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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7465 results found

  1. Print Area doesn't adjust according to Print Driver

    Once you print and click on setup, then proceed to set your printer up for custom sizes the print area in the print dialog box doesn't change. In order to get it to match the artboard and what you have inputted into the printers driver, you have to click on setup again and print. This adjusts the print area but this extra step is a bug.

    4 votes

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    2 comments  ·  Print  ·  Admin →
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  2. Ellipse Tool has disappeared completely in latest update

    Ellipse Tool has disappeared completely in latest update

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  3. In stroke menu, butt cap is selected and does not work. Stroke is displayed with rounded cap instead.

    1 vote

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    0 comments  ·  Brushes  ·  Admin →
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  4. CC library window blanks out after trying to edit files.

    Adobe Illustrator CC 23.0.2, WIndows 10 Enterprise version 17032.

    Tried right clicking onto a file in a CC library file to 'edit', CC library window closes immediately. Tried to open again from the Windows tab, CC library window is void of any files and folders. It appears blank.
    This only happens if I tried to 'edit'. If I place any files directly from CC library it's fine.

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  5. Hue

    Setting a hue to 90 degrees while in sRGB will convert the hue to 88 degrees after you click OK. This same behavior does not occur in Photoshop.

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  6. Illustrator CC constantly crashes in Touch Workspace

    I switched to a Surface Pro 2017 (i5, 8GB RAM) a few days ago and Adobe Creative cloud is driving me crazy.

    The issue I'm having is that Illustrator CC 2018 (V23.0) keeps crashing every few minutes when I'm working in the Touch Workspace - which badly needs a layers panel by the way. To use CC like this is the sole reason I got this Surface Pro!

    Things that didn't work:
    - Restarting
    - Updating all my drivers
    - Downgrading to Illustrator CC V22.0
    - Re-installing Adobe CC completely
    - Re-installing Windows completely from a Microsoft Surface Recovery USB

    …

    3 votes

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    0 comments  ·  Performance  ·  Admin →
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  7. Illustrator makes mouse curser go slow (not a lagging issue)

    Lets start by saying that Illustrator isn't lagging, It's just the mouse curser that goes slow when on the canvas.

    I use an extra monitor connected to my Macbook macOS Sierra pro 10.12.4 (16E195)

    I have noticed this a few times when using illustrator. It does not happen to any other program, Photoshop, sketch, Chrome etc.

    This might be worth investigating as it is slightly irritating

    Illustrator version 22.0.0

    Cheers

    21 votes

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    32 comments  ·  Performance  ·  Admin →
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  8. Attributes Panel shows Overprint for mixed selection

    The Attributes panel shows that a selection of multiple objects is set to Overprint when the selection contains objects that are not set to Overprint. Only if a non-overprinting object is selected prior to the group selection, will the Attributes will correctly show the "-" (Dash) to indicate a mixed selection. See Screenshots attached.

    15 votes

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    0 comments  ·  User Interface  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  9. Mac - Double click top bar to expand window no longer works.

    Double clicking the top bar used to expand the AI window to fit screen. No longer works on Mac AI 2019

    3 votes

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    1 comment  ·  User Interface  ·  Admin →
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  10. Extreme long open of 2017 illustrator seem to stop on perspective plug-in

    Slow Slow Slow... plug-in that are not used should be able to disable to make illustrator start up faster. Extremely long startup.

    3 votes

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    1 comment  ·  Launch  ·  Admin →
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  11. Templates

    I just upgraded to Illustrator 23.0 and I can't save any templates I get an error message (see attachments) Also my folder with my own templates is missing really annoying Adobe!!!

    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  12. LogTransport2 locks app after failed requests to hbrcv.adobe.com

    I have a corporate web filter that always tries to authenticate port 80 or 443 traffic. Illustrator is reaching out to hbrcv.adobe.com and because there is no traditional web interface to handle this request, if the library can't communicate without issue the entire user interface locks and becomes unusable. Any ideas how to fix this issue? Thanks!

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  13. Panels are Grouped, e.g., Properties can't be detached from Layers

    I want to set up a new workspace to have separate windows. Illustrator is forcing them to be attached, and it takes up a lot of screen space, blocking my view of my artwork.

    I am using Windows 10 v1803

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    it is unclear from the post what the issue is. You can drag out property panel using click drag on the header.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  14. Illustrator Lag

    Illustrator super slow and laggy even in outline view on Mac. Started after last two updates. Have restarted both Illustrator and mac. Takes forever to save and move objects, have to click multiple times for it to actually select the object.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  15. Impossible d'ouvrir le fichier

    Fréquemment, à l'ouverture d'un fichier j'ai le message "Impossible d'ouvrir le fichier".
    Il faut alors quitter puis relancer Illustrator. L'ouverture du fichier devient alors possible.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  16. Differences in safed SVG

    There are several differences in the produced SVG depending on the way a user takes for export or safe.
    A little example:
    I need for technical reasons the properties Width and Height for the artboard size. When i export from AI to SVG using 'export' this property is added if the checkbox for export the artboard size. Now, open the produced SVG again and simply pick safe, and the properties are gone.
    There are many more differences.

    Would you please change the SVG generator to make more common results?

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  17. pressure spike bug

    i am using a huion h640p tablet and the moment i touch the tablet with the stylus and graze the surface of the table in effort to make a thin line it will create a large blob then go on to make the thin line (please note that every stroke was drawn from left to right)

    2 votes

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    8 comments  ·  Tools  ·  Admin →
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  18. Draw Inside = Appearance BUG

    If you have a shape with two fills and you draw inside of said shape, one of the fills will disappear and be invisible. It will still show up in the appearance menu though.

    3 votes

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    0 comments  ·  Clipping, Intertwine  ·  Admin →
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  19. Constantly Crashes while opening file in newest AI v23.0.2

    Repeated Crashes while trying to open AI file
    Unistalled and Installed again
    Issue persists

    Operating System Windows 10 Home 64-bit Operating System, x64-based processor
    Processor Interl(R) Core(TM) i7-6500U CPU @ 2.50GHz 2.60 GHz
    Installed RAM 8.00 GB

    Illustrator version 23.0.2 (64-bit)
    SYSTEM INFO attached

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  20. Transform the Height of a Font Object issues

    masOS High Sierra - Illustrator 23.0.2
    When I try to Transform the Height of font object, it move the object instead of changing the Height of the object. If you Create Outlines, it's ok.

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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