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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7528 results found

  1. Mouse cursor disappears on Windows 11 Insider Preview

    I opened Illustrator to work on a project and my mouse cursor disappears when I am in the workspace. I can't seem to get it back. It is just an illustrator issue since I can see my cursor fine in other programs.

    43 votes

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  2. Artboard Borders / Guides / Grid Disappear when Scrolling/Panning

    When I scroll or pan with the scrollbars or the hand tool the black border of the artboards disappear. This is super annoying as I keep my canvas white, so when I'm moving around the canvas, I can't see where the artboards are until I release the hand tool.

    57 votes

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  3. Top Bar Menu Items Stop Responding

    Platform: macOS Sonoma 14.2.1 Illustrator: 28.1
    While operating and working on a drawing portions of the Title Bar Menu no longer respond to clicks (File, Edit, Object, Type, Select, Effect, View Window) however the Illustrator and Help still respond.

    It was necessary to use keyboard shortcuts to save work and was necessary to quit and reload Illustrator and then load the file I was working on and the menu items now respond.

    Has happened numerous times while working on recent drawings.

    25 votes

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    It seems like this problem happens only for Mac Sonoma users...

    Downgrading to a previous version of MacOS seems to be a viable workaround at the moment.

    This is not a proposed solution though.

    If this happens for you at earlier versions — please comment.

  4. After updating Illustrator 2023 to v27.9.2, the name gets changed to Illustrator 2024

    After updating, the name should remain the original, Illustrator 2023.

    using: macOS 12.7.4
    language: Japanese

    31 votes

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    4 comments  ·  Other...  ·  Admin →
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  5. Artboard orientation changes from vertical to horizontal (portrait to landscape) by itself

    After update to 28.3, some artboards are switching orientation by themselves. It's not specific to content or number of artboards, apparently. Sometimes I just open a document with some artboards and hover my cursor over them (not even clicking anything) and the artboard just flips orientation from vertical to horizontal. Most of my work consists on social media posts (1080x1920px or 1080x1350px) witch now Illustrator insists in automatically switching to Landscape for no apparent reason.
    By the way, the content is not flipped, just the artboard. And not all of them, usually just one out of the 10 or 20…

    18 votes

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    The team has been investigating this problem in-house, and so far fails to find the exact steps required to make this happen. Seems to be either file- or machine-specific.

    Please provide your full specs and try to come up with exact steps that lead to this.

    A test file and a test video will surely help!

  6. Linked Files Dialog Missing "Apply to All" checkbox

    I use templates that automatically populate a page with a given linked file. When I open the template to print business cards 20x per page, it used to pop up saying it couldn't find the file and ask me to re-link the file. I could then choose the "Apply to All" checkbox, re-link the file, and it would fill the entire page with that file. With Illustrator 28.5, that option is now missing (see screen capture here). The option to "Apply to All" is completely gone.

    19 votes

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  7. Keyword search in Illustrator panel is not giving results for all libraries

    Working on macOS Sonoma 14.4.1
    In Illustrator 28.4.1 (seen the bug in different Illustrator versions e.g., 27.9.2)

    Experienced behaviour:
    When I search in ‘all libraries’ in Illustrator I don’t get results from all libraries (picture 1), instead (I believe) I’m getting the results from recently used libraries (those which are synchronised with my computer).

    So to be able to search all libraries I need to click one by one, load them and then I’m able to search. (picture 2)

    Wanted behaviour:
    Search in all libraries to get results from all libraries in the Illustrator window. (picture 3)

    18 votes

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    7 comments  ·  Other...  ·  Admin →
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  8. 合成フォントを使うとaiファイルのPDFデータが空白になる

    「PDF互換ファイルを作成」をチェックONにして保存したaiファイルには「ネイティブデータ」と「PDFデータ」の2種類の異なるデータが格納されています。

    Illustrator環境設定「ファイル管理 > バックグラウンドで保存/書き出し」をONにして合成フォントを使うと、aiファイルの「PDFデータ」が空白(PDFのコンテンツストリームが空)になってしまう場合があります。なお「ネイティブデータ」は正常に保存されます。

    ●PDFデータの確認方法
    拡張子「ai」を「pdf」に変更してAcrobatで開く。拡張子「ai」のままAcrobatで開いてはいけない。
    または、InDesignドキュメントにリンク配置する。
    または、macOSならクイックルックで表示する。

    再現手順

    ●前準備
    1. Illustratorを起動
    2. 環境設定「ファイル管理」の「バックグラウンドで保存」「バックグラウンドで書き出し」をチェックONにする
    3. 合成フォントをすべて削除する
    ●再現操作
    1. 新規ドキュメントを作成
    2. 合成フォントを新規作成
    3. テキストツールで文字を入力
    4. 2の合成フォントを3に適用する
    5. ファイル保存
    6. 合成フォントの設定を変更する(ウェイト変更など)
    7. ファイル保存

    2020(24)は5の時点でアラートが表示される。
    2021(25)は5の時点でアラートが表示される。
    2022(26)は5の時点でアラートなく保存されPDFデータが空白になる。

    2023(27)は7の時点でアラートなく保存されPDFデータが空白になる。

    対処方法

    環境設定「ファイル管理」の「バックグラウンドで保存」「バックグラウンドで書き出し」をチェックOFFにする。ただし抑止はされるが完全に防止できるわけではない。

    106 votes

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  9. Illustrator gets minimized when toolbars get touched at Mac Sonoma 14.1, with application frame disabled

    By updating to MacOS 14.1, In Illustrator 2024 28.00, as soon as you touch the toolbars, they disappear. Keeping the "Application Pane" active does not give the error. Can it be solved. A thousand thanks!

    23 votes

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  10. Character colors set for character/paragraph styles loaded from another document are lost when the file is saved and reopened.

    別のドキュメントから読み込んだ文字スタイル・段落スタイルに設定された文字カラーは,ファイルを保存して再度開いたときに失われてしまいます。

    1. macOS & Windows OS, Illustrator all versions

    2. 再現手順
      ① ドキュメント上で段落スタイルを新規作成し,文字カラーを設定後,保存する。
      ② 別のドキュメントの段落スタイルパネル「段落スタイルの読み込み…」より,①.ai を読み込む。
      ③ 読み込んだ段落スタイルを適用したテキストオブジェクトを作成し,保存する。
      ④ ③のドキュメントを再度開く。

    3. 望む結果:  ①で設定した文字の色が,段落スタイルの「文字カラー」に設定されている。

    4. 実際の結果:  段落スタイルの「文字カラー」は「なし」になっている。

    読み込んだスタイルを適用したテキストオブジェクトの見た目は黒くなり(カラースペースがDevice Grayになり),カラーパネルの表示は「?」になります。

    上記手順では「段落スタイル」について書いていますが,「文字スタイル」で設定した場合も,同様の不具合が発生します。

    33 votes

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  11. Animated zoom bug (workspace flickers and turns black when in a group)

    1. Windows 11 (latest)
    2. Illustrator 28.3
    3. The screen flickers and turns black using Animated Zoom within a group. If I exit the group (using escape), the screen returns to normal. Animated Zoom works normally as long as I am not within a group.

    The video I've uploaded shows me double-clicking a group to enter it, then using Animated Zoom to produce the flickering and black screen. I hit escape to exit the group, and the screen returns to normal. I then demonstrate that Animated Zoom works correctly when not within the group.

    Thanks

    7 votes

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  12. オプティカルカーニングのテキストにタブを設定しても揃わない - Optical kerning text does not align when tabs are set

    「文字間のカーニング:オプティカル」のテキストに「タブ」パネルで「タブ位置」と「リーダー」を設定しても、タブの位置で文字が揃わない。

    MacOS Monterey(12.7.4) + Illustrator 2024(28.4.1)

    再現手順:
    1. テキストオブジェクトに文字パネルで「文字間のカーニング:オプティカル」を設定する
    2. 「タブ」パネルで「タブ揃え」、「タブ位置」、「リーダー」を設定する

    期待された結果:
    指定したタブ揃え・タブ位置でテキストが揃う

    実際の結果:
    指定したタブ揃え・タブ位置でテキストが揃わない

    回避方法:
    ・テキスト中のタブのみに「オプティカル」以外のカーニングを設定する
    ・タブを設定したテキストでは「オプティカル」以外のカーニングを利用する

    「オプティカル」以外のカーニングを利用すれば回避できますが、フォントや文字の内容によっては「オプティカル」を使いたいこともあります。その都度タブのみに「メトリクス」等を設定するのは手間がかかります。また、「リーダー」に記号等を設定しなければテキストは揃いますが、それではタブの機能を利用する意味がありません。
    InDesignにも同様の機能がありますが、カーニングの設定が何であれテキストの位置はタブ位置で揃います。
    ユーザーの工夫で回避するのではなく、Illustrator側が改善すべき挙動だと考えます。

    ---Use translation tools---

    When "Tab" and "Leader" are set on optical kerning texts, texts are not aligned at the tab position.

    Steps to reproduce:
    1. set optical kerning to the text.
    2. set tab alignment, tab position, and leader in the "Tabs" panel.

    Expected result
    Text is aligned at the specified position.

    Actual result:.
    Text is not aligned at the specified position.

    Workaround
    - Set kerning other than "optical" only for tabs in text.
    - Use kerning other than…

    18 votes

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  13. Generative Pop-ups causing file open click issues in MacOS Ventura

    The popups that push the generative AI features (which should be permantally dismissable, but that's another issue) cause a bug in the file open... menu. If the popup remains open, and you click File > Open... the file dialog opens, but you cannot click on any files. Closing Illustrator and re-opening will fix the issue.

    38 votes

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    The assumed fix for this problem is pushed into the Prerelease 28.2.521 version, which is available for members of the Prerelease program only.

    After the Prerelease community verifies the fix, it’s going to be pushed into the next general access build or Beta build.

    The status will change then. Stay tuned!

  14. 縦組みテキストの行末にある、縦中横の括弧類のアキが不均衡

    縦組みテキストの中で、行末に縦中横の括弧類を配置することがあります。例えば「100gの水にとける物質の質量〔g〕」のような文です。

    その場合〔g〕の"〔"は50%アキ、"〕"は0%アキになり、文がセンターに揃わなくなります。縦組みの縦中横で括弧類が両端にあるとき、両方のアキが0%になるとありがたいです。

    環境

    • macOS 12.7.3(Apple Silicon)
    • Illustrator 2024(28.5.0) この仕様がいつからあるのかわかりませんが、少なくともCS6では再現します。

    再現手順

    1. 縦組みポイント文字に「100gの水にとける物質の質量〔g〕」と打つ
    2. 〔g〕に縦中横をかける

    期待する結果

    括弧はそれぞれアキ0%になり、文はセンターに揃います。

    実際の結果

    "〔"は50%アキ、"〕"は0%アキになり、文がセンターに揃わなくなります。

    回避策

    • 文字組アキ量設定をなしにすると各アキは50%になり、ひとまずセンターには揃う
    • 行末に縦中横でない文字を追加すると各アキは50%になり、ひとまずセンターには揃う
    • 行末にカーニング500を追加すると各アキは50%になり、ひとまずセンターには揃う

    添付したファイル

    • tcy_paren.ai
    • tcy_paren.jpg
    • expected_result.jpg
    • actual_result.jpg
    12 votes

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  15. Paragraph Styles in Illustrator are Hot Garbage

    Adobe, fix this already. Don't waste any more time investing in AI **** until this kind of stuff is fixed.

    8 votes

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  16. The cursor is going to the opposite side while typing in Middle East world ready composer in Illustrator Hebrew / English Arabic language

    Typing in Hebrew Language in Illustrator installed In English Hebrew Language. Selected Middle Eastern Single Line composer and the cursor is going to the opposite direction in Illustrator 28.1

    14 votes

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  17. The Generative AI Try It Box won't close after clicking on the "X" close button

    The Generative AI Try It Box won't close after clicking on the "X" close button

    12 votes

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  18. Incomplete Bug Fix on Legacy Text Disappearing in v28

    Illustrator CC 2018.(No problem before 2017)
    Updated text disappears when opening a file of old data such as version 10 or lower by a specific operation and updating the text portion.

    ・Prepare and open files of version 10 or lower
    ・To confirm whether to update the legacy text on the warning screen, click [OK] to not update
    ・Save immediately
    ・Open the saved file
    ・Click on the legacy text part with the mouse
    ・On the warning screen, click [Update]
    → The text that should have been updated disappears

    Reported in the thread of Japan Forum.
    https://forums.adobe.com/thread/2401111

    7 votes

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  19. Characters on path disappear after Outline Text or just explode and get scattered all over the canvas

    Started in in version 27.7.0
    Reproduction procedures:
    1. Create type on a path in document.
    2. Save the document and close it once.
    3. Open that document and select the text on a path.
    4. Execute command “Outline Text”

    The above procedure will make it all disappear and disappear.
    This phenomenon is not reproduced in Illustrator 2022 or earlier, so it seems to be a 2023-specific bug.

    Support Community Reference Threads
    https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/%E3%83%91%E3%82%B9%E4%B8%8A%E3%81%AE%E6%96%87%E5%AD%97%E3%82%92%E4%B8%80%E5%BA%A6%E4%BF%9D%E5%AD%98%E3%81%97%E3%81%A6%E3%81%8B%E3%82%89%E9%96%8B%E3%81%8D-%E3%82%A2%E3%82%A6%E3%83%88%E3%83%A9%E3%82%A4%E3%83%B3%E3%82%92%E3%81%8B%E3%81%91%E3%82%8B%E3%81%A8-%E6%96%87%E5%AD%97%E3%81%94%E3%81%A8%E3%82%AA%E3%83%96%E3%82%B8%E3%82%A7%E3%82%AF%E3%83%88%E3%81%8C%E6%B6%88%E3%81%88%E3%82%8B/m-p/13919180?profile.language=ja

    〈にほんご〉
    再現手順
    1. ドキュメント上にパス上テキストを作成
    2. ドキュメントを保存し、いったん閉じる
    3. ドキュメントを開き、パス上テキストオブジェクトを選択
    4. アウトラインを作成

    以上の手順で、テキストはパスごと消えてなくなります。
    Illustrator2022以前では再現しなかったため、2023固有のバグと思われます。

    33 votes

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  20. 3D RGB vector object pasted via clipboard in Photoshop becomes CMYK when editing its content

    Hello! I encountered this error: a vector RGB object with 3D effect, pasted as a smart object from Illustrator to Photoshop via clipboard, opens as CMYK when its contents are edited. Screen recording attached.
    Windows 11 23H2
    Illustrator 28.5
    Photoshop 25.7

    6 votes

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    2 comments  ·  Other...  ·  Admin →
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