7809 results found

1. Opacity Issues when Selecting Whole Layer

   In the Layers panel, when you click the Select All circle to the side of the layer, all of the objects on that layer become selected. If you then go to the Properties panel and adjust the opacity of those objects, they appear to become more transparent yet you cannot see through them. ALSO, once you go back to selecting individual objects, or even manually selecting multiple objects, the opacity changes are not indicated in the Properties panel. Rather, they say 100%, even if you've adjusted the opacity by selecting all in the layers panel. I've attached a video for reference.

   Spencer

   In the Layers panel, when you click the Select All circle to the side of the layer, all of the objects on that layer become selected. If you then go to the Properties panel and adjust the opacity of those objects, they appear to become more transparent yet you cannot see through them. ALSO, once you go back to selecting individual objects, or even manually selecting multiple objects, the opacity changes are not indicated in the Properties panel. Rather, they say 100%, even if you've adjusted the opacity by selecting all in the layers panel. I've attached a video for… more

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   2 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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2. Unable to collect multiple assets for export

   I am unable to collect multiple assets for export in Illustrator. I select several different layers and when I click collect for export as multiple assets they get compiled into a single asset. This is EXTREMELY inconvenient as I need to export 400 icons and I don't want to have to click into each one, exit isolation mode, collect as single asset 400 times.

   I am making a series of screenshots so you can see exactly what I'm doing

   http://prntscr.com/meffy2
   http://prntscr.com/mefga3
   http://prntscr.com/mefgjf
   http://prntscr.com/mefgp4

   I see the example in the help pages and this is exactly what I need, but exactly what DOESN'T happen

   http://prntscr.com/mefh0x

   I have also tried all the methods listed in the help article on batch exports and nothing works. I tried contacting customer support, and the agent remoted into my computer and was also unable to figure out the issue and asked me to post here.

   Thanks for your help.

   I am unable to collect multiple assets for export in Illustrator. I select several different layers and when I click collect for export as multiple assets they get compiled into a single asset. This is EXTREMELY inconvenient as I need to export 400 icons and I don't want to have to click into each one, exit isolation mode, collect as single asset 400 times.

   I am making a series of screenshots so you can see exactly what I'm doing

   http://prntscr.com/meffy2
   http://prntscr.com/mefga3
   http://prntscr.com/mefgjf
   http://prntscr.com/mefgp4

   I see the example in the help pages and this is exactly what I need, but exactly… more

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Fonts - scrolling through list

   What did you do to the font list??????

   I don't even know how to describe the issue. I just know it's wrong. And messed up. And needs to be fixed!

   Let me see if I can describe my complaint:

   1) In the CHARACTER pallet: if you highlight the font name and begin typing another font name, I used to be able to put the first few characters (or even just the first letter), then click on the down arrow and it would bring me to that place in my list of fonts.

   For example, I could type “HEL” and it would take me to the first font in my list that begins with HEL. I could either use that font or by selecting the drop-down menu next to the font name, I could see the fonts that were above or below that one in the list and scroll from there if needed.

   Or if I typed just an “H” It would take me to the beginning of the fonts with names beginning with H and I could scroll from there and see the little font preview as I went.

   No longer does that work. I have to scroll from the beginning of the font list every single time. It’s such a waste of time an extremely frustrating. Sometimes I cannot remember the name of a font but I know it begins with a P. Instead of using the little shortcut that I have used longer than I care to admit, I now have to scroll through every single font that is alphabetically above it to get there.

   ---

   2) Also, now when you select some text and then sect the drop-down font list - again it starts at the beginning of the font list instead of starting in the list where that particular font is found. It’s the same basic problem as above. It used to take you to the point in the font list where the selected font resides alphabetically. No more. Scroll city.

   Please. Please. Please. I am begging you to please fix this back to the way it was. Honestly, I don’t mind change. And most of the time I don’t have any complaints about upgrades because it makes the program better. This however is terrible and really slows down my process.

   Thank you for reading all the way through this! Fingers are crossed for a quick fix on this one!!!

   What did you do to the font list??????

   I don't even know how to describe the issue. I just know it's wrong. And messed up. And needs to be fixed!

   Let me see if I can describe my complaint:

   1) In the CHARACTER pallet: if you highlight the font name and begin typing another font name, I used to be able to put the first few characters (or even just the first letter), then click on the down arrow and it would bring me to that place in my list of fonts.

   For example, I could type “HEL” and it… more

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   28 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

4. Paragraph styles not properly justifying

   I'm using the latest updated version of CC on mac High Sierra 10.13.6

   When I just use the justify option in the paragraph window, the type will justify properly, but when I've tried to create a paragraph style, the type hangs outside of the text box, no matter what I do.

   Is there something I'm doing wrong, or is this a bug issue? And if so, any workarounds? I'm working on a file that needs a lot of type, and Illustrator is preferred over InDesign (which I've never had a problem with).

   Thanks.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   If you have a problem like this, please Package the file along with the font used and send it over to sharewithai@adobe.com so the team can investigate it

5. recent mojave update 10.14.3 causing odd illustrator behavior?

   1) osx 10.14.3
   2) basic illustrator usage
   3) ""
   4) basic commands not being fulfilled, eventual crash

   recently illustrator has stopped functioning correctly for me. i realized that within the last week i upgraded from mojave 10.14.2 to 10.14.3 and that illustrator has been malfunctioning for me around the same time as i updated. i've tried trashing prefs, uninstalling illustrator and reinstalling and then trashing prefs again after still not working, uninstalling entire adobe creative cloud and reinstalling, it still won't work. some of the odd behavior is reminiscent of issues pertaining to gpu ive read on the forums so perhaps the system update has affected it somehow? odd behavior includes: layers panel seems to be completely broken, unable to target layers, layers dont update to show newly drawn objects. selection tool behaving irregularly, selection box remains visible on screen after dragging and releasing. illustrator stops working completely, ignores commands and sometimes crashes after being in a file for over 10 minutes. and more, i can't type them all and many are hard to describe, but i've taken some screen shots that document some of this odd behavior

   screen shot captions:
   1)broken menu in layer panel:
   2)weirdness when moving objects with direct select tool:
   3)selection tool remaining after dragging and releasing the mouse (accidentally didn't include the mouse pointer when taking screenshot)
   4)general chaos, layers panel not showing the two separate text objects, gradient onboarding box not dismissable or loaded correctly

   1) osx 10.14.3
   2) basic illustrator usage
   3) ""
   4) basic commands not being fulfilled, eventual crash

   recently illustrator has stopped functioning correctly for me. i realized that within the last week i upgraded from mojave 10.14.2 to 10.14.3 and that illustrator has been malfunctioning for me around the same time as i updated. i've tried trashing prefs, uninstalling illustrator and reinstalling and then trashing prefs again after still not working, uninstalling entire adobe creative cloud and reinstalling, it still won't work. some of the odd behavior is reminiscent of issues pertaining to gpu ive read on the forums so… more

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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6. Stylus pen

   Illustrator Cc2019 crashes when using Lenovo Yoga Surface pen in a Touch mode.
   The surface pen is drawing in both Pen and Pencil tools but Illustrator crushes after a minute or two without an option of reporting.
   It takes 7/8 file openings to finish a tracing illustration.

   4 votes

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7. Error: Can't print the illustration - Just updated to 23.0.1 - Trying to print to HP DesignJet 1055CM Plotter

   Error: Can't print the illustration - Just updated to 23.0.1 - Trying to print to HP DesignJet 1055CM Plotter - I can print to a HP Color LaserJet MFP M477fdw just fine. If I don't get the Error then the program crashes.
   Using Windows 10 on 64-bit PC.

   2 votes

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   2 comments  ·  Print  ·  Delete…  ·  Admin →
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8. Lock/unlock width and height while scaling

   If I have a rectangle for example and I unlock the width and height so that I can change the values separately, If I change the width or height (size) the object transforms proportionally.

   Example:

   Object 500 H x 500 W px (locked):
   If I change H -50px I get 450 H x 450 W px.

   Problem

   Object 500 H x 500 W px (Unlocked):
   If I change H -50px I expected to get 450 H x 500 W px.
   But what I get is 450 H x 450 W px.

   4 votes

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. Opening file with multiple envelopes crashes Illustrator CC2019 23.0.1

   Opening the file I included will crash CC2019 every time.

   Illustrator CC2018 opens the file without a problem.

   Expanding the envelopes will stop the crashing in CC2019.

   If you delete one of the two layers in the included file, there's only one envelope left and CC2019 opens it without a problem.

   Operating System macOS Sierra 10.12.6

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   3 comments  ·  Meshes, Distortion  ·  Delete…  ·  Admin →
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10. Illustrator loses gradient fills from PDFs, generated in InDesign

    We have an issue with an InDesign PDF Press Quality opened in Illustrator...

    Our InDesign file is OK. The PDF PRESS exported from InDesign is OK.
    Both are showing a gradient type below the black type and print well on our XEROX proofer (see file PDF from InDesign).

    When we open this PDF PRESS in Illustrator, the gradient type below the black type disappear (see file PDF from InDesign opened in Illustrator).
    We tried with regular type and outlined type in InDesign. Same results.

    PDF Press is also attached.

    The workaround was to export the InDesign file as an EPS file.

    Can you fix it on the next update? Or the gradient was too complicated for Illustrator?

    Let us know. Thanks!

    Latest versions of Illustrator, InDesign and Acrobat.
    Latest MacOS Sierra. 8GB RAM.

    We have an issue with an InDesign PDF Press Quality opened in Illustrator...

    Our InDesign file is OK. The PDF PRESS exported from InDesign is OK.
    Both are showing a gradient type below the black type and print well on our XEROX proofer (see file PDF from InDesign).

    When we open this PDF PRESS in Illustrator, the gradient type below the black type disappear (see file PDF from InDesign opened in Illustrator).
    We tried with regular type and outlined type in InDesign. Same results.

    PDF Press is also attached.

    The workaround was to export the InDesign file as an EPS… more

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    25 comments  ·  Gradients  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi Everyone,

    The fix has been rolled out and is available in our latest release build – 29.3.0 which is available worldwide now.

    Illustrator will now keep gradient fills applied to objects in imported PDFs, generated by InDesign.

    What’s new in 29.3: https://helpx.adobe.com/illustrator/using/whats-new.html

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback.

11. Artboards name disappear after renaming

    After renaming an artboard in the panel, it will return to it's default name eg. , Artboard [x], instead of maintaining the new name.

    AI version: 22.0.1

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    53 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Memory Leak

    Even with nothing open, the memory used for Illustrator keeps climbing exponentially until I get a dialog box up from the operating system telling me that my system is out of memory and to force quit software. It will say Illustrator is using 300 GB of RAM (even though I only have 40GB)

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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13. Color slider don’t work with touchbar

    Colors behavior on touchbar mac powerbook pro doesn’t work.
    I change the color sliders, but don’t get any color.

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. X and Y in values in the transform don’t reflect the position of 2x identical boxes, -they are in obviously different position on alert boar

    X and Y in values in the transform don’t reflect the position of 2x identical boxes, -they are in obviously different position on the art board...the reading is incorrect. It’s up to me to manually manage the alignment. I tried using ALIGN, The align option is useless. I HAVE BEEN DOING THIS FOR AGES. I always trusted the the NUMBERS, BUT NOT LATELY. The X and Y readings in transform are NOT TO BE TRUSTED. Hence great stress. Please FIX the BUG. LOST MY FAITH ..., I wish I could go Back to OLD BUT STABE CS6...CS6, CS6*.
    All the bells and whistles don’t do me any good...
    I have subsequently, updated the version off CC, 5.29.19. and same problems exist. Sorry, my boss is looking at me like I am SLOWWWWW.

    X and Y in values in the transform don’t reflect the position of 2x identical boxes, -they are in obviously different position on the art board...the reading is incorrect. It’s up to me to manually manage the alignment. I tried using ALIGN, The align option is useless. I HAVE BEEN DOING THIS FOR AGES. I always trusted the the NUMBERS, BUT NOT LATELY. The X and Y readings in transform are NOT TO BE TRUSTED. Hence great stress. Please FIX the BUG. LOST MY FAITH ..., I wish I could go Back to OLD BUT STABE CS6...CS6, CS6*. … more

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    0 comments  ·  Properties Panel  ·  Edit…  ·  Delete…  ·  Admin →
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15. Unable to select text once it's been horizontally scaled. (condensed)

    Illustrator CC 23.0.2 (mojave Mac Pro)

    If I horizontally scale a text element on the artboard I'm then unable to select it with any of the arrow selection tools. Elements aren't locked or masked.

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. .ai Files Auto-opening in After Effects

    Ran an update yesterday and, since then, all native < .ai > files are auto-opening in After Effects. This occurs whether I launch from Bridge or Finder; double-clicking to open a native Illustrator file is now launching directly in to AE. I have checked each file to make sure that Illustrator is the default --- it is.

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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17. Could not read file because the plug in did not understand this file

    Hi,

    Illustrator was working fine, suddenly crashed and now says: 'Could not read the file because the plugin did not understand this file' everytime I try to launch.

    I had alot of vectors on the document and several artboards and copies of work, some complex shapes and masks ect. Some of the some of the shapes which were masks in groups were clipping images, some of these clipping mask groups had been copied across documents and had missing links, which may be part of the problem.

    Upon launching Illustrator a dialogue box appears and asks to 'replace' or 'ignore' the missing links, when either the actions of 'replace' or 'ignore' is taken the same error/bug keeps appearing: 'Could not read file because the plugin did not understand this file'.

    The file size is 73.3mb so I don't think I'll be able to upload it but if there is any way i can send it to you and so things can be investigated.

    Really need help with this.

    Hi,

    Illustrator was working fine, suddenly crashed and now says: 'Could not read the file because the plugin did not understand this file' everytime I try to launch.

    I had alot of vectors on the document and several artboards and copies of work, some complex shapes and masks ect. Some of the some of the shapes which were masks in groups were clipping images, some of these clipping mask groups had been copied across documents and had missing links, which may be part of the problem.

    Upon launching Illustrator a dialogue box appears and asks to 'replace' or 'ignore' the… more

    5 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. initializing Creative Cloud Libraries

    Something went wrong. Libraries frequently states "Something went wrong initializing Creative Cloud Libraries".

    I have to frequently restart creative cloud (CRTL+ALT+R).

    I will be working on a PDF(with cloud working), save exit PDF, open PDF only to find i cannot access my cloud files. Super annoying!

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Edit…  ·  Delete…  ·  Admin →
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19. Illustrator have weird display problem halfway during my work.

    I've recording down what had happen to my AI recently. I have no idea why this happen, and i don't know the keyword to search for an answer to solve this problem so I decided to post it here. This had happen a lot recently almost everyday and at least happen twice or thrice a day. This had already happen for at least one or two weeks. And the properties panel also is unviewable because everything is squishing together, unviewable and unuseable. (for the properties panel unviewable problem, I didn't get the chance to took a picture before Ai crashed.) Crash did not happen a lot, but this problem really happen everyday, and this problem will not always crashed, Part of AI is still useable, like shortcuts are all useable, cursor everything still functioning. Just every dialog box are all in black color, which is unviewable. I try to search online, I saw people written that if your Ai have problem, you can uninstall the newest one and install a older one since the older one is more stable. I tried, with many older versions already, but this method is not helping at all. I hope anyone can help me on this, because this really fustrated to me a lot.

    I've recording down what had happen to my AI recently. I have no idea why this happen, and i don't know the keyword to search for an answer to solve this problem so I decided to post it here. This had happen a lot recently almost everyday and at least happen twice or thrice a day. This had already happen for at least one or two weeks. And the properties panel also is unviewable because everything is squishing together, unviewable and unuseable. (for the properties panel unviewable problem, I didn't get the chance to took a picture before Ai crashed.)… more

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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20. Rasterization with clipping mask removes half of the stroke

    Create a dummy rectangle with a fill and a thick stroke. Select the rectangle. Go to Object/Rasterize. Tick "Create Clipping Mask". Click OK. Notice the outern half of the stroke is gone (clipped away). I would expect unchanged visual appearance....

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    1 comment  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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