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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8131 results found

  1. 1 vote

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  2. Recolor not working on items within a clipping mask

    Items inside of clipping masks do not get recolored like they used to using the Recolor tool. You have to directly select them now and manually recolor.

    3 votes

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  3. Missing embedded graphic upon export

    I am creating a poster in Illustrator. I had a linked .png file that I had converted to black and white to use as a raster texture effect over my vector artwork. I accidentally had set my color mode to RGB when I created the file, so I converted to cmyk. When I had exported to RGB previous to this, everything exported fine. However, when I converted to cmyk, and I tried exporting, the raster image was missing upon export. I searched the web and tried saving the image as a TIFF & relinking, then as a PSD file and…

    1 vote

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  4. Illustrator crash by opening Fonts

    Everytime when I am in an open file (new or existing) when I go to fonts (above in the menu so you can see visually all the fonts how they look) AI crashes. I cannot find the problem. Delete and reinstalled is serveral times... who can help me, please

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  5. Linked multipage .ai documents within Illustrator will not be stored properly anymore if linked more than once

    When you place another .ai file in Illustrator 23.0.6 more than once and with the linked ai. file containing multiple artboards, it will no longer refer to the chosen specific artboards of that linked .ai file for the different placements but replace them all with just one artboard after saving and reopening your file.
    It will replace all the different linked artboards of the one file with the artboard placement which will be most top in layer manager!

    place ai. file in open Illustrator document with a specific artboard
    place the same ai. file in that open Illustrator file with…

    1 vote

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  6. Illustrator not selecting color from CC color library

    I am using MacOS Mojave 10.14.15 and recently updated illustrator to 23.0.4.
    I've noticed that I unable to change my foreground/background color from selecting from my CC color library panel.

    3 votes

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  7. Paragraph style tab numeric measure is wrong

    v22.1/23/0.1
    Windows 10

    Both v22.1 and 23.0.1 show the wrong numeric 'X' measure when setting or adjusting a tab stop in a paragraph style. The measure shown is inflated both according to the ruler below the tab stop, and tabs set using the tab window. The numeric measure is inflated by an increasing amount the further the tab is from the left margin, and remains inflated whether units are set to mm or inches.
    eg. 20mm tab stop shows as 29.8mm in the paragraph style dialog

    6 votes

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  8. GPU performance

    GPU performance in iMac 27" 5k with AMD Radeon R9 M380 2 GB
    turns colors to a pale tone.

    Using CPU preview turns back the vivid colors but it slows down the performance.

    Any clue how to fix this?

    I'm using the latest update of Mojave and Illustrator v. 23.0.1

    4 votes

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  9. One column toolbar is not remembered and becomes two columns each launch

    Toolbar does not remember the one column setting if "Show the home screen when no documents are open" is uncheck.

    Step to reproduce:

    1. Reset all settings
    2. Run Illustrator
    3. For example set "Essentials" workspace (now you have one column toolbar)
    4. Open preferences
    5. Uncheck "Show the home screen when no documents are open"
    6. Check "Use Legacy File New Interface"
    7. Restart Illustrator
    8. Now toolbar have two columns (and thats the problem)

    You must reset the workspace every time you open Illustrator to keep one column toolbar

    This error has already been confirmed by the your employee "Dipak Kumar"

    Win 10, Last version Illustrator

    3 votes

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  10. reflect with alt key locks up illustrator (reproducible)

    When you press alt while doing a reflect, it locks up the entire UI of Illustrator and you need to restart.

    Please fix this

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  11. Illustrator 23.1 crashes when "Other Script..." is clicked

    Illustrator 23.1 crashes when "Other Script..." is clicked

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  12. Illustrator CC 2019 (v23.0.3) will not open files and immediately crashes when trying to do so.

    I've been trying to work on both .ai and .eps files in Illustrator but it won't open them. It just crashes immediately when trying to do so. Is this a common occurrence with this version? Is there a new update coming soon?

    This is an issue that is hindering work severely. I would appreciate anyone's insight on this.

    I'm running...

    Illustrator CC 2019 (v23.0.3)

    Windows 10 Pro
    i7-6850k @ 3.60GHz
    32GB RAM
    GTX 1080 - Driver v418.91

    Thanks

    2 votes

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    1 comment  ·  Launch  ·  Admin →
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  13. Copy and paste doesn't always work

    I've been experiencing problems with Illustrator. When I copy an object with the ctrl + c button and try to paste them it randomly doesn't work.

    The problem is that I can't replicate it on command. At first I thought it had something to do with the laptop that I used, but it also happens on a freshly installed desktop.

    My version of Illustrator is 22.0.1

    I also checked the copy paste functions under the edit tab, and when I copied something it didn't show the ability to paste it. It could also only have something to do with copying…

    107 votes

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    96 comments  ·  Other...  ·  Admin →
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  14. Popup dialogs disappear

    This issue has been happening to me for some time now, despite updating to the newest version. Any modal dialog window popup decides that it wants to disappear to some netherworld as they pop up for a fraction of a second before falling into oblivion. This issue has caused me to lose lots of time recreating work that would not save due to this bug. This happens almost daily and without any prompting. Please fix this bug!

    2 votes

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  15. Multiple DXF conversions overwrite other artboards

    On my iMac with OSX Mojave.

    If I import 2 dxf files for conversion and leave their tabs available, the next to be imported overwrites the second tab placing the image on top of what is already there and then proceeds to open the 3rd tab with a blank Artboard.

    In the attached screenshot, the overplayed image is with red lines, the original image on that tab is in black lines

    1 vote

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  16. Freeform gradient fill disappears after outline stroke

    1. Windows 10 Pro version 1809 OS build 17763.475 running Illustrator 23.0.3
    2. Make a shape. Fill it with a freeform gradient. Add a stroke. Use Object > Path > Outline Stroke.
    3. The stroke should be converted to a path and the fill should be untouched.
    4. When the stroke was converted to a path, the freeform gradient fill disappeared.
    5. The attached file is an animated gif I created to help a user on the forum who encountered the bug. https://forums.adobe.com/message/11077177#11077177
    4 votes

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    0 comments  ·  Gradients  ·  Admin →
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  17. Illustrator 22.0.1 Crash on Startup when Signed In on Windows with a Microsoft account

    Adobe Illustrator version 22.0.1 (x32-bit) crashes on startup on any user profile logged in with a Microsoft account.

    It works fine on the PC across local user accounts, but as soon as the local account is converted to a profile linked to a Microsoft account, that's it. No more Illustrator.

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  18. persistent selection and precision issues...and Adobe doesn't seem to give a f*ck

    I used to love Illustrator, now, I HATE it. Since the switch to CC, it's been problematic and buggy and nothing ever seems to get fixed. In fact, the entire program has gotten worse over time and it's obvious that Adobe doesn't give a **** about their customers.

    The overall lack of precision and the issues with the selection tools are driving me insane. I have to repeat movements numerous times and/or have to zoom in hundreds or thousands of percent to do complete the simplest of tasks...like scaling or adjusting width/height. Illustrator rotates the shape instead, or randomly switches…

    4 votes

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    3 comments  ·  Performance  ·  Admin →
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  19. Panning with Space bar stuck

    Moving with pan on space bar glitches into stuck hand closed — won't release until you double click again.
    Line at 64k has multiple artifacts.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  20. Mutiple profiles & Artboards

    Illustrator Version: CC 2019 (23.0.3)
    Mac: Mojave (10.14.2) 5k 27" 32gb Ram

    Firstly there are 3 Film & Video profile dropdowns (1. Film & Video, 2. Film and Video, 3. Video and Film). Not sure why.

    No matter what general preset I use or artboard size preset I choose I get 2 artboards.

    1 artboard is the correct size and the other is basically the complete canvas area.

    I am constantly having to delete the 2nd artboard.

    Can I stop this from happening?

    Thanks in advance.

    4 votes

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