in order for the path to show as red.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Expanding strokes leads to a different result when exporting artwork
Illustrators’ exported image (JPG/PNG tested) is different with when you expand strokes and unit them then export.
1 vote -
"Twist" effect doesn't work on horizontal or vertical lines
I'm trying to to "twist" a single line () using the Effects panel, but the line only shows twisting when the effect is applied and then rotated diagonally.
1 vote -
font menu not scroll down from some fonts with down arrow tool in imac (Version mojave 10.14.4)
example attched
1 vote -
Type tool
Idk about anyone else. But since I updated Illustrator, my Type Tool has been slowing down my computer to the point where it almost crashes whenever I am using the tool. Clicking ANYTHING or highlighting type causes the "spinning ball" to pop up instantly, and sometimes not even highlighting the selection I want!
Thoughts?
3 votes
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