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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7521 results found

  1. SVGs not aligning properly unless title layer is deleted.

    When I import an image in SVG format the alignment tools do not work properly to align the image with other elements on the artboard. I've found a work around for this, deleting the "title" layer of the SVG in the layers panel seems to allow it to work properly. There is no graphic information in the title layer as far as I'm aware so why does it affect how the alignment tools work? Also with the title layer still present clicking align moves it every time it's clicked rather than just once, how it usually behaves. I've attached a…

    3 votes

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    2 comments  ·  Tools  ·  Admin →
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  2. PNG export

    when I export any file as PNG / JPEG which included type the font become broken/blur

    I am not sure how can I overcome this issue i tried from different accounts and computer as well but is still the same

    1 vote

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  3. Frezzing issue

    Since the 23.0 version Illustrator keeps freezing regularly, up to 3 times in a day's usage. There is no actual pattern that i can point to, just that it keeps doing it at certain time intervals and with certain signs sometimes (like the menus not showing), which are also irregular and i have to use Task Manager to close it and open it again.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  4. 'Remove redundant points' in Pathfinder options keeps unticking itself

    AI doesn't respect 'Remove redundant points' being checked in Pathfinder options and always unticks it.
    This option must not resets itself.

    45 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  5. Extra large font in drop down lists - can't fix

    I can't modify the size of the font in Illustrator's drop-down lists. When I click on a top menu item (File/Edit/Object/Type, etc) the font displayed in the drop-down list is extra large, and I can't change it in Settings. Even when I select "Reset Essentials Classic", nothing happens. How can I fix this? Thanks!

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  6. Gradient stroke with spot colors separations error

    Using spot colors in a gradient stroke has problems on a close path. When viewing separations, white gaps appear between some spot colors.

    1 vote

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  7. Undoing Warp Tool Transforms

    1. Software Details:
      Windows 10 / Ver. 1809 / OS Build 17763.316 / Illustrator Ver. 23.0.2

    2. Steps Taken:
      a. Selecting Warp tool (or any other from the warp tools palette)
      b. Selecting an object
      c. Warping the object either once or repeatedly
      d. Undoing all warps to restore original shape.

    3. Expected Result
      The undo command would undo my actions

    4. Actual Result
      Although the outline that appears when hovering over the object had returned to the anticipated state after the necessary number of undos, the object itself remained unaltered - sometimes disappearing. Subsequent undos would only affect prior actions on other objects.…

    1 vote

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  8. Bug: Cannot scale a horizontal line via center box handle

    Hi,

    in Ai CC2019 I cannot scale a horizontal line via the center box handle. The only way to it, is to use the direct selection tool (A).

    see: https://feek.d.pr/drpiNK.gif

    == feek

    1 vote

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  9. Draw Inside Object problems

    I am working on an Apple Mac OS Sierra Version 10.12.6.

    In Illustrator I can't use the draw inside objects, Draw Normal and Draw Behind are enabled, not Draw Inside?
    Thanks, Pam

    1 vote

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    2 comments  ·  Tools  ·  Admin →
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  10. Delay when opening/placing/looking for files.

    illustrator and indesign and photoshop all had little or no delay when 'exiting' the software to find/open/place/import a file. Now there's significant seconds added whenever I do anything, even selecting fonts causes seconds of delay when they used to show up instantaneously. just started Monday with Mojave 10.14.1 update

    2 votes

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  11. Envelope distort: Using arrow keys to adjust bend and H/V distortion nudges object down the page

    I am having a situation where I have created an arc envelope distortion of some text and, after committing my initial bend, decided to edit the distortion.

    The problem is that, when I go back into Envelope Distort > Edit Envelope and increase (or decrease) the bend, H or V distortion in the toolbar, for every digit I go up or down, the object itself nudges down the page by 30-40 points.

    I have changed the transformation reference point from the top to the center to the bottom of the object, but it doesn't matter. The object still nudges down…

    3 votes

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  12. Text with effects becomes a group of text and rendered raster image. Effect is no longer 'live'

    Text with effects becomes a group of text and rendered raster image. Effect is no longer 'live'
    Text block is now a group with a raster image for the drop shadow. I have to reapply the drop shadow in order to correctly edit the text block.

    2 votes

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  13. Text edits have no undo, do not trigger file as updated

    When editing a block of text. Back delete key does not work and forward delete key deletes from start of block instead of cursor/insertion point. Text has to be highlighted to be deleted. Undo for deleted text is unavailable. Document does not indicate any changes and can be closed without a save dialog and thus losing edits.

    2 votes

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  14. Interacting with properties panel can make app require force close

    MacOS 10.14.1
    Illustrator 23.0.1

    Clicking on options in the 'Properties' palette, then clicking outside the resulting dialog can make the app become mostly unusable:

    • Menus are greyed out
    • any menu function can't be done, including save and quit
    1 vote

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    Hi David,

    This happens, when you open some menu while a panel pop-up is still open. Since you had the fill popup open from properties panel, when you clicked on menu, so its grayed out.
    You need to close the popup first to open the menu.

  15. Properties panel showing wrong properties and text attributes all the time

    Properties panel don't reflect correct properties and font kerning and size were not reflecting in the the properties box. Changing a text box affects another text and not the selected text. An yes, I have the latest version and have replaced preferences many times.

    3 votes

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  16. Illustrator groups unintended objects, you can't ungroup unless you click on a certain object.

    I've had this issue for years with various versions of Illustrator. Occasionally when grouping and ungrouping objects Illustrator will get stuck on a grouped object and then subsequently clicked objects with that object.

    It's annoying because it creates unwanted group handles for the subsequent object you want to click or transform.

    Over the years I've found that the only way to "ungroup" the unwanted group is trying to find and select one of the objects that is "causing" the unwanted grouping for lack of a better explanation.

    Again, this is not a new bug. It's something that I've been dealing…

    7 votes

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  17. Default Template Folder

    Version 23.0 no longer opens template files from the default "Cool Extras" folder. Instead it navigates to the last folder saved. Please revert this back as it is a huge waste of time creating new documents now.

    This also occurs for scripts, but I use less frequently and have dealt with it. Unacceptable for template files however.

    4 votes

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  18. Linked image used in opacity mask not compressing

    I believe this is a new issue with a recent update. I've never had this issue before.

    The attached pdf file should be renamed to an ai file. For some reason I am not allowed to attach an ai file. That doesn't make sense to me as this is a bug report platform for ai.

    If I create a document that has a linked image used in an opacity mask, illustrator is not compressing the image when I save it. I'm seeing a file end up being, for example, around 8MB when it should be around 600KB. I am downsampling…

    1 vote

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  19. Artboard Not Visible when in a Tab

    Mac Pro 2015 with OSX Mojave

    When opening a PDF the file naturally attaches itself to a new tab on the illustrator workspace but the entire artboard is missing. Only when you pull the tab free to make an individual window are you then able to see the illustration contents.

    1 vote

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  20. gradient locks to a color stop in the color tab. If I want to use a solid fill on the color tab it only allows me to change the color stop.

    gradient locks to a color stop in the color tab. If I want to use a solid fill, on the color tab it only allows me to change the color stop. I cannot do anything to escape out of the gradient stop. I have to remove the gradient first then choose a color. Older versions allowed me to just click on the color fill box and I can toggle between gradient stop and object fill.

    1 vote

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