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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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6485 results found

  1. Glyph selection panel shows low resolution / blurry in Illustrator 23.0 on scaled UI

    Once you scale the UI or when the application auto scales Glyph panel based on resolution. the elements in the panel look blurry

    3 votes

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    We have added this issue to our backlog. Meanwhile Please use the UI scaling preferences to scale down UI to low value and resolve the issue.

  2. Save for Web

    Hi,

    This problem has persisted for a long time. On the image I have attached you can see that there is a vertical white line to left of the red square. When exporting the white line is still there – the only way to avoid it is to have the graphics stretched beyond the artboard before exporting.

    Why has this never been fixed??

    1 vote

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  3. update

    Come on now! I am in AI and open a file to work on when a popup appears telling me that a new version of AI is available. However, when the update 'button' is selected nothing happens! There used to be a check for updates under Help yet that does not exist anymore. When it did exist it worked. So what is gong on now? More frustration with AI!

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  4. Illustrator v23.0.1 will not open files from the desktop action. Must open via Open Menu.

    I'm having a minor problem opening AI files from the desktop with this new version. It won't show the document, and only shows the launch screen, and there I see the icon for my document, but even when clicking on that it won't load. I have to quit AI, relaunch and from there open my document via Illustrator's Open menu.

    1 vote

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  5. PDF export no longer represents brushes used correctly

    I have used some vector brushes in illustrato (see highlights). When file saved as a pdf the brushes no longer correctly represent what's in the file, they seem to lose a lot of their transparency. I sell the mentioned brushes on exchange (HighlightsandShadows Brushes) as well so I would like this fixed. Both viewing the pdf file and opening in ai show the wrong results.
    This problem has occurred since upgrading both mac os and illustrator to latest

    However if i open the ai file in shop it looks as it should.

    1 vote

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  6. Right click on layers + Layer group shortcut don't work

    Both me and my colleagues have that Illustrator is NON-RESPONSIVE every few days when it comes to shortcut keys and other UI related controls, like right clicking layers. Try and group a few layers when you can't use shortcuts or right click 'm.

    Today I've spent the better part of the day trying to fix this, since it makes work near impossible.

    I've restarted app, restarted PC, restarted app without prefs, updated app, restarted app and PC again, deleted prefs file (rename to OLD) and what not.

    I expected it wouldn't last the entire day.
    Well ... I expected this…

    1 vote

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  7. Image won't move.

    I am trying to move an image, but when I do it it opens up the multiselection tool.

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  8. 1 vote

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    0 comments  ·  Tools  ·  Admin →
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  9. change the art board crash

    When turning off the eye icon in the layers panel
    and try to change art board size its crash

    1 vote

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  10. New update is distorting character text

    I'm running Mac Mojave 10.14.1, and downloaded the latest CC 2019 update. I have used a paid for monogram font in illustrator for over 5 years with no issues until this recent download. Now there are distortions in several areas... Is there a fix for this??

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  11. Transparency Mask - PDF Processing BUG - Color Profiles

    Transparency Mask - PDF Processing BUG - Color Profiles

    Screen Shot 2018-11-09 at 10.10.25 AM.png
    Assigned Color Conversion

    Screen Shot 2018-11-09 at 10.08.19 AM.png

    Save As PDF
    Output Options
    - Color
    -- Color Conversion: No Conversion
    -- Profile Inclusion Policy: Include All Profiles

    1 vote

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  12. Illustator CC 2019 is low res!

    Illustator CC 2019 is low res! All icons big.
    Not InDesign though

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  13. Can No Longer Open PDF's directly to ILLUSTRATOR

    I just updated to Illustrator 2019 and I can no longer open a PDF into it from Bridge. Even if they were created in Illustrator. Some will open, but I have to close any other projects within Illustrator for them to open at all.

    1 vote

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    1 comment  ·  Launch  ·  Admin →
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  14. Tool Menus Errors: Tool menus click through into the tool options below them.

    Tool Menu Interface Errors:
    I have my Character Tools on Top, then my Swatches below, then my Transparency tools.
    I click to change transparency setting and the color swatches are below, thus what ever I click in the menu clicks through into the swatches and thus my color changes. Same issue when I change fonts.
    I click the multiply option in my transparency tools and that menu pops up over the swatches, thus whatever I click, clicks through the little menu and into the swatches color. See attached or you won't understand.
    Am using the latest Illustrator on Win10. See…

    3 votes

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  15. Unable to save to Illustrator 8 legacy format

    Illustrator 23.0.1 (64-bit)
    Windows 7 Pro SP1 x64

    File saved as Illustrator 8 cannot be reopened by Illustrator CC 2019 or earlier versions.

    Create simple file (can be blank, but this doesn't show the full problem.
    Save as Illustrator 8 format.
    Attempt to ope.
    Error message (see screenshot) is displayed.
    Click OK.
    File then opens, but has no content.

    1 vote

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  16. Randomly deletes recent changes.

    Latest version is extremely buggy. Randomly jumps back two steps in the undo queue, erasing entirely all work. Redo does not work.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  17. attributes note window loses keyboard focus

    os x high sierra
    illustrator 2017-2019

    when entering a note in the attribute panel, the window loses focus and instead of typing the note illustrator execute keyboard commands.

    example:
    I select an object.
    Type in a note in the note window
    it works

    select a different object.
    place cursor in the note window. the cursor blinks as it's ready for typing
    start typing but nothing happens in the window, instead keyboard presses execute whatever shortcuts are pressed

    workaround.
    select object
    hide attribute tab
    reopen attribute tab
    notes work again.

    but then select a new object and notes stops working.

    1 vote

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  18. View Using GPU not available

    My animated Zoom has been working and then i got a crash with the "Not enough memory" error coming up and ever since my Animated Zoom hasn't been working. Now when i've done the latest update (23.0.1) i can't select View Using GPU and the animated zoom is not working still.

    iMac 27" 3.2GHz Inel i5
    OS: High Sierra 10.13.6
    Memory: 8GB 1600 MHz DDR3
    Graphics: NVIDIA GeForce GT 755M 1024MB

    1 vote

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  19. Uniting shapes has unexpected result

    Came across a weird file/result that co-workers were able to replicate.

    1) Mojave 10.14.1 and Illustrator 23.0.1
    2) Selecting two shapes/pathfinder window/unite
    3) Letter p remaining knocked out
    4) Letter p featuring a slash across the top
    5) I've attached the file before uniting with pathfinder

    I was able to workaround by simply not uniting but thought ya'll might be interested. Thanks!

    1 vote

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  20. 1 vote

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