Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
6609 results found
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Flickering Cursor The cursor constantly flickers after I opened Illustrator 3 months ago, and I cannot type anything anywhere in my laptop. Before that, I could use this software normally. Really annoying, please fix it.
3 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Item on Selection Menu repeated in the dropdown list I actually using the the spanish version and is there a repeated name for menu option "Object" and it seems to be useless.
1 vote -
Pen Tool - Arrowhead No objects selected, Pen Tool equipped.
Stroke settings: 2 pt, arrowhead #5 selected for end conditionBug: Place first point and the arrowhead on the end condition reverts to blank (no arrowhead)
Workaround: Resellecting the arrowhead after placing the first point returns the line's behavior to what is expected: arrowhead trailing on the last point drawn.
Version 22.0.0
Windows 7, 64 bit
2 x Intel Xenon E5-2623 v3 (dual chip), 32GB RAM1 vote -
character panel Please allow this shortcut to work again - No longer able to drag mouse left or right over the text tools (font size, leading, tracking, etc.) to quickly adjust the value lower or higher. This is helpful when designing quickly vs. typing in the exact value or using the arrows to increase/decrease.
This is still possible in the Photoshop update - however, it is buggy and does not work correctly anymore.
Thanks!
2 votes -
Constrain proportions via text entry no longer working According to the Illustrator User Manual, and in previous versions, with respect to Reshaping Objects (https://helpx.adobe.com/illustrator/using/scaling-shearing-distorting-objects.html):
"You can also maintain proportions by entering a value in the W or H box, and then pressing Ctrl (Windows) or Command (Mac OS) while you press Enter."
This no longer works and is rather annoying. Thank you.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here
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Align Stroke isn't allowing me to place stroke on outside or inside of line on certain items.. Both options are greyed out. Since latest update, Align Stroke isn't allowing me to place stroke on outside or inside of the line on certain items. I'm noticing this on both text and vector objects with "holes".
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Clipping path in psd file does't work in Illustrator. On macOS Sierra (Illustrator CC 2018).
Clipping path of psd file does't work in Illustrator CC 2018.
The full of the psd image was shown in Illustrator, ignoring its clipping path.
Same problem has occured in older versions of Illustrator (probably CC or later).There are two conditions for this problem to occur.
One is that the name of the clipping path has Japanese characters.
And the other is that a Mac's system language is set to English.As a test, I tried to change my Mac's system language to Japanese from English, this problem was solved.
Or changing the…1 vote -
Unable to group Unable to group something together. It give me the option to group but when I click it nothing happens, please update Illustrator there are too many glitches now.
Kind Regards,
Liam
5 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Stop Button not Working If I open something but I changed my mind, I see there's a stop button while it's loading, but I can click on that stop button all I want, it doesn't want to stop. What's the point of having a stop button then?
3 votes -
Illustrator shows spinning circle - tried everything I can use the mouse, but the cursor has a spinning wheel even outside Illustrator, and the menus don't work. I've been through checklists about install/reinstall, remove user preference folder, in Illustrator as in other products, I've tried moving all the fonts I could from the fonts folder. I've rebooted multiple times. I've tried reinstalling Illustrator. After doing all this, I get error messages such as "The operation cannot complete because of an unknown error (SExi)", "The operation cannot complete because of an unknown error (CANT)". I'm currently also using After Effects - I removed the user preferences using the…
3 votes -
Export Artboards "Name" Error I exported first one Artboard of 2 or 3 in the beginnning of a design process, the changed the names in the end of all 3 artboards to the projectname. The first artboard still kept the original name ("artboard 01" or else) so i had to rename by hand this file. Pretty weird.
1 vote -
"Control Click to Select Objects Behind" not working I've contacted Adobe about this in the past. It is still not working. I have selected "Control Click to Select Objects Behind" in Preferences...and yet this does not work. Please get it to work. It's a pretty important function.
3 votes -
2 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Embed Doesn't Show Up in New Properties Panel The Embed option appears in the new Properties panel when a Linked object is selected, but doesn't appear when multiple Linked objects are selected.
2 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html -
Dysfunction rendering CPU and GPU AMD Radeon R9 M395X 4 Go (iMac) Hello,
When GPU rendering is enable, the colors rendering are not the good one.
When CPU rendering is enable, scrolling are very very slow, and the colors rendering are not good too, but more good than with GPU rendering.This bug has arisen by MacOS Sierra to MacOS Hight Sierra update.
Before this update, everything worked perfectly.I called Apple Care Hotline.
they could do nothing to assist him.I have an iMac i7 4 Ghz with AMD Radeon R9 M395X 4 Go (iMac), 40 Go RAM.
I’m on Creative cloud, and all my adobe softwares are updated.Thanks.
Guillaume
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Type on path issue Illustrator 22.0.1 (64-bit)
When I move the beginning or ending tabs of the path after placing the text such as to center the text on a oval, once I move one or the other of the starting or ending placings, the lines to move them disappear. I am attaching a before and after picture to show you1 vote -
Cmd-Shift-A selects all artboards Cmd-Shift-A usually deselects all. But while the Artboard tool is selected, the same shortcut selects all… the same as pressing Cmd-A.
1 vote -
AIGPUSNIFFER doesn't quit Version 21.1.0
When quitting illustrator the AIGPUSNIFFER process continues to run, even though it should terminate, unless the task is manually ended in task manager. This is a huge issue considering it puts CPU usage at a high level which consequently affects battery life.
2 votes -
Inconsistencies changing sizes using keyboard arrows In illustrator if you change sizes using shift + arrows in the top bar, it rounds up to the nearest 10 and then goes up in 10s. In photoshop it doesn't round up just increases by 10.
I think it would be better to be able to choose which mode to use as sometimes I prefer either depending on what I am doing.
2 votes -
Hitting Enter/Return to confirm after modifying values (Stroke, Opacity, Etc) in the Top Toolbar Opens a Move Dialog Box Instead When modify values such as opacity in the toolbar, i have always hit enter/return to confirm changes. As of recently however, this now opens a Move dialog box instead of submitting my changes. (See the attached gif for an example)
If there is something wrong about my workflow please let me know, but I don't currently see any other way of confirming these types of minor edits.
After several rounds of cancelling the move dialog, the changes will miraculously go through, but there doesn't seem to be any rhyme or reason as to why. As you can imagine, this is…
3 votes
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