7471 results found

1. Bugged redraw/tearing when drawing a shape causes window to scroll.

   1. Illustrator CC2017.1.0
   2. Click and drag with a shape tool (e.g. rectangle) and while dragging move to the edge of the window so it causes it to scroll.
   3. The window should redraw the newly visible parts of the document as the window scrolls them into view.
   4. Depending on whether GPU acceleration is enabled or not you get nothing or you get the edge pixels repeated endlessly during the scroll until you release the mouse.
   5. See video for explanation: youtu.be/JC1anKCewQs
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2. A Bug using Pathfinder Trim with Gradients

   Version: Any

   Steps taken: Make a file with a gradient fill on top of an object with a solid fill. Apply pathfinder trim.

   Expected result: Object underneath gradient object is removed while gradient object stays as one solid object.

   Actual result: Gradient object is cut and solid object remains underneath.

   Video: https://youtu.be/6_kRG7MHCt4

   Further comments: When using pathfinder in Illustrator to trim objects that contain a gradient the objects underneath do not get removed as they should and instead appear to be divided. This seems to be an issue with how Illustrator makes gradient as if overprint fill was applied to the object. The workaround is to put a solid color underneath or apply the gradient as a fill in the appearance panel instead of using the tool bar, but that is not an intuitive way to design.

   Version: Any

   Steps taken: Make a file with a gradient fill on top of an object with a solid fill. Apply pathfinder trim.

   Expected result: Object underneath gradient object is removed while gradient object stays as one solid object.

   Actual result: Gradient object is cut and solid object remains underneath.

   Video: https://youtu.be/6_kRG7MHCt4

   Further comments: When using pathfinder in Illustrator to trim objects that contain a gradient the objects underneath do not get removed as they should and instead appear to be divided. This seems to be an issue with how Illustrator makes gradient as if overprint fill was applied to… more

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3. Repeat scale

   1. Scale an object NON UNIFORMLY using Scale tool.
   2. Select new object.
   3. Option-click to choose point of scaling and bring up dialog box.
   4. The previous NON-UNIFORM scale percentages are displayed, but UNIFORM is highlighted. Clicking the radio button next to NON-UNIFORM simply applies the UNIFORM value to the NON-UNIFORM values.

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4. Export to PSD

   1. Adobe Illustrator CC 2018
   2. Export in Illustrator as a PSD with retained layers
   3. Expected the same document to appear in Photoshop with all layers as it appears in Illustrator
   4. Some of the Vectors distorted as they were saving as a PSD

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5. Scaling type reverts to original size

   I'm trying to scale up live text and it keeps reverting to the original size. This happens both with and without the shift key.

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6. rasterize losing detail

   When rasterizing vectors mixed wither rasters detail is severely degraded.

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7. Layers Window Twirl Down Icon Issue

   I only know of this occurring on the latest version of Adobe Illustrator CC 2017 for Windows 8.1. In the Layers Windows, there's a very slight graphical bug. A locked group within another locked group is expanded to show what it contains by pressing the sideways "V" shaped arrow to the group's left side. As expected, the arrow plays its animation of rotating into the downward "V" shape and expanding the group. However, when the locked group is compressed down again, the button to expand the group disappears and is unclickable until clicking off to another item in the Layers Window and then clicking back to the original group I was working with. This also appears to only be an issue in Windows. I first noticed this on September 29, 2017, and it's still occurring as of October 14, 2017.

   I only know of this occurring on the latest version of Adobe Illustrator CC 2017 for Windows 8.1. In the Layers Windows, there's a very slight graphical bug. A locked group within another locked group is expanded to show what it contains by pressing the sideways "V" shaped arrow to the group's left side. As expected, the arrow plays its animation of rotating into the downward "V" shape and expanding the group. However, when the locked group is compressed down again, the button to expand the group disappears and is unclickable until clicking off to another item in the Layers… more

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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. Slow response time

   I have been using a my 2014 Macbook Pro with no problems using Adobe Illustrator. However I recently switched over to a PC i7-6850K CPU and two EVGA 1080 GFX cards. And I find that when I use AI after about 1 hour it starts to seriously lag... getting worse as time goes on. The only way I have been able to temporarily resolve this is to close AI entirely and then re-open the program.

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9. Replace Symbol widget missing from new Properties Panel - Needs Consistent Behavior

   Maybe I'm missing something, but if I have a symbol sitting on an artboard, the Properties Panel will have the "Replace Symbol" drop-down widget so that I can easily change it.

   However - if that same symbol is grouped, or displayed under a clipping mask - direct-selecting it (Control + Click) - this option will be missing from the Properties panel.

   CC 2017 did not behave this way - and the toolbar at the top of the window would always show this option when a symbol was selected. For users who utilize a lot of symbols within working files, or has to group things, makes replacing a symbol way more difficult than it was in CC 2017, and seems to be an enormous step backwards in terms of usability.

   Can this be fixed so that it shows up consistently?

   Illustrator Version: CC 2018 22.0.1 - 64-bit

   Maybe I'm missing something, but if I have a symbol sitting on an artboard, the Properties Panel will have the "Replace Symbol" drop-down widget so that I can easily change it.

   However - if that same symbol is grouped, or displayed under a clipping mask - direct-selecting it (Control + Click) - this option will be missing from the Properties panel.

   CC 2017 did not behave this way - and the toolbar at the top of the window would always show this option when a symbol was selected. For users who utilize a lot of symbols within working files, or… more

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10. Reflect tool in Illustrator doesn't work

    Dear Adobe,

    I can't reflect object, please help!

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11. Transparent lines at beginning and end of Gradient Slider

    Changing the Opacity of any Gradient Stop in the Gradient Slider to less than 100% appears to add 1px transparency grid lines to the left and right of the Gradient Slider preview.

    In my screenshots, 100% Opacity displays correctly. 99% shows the transparency grid display bug on the left an right of the slider.

    The lines do not scale with the palette.

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12. Dynamic symbols automatically expands

    When placing a dynamic symbol on an artboard, then re-opening the document it becomes "expanded" — the link to symbol gets broken. This only occurs with dynamic symbols.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

13. release to layers not working

    release to layers not working. Does it for 1 group or sublayer, but not for all of them. Had to open CC 2014 to get it to work.

    3 votes

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Mohit Agarwal | Lead Software Engineer – Illustrator

14. New version randomly and continually changing position of endpoints

    I have a large map I'm working on that's doing a strange thing ever since AI CC's last update (21.1.0).

    After the update, Illustrator seemed to change the "Arrowheads" (circles in the case of this file) position at the end of SOME, but not all, of my lines. As far as I could tell, the unwanted and automatic change was completely random. Worse yet, it seems to be continuing at random, as though AI has developed an AI intended to drive me insane.

    Anyone else experiencing this? (In the sample screenshot, the circles at the ends of the lines representing Bronco, Arabian, and Palomino cul-de-sacs were created in Illustrator before the Creative Cloud's last update to stop before they encroached on the streets' labels. Note, however, the myriad cul-de-sacs to the right of these remain as they were intended.)

    I have a large map I'm working on that's doing a strange thing ever since AI CC's last update (21.1.0).

    After the update, Illustrator seemed to change the "Arrowheads" (circles in the case of this file) position at the end of SOME, but not all, of my lines. As far as I could tell, the unwanted and automatic change was completely random. Worse yet, it seems to be continuing at random, as though AI has developed an AI intended to drive me insane.

    Anyone else experiencing this? (In the sample screenshot, the circles at the ends of the lines representing… more

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15. IllustratorSaveOptions in C# .NET is not working anymore as expected

    For more than a decade the following Illustrator script has been applied via C# .NET in combination with all existing Illustrator versions (sourcecode):

    typelib.IllustratorSaveOptions saveOptions = new typelib.IllustratorSaveOptions();
    saveOptions.Compatibility = typelib.AiCompatibility.aiIllustrator8;
    saveOptions.FlattenOutput = typelib.AiOutputFlattening.aiPreserveAppearance;
    DestDoc.SaveAs(sPath, saveOptions);

    All over the internet we see a lot of people using the same code above (applying the exact same idea) also in other programming languages.

    Following test has been done with Illustrator versions CS, CS2, CS3, CS5, CS6, etc. on the latest Windows 10 operating system and VS2012: draw 2 intersecting rectangles: above yellow, the other red. A transparency Difference has been set on the yellow rectangle.

    AI version 8.0 output results via scripted AI 8.0 output:
    using the source code above, in versions up to and CS5, three rectangles are outputted (transparency is being flattened), but later versions (CS6 up to and the latest Creative Cloud Illustrator version) outputs only two rectangles (do not flatten but remove the transparency as if option aiPreservePaths instead of aiPreserveAppearance is active).

    Everything is working well in case the save to AI format 8.0 is done manually from within the Illustrator programs.

    What has been changed that has broken this functionality? Do we have to add something to the code mentioned above, or, has a bug been introduced in Illustrator from version CS5 to CS6 which is still present up to and today? We have no idea why this is not working anymore. Please look into it because this piece of functionality is quite important for our customers.

    For more than a decade the following Illustrator script has been applied via C# .NET in combination with all existing Illustrator versions (sourcecode):

    typelib.IllustratorSaveOptions saveOptions = new typelib.IllustratorSaveOptions();
    saveOptions.Compatibility = typelib.AiCompatibility.aiIllustrator8;
    saveOptions.FlattenOutput = typelib.AiOutputFlattening.aiPreserveAppearance;
    DestDoc.SaveAs(sPath, saveOptions);

    All over the internet we see a lot of people using the same code above (applying the exact same idea) also in other programming languages.

    Following test has been done with Illustrator versions CS, CS2, CS3, CS5, CS6, etc. on the latest Windows 10 operating system and VS2012: draw 2 intersecting rectangles: above yellow, the other red. A transparency Difference has been set on… more

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16. Illustrator doesn't find color profile, which are shown in Indesign

    Hi everybody,

    I installed an eci color profile (pso-coated_v3) on my windows 10 computer (right-mouse-click, then install). In Photoshop CC and Indesign CC everything is fine, so it is installed correctly. But the new profile isn't shown in Illustrator CC.

    I reopened Illustrator and also de- and reinstalled it...

    Does anybody has got an idea, why the new profile doesn't show in in the color-settings of Illustrator?

    Thanks a lot!

    Best wishes
    Rene

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    An installed color profile can be accessed and used like this:

    Edit > Color Settings: Working Spaces, CMYK: choose the profile you need.

    Then go to Edit > Assign Profile and set it.

17. Delay of text cursor

    1. Illustrator 22.0.0 (64-bit).
    2. There is a delay in the text cursor showing up when it's moved with arrows or a text path is newly clicked, requiring one to wait for it before being able to continue working.
    3. The text cursor should be immediately visible.
    4. There is a delay instead of a couple seconds. (That's a long time when making many moves in a row.)
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    Request to Contact Support  ·  Raghuveer responded

    Hi,
    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html. Please give a reference to this post so that we can identify you.

18. Corners dialogue box deselects points when adjusting radius

    When selecting multiple points in a shape and double clicking on a corner widget to bring up the Corners dialogue box, changing the corner type and rounding affects changes all the selected points. However, changing the radius effectively deselects the other points causing only the point associated with the widget that I double-clicked on to be affected.

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19. Snap to Point causes jumping with long Guides

    I'm using very long guides to create a custom angled grid, and use Snap to Point to snap paths to intersections of those guides. However, sometimes the Snap to Point causes "jumping", i.e. it tries to snap to the intersection, but when it does, it scrolls the document a tad upwards, and hence goes immediately out of snap. Sometimes it even causes jumps of hundreds of millimeters. It doesn't always happens, but only with some guides intersecting in some points. I cannot really say what actually makes it happen.

    I created a test file to where I isolated only three objects, the path with three vertices and two long guides intersecting. when trying to move the middle vertex to the guide intersection, it always jumps. It also happens if I paste them to a new document. It also happens even if I move the guides anywhere on the document.

    It only happens with guides, not when I release them back to paths. But, if I release and re-make guides, the problem still persists.

    However, strangely enough, if I take the diagonal guide and cut & paste (Paste in Place) it back to the same document, the problem goes away. This happens if I make the cut & repaste with either guides or guides released to paths and remade to guides.

    The guides were originally created en masse with just two lines and duplicated with Blend (thousands of lines), and then duplicated in different angles. I'm not sure if that affects this problem.

    (I'd just use paths to help alignment, but with thousands of lines the guides seem to burden the rendering much less.)

    I'm using very long guides to create a custom angled grid, and use Snap to Point to snap paths to intersections of those guides. However, sometimes the Snap to Point causes "jumping", i.e. it tries to snap to the intersection, but when it does, it scrolls the document a tad upwards, and hence goes immediately out of snap. Sometimes it even causes jumps of hundreds of millimeters. It doesn't always happens, but only with some guides intersecting in some points. I cannot really say what actually makes it happen.

    I created a test file to where I isolated only three… more

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20. I can't paste into a new layer

    I've updated to Illustrator version 22.0.0. I am working on a file where I need to replace a logo bug, so created a new layer. I've locked the original layer and then tried to paste the new bug onto the new layer (yes, it is selected), but I get the notice "You are attempting to paste or drag into one or more layers that are locked or hidden. Do you want to unlock and show all approriate layers?" So now I have to paste onto the original layer first, then move up to new layer. Is this a bug?

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As stated in the comment, if 'Paste Remembers Layers' option is turned off in Layers panel’s menu, this is an expected behavior — Illustrator tries to paste the art into a layer with the same name it was copied from, ignoring the selection in Layers.

    If you disable it, Ai will respect the layer selected.