Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7677 results found
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Hitting Enter/Return to confirm after modifying values (Stroke, Opacity, Etc) in the Top Toolbar Opens a Move Dialog Box Instead
When modify values such as opacity in the toolbar, i have always hit enter/return to confirm changes. As of recently however, this now opens a Move dialog box instead of submitting my changes. (See the attached gif for an example)
If there is something wrong about my workflow please let me know, but I don't currently see any other way of confirming these types of minor edits.
After several rounds of cancelling the move dialog, the changes will miraculously go through, but there doesn't seem to be any rhyme or reason as to why. As you can imagine, this is…
3 votes -
New Artboard Decimal Rounding
Illustrator 2015.3.1
Created a new document, set artboard to 3.375 x 2.125 with .125 inch bleed. Dialog box rounds to 2 decimal places as usual, but I expect that it honors the 3 decimal input. Save document as PDF, place into InDesign using Bleed box, am surprised to discover that document places at dimensions of 3.63 x 2.38.
Further testing shows that if I enter the proper dimensions with the artboard tool after creating the document, then it honors the 3 decimal places. So it is only the new document dialog that is actually rounding the dimensions.
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Color Panel changing multiple swatches issues
Illustrator 2018 CC 22.0.1
Mac OS El Capitan 10.11.6In the past using with CS5, I was able to select multiple swatches in the colour panel, double click, and then change properties such as “Global”. As per the video in AI CC 2018, I select multiple swatches, double click, and it only opens the panel for the colour I clicked on. I’m only able to change multiple colours by clicking on the Swatch Options.
I don’t know if this is a bug or a feature that was dropped, but it would be nice to have it back for more efficiency.
1 vote -
Some shortcut keys is not working well
Some of the shortcut keys is not working well when drag file from computer to illustrator.
3 votes -
Text selection not showing highlighting after macOS High Sierra 10.13 download
When selecting any text, the text is not highlighted, thus removing my ability to know what I have selected. I am running a mid 2010 MacBook Pro. All was working well until I updated to macOS High Sierra 10.13. I have done all work arounds with no success.
1 votePlease get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks
Anish Kumar
Illustrator team -
PDF does not preserve Illustrator editing capabilities!!
I upgraded two days ago to the new version of Illustrator. I've been saving PDFs with 'Preserve Illustrator Editing Capabilities' for years. Now when I do it, it's flattening the PDFs and not allowing editing as normal. It has totally ruined two of my complex files and I've lost hours of work.
Has anyone else had this problem or know of a fix?
So frustrating!
1 votePlease get in touch with us at support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
copying graphs from Excel
It stopped pasting copied graphs from excel. The message is 'The operation cannot complete becaues of an unknown error.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Undo Button Stops Working
When using the pen tool, if I move the object or try to undo an incorrect anchor placement I cannot undo what I've done by using keyboard commands or Edit > Undo
3 votes -
outline - filled shape bug
If I fill the new shape with color it doesn´t really work. I get a straight outline istead of a curve. Additionally there is a difference between outline view and colored view.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Ctrl key moves canvas in Illustrator rendering Ctrl-Z unusable
Everytime I press the Ctrl key in Illustrator is moves the canvas right, making me unable to use ctrl-z or any other ctrl command because it defaults to moving the canvas, I'm pretty sure I have the latest version of Illustrator and the problem just started happening when I opened a psd file in it today. Didn't have this issue while using illustrator a few days ago.
1 vote -
Edges of art look broken and corrupted in GPU mode
I am having trouble with Illustrator
1 vote -
Better Customer Service & Chat
Having reps that actually help find solutions instead of jumping to reset all preferences and reinstall programs.
3 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels. Meanwhile, we will work all in our capacity to make a better support experience for you.
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Strokes on text container disappear with transform effect.
https://forums.adobe.com/message/9763703#9763703
Create a text box.
Deselect it.
Direct select the container path.
Give it a stroke.
Select the text box and apply the Tansform effect.
Stroke disappears.
Delete the Transform effect.
Stroke appears.3 votes -
Stock Single Action Download?
There's no forum for Stock Photos so I decided to post here - Why is downloading an Adobe Stock image not at least a double-action before downloading? I went to see more of a photo, miss-clicked and before I could stop it, the image started downloading and I was minus one image credit for an image I can't use. Tech support told me they would issue a "one-time" image credit, but this reeks of opportunism. If the system had simply asked me if I was sure I wanted to download I would have declined, but it started automatically on an…
1 vote -
Failed SVG 1.1 Import/Export in Illustrator CC 21.1.0 (Win)
Isolate Blending sets to default mode on all fonts when importing SVG-files to Illustrator and cause ”bitmap fonts” on printed paper in web browsers for Windows with embedded fonts from exported PDF-files from Illustrator.
Transform lines ignored in SVG-Import in Illustrator from scaled Graphic/Movie Clip from Animate CC 16.5.1.104 (Win).
<g transform="matrix( 0.25, 0, 0, 0.25, 0, 0) "></g>Tracking text failed and ignored in SVG-Import and Export in Illustrator (SVG-Export from Animate).
<text letter-spacing=”0.1”</text>
2 votes -
Bounding box does not rotate correctly with certain elements
If you take two lines and make an X shape and group it, when rotating this shape (say 30%), the bounding box resets to straight up and down (as opposed to rotating with the X shape) so any further scaling of this shape will be off. In this case, the X will become asymmetrical with any further scaling. This is a new bug as previously versions of Illustrator kept the bounding box oriented as it was originally.
This is on a Mac with the latest Illustrator CC.
2 votes -
pathfinder minus front releases compound shapes from their compoundedness except when the compound is a negative space.
pathfinder minus front releases compound shapes from their compoundedness except when the compound is a negative space.
2 votes -
Application crash when copy/pasting SVG paths
I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.
Adobe Illustrator CC (latest) Windows 10 64bit
Steps:
1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
2. Select any part of the logo.
3. Copy using Edit -> Copy or CTRL+C
4. Paste using Edit -> Paste or CTRL+V
5. The application…2 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Fonts Slow EVERYTHING Down
Fonts are the slowest feature in programs from MS Office to Adobe. This problem just caused me to lose work because AI shut down while trying to figure out how to manage a standard font with which I was working. Thanks for nothing AI and your simpleton font generators. You're fired.
3 votes -
Zoom artefact
Illustrator 21.1.0
When I use a very high zoom (25 500 %), paths appear distorded or even disappear.
It happens when GPU rendering is off as well as when it's on.
3 votes
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