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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7462 results found

  1. Illustrator desktop version 27.8 Error message [UKCO] after update on 8-3-2023

    I get the following error message upon starting up Illustrator desktop.
    "The operation cannot complete because of an unknown error. [UKCO]"
    The app opens and I can create a new doc but the message keeps popping up.
    For now I'm reverting back to a previous version.

    27 votes

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    20 comments  ·  Launch  ·  Admin →
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  2. ビットマップ系の効果を適用したオブジェクトをコピーする際に低解像度で処理される

    macOS13.6.3/iMac27inch/intel/AMD Radeon5300 4GB
    Illustrator ver.26.5〜

    再現手順
    1.環境設定で「リアルタイムの描画と編集」をオンにする。
    2.任意のオブジェクトを作成し、「効果→スタイライズ→ぼかし」を適用する。
    3.グループ選択ツールで選択しドラッグを開始。ドラッグ中はリアルタイム描画の低解像度表示となる。
    4.ドラッグ中にoptionキーをプレス。そのまま任意の位置までいどうする。
    5.ドラッグを終了すると当該オブジェクトがコピーされる。通常の移動ではドラッグ終了時に適切な解像度でのレンダリングが行われるが、途中からoptionキーをプレスした場合適切なレンダリング結果とならずリアルタイム描画の状態のままとなる。

    期待する結果
    通常の移動時と同様適切な解像度での結果表示となる。

    実際の結果
    移動中の低解像度の表示のままの結果が得られる。

    回避方法。
    「リアルタイムの描画と編集」を外してリアルタイムの描画をさせないか、ドラッグ開始前にoptionキーを押しておく。

    この挙動は最終的に行われる実際の解像度でのレンダリングが行われない事による不具合かと考えられます。この影響は
    スタイライズに含まれる「ぼかし」「ドロップシャドウ」「光彩」や3Dとマテリアル等のビットマップレンダリングが伴う処理で出ます。今回はoptionショートカット利用のコピーという条件ですが、他にも発生条件が存在するようにも思います。
    何にしろ、低品質でデータが保持されると印刷事故に直結します。早急にご対応頂きたいものです。

    9 votes

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  3. Align / Distribute ignores Constrain Angle

    The Align and Distribute options do not take into account the Constrain Angle setting when the Constrain Angle is not equal to zero. In simpler terms, the Constrain Angle for Align and Distribute is always set to zero.

    8 votes

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  4. 8 votes

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    1 comment  ·  Tools  ·  Admin →
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  5. CMYK colours are shown wrong

    macOs Big Sur 11.3.1
    adobe illustrator 25.3.1 (desktop)

    I've been working on a CMYK document and the colours don't look like the colours from CMYK palette. How can I fix this?

    1 vote

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  6. Any document created using Film & Video document profile gets a second 14400×14400 artboard

    When creating a new document in the HDV/HDTV 1080 or other Film and Video-related workspaces, the artboard is initially created with the correct size. However, as soon as you add any object to this workspace outside of the borders of the artboard, a new artboard is automatically generated, and it is massive. This forces the user to manually remove the second artboard, which is unnecessary.

    1 vote

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    The second artboard is not a bug, but a specifically designed behavior for later import to AfterEffects. It gives AE enough room to avoid clipping of the layer content to the main artboard size (basically a dummy for a pasteboard).


    Here is a quote from The Adobe Illustrator WOW! Book (found here: https://graphicdesign.stackexchange.com/questions/146842/huge-unwanted-artboard-created-by-default-in-adobe-illustrator-cc-2020):

    Тo create a composition to import into After Effects, use the Video & Film Document Profile (Film & Video in CC). This creates two artboards — one large artboard that serves as a "scratch" area for objects used later in AE, and one sized for your chosen video format.

  7. レイヤー名に改行コードが入っている場合、MacとWindowsでレイヤーパネルの表記が異なる。

    macOS Ventura 13.6.3、Windows10/11
    Illustrator ver.28.2(以前のバージョンも同様の挙動)

    1.テキストエディタ等から改行を含むテキストをコピーする。
    2.Illustratorに移り、新規ドキュメントを開きレイヤーパネルを選択する。
    3.レイヤー 1を選択しレイヤー名をダブルクリックするかダイアログを表示してレイヤー名にテキストエディター等でコピーした改行を含むテキストをペーストする。
    4.Macでは改行がZWNBSのように扱われ表示されます。Windowsでは改行として扱われ改行以後が折り返され上部だけがかすかに見えます。

    期待する結果
    プラットフォームが違ってもレイヤー名の表示がおなじになる。

    実際の結果
    MacとWindowsでレイヤー名の表示が異なる。

    これはレイヤー名に改行コードが入ってしまうという特殊なケースでの挙動の違いです。しかし、レイヤー名をテキストエディタ等からコピーしてきてペーストするというシナリオは考えられることです。プラットフォームの違いで表示が異なるのは問題です。
    理想を言えば、レイヤー名に改行が混ざっていた場合は改行コード自体をドロップしてしまうのが良いように思います。Windowsの折り返して読めない部分が生じるのはダメです。

    8 votes

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  8. Illustrator 27.9 Adobe PDF Preset will match what it was last modified to.

    This seems new to 27.9 and removes confidence in save presets.

    Steps to replicate:
    1) Save file as Adobe PDF format
    2) Select [Smallest File Size] from presets.
    3) Check Preserve Illustrator Editing Capabilities (note it now says: [Smallest File Size] (Modified))
    4) Click Save PDF
    5) Save file as Adobe PDF format
    6) Select [Smallest File Size] from presets.

    Notice the Preserve Illustrator Editing Capabilities is now selected. Also notice the preset name hasn’t changed to say it's (Modified).

    2022 Mac Studio M1 Max, Illustrator 27.9

    8 votes

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  9. クラウドドキュメントとして保存する際にエラーが出る

    macOS 13.6.3
    Illustrator ver.28.3

    1.ILlustratorにて新規ドキュメントを作成
    2.御存ダイアログを表示しクラウドドキュメントを選択。
    3.新規フォルダをクリックし表示されるダイアログに日本語(ascii以外の文字を含む)で名前を付けて保存をクリック。
    4.3で作成したフォルダ内に更にフォルダを作成するため、新規フォルダをクリックし表示されるダイアログに日本語(ascii以外の文字を含む)で名前を付けて保存をクリック。
    5.4で作成したフォルダ内で保存をクリック
    6.エラーダイアログが表示され保存できない。

    期待した結果
    階層が深いディレクトリ構造でも正常にクラウドファイルが保存される。

    実際の結果
    フォルダ構造が多重構造である状態でフォルダ名にマルチバイト文字が利用されていた場合、クラウドドキュメントを保存できない。

    フォルダ階層が2層以上で、かつフォルダ名称がマルチバイト文字を含む場合、クラウドドキュメントの保存が失敗します。
    これはver.27.8以降で起きる問題です。ver.26以前のIllustratorでは正常に保存可能です。
    手元のテストではハイアスキーやルーン文字では保存できるがキリル文字はダメなど全てのマルチバイトがだめだというわけではありませんでした。

    以下のコミュニティスレッドをご参照ください。
    https://community.adobe.com/t5/illustratorフォーラム-discussions/ver-27-7以降で-クラウドの一定階層以下のディレクトリ内に新規保存できなくなりました/td-p/14510599?profile.language=ja

    7 votes

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  10. Reshape Tool’s markers don’t conform the Anchor Points, Handle, and Bounding Box Display Size' parameter

    Reshape Tool is a rather hidden tool within Illustrator’s toolbox.
    It never received any updates (as many other tools) in last decades, and got even worse thanks to one specific improvement.

    Illustrator today allows to increase size of anchor points, handle, and other control markers (referred below as just 'markers') with a dedicated parameter in the Preferences > Selection & Anchor Display section). It helps to transform and edit paths on higher DPI displays — a good feature.

    ...but Reshape Tool marks its control points with squares slightly larger than a normal point... a normal point of a smallest marker’s…

    13 votes

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    0 comments  ·  Tools  ·  Admin →
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  11. "Replace all" Linked images

    Since new version 27.8, when I reopen an AI file with missing images, I no longer have the "Apply to all" checkbox, the new version allows "skip all" but no longer "replace all"

    21 votes

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  12. Massive Lag Issue

    Every time I open Illustrator, it takes an enormously long time to load. It continues to lag when I'm in the file, working on it - every action requires a wait time, from moving an object to typing a word. This makes using illustrator a massive chore.

    This happens to all files, even ones that are very simple - at most maybe 10 individual elements (images and text.) I have the creative suite, so all things are up to date. This issue does not happen with Photoshop or InDesign, which run perfectly, so it's clearly not a memory issue or…

    6 votes

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    2 comments  ·  Performance  ·  Admin →
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  13. The menu does not respond well right after Illustrator launches

    en_US

    Immediately after starting Illustrator, the menu does not respond to clicks and only works once every two times. Also, the phenomenon occurs that opening a new document does not show up the first time. Focusing on another application and refocusing on Illustrator fixes the problem.

    While investigating the cause, it seems to be triggered by the presence of an invalid plugin or its warning screen. Without it, it worked fine.

    Steps to reproduce

    1. Put the invalid plugin into Illustrator's plugin folder
    2. Start Illustrator
    3. Click the File menu

    Expected result

    The File menu will open.

    Actual result

    Nothing happens. A…

    7 votes

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  14. Round Corners effect works wrong with curved paths

    The native Round Corners effect (not the corner widget!) can work well only with all-straight segments.
    It doesn’t round anything for points connecting straight and curved segments, straightens up curved segments, and hardly fit rounded corners within original paths.

    This is embarrassing. Fix it!

    10 votes

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  15. Random delay when running script via command line

    When you run a script via the command line, sometimes there is a pause between launch and execution. The duration of this pause is always different.

    It would be nice if there was no pause at all.

    17 votes

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    1 comment  ·  Performance  ·  Admin →
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  16. Placing an SVG file with View->Snap to Pixel enabled distorts the image

    If I place an SVG file with View->Snap to Pixel enabled, some of the coordinates are displaced. See uploaded example, produced using version 28.3 (64-bit) on Windows 11. Unfortunately, the uservoice website won't let me upload a sample file.

    2 votes

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  17. Inside / outside strokes get silently expanded when you create a pattern with them

    Try these steps:
    1. Create a shape (like ellipse or rectangle)
    2. Make sure you have Inside or Outside option chosen for Align Stroke in the Stroke panel
    3. Object > Pattern > Make (or drag the ellipse to the Swatches panel)
    4. Check the contents of the pattern.
    The stroke gets expanded!

    However, if you copy an object with an Inside / Outside stroke and paste it into the pattern — it doesn’t get expanded and stays live... until you commit editing — only then Ai warns you non-cnetered strokes will get expanded.

    Perhaps Ai should drop a message…

    8 votes

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    1 comment  ·  Strokes  ·  Admin →
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  18. Drag and Drop from Photoshop Not Working

    Illustrator Version 28.3, Photoshop Version 25.5.1

    Attempting to drag and drop a layer from photoshop into illustrator and the object is not appearing in illustrator. I can usually do this with no issues. I've tried rasterizing and making the image a smart object but nothing seems to fix the bug. This has just been an issue within the past 2 days.

    2 votes

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    6 comments  ·  Actions  ·  Admin →
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  19. Preview in png export options panel doesn't work

    There is a bug in options panel for png files, the preview window only show white or transparent regarding the option selected.

    MacBook M1 Pro
    Ilustrator 28.3

    4 votes

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  20. Distribute Spacing options not available in keyboard shortcut list

    When the Distribute Spacing options were added to the Align panel, they were not added to the Keyboard Shortcuts panel. They remain unavailable in v28.0.x. This is an oversight, obviously, that should not be hard to remedy but will make life much easier for those of us who rely on kbscs and/or auxiliary devices like Stream Deck, Logitech G-keys, or Xencelabs' Quick Keys, etc.

    13 votes

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