7854 results found

1. Completely wrong displayed information

   Illustrator is displaying offset clipping masks, will Not display Objects properly or at all as if they are entirely transparent with every setting I can find that says it shouldn't be.

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   0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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2. Delayed mouse movements when rulers are on

   I have just switched from a PC to a Macbook Pro 15.
   I never experienced any issues on my PC in the last 2 years of work, but since I started to work on the Macbook I noticed that the my mouse/trackpad movements were being delayed (feeling sluggish) when I had rulers on. I later noticed that this issue is present throughout Photoshop and InDesign as well.

   I tried community recommended fixes such as turning off dictation and disabling "Scale Cursor Proportionally", and none of it has worked.

   While I can have smooth mouse movements with rulers off, scrolling/navigating through the canvas is ALWAYS literally laggy; looks as if frames per second drop to around 15.

   It's really frustrating experiencing such issues on a more powerful device than what I previously had. Please help.

   I have just switched from a PC to a Macbook Pro 15.
   I never experienced any issues on my PC in the last 2 years of work, but since I started to work on the Macbook I noticed that the my mouse/trackpad movements were being delayed (feeling sluggish) when I had rulers on. I later noticed that this issue is present throughout Photoshop and InDesign as well.

   I tried community recommended fixes such as turning off dictation and disabling "Scale Cursor Proportionally", and none of it has worked.

   While I can have smooth mouse movements with rulers off, scrolling/navigating through… more

   2 votes

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3. Rasterize - Preserve Spot Color Bug

   When rastering complex designs for print output, the default is "preserve spot color". I rasterize images and print a pdf file for use in rip software. If I leave "preserve spot color" selected I get a pdf file that is blank, if I turn it off and rasterize, I get the correct PDF file. This is new, as I have been doing this for many years now with no issues. I do believe in the past that check box has been left unchecked by default, but remains sticky.

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   1 comment  ·  Print  ·  Delete…  ·  Admin →
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4. Line Segment tool not workin, unable to access

   Line Segment tool not workin, unable to access

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   3 comments  ·  Tools  ·  Delete…  ·  Admin →
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5. Illustrator 2019 23.0.4 suffering from (memory) problems

   Illustrator is very unstable. Sometimes it starts with all menus grayed out - need to force quit. It complains about memory when working on very simple documents. Hangs the complete Mac - needs hard restart.
   Lots of issues, not always reproductable, without error messages - seems quite fundamental.

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6. Dynamic offset tool with snapping

   This is an idea: I would like to be able to dynamically adjust offset value by sliding the mouse cursor on either side of the path / shape, and eventually snap it to a existing anchor point, for example.

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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7. Illustrator Not Responding

   My illustrator program says that it is not responding every time I save. It eventually works but takes 10 or so minutes to save each time. Which is a huge draw back because if I like to save a lot to ensure the safety of my files it impacts my performance by slowing me down.

   I am working off of a server but I don't think that would effect my save proformance.

   I've checked the Nvidia pannel and set my GTX graphics card as default just in case as well.

   I have a cpu and memory meter that aren't showing that i'm pushing my device to hard. Mainly staying arround 50% Utilization

   I've got a surface book 2
   with 16 GB RAM
   a GTX 1060 with 6GB of GDDR5
   and a 8th Gen i7 Processor

   My illustrator program says that it is not responding every time I save. It eventually works but takes 10 or so minutes to save each time. Which is a huge draw back because if I like to save a lot to ensure the safety of my files it impacts my performance by slowing me down.

   I am working off of a server but I don't think that would effect my save proformance.

   I've checked the Nvidia pannel and set my GTX graphics card as default just in case as well.

   I have a cpu and memory meter that aren't showing… more

   3 votes

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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8. Align to compound shape / key object bug (CC 23.0.1 / Win 7)

   While trying to distribute spacing using the Align palette, I've noticed a strange align bug which only appears to affect compound shapes when trying to align to a key object.

   Steps to recreate:
   1. Select two objects, one of which is a compound shape
   2. Make the compound shape the key object (click on it while selected)
   3. Set a distribute spacing distance in the Align palette, and click on the horizontal/vertical distribute spacing button.

   Result:
   The key object moves by the preset amount set and the second object get spaced from the key object by the same amount.

   Expected result:
   The key object should stay put and the 2nd object moves to the specified distance from the key object.

   Note:
   Expanding the compound shape using the pathfinder palette and repeating the steps above causes the key object/spacing to behave as it is expected to.

   The attached video demonstrates the expected behaviour first and then highlights the issue. The video also shows a second issue whereby when you choose a key object without the Align palette at the forefront, the distribute spacing text entry point is greyed out.

   Could be related to the following issues:
   https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/32727160-smart-guides-does-not-align-to-compound-shapes
   https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/36007084-compound-shape-bounding-box-issues

   While trying to distribute spacing using the Align palette, I've noticed a strange align bug which only appears to affect compound shapes when trying to align to a key object.

   Steps to recreate:
   1. Select two objects, one of which is a compound shape
   2. Make the compound shape the key object (click on it while selected)
   3. Set a distribute spacing distance in the Align palette, and click on the horizontal/vertical distribute spacing button.

   Result:
   The key object moves by the preset amount set and the second object get spaced from the key object by the same amount.

   Expected… more

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   9 votes

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   0 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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9. EPS Saving

   Whenever I try saving a file as an EPS one, it continuously keeps separating my art boards into their own files, when I need them to stay in one sole file (as it should). This has happened on my personal macbook and the one I use at work various times and is setting back print jobs. Can we go back to retaining files on one until specified to not?

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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10. illustrator brushtool NOT displaying brush stoke in realtime

    I'm using quadro 2000 + 24GB Ram + dual xeon x5650.
    But when i using brush tool, turn on GPU performance.
    illustrator brush tool NOT displaying brush stoke in real times when i drawing. It work when i turn off GPU performance.

    ps: my system work fine AI 2018

    3 votes

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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11. Text entry error when naming Adobe CC library items

    First of all, great to see CC libraries getting some love with the addition of groups. I'd love to see further refinements, as I use CC libraries for all projects.

    One issue I'm having with V23.01 on a Mac (Mojave V10.14.3) is with naming CC library items I've just dragged into the Libraries panel. The behavior I'd expect to see would be for the new item's name field to get keyboard focus, allowing me to immediately type in the name of the item I'd just added.

    Currently, the item gets a default name (e.g. "Artwork 1," "Artwork 2," etc.). If I immediately double-click the newly dragged item to name it, the default name gets focus, and I'm able to start typing my new name. Unfortunately, after three characters or so, the characters I've typed delete, and the field loses focus, requiring me to double-click the field and re-type (which usually works the second time).

    First of all, great to see CC libraries getting some love with the addition of groups. I'd love to see further refinements, as I use CC libraries for all projects.

    One issue I'm having with V23.01 on a Mac (Mojave V10.14.3) is with naming CC library items I've just dragged into the Libraries panel. The behavior I'd expect to see would be for the new item's name field to get keyboard focus, allowing me to immediately type in the name of the item I'd just added.

    Currently, the item gets a default name (e.g. "Artwork 1," "Artwork 2," etc.). If… more

    3 votes

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    2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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12. my shift, control, option and command keys are not working

    iMac v. 10.14.5 (18F132)
    (Retina 5K, 27-inch, 2017)
    Processor 3.8 GHz Intel Core i5
    Memory 16 GB 2400 MHz DDR4
    Illustrator 23.0.4

    I don't know exactly when it started, but I cannot use my shift, control, command, or option keys. They work perfectly fine in combinations like shift+w, shift+arrows or command+c, and so on. They work from my Wacom, but not from the keyboard. It seems like I have the same issue in Photoshop.

    1 vote

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    0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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13. Can't drag a color swatch onto a gradient color stop

    macOS High Sierra, then Mojave 10.14.3
    iMac 2017
    Processor 3.4 GHz Intel Core i5
    Memory 24 GB 2400 MHz DDR4
    Graphics Radeon Pro 570 4096 MB

    I used to be able to drag a color swatch onto the color stops on the gradient slider, replacing the existing colors on the slider. Now, in Illustrator 2019, the vast majority of the time it only adds the color swatch as an additional stop instead of replacing it. So the gradient will go from 2 stops to 3 despite me only wanting to replace one of the 2 colors in it. I can just drag the extra stop off of it to work around this, but it’s just another little thing that slows me down.

    macOS High Sierra, then Mojave 10.14.3
    iMac 2017
    Processor 3.4 GHz Intel Core i5
    Memory 24 GB 2400 MHz DDR4
    Graphics Radeon Pro 570 4096 MB

    I used to be able to drag a color swatch onto the color stops on the gradient slider, replacing the existing colors on the slider. Now, in Illustrator 2019, the vast majority of the time it only adds the color swatch as an additional stop instead of replacing it. So the gradient will go from 2 stops to 3 despite me only wanting to replace one of the 2 colors in it. I can… more

    4 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

14. The operation cannot complete because of an unknown error [NOKY]
    6 votes

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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15. Type size not working after scaling text with transform/scale

    After selecting a line of type with the selection tool, and then scaling it with right click, transform / scale / 'percentage' , I can then no longer assign different type sizes in pixels or points to the text using the text tool.

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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16. Ai 23: Layer control panel, problems with names containing underline characters

    case 1:
    Adobe Illustrator Version 23.0.3 (64-Bit) Windows 10
    To reproduce:
    • Create a blank document
    • Create a new text object with the text "texttext"
    • Give the text object the name "namename" in the Layers control panel
    • "File->Save under" as svg, Klick Button OK
    . Klick Button "SVG code ... "
    -> result:
    <text id="name_x5F_name" transform="matrix(1 0 0 1 224 116.52)" class="st1 st2">text_text </text>

    -> expected result:
    <text id="name_name" transform="matrix(1 0 0 1 224 116.52)" class="st1 st2">text_text </text>

    see testAI23.ai, testAI23.svg

    case 2:
    AI19: Adobe Illustrator Version 19.1.1 (64-Bit) Windows 10 2015.1.1
    see attachments: two files saved with AI19, produced just as in case 1 described)
    AI23: Adobe Illustrator Version 23.0.3 (64-Bit) Windows 10
    To reproduce:
    • Open file testAI19.txt (see attachment) with AI23
    • open layer control window
    • look at the text with id="name name"
    • the underline "name_name" is missing

    . open with a text-editor file "testAI.svg.
    . you can see the correct id
    <text id="name_name" transform="matrix(1 0 0 1 97.6812 66.7085)" font-family="'MyriadPro-Regular'" font-size="12px">text_text</text>

    case 1:
    Adobe Illustrator Version 23.0.3 (64-Bit) Windows 10
    To reproduce:
    • Create a blank document
    • Create a new text object with the text "texttext"
    • Give the text object the name "namename" in the Layers control panel
    • "File->Save under" as svg, Klick Button OK
    . Klick Button "SVG code ... "
    -> result:
    <text id="name_x5F_name" transform="matrix(1 0 0 1 224 116.52)" class="st1 st2">text_text </text>

    -> expected result:
    <text id="name_name" transform="matrix(1 0 0 1 224 116.52)" class="st1 st2">text_text </text>

    see testAI23.ai, testAI23.svg

    case 2:
    AI19: Adobe Illustrator Version 19.1.1 (64-Bit) Windows 10 2015.1.1
    see attachments: two… more

    1 vote

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    1 comment  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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17. Workspace Bug

    Have a strange bug. Have Dual Cinema displays with all of my palettes on one monitor. Saved workspace for this configuration. If I click to toggle between fill/stroke it resets my workspace and moves all of my palettes over to my first monitor but only in the bottom right 1/4 of the screen. If i hit "x' to toggle between fill/stroke this doesn't happen.

    cc 23.0.1 Mojave 10.14.1

    6 votes

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    4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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18. Placeholder text Preference 06222019

    I cannot untick/unselect Fill New Text Objects with Placeholder Text in preferences. I have the latest version 23.0.3
    Windows 10 Pro

    1 vote

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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19. Underscores in SVG id attributes won't get their CSS styles applied

    When using ids in SVG elements with underscores in them, their styles won't be applied when opened in Illustrator.

    Attached is a 281 bytes file showing the problem. Opening it in Illustrator should show the square being red.

    From the XML spec:
    Note that COLON, HYPHEN-MINUS, FULL STOP (period), LOW LINE (underscore), and MIDDLE DOT are explicitly permitted.

    https://www.w3.org/TR/2008/REC-xml-20081126/#sec-common-syn

    3 votes

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. FONT - HWT REPUBLIC GOTHIC OUTLINE

    I was using this font free from adobe and now it doesn't show up anymore, i signed in to adobe and it says its active on my account but again its not on illustrator anymore. Does anyone know how to fix this?

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Edit…  ·  Delete…  ·  Admin →
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