7692 results found

1. Unable to click on colour swatches in colour guide panel with Wacom Intuos pen

   It has been a couple of years now, and I still can't click on the swatches in the Colour Guide panel using my Wacom Intuos Pro Pen. It works fine if I'm using the touch setting to select the colour swatch but the pen will not allow me to select a swatch. I 3 pens and none of them allow me to do this. This issue has been ongoing with this tablet and pen and my previous one. I can't get a straight answer from Wacom or Adobe, they both claim it is the other that is at fault. No update to either computer or tablet has made any difference to this issue. I'm running all the latest software on brand new computers using High Sierra 10.13.5. Machine Imac Retina 5K, 27 inch, 2017 3.8ghz intel core i5, Radeon Pro 580 8192 MB, 40 GB 2400 MHz DDR4. But in listing all that it doesn't work on my Macbook Pro 17 Inch 2011 either or my Macbook Air. Is this a bug other people are having an issue with...it must be?!

   It has been a couple of years now, and I still can't click on the swatches in the Colour Guide panel using my Wacom Intuos Pro Pen. It works fine if I'm using the touch setting to select the colour swatch but the pen will not allow me to select a swatch. I 3 pens and none of them allow me to do this. This issue has been ongoing with this tablet and pen and my previous one. I can't get a straight answer from Wacom or Adobe, they both claim it is the other that is at fault. No… more

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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2. Paint Brush and Blob Brush Sizing Issues

   There is annoying sizing issues with Paint Brush and Blob Brush.

   1- Whenever i resize the paint brush tool, and then use the blob brush tool, ( which takes the same size as the paint brush ), then switch back to paint brush, the size of the paint brush reset to the default, although New art has basic appearance option is not active in the appearance panel.

   here is a video for better understanding.
   https://www.youtube.com/watch?v=68CZEh224Lc

   2-when i use the paint brush tool with it's default settings, it draws with 1 pt stroke weight ( although in the brush panel it says 3ps stroke weight ).
   the issue is when i resize the brush using [ and ], in the stroke panel it still says it's 1pt stroke weight.

   here is a video for better understanding
   https://www.youtube.com/watch?time_continue=22&v=MJv5K4qk-bM

   3- when i draw with the paint brush tool, in the brush panel it says 3pt but it draws with 1pt, and after resizing it using [ and ], and then edit the brush preset in the brush panel, it resize them.

   here is a video for better understanding
   https://www.youtube.com/watch?v=ETsEvPnWTqk&feature=youtu.be

   and i found a lot of people asking about different issues about the sizing of these tools.

   i believe there are a lot more of bugs related to the paint brush and the blob brush, please take your time to find out all the issues and fix them, thanks.

   i'm using windows operating system, and illustrator cc 2018, but these issues occurs also in older versions.

   There is annoying sizing issues with Paint Brush and Blob Brush.

   1- Whenever i resize the paint brush tool, and then use the blob brush tool, ( which takes the same size as the paint brush ), then switch back to paint brush, the size of the paint brush reset to the default, although New art has basic appearance option is not active in the appearance panel.

   here is a video for better understanding.
   https://www.youtube.com/watch?v=68CZEh224Lc

   2-when i use the paint brush tool with it's default settings, it draws with 1 pt stroke weight ( although in the brush panel it… more

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3. Uninstalling Duet Display fixes Premiere and Illustrator crash on file open and file create

   I spent an hour trying to get Adobe Illustrator and Adobe Premiere to simply open a file or create a new file. They would both crash immediately with the dialogue box that sends a crash report.

   I uninstalled without saving settings and reinstalled both. I also ran the Adobe CC Cleaner tool These made no difference.

   Finally, on a hunch I uninstalled Duet Display, a program that allows you to use an iOS device as a second monitor. This fixed the issue.

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   Resolved (Comments Open)  ·  9 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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4. Visible Text unable to be edited.

   While trying to edit a line of text in illustrator, i couldn't select it. While i could see the text in preview mode, in outline mode it does not show. After saving and reopening the file, the text is editable again and visible in outline mode. This has happened to me for years, it just happened a lot today and got on my nerves. pics below of the issue. same section of the file, just different view modes.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   It is difficult to find the root cause without seeing the Illustrator file. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. Scale Strokes only seems possible, but is greyed out.

   Scale dialog: Make it possible to scale Strokes only (Deactivate Transform Objects - which should be possible, but is always greyed out)

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6. Animated zoom and smart guide STUCK!!

   Smart guide didn't work, then i try to press Ctrll+U. The screen splash and animated zoom is disabled.

   2 votes

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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7. AI CC2017 open slow, lags, slow response while while working in Windows 10

   AI CC2017 open slow, lags, slow response while while working in Windows 10

   10 votes

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi,

   Thanks for reporting the issue and sorry for the inconvenience caused .
   I would be needing your help in isolating the issue, request you to be co-operative and patient. Please let me know few details-

   Version of illustrator you are currently working on
   Your hardware specs
   Is this specific to some file?
   If yes will it be possible for you to share the file with us at sharewithai@adobe.com

   Please mention the link to this issue as the subject while mailing us. Ritika from our team will help you on this.

8. Files don’t get displayed when opened or displayed corrupted with Application Frame enabled

   These are not 'ideas' they are bugs, errors, problems - stop with the Orwellian language, just makes you look insincere and untruthful.

   The problem:
   When Application Frame is selected, files either do not display when opened or have a corrupted display. Doesn't happen every time, but quite often.
   Mac Pro macOS 10.12.6, Illustrator 22.1

   4 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi,

   We have made a fix in latest version for the same. Can you please upgrade to 23.0.3 and let us know if you still face this issue?

   Thanks
   Anish

9. TEXT CAN NO LONGER BE MOVED BY IT'S ENTRY POINT. HOW ARE WE SUPPOSED TO ALLIGN IT WITH OTHER ELEMENTS OR OTHER TYPE?
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   0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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10. chain icon in properties-window problem

    the little chain icon in the properties-window usually displays the wrong state by startup of the program. as its klicked the first time it works fine. but not from the beginning. big issue i know but its annoying ;)

    1 vote

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    0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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11. TorqExtension.aip error

    When opening Illustrator CC, I get this error on launch:

    "The procedure entry point ?getAvailableLocales@Collator@icu@@SAPEBVLocale@2@AEAH@Z could not be located in the dynamic link library icui18n.dll."

    This is followed by an error:

    "Error loading plugins.
    TorqExtension.aip"

    Please advise how to resolve these errors..

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    6 votes

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    4 comments  ·  Launch  ·  Delete…  ·  Admin →
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12. GPU Preview displaying hidden shapes

    In GPU Preview, turning off the visibility of a shape in the layers panel doesn't always hide the shape - it still remains on screen.
    If I switch to Outline view the shape is hidden correctly.
    If I switch back to GPU Preview the shape is still being displayed.
    I have to reboot Illustrator to get GPU Preview to work correctly again.
    And then it goes wrong again very soon afterwards.

    This has now happened several times.
    I've also had shape fills showing as incorrect colors in GPU Preview, eg. a square with a white fill, suddenly started displaying as a bright orange fill!

    In GPU Preview, turning off the visibility of a shape in the layers panel doesn't always hide the shape - it still remains on screen.
    If I switch to Outline view the shape is hidden correctly.
    If I switch back to GPU Preview the shape is still being displayed.
    I have to reboot Illustrator to get GPU Preview to work correctly again.
    And then it goes wrong again very soon afterwards.

    This has now happened several times.
    I've also had shape fills showing as incorrect colors in GPU Preview, eg. a square with a white fill, suddenly started displaying as… more

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    3 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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13. Illustrator CC 2018 - Error code 145 during updates

    Simply fix this bug once and for all.
    It happens over and over and over again.

    Exit Code: 145
    -------------------------------------- Summary --------------------------------------
    - 2 fatal error(s), 0 error(s), 1 warnings(s)

    FATAL: Error (Code = 145) executing in command 'MoveDirectoryCommand' for package: 'AdobeIllustrator22-Core', version:22.0.1.253
    FATAL: Error occurred in install of package (Name: AdobeIllustrator22-Core Version: 22.0.1.253). Error code: '145'

    WARN: Target directory already exists: 'C:\Program Files (x86)\Adobe\Adobe Illustrator CC 2018\Support Files\Contents\Windows'

    12 votes

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    17 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is fixed in Creative Cloud Desktop 5.2 update.

    If you have not updated to Creative Cloud Desktop 5.2 update then you can try restarting the machine to proceed with installation.

    -Rama
    Illustrator Team

14. An undo feature for Create Outlines and Expand

    An undo feature for Create Outlines and Expand

    3 votes

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15. Problems with text, bounding box, selections, scaling and more

    Hello, I’ve been having a problem with Illustrator for now a week. The version I am working with is 22.1 and I am working on a MacBook Pro 15in 2017 with Sierra 10.13.5, Processor: 2.9 GHz Intel Core i7, Memory: 16 GB 2133 MHz LPDDR3, Graphics: Radeon Pro 560 4096 MB and Intel HD Graphics 630 1536 MB,

    I noticed that the problem always starts showing up when I am working with text, especially when changing the tracking of the text. The problem shows up after usually a couple hours of work and it “resets” when restarting the application or the machine. It doesn’t happen with mathematical precision, sometimes it takes 5 minutes to show up, other times it takes a few hours, but since last week every time I worked on Illustrator this problem showed up sooner or later. It also seems to get worse and worse with time. At the beginning it was a subtle glitch of the text that I could resolve with restarting the machine or the application, but now it happens more and more frequently and restarting is not helpful anymore. This problem appears with ALL my files and also when creating a new file.

    What happens:
    Let's say I have some text that is 72pt and with tracking 0 in red and other shapes and text boxes around it in the artboard.
    1- I select the text box mentioned before
    2 - I make the tracking 200 in the character panel
    3 - At this point the text gets back to the previous size and colors, so for example the initial size 12pt and black. Instead of being 72pt with tracking 200 in red.
    4- Then from there the problem degenerates and develops in problems with bounding box, selections and it becomes impossible to work. Following I list all kind of problems I encounter after the problem shows up:
    - The text becomes impossible to control because every time I would make a change it would change back to a previous style
    - The bounding box disappears, or behaves weirdly for example not following the object or text if I move it
    - Selections happen randomly, so for example I select an object and some text gets selected too
    - Objects randomly move and repeat movements and changes in a way that seems to mimic the CMD+Z
    - Guidelines (the pink snapping ones) are completely random and stays active even when deselecting an object

    I am uploading a video where you can see me trying to move the blue line on the right. You can definitely see that the bounding box and selections behave crazy. The text gets also selected and when trying to move the line the text goes back of a step (so changes position or rotation to the previous one). The line keeps moving back.
    I also showed the document on CMD+Y mode and you can see the bounding boxes are not showing.

    Also I noticed in the past days when working on my coworker computer (a desktop Mac with a different creative cloud installed - different account) that there are little glitches of the same problem starting there as well, so for example the text is doing the same thing when I change the tracking : the text changes size and gets to the previous step of work when trying to change tracking. It’s not even close to where my issue is at but I know it is starting to behave weird. I also read some other posts on this board with similar problems.

    I’ve been in contact with the Adobe Support for a week now and it doesn’t seem anything is wrong with my computer. I also reset completely my computer a couple days ago, deleting all memory and applications, but that didn’t help, the problem showed up after a few hours of work.

    If you can’t reproduce the problem I can gladly share with you my screen and show you. Also this is the list of things that the Support has tried to fix the problem:
    - Reset the preferences
    - Deleting all my Wacom drivers
    - Deactivating my Intel graphic card (I am still confused about this one - does it mean now I am not using my computer at its maximum power? Can I activate it again?)
    - More changes to app folders and similar…

    Please can you help me solving this issue? It is not only annoying and frustrating, but it makes it impossible to work and it is damaging my ability to be professional.

    Hello, I’ve been having a problem with Illustrator for now a week. The version I am working with is 22.1 and I am working on a MacBook Pro 15in 2017 with Sierra 10.13.5, Processor: 2.9 GHz Intel Core i7, Memory: 16 GB 2133 MHz LPDDR3, Graphics: Radeon Pro 560 4096 MB and Intel HD Graphics 630 1536 MB,

    I noticed that the problem always starts showing up when I am working with text, especially when changing the tracking of the text. The problem shows up after usually a couple hours of work and it “resets” when restarting the application or… more

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Selection Tolerance for text or drawing is off and very annoying

    Using Mac OS X High Sierra 10.13.4 with Retina 5k display
    Illustrator CC 2018 version 22.1

    Please reference the attached image.
    Selecting a line. The curser is clearly on the line but the dot is highlighted instead.
    Selecting text with the text tool: the curser is clearly over the text, but the it is highlighting the circle around the text instead.
    Selecting dimension text: the curser is clearly over the text, but the tool shows text on a path.

    This is even more annoying when selecting a point. Click 20 times then give up and zoom in.

    And it is even way way way more annoying when selecting text because the text curser adds a new text box over the text which you were trying to select. Extremely annoying when all you want to do is small quick edit and it becomes a game of trial and error to even select the text.

    If this happened once in while (a far part while) then it would be ok and tolerable, but it happens very frequently. I have to zoom in quite a bit (usually from 100% to at least 300%) to get the correct object.

    Zooming in and out frequently to select something correctly is very annoying, specially when you can see that the curser is clearly on the object you want to select .. you click on it and something else next to it is selected instead.

    I tried various setting in the tolerance preference to no avail.

    This did not happen in Illustrator CC 2017.

    Using Mac OS X High Sierra 10.13.4 with Retina 5k display
    Illustrator CC 2018 version 22.1

    Please reference the attached image.
    Selecting a line. The curser is clearly on the line but the dot is highlighted instead.
    Selecting text with the text tool: the curser is clearly over the text, but the it is highlighting the circle around the text instead.
    Selecting dimension text: the curser is clearly over the text, but the tool shows text on a path.

    This is even more annoying when selecting a point. Click 20 times then give up and zoom in.

    And it is… more

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    6 votes

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17. When moving a vector with a radial gradient fill, the gradient shifts upon export of an SVG

    Gradient appears to be centered in Illustrator, but shifts on export depending on where the vector is located on the artboard/pasteboard (outside the artboard). I have to manually update the SVG markup on all my exported icons. :(

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    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    A sample file would have helped. I applied radial gradient on a circle and exported it to SVG. The visual appearance was matched. There are some limitations in SVG 1.1 spec like absence of blending mode support that can affect.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. Intermittently, Illustrator does NOT save the file.

    Intermittently, when I save a file (using Ctrl-S or File > Save), the existing file is NOT saved. This has caused me to lose work.

    The Illustrator UI thinks that the file has been saved - the File > Save option is greyed out. When I look in the file's location on disk, the existing file shows an older file date and time; the last time it saved successfully. There is a new file with the expected date and time and the extension "t".

    I can do a "Save As" which works. I can make some trivial changes the the file, Save, and that usually does save the file correctly. But the failure to save normally still occurs about 25% of the time. It's been happening since I installed Illustrator.

    I am working with .SVG files in Illustrator 22.1 on Windows 10.

    Intermittently, when I save a file (using Ctrl-S or File > Save), the existing file is NOT saved. This has caused me to lose work.

    The Illustrator UI thinks that the file has been saved - the File > Save option is greyed out. When I look in the file's location on disk, the existing file shows an older file date and time; the last time it saved successfully. There is a new file with the expected date and time and the extension "t".

    I can do a "Save As" which works. I can make some trivial changes… more

    4 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

19. Default web presets proof CMYK

    When selecting an RGB default, which should be basically Anything for screens, the default is still set to CMYK Web coated SWOP for preview.
    It seems the only way you can actually get things to look OK is to set the preview to proof colors ON, and have it set to Monitor RGB. This also seems dumb because I'm working in an RGB document. What ICC profile is Illustrator using when proof colors are off?
    Coworkers keep asking why things look so different in their browser. Well, it's because they're looking at their colors in illustrator pretty darn desaturated.

    Can you just make the RGB presets look correct by default?

    When selecting an RGB default, which should be basically Anything for screens, the default is still set to CMYK Web coated SWOP for preview.
    It seems the only way you can actually get things to look OK is to set the preview to proof colors ON, and have it set to Monitor RGB. This also seems dumb because I'm working in an RGB document. What ICC profile is Illustrator using when proof colors are off?
    Coworkers keep asking why things look so different in their browser. Well, it's because they're looking at their colors in illustrator pretty darn desaturated.

    Can… more

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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20. The interface doesn't appear

    When I open Ai, the interface never load(1). If I pass the cursor over the top, that bottons appear(2). And, if I select a new color of interface appear the rest(3), but if I press "Ok", that disappears.

    Intel Core i3-5005U CPU @ 2.00 GHz
    4Gb ram
    64bits system

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    9 votes

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    6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.