8174 results found

1. Export Selections Format Settings Missing Illustrator 29.8.1

   Asset Export / Format Settings is missing image options.
   Mac OS Sonoma 14.4.1

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   13 votes

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   Under Review  ·  7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Illustrator crashes using copy command

   Everytime I use the copy shortcut or from the edit drop down, Illustrator crashes. I'm on Windows 11. It just started today.

   15 votes

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   16 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   We have confirmation from multiple users that copy paste crash issue is resolved after updating to latest MS Windows Defender security intelligence update - 1.435.148.

   Request everyone in this thread to update to the latest MS Windows Defender security intelligence update - 1.435.148 and share if this resolved this issue.

3. Rectangle edge not snapping to bleed guideline with Shift key

   When dragging the edge of a rectangle while pressing the Shift key the line will not snap to the edge of the bleed guideline, it will only work if I release the Shift key, issue started to happen about a month ago.

   2 votes

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   Need More Info  ·  8 comments  ·  Snapping  ·  Delete…  ·  Admin →
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4. New fonts don't load upon installation

   Somehow, the new Adobe Illustrator updates prevent manually installed fonts from loading. These are fonts that aren't available in Adobe Fonts. So I have to install them manually. Because of this, I have to restart Illustrator so I can use the font. There's no problem when activating fonts on Adobe Fonts. Is there a workaround for this?

   9 votes

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   12 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Reported to work as expected in Ai 2026 build 30.0

5. Swatches disappear in Swatches panel when switching between documents

   I've got two documents open. An RGB one, and a CMYK one. When I CMD+TAB between the two, all the current swatches disappear. I have to click on a different 'view swatches' button to make them appear. This happens EVERY TIME. I just updated to the latest version of Illustrator thinking it would fix it, but it doesn't.

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   10 votes

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   19 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi Everyone,

   We have fixed this bug in our latest release – v 29.8.1 which is available worldwide now.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

6. PDF/X-4で書き出す際にダウンサンプルされる

   macOS14.7.2/Imac27inch i5/32GB mem/1TB ssd
   Illustrator ver29.5

   再現手順
   1.800ppiのモノクロ2開帳の画像をドキュメントに原寸で配置する。
   2.ファイル→コピーを保存を実行、PDF形式を選択し次のダイアログでプリセット「PDF/X-4:2008（日本）」を選択して保存する。
   3.PDFを開いて配置した画像を調べると300ppiにダウンサンプルされている。

   期待する結果
   800ppiのままダウンサンプルされずに保存される。

   実際の結果
   配置したビットマップ画像は300ppiにダウンサンプルされる。

   このプリセットでは実行解像度が1800ppiを超えた際に1200ppiにダウンサンプルされるように設定されている。配置状態で800ppiの画像はダウンサンプルの条件に当てはまらない為ダウンサンプルされてはいけない。
   また、300ppiという数値はモノクロビットマップ画像を取り扱うには致命的に低い解像度と言える。

   回避方法
   ビルトインのPDF/X-4プリセットは利用せず、同等のプリセットを自身で作成して利用する。その他、プリプレス関連メーカーが配布するPDF/X-4プリセットを利用しても良い。

   EN
   Step to reproduce
   1. Place an 800ppi monochrome bitmap image in the document in its original size.
   2. Select File→Save a copy, choose PDF format, and in the next dialog, select the preset "PDF/X-4:2008 (日本)" and save the file.
   3. Open the PDF file in Acrobat and check the placed image to find that it has been downsampled to 300ppi.

   Expected result
   The image is saved without being downsampled to 800ppi.

   Actual result
   The placed bitmap image is downsampled to 300ppi.

   The preset is set to downsample to 1200ppi when the resolution exceeds 1800ppi. Images with a resolution of 800ppi in the placed state should not be downsampled because they do not meet the conditions for downsampling.
   In addition, 300ppi is a fatally low resolution for handling monochrome bitmap images.

   Workaround
   Do not use the built-in PDF/X-4 preset, but create an equivalent preset yourself. You can also use PDF/X-4 presets distributed by prepress-related manufacturers.

   macOS14.7.2/Imac27inch i5/32GB mem/1TB ssd
   Illustrator ver29.5

   再現手順
   1.800ppiのモノクロ2開帳の画像をドキュメントに原寸で配置する。
   2.ファイル→コピーを保存を実行、PDF形式を選択し次のダイアログでプリセット「PDF/X-4:2008（日本）」を選択して保存する。
   3.PDFを開いて配置した画像を調べると300ppiにダウンサンプルされている。

   期待する結果
   800ppiのままダウンサンプルされずに保存される。

   実際の結果
   配置したビットマップ画像は300ppiにダウンサンプルされる。

   このプリセットでは実行解像度が1800ppiを超えた際に1200ppiにダウンサンプルされるように設定されている。配置状態で800ppiの画像はダウンサンプルの条件に当てはまらない為ダウンサンプルされてはいけない。
   また、300ppiという数値はモノクロビットマップ画像を取り扱うには致命的に低い解像度と言える。

   回避方法
   ビルトインのPDF/X-4プリセットは利用せず、同等のプリセットを自身で作成して利用する。その他、プリプレス関連メーカーが配布するPDF/X-4プリセットを利用しても良い。

   EN
   Step to reproduce
   1. Place an 800ppi monochrome bitmap image in the document in its original size.
   2. Select File→Save a copy, choose PDF format, and in the next dialog, select the preset "PDF/X-4:2008 (日本)" and save the file.
   3. Open the PDF file in Acrobat and check the placed image to find that it has been downsampled to 300ppi.

   Expected result
   The image is saved without being downsampled to 800ppi.

   Actual result
   The placed bitmap image is downsampled to 300ppi.

   … more

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   33 votes

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team was able to reproduce the problem and intends to fix it

7. Breaks in gradients/gradients not rendering/pixels missing

   I'm having issues with exporting artwork from Illustrator, which features a stroke (100pt, round cap) with a gradient (2x colours in gradient, applied along the stroke).

   My operating system:
   MacOS Tahoe 26.2

   The version of Adobe Illustrator (desktop):
   • V30.1and a version 2x updates before
   • A member of the Adobe support group tested my supplied file against other versions of Illustrator and found it is reproducible in at least Illustrator 2023.

   The steps you were taking when you experienced the issues:
   1. Selected File > Export > Export as
   2. Selected ‘PNG’ from format dropdown
   3. Selected ‘Use Artboards’, ‘All’
   4. Clicked ‘Export’
   5. From PNG options export window selected:
   - Resolution: High (300ppi)
   - Anti-aliasing: Type Optimised (hinted)
   - Interlaced: Left unchecked
   - Background colour: Transparent
   6. Clicked ‘Ok’

   Your expected result and the actual result:
   My expected result: A solid gradient along my path in my preferred exported format.
   Actual result: A path with weird white breaks, almost like some pixels are missing or are not rendering correctly.

   Other info for reference:
   I've tried:
   • Exporting a png directly from illustrator, it appears
   • Expanding the stroke and exporting, it appears
   • I've started a new doc and pasted it in there and exported, still appears
   • I've increased the resolution of gradients in my doc setup setting, still appears when exporting.
   • I’ve exported the png with CPU preview switched on, still appears
   • I’ve exported the png with CPU preview switched on and ticked Optimise Art in the PNG settings, still appears.
   • Added extra points to the path, still appears. Note from community member that suggested this and tried themselves on my supplied file: “I didn't see any of the strange glitches along the stroke in GPU Preview regardless of zoom level. But they did show up when switching to CPU Preview. I found that I could make a lot of the tiny white glitches disappear by adding more anchor points to the path. The white glitches also tend to change position or appear/disappear depending on the zoom level. Adding points isn't a 100% good approach though. Even when adding a lot of points to the path a couple white speckles might still appear depending on the zoom level.”

   When it does NOT appear:
   • Placing the AI file into indesign, exporting it as a png
   • Exporting as a jpg from Illustrator
   • When you expand the stroke with a solid colour, then manually set the gradient with the free form gradient setting and adding in your points to create the gradual fade from one colour to another. > my current solution to the problem

   I've checked the artwork and there's no extra points, weird shapes sitting on top of the path. I've given the artwork file to another colleague and posted it in the adobe support group and no one can figure out what the issue is.

   Link to Adobe Support group post: https://community.adobe.com/t5/illustrator-discussions/breaks-in-gradients-gradients-not-rendering/m-p/15664487#M461183

   Attached Gradientglitchstroke.pdf > artwork file.
   And screenshot showing the glitches

   I'm having issues with exporting artwork from Illustrator, which features a stroke (100pt, round cap) with a gradient (2x colours in gradient, applied along the stroke).

   My operating system:
   MacOS Tahoe 26.2

   The version of Adobe Illustrator (desktop):
   • V30.1and a version 2x updates before
   • A member of the Adobe support group tested my supplied file against other versions of Illustrator and found it is reproducible in at least Illustrator 2023.

   The steps you were taking when you experienced the issues:
   1. Selected File > Export > Export as
   2. Selected ‘PNG’ from format dropdown
   3. Selected ‘Use Artboards’,… more

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   4 votes

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   5 comments  ·  Gradients  ·  Delete…  ·  Admin →
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8. Scroll wheel is very slow and unresponsive in Adobe Illustrator 30.0

   Since updating to 30.0 today, the UI seems very slow, particularly when using the scroll wheel to navigate the canvas.

   8 votes

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   Need More Info  ·  7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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9. Live Paint + Eyedropper recolors entire Live Paint group (macOS)

   Product/Version: Adobe Illustrator 2026 — v30.1
   OS: macOS 26.2 (Build 25C56)

   Issue:
   When a Live Paint group is selected, using Live Paint Bucket (K) and Option/-click to temporarily switch to the Eyedropper samples a color but also recolors all faces inside the Live Paint group to that sampled color. This prevents using the Eyedropper to “pick a color to paint with” without changing existing fills.

   Expected result as in previous versions: Option-click while using Live Paint should only sample/set the active paint color, without changing existing faces in the Live Paint group.

   Actual result: All faces in the selected Live Paint group change to the sampled color.

   Steps to Reproduce:
   - Create artwork with multiple enclosed faces and group them
   - Select the group with Selection Tool (V)
   - Switch to Live Paint Bucket (K) and click a face to create a Live Paint group.
   - Hold Option/Alt (temporary Eyedropper) and click a color on another object.

   Observe: the entire Live Paint group’s faces recolor to the sampled color.

   Frequency: 100% (whenever the Live Paint group is selected)

   Workaround: Deselect all (Cmd+Shift+A) before sampling, then continue painting, or option+shift with eyedropper.

   Product/Version: Adobe Illustrator 2026 — v30.1
   OS: macOS 26.2 (Build 25C56)

   Issue:
   When a Live Paint group is selected, using Live Paint Bucket (K) and Option/-click to temporarily switch to the Eyedropper samples a color but also recolors all faces inside the Live Paint group to that sampled color. This prevents using the Eyedropper to “pick a color to paint with” without changing existing fills.

   Expected result as in previous versions: Option-click while using Live Paint should only sample/set the active paint color, without changing existing faces in the Live Paint group.

   Actual result: All faces in the selected Live… more

   4 votes

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   5 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Started (Available in Beta)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   This issue is resolved in Beta build 30.3.0.73

10. Font styles applied to portions of text 'slide' / shift positions when area type overflows

    Illustrator 29.7.1 on Mac Ventura 13.5.2 (22G91)

    I dont' know whether it's related to this current issue, but now I have parts of my text that change appearance when I'm trying to change the Font weight of another part, or when I try to type more text.

    The workaround I have found it copy-pasting the text into a new Textbox. But still, this needs to be fixed.

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    14 votes

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    9 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We have fixed this issue in latest Illustrator release - v29.8.1

    Please update to this version and let us know any observations.

11. Illustrator 2026 adds a previously selected object to a newly selected one when moving the new one

    macOS Sequoia 15.6
    Illustrator 30.0

    Just selecting and moving basic objects is not functioning correctly. Was this tested at all? I've restarted the app, I've restarted my machine. It's just buggy AF. I've had to revert to previous version just to get a simple chart done.

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    3 votes

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    Need More Info  ·  10 comments  ·  Selection  ·  Delete…  ·  Admin →
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12. Placing Illustrator file in InDesign

    Placing files with bleeds create in Illustrator 30.1 and 29.8.4 moves the artwork down-left without respecting the bleeds.
    Illustrator 29.5 works correctly.

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    2 votes

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    Need More Info  ·  6 comments  ·  Other...  ·  Delete…  ·  Admin →
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13. Images embedded disappear after reopening the file 2025

    This problem has been occurring for a few weeks: when I reopen a file containing embedded images, they disappear, turn white, or turn the original image color.

    In 15 years of using ILLUSTRATOR, this has never happened, and it's truly annoying. Some files contain more than 50 images, and if a small one disappears, it's unmanageable.

    The strange thing is that it doesn't happen with all files; it's random.

    I'm working with Illustrator 30.0, but the same thing happened with 29.8.3.

    Looking through various forums, you may already be aware of this problem.

    Please fix it, as we pay a very expensive subscription.

    I work with:

    iMac 27 2020 and iMac 24 M1 2021

    MacOS Ventura 13.7.8

    https://community.adobe.com/t5/illustrator-discussions/images-disappearing-or-turning-black/m-p/15218299

    This problem has been occurring for a few weeks: when I reopen a file containing embedded images, they disappear, turn white, or turn the original image color.

    In 15 years of using ILLUSTRATOR, this has never happened, and it's truly annoying. Some files contain more than 50 images, and if a small one disappears, it's unmanageable.

    The strange thing is that it doesn't happen with all files; it's random.

    I'm working with Illustrator 30.0, but the same thing happened with 29.8.3.

    Looking through various forums, you may already be aware of this problem.

    Please fix it, as we pay a… more

    2 votes

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    Need More Info  ·  10 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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14. Text gets duplicated in the second threaded area

    Good morning,
    Often, when I have two linked text boxes, the text placed in the first box is repeated in the second box. This doesn't happen right at the beginning, when I link the text boxes. I notice this later, when I review the work done. Can you tell me why this happens?

    3 votes

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    Need More Info  ·  6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. "Open" window loads blank and duplicates

    Operating System:
    macOS 15 Tahoe – MacBook Pro M1 Pro, 32 GB RAM (Apple Silicon)

    Illustrator Version:
    Adobe Illustrator 30.0 (desktop)

    ⸻

    Issue Description

    When I try to open files using File > Open… or the shortcut Cmd + O, the “Open” dialog window does not appear immediately. Sometimes it takes several seconds, and other times it takes minutes before it shows up.

    Because of the delay, if I press Cmd+O again or click File > Open repeatedly, Illustrator eventually opens multiple overlapping blank windows. These windows appear with a dark/empty content area and no file information loaded.
    They also become unresponsive for a while.

    Screenshot attached below (multiple “open” dialog windows stacked and blank)

    Steps to Reproduce
    1. Open Adobe Illustrator 30.0.
    2. Go to File > Open…, or press Cmd + O.
    3. Wait for the dialog to appear (it delays significantly).
    4. Press Cmd + O again thinking it didn’t register.
    5. Illustrator eventually opens several overlapping empty windows.

    ⸻

    Expected Result

    The Open… dialog should appear instantly, in the usual macOS native window, showing recent files, local files, and cloud documents.

    ⸻

    Actual Result
    • The Open window takes several seconds or minutes to appear.
    • Multiple windows appear if the command was pressed more than once.
    • Windows open blank with no content loaded.
    • The app becomes unresponsive during this delay.

    Operating System:
    macOS 15 Tahoe – MacBook Pro M1 Pro, 32 GB RAM (Apple Silicon)

    Illustrator Version:
    Adobe Illustrator 30.0 (desktop)

    ⸻

    Issue Description

    When I try to open files using File > Open… or the shortcut Cmd + O, the “Open” dialog window does not appear immediately. Sometimes it takes several seconds, and other times it takes minutes before it shows up.

    Because of the delay, if I press Cmd+O again or click File > Open repeatedly, Illustrator eventually opens multiple overlapping blank windows. These windows appear with a dark/empty content area and no file information loaded.
    They also… more

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    2 votes

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    8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team has identified an issue for a small subset of users who are on the Windows operating system and also have their network traffic routed through a proxy.

    A temporary solution to this issue is the following:

    1. Open up PowerShell
    2. Copy and paste the following commands:

    cd "C:\Program Files\Adobe\Adobe Illustrator 2026"$env:WEBVIEW2_ADDITIONAL_BROWSER_ARGUMENTS = "--use-system-proxy-resolver"& '.\Illustrator.exe'

16. Illustrator 29.8.2 saved .ai-file containing outdated pdf-version

    We have a user that several times has encountered a serious bug with saving documents. Currently on version 29.8.2 (the latest available for us in the CC desktop app as of today). Windows 11.

    Attached is an AI file showing the bug. Try opening it in e.g. Photoshop and Illustrator. You get very different versions.

    It is a "PDF compatible file" saved from Illustrator, so it contains a PDF version for other apps to use, but this embedded PDF version shows an older version of the illustrator file (so opening it in Illustrator looks fine, but when using it in e.g. InDesign, you get an old version)!

    Steps (as far as I can gather):

    1. An Illustrator file has been opened in Illustrator 29.8.2.
    2. The illustrator file has been saved (File > Save) - likely a couple of times - then closed.

    Result: AI file with outdated version in the embedded PDF. All other apps show the wrong version.

    To fix it, all we have to do is re-save the file, and then it works. So it's not consistent, and hard to reproduce.

    At least during this last occurence, the user was working from home via VPN, so the network connection was a bit slower than usual if that matters. The Illustrator preferences for saving should be the default settings (attached screenshot). I believe the setting for "slow networks" does so that Illustrator saves the file locally before transferring it, so network speed shouldn't affect the result?

    Since it has happened at least a few times, we now have to manually check every time we save a file if it is actually properly saved (by checking it in InDesign/FrameMaker/etc. to verify the latest changes are included). Not good.

    We have a user that several times has encountered a serious bug with saving documents. Currently on version 29.8.2 (the latest available for us in the CC desktop app as of today). Windows 11.

    Attached is an AI file showing the bug. Try opening it in e.g. Photoshop and Illustrator. You get very different versions.

    It is a "PDF compatible file" saved from Illustrator, so it contains a PDF version for other apps to use, but this embedded PDF version shows an older version of the illustrator file (so opening it in Illustrator looks fine, but when using it in… more

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    3 votes

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    9 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. All Text Disappeared!

    I saved my file as .aic but the next time I opened it all the text layers disappeared! Everytime I open the file it automatically creates a recovered version also, but still no text. I also cannot download the version from cloud that shows the last version I made with all the text still visible.

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    8 votes

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    Need More Info  ·  10 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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18. Paragraph and Character Styles that have been deleted reappear when document is saved.

    After a paragraph or character style is deleted and you save the document the styles reappear.

    Mac OS Sequoia
    Illustrator 2026 30.0 and 30.1

    3 votes

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Expected to be fixed in Beta 30.2 — please check if it works there as expected.

19. Pattern Scale Not Working

    My pattern scale has stopped working recently for user created patterns (it works ok on the default patterns). Previously I could create a pattern but dragging into the swatch menu, and then when I dragged the corners, the scale of the pattern would adjust along with the size of my shape. Now it does not.

    I have checked that "Transform Both (object and pattern)" is selected from the Transform Panel dropdown, along with Settings > General > Transform Pattern Tiles is also checked on.

    This has been going on since late July 2025 - I've tried every troubleshooting method I can think of along with suggestions I've seen posted. This morning I reset my illustrator preferences (didn't work) and just unstalled and reinstalled Illustrator via Creative Cloud (fulling removing preferences during uninstall). It is still not working after the reinstall.

    Please help! This is a large part of my workflow that's affected. The ONLY way I can get a pattern to scale now is through cmd+click on object > Transform > Scale - which is cumbersome. Is there anything else I can try to reinstate the normal pattern scaling?

    Operating System: Mac OS Sequoia 15.6, Adobe Illustrator 29.7.1

    My pattern scale has stopped working recently for user created patterns (it works ok on the default patterns). Previously I could create a pattern but dragging into the swatch menu, and then when I dragged the corners, the scale of the pattern would adjust along with the size of my shape. Now it does not.

    I have checked that "Transform Both (object and pattern)" is selected from the Transform Panel dropdown, along with Settings > General > Transform Pattern Tiles is also checked on.

    This has been going on since late July 2025 - I've tried every troubleshooting method I… more

    11 votes

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    8 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Seems to work fine in the latest general 2025 release, build 30.0.

    Please comment back if it still misbehaves.

20. Significant issues when outlining a file for production / Color of text becomes mixed [?] while Appearance shows None for fill color

    When outing a full packaging layout for print production, text blocks turn solid (not text), editable compound shapes (shapes with text in them) turn solid, sometimes the whole layout disappears - I cannot find a common issue for these things and seems somewhat random. This never happened before the V29 update and is causing significant rework and extra steps in the file production process.

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    3 votes

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    Need More Info  ·  3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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