8267 results found

1. Opening and placing .psd artwork not working consistently as described in documentation.

   importing images from .psd files intermittently not working as described. When opening or placing a .psd file, no option to convert layers is offered. The entire image opens right up as a single object with an opaque white background.

   I have been using these packages since 1994 and this just started happening in th past few weeks. Using Windows 10, AI 23.0.6 (64-bit). PS 20.0.6 release

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2. Activate text field for numeric Rotation

   When the numeric rotation dialog is opened - it would be convenient when the text field is active for direct input of the Angle (I think this was the case in earlier versions).

   In Ai19, the dialog is 'dead' - nothing happens when we start typing - whe have to type 5x Tab to get in the field.

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   12 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Anish Kumar responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Thanks
   Anish Kumar
   Illustrator Team

3. Coordinates of an object are not aligning to it's artboard and are staying global

   When I try to align objects within an artboard the objects coordinates stay Global and don't change, which makes it impossible to do branding and logo design work. It only started / became a problem when I started using the latest version of the software - Illustrator 2020 (Mac). Urgently need this fixed so I can get clients work done and send away.

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4. Complicated Swatches not adding to palette

   Working in Mojave 10.14.6 on a iMac 2017, 3.5Hz

   I needed to alter a swatch I had made using vector artwork I have drawn, the swatch was created in Illustrator 2017, and though complex, had no issues being added to the swatch palette, or used. I had edited it a few times to get the elements into the right place and adding it back to the Swatch palette.
   I tried editing in Illustrator 2020, which we have been running across our Macs fo the last few days, and it will not add back in. I can drag it out, but even though it looks to be adding back in when I drag it back, it doesn't appear. I tried a simple swatch, no issue. I restarted and it still won't add in. I had to go back to Illustrator 2017 to make the change and add the swatch back in.

   Working in Mojave 10.14.6 on a iMac 2017, 3.5Hz

   I needed to alter a swatch I had made using vector artwork I have drawn, the swatch was created in Illustrator 2017, and though complex, had no issues being added to the swatch palette, or used. I had edited it a few times to get the elements into the right place and adding it back to the Swatch palette.
   I tried editing in Illustrator 2020, which we have been running across our Macs fo the last few days, and it will not add back in. I can drag it out, but… more

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   0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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5. Illustrator doesn't support 'vector-effect' in SVG import

   Illustrator doesn't support 'vector-effect' in SVG import.
   'vector-effect' has 3 values : non-scaling-stroke | none | inherit

   https://jsfiddle.net/api/mdn/
   Please open it any browser and you will see the perfect result (scaling) which is not supporting on any version of Illustrator.

   6 votes

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. export resolution png incorrect

   In Adobe Illustrator version 2020 the export png is broken. When selecting export in 300 PPI the result is a 1250 PPI image.

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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7. Gradient expand in to separate colors when i'm trying to export files in EPS 10 in illustrator 23.1.1 version

   macOS Mojave,
   Processor: 2.3 GHz Intel Core i7
   Memory: 16 GM 1600 MHz
   Graphics: Intel HD Graphics 4000 1536 MB

   when i'm trying to export files in EPS 10 in illustrator 23.1.1 version all the objects filled with gradients are automatically expand in to separate colours and just because this EPS file size are increases.

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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8. home screen keeps loading

   When starting Illustrator after the splash screen the Home screen keeps loading. It never loads, even after hours. Your man from the support center couldnt fix it either. You may disable the home screen in the prefs but thats a workaround I dont prefer. I found deleting your temp in users/username/appdata/local/temp works but thats plain ******** if you ask me. Solution? Please?

   9 votes

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   7 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. adobe illustrator 2015 onword version jerk and lagging issue

   im work LG 5K DISPLAY WITH MAC PRO 2013 I HAVE INSTALLED ADOBE ILLUSTRATOR 2019 ABOUT 3 MONTH IM FACING SOME ISSUES ON OVERPRINT PREVIEW MODE AND NORMAL MODE (NORMAL MODE IS OK NO ANY JERK AND LAGGING ISSUE BUT ON OVERPRINT PREVIEW LAGGING JERK ANY MOVEMENT ON SCREEN AND ARTBOARD ANY SOLUTION ABOUT MY PROBLEM PLEASE SHARE IM VERY TRIED AND I REQUEST TO ADOBE PLEASE REMOVE GPU OPTION 2015 ONWARD VERSION ADOBE ILLUSTRATOR 2014 IS EXCELLENT PERFORMANCE AND WORK OVERALL.

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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10. Pasting a text makes it loose its formatting

    mac OS 10.14.3 running AI 23.0.2

    The issue seems to be random and can't replicate every time.

    If I copy a group formed by a path and text sometimes, when pasting, the path is expanded (?) and the text loses its format.

    When pasting "in Front" or "in Back" sometimes works but ussually pastes in the left upper corner of the artboard.

    When pasting a text in any possible way (in Front, in Back, in Place ... ) all format is missing.

    The result is a little task consuming double or more time as the expected, delaying my performance and productivity. Plus the frustration that comes with it.

    mac OS 10.14.3 running AI 23.0.2

    The issue seems to be random and can't replicate every time.

    If I copy a group formed by a path and text sometimes, when pasting, the path is expanded (?) and the text loses its format.

    When pasting "in Front" or "in Back" sometimes works but ussually pastes in the left upper corner of the artboard.

    When pasting a text in any possible way (in Front, in Back, in Place ... ) all format is missing.

    The result is a little task consuming double or more time as the expected, delaying my performance and… more

    7 votes

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    4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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11. Unable to set maximum number of files to be opened

    Upon opening program, error displays "Unable to set maximum number of files to be opened." I did research suggesting to open terminal and typing "$ ulimit" but I get "unlimited" as the output. The forum then suggested to report this bug here.

    System: Mac Pro Late 2013
    OS: Mac OS Mojave (10.14.4)
    Product: Adobe Illustrator CS6, part of the Design Web Premium Suite

    1 vote

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    I believe this is not an issue for the latest versions of Illustrator CC.

12. Blends with 3D objects do not retain rotation values when expanded

    When creating blends with 3D objects, Illustrator does a decent job of calculating the rotation within 3D space. However, when the blend is expanded, rotation values are not retained. Trying to edit the effect resets the values to that of the base objects used to create the blend.

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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13. The align tool isn't working in V. 24.0. It also keeps crashing (screen goes black).
    1 vote

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14. Inconsistency between GPU and CPU modes for composite fonts

    mac OS 10.15.1 (19B88)

    iMac (Retina 5K, 27-inch, Late 2015)
    4 GHz Quad-Core Intel Core i7
    AMD Radeon R9 M395 2 GB

    I have an issue regarding inconsistent appearance between GPU and CPU modes when using composite fonts. Attached are the screen shot images of the identical material when captured in (1) GPU-mode, (2) CPU-mode, and (3) GPU-mode after outlined.

    As the files show, the last 2 characters show up at different position. The outlined characters show up in the position identical with (2). So I guess (1) has some issue (not displaying the pre-outlined characters at the correct position).

    It is very stressful and affecting my professional work, so I would like to get the issue fixed ASAP.

    The composite font I used in this example are with 2 Japanese fonts. The "Kana" letters are little bit scaled at center.

    mac OS 10.15.1 (19B88)

    iMac (Retina 5K, 27-inch, Late 2015)
    4 GHz Quad-Core Intel Core i7
    AMD Radeon R9 M395 2 GB

    I have an issue regarding inconsistent appearance between GPU and CPU modes when using composite fonts. Attached are the screen shot images of the identical material when captured in (1) GPU-mode, (2) CPU-mode, and (3) GPU-mode after outlined.

    As the files show, the last 2 characters show up at different position. The outlined characters show up in the position identical with (2). So I guess (1) has some issue (not displaying the pre-outlined characters at the correct position).

    … more

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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15. Why did you add a stroke to the Layer Thumbnail of empty layers?

    In previous versions of Illustrator, if you deleted all the content of a layer or sublayer, you could immediately see that it was empty because its thumbnail in the Layers palette lost its stroke. Now all layer thumbnails have a border regardless. This was a very useful feature, and I can't imagine why it would deliberately be removed. Can you please add it back?

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    Need More Info  ·  1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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16. Big problem with 'Horizontal Align Center' bug fix

    Windows 7 64bit professional service pack 1,
    Illustrator CC 23.0.6.

    The recent fix for "The 'Horizontal Align Center' option does not align text with the center of object if text has tracking applied on it" in version 23.1 is causing all of our files, tens of thousands of documents, to display incorrectly when you open them, shifting text automatically. We need to be able to turn off this "fix" in settings or something please. We produce scale rules and navigational equipment etc. and almost every one of our files is incorrect if we upgrade to 23.1! We are stuck on version 23.0.6 until we can find a way around this. Please help.

    Windows 7 64bit professional service pack 1,
    Illustrator CC 23.0.6.

    The recent fix for "The 'Horizontal Align Center' option does not align text with the center of object if text has tracking applied on it" in version 23.1 is causing all of our files, tens of thousands of documents, to display incorrectly when you open them, shifting text automatically. We need to be able to turn off this "fix" in settings or something please. We produce scale rules and navigational equipment etc. and almost every one of our files is incorrect if we upgrade to 23.1! We are stuck on… more

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue is no longer reproducible in latest 

17. inutilisable

    Plante en permanence à l'ouverture.

    Préférences supprimées, ça recommence de la même manière :
    à l'ouverture de l'appli puis à l'ouverture/création d'un nouveau document, la roue puis tous les menus deviennent grisés. On peut changer d'outil mais pas les utiliser.
    Les panneaux de fonction sont actifs mais rien n'est possible.
    L'appli n'est pas signalée bloquée par le système.

    Je n'ai pas accès aux bibliothèques, je pense qu'elles sont en cause.

    Ce soft est de pire en pire.

    CC 2019 23.0.6

    1 vote

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    1 comment  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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18. There is not enough memory available to process the appearance of an object

    Mac os MOjave
    Processor 3.1 Ghz Intel Core i7
    Memory 8gb
    Graphics Intel Iris Graphics 6100 1526 MB

    Illustrator 23.0.4

    I'm getting an error message (There is not enough memory available to process the appearance of an object) when I open a file or create a new file in Illustrator. After I close the document, everything in illustrator gets greyed out and I have to force quit to close illustrator. I have to repeat this open and force quitting several times before I could get a document to work as normal. Could you please advise if there's a fix for this? Thank you.

    Mac os MOjave
    Processor 3.1 Ghz Intel Core i7
    Memory 8gb
    Graphics Intel Iris Graphics 6100 1526 MB

    Illustrator 23.0.4

    I'm getting an error message (There is not enough memory available to process the appearance of an object) when I open a file or create a new file in Illustrator. After I close the document, everything in illustrator gets greyed out and I have to force quit to close illustrator. I have to repeat this open and force quitting several times before I could get a document to work as normal. Could you please advise if there's a fix for… more

    5 votes

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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19. Illustrator crashes whenever export file to .png

    My adobe illustrator is crashing whenever I try to save my file in .png form. I'm using illustrator inside a server and Adobe representatives can't help me troubleshoot. This problem only started a month ago and before I could save files in png. Any suggestion for fix will be appreciated. Thank you!

    4 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Japanese fonts not syncing.

    Japanese fonts don't sync to Illustrator. But they do work fine in other applications like Photoshop.

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