Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7719 results found
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Illustrator has crashed twice in the past hour (and multiple times today)
I was editing lines in this document and it keeps crashing. Not sure why... Any help would be appreciated! I was moving lines from one layer into another when it crashed just now. Thanks!
2 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket as we are not able to reproduce this on AI version 22.1.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
crash
I am using CC 2018 and it is up to date. Illustrator randomly quits when saving file. When I hit command + s, Adobe will randomly quit. Has done it twice today. A few more times the last few days.
1 voteAre you by any chance saving it a network share over macOS 10.13?
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Unembed flattened Link, needs warning that it will save over layered file.
You need to warn/remind users that the flattened link (that they chose to do when they first embedded their link), if they then save their "unembed" file back to the original link location of the original layered source file, they will be saving a flat version over the top.
1 vote -
Send to back
I am busy working on a big logo project on illustrator, using only one layer. I started filling up the art-boards and space available. However, after only using about a third of the available space the send to back feature wouldn't work. It would register the object as infront of the other object but it wouldn't show the object I placed infront.
I am a 14 year old student at the International School Eindhoven.
1 vote -
Surface pro 4, Illustrator and InDes
I am having problems running Illustrator CC and InDesign CC on my new Surface pro (Intel Core i7-7660U CPU 2,5GHz, 16,0 GB RAM). Usually the programs crashes on startup, and the crash is followed by an option to send a crash report. When trying to send the crash report, the crash report crashes! Only Randomly the programs open, but then it seems like the programs are running on wrong resolution. Have anyone else experienced these issues, and is there any fix?
1 vote -
warped text
Trying to change font size after text has been Warped in Illustrator is not working correctly. It's just warping the text further, & not making it smaller.
1 voteDo you still have this problem in the latest versions of Illustrator?
If you do — please share the test file and a video of the behavior.
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Transformaton Pallet Y issue (bug?)
When I tab through the transformation pallet to input the X and Y vallues. The Y always changes to something that seems random, always need to fill Y in a second time.
1 vote -
Some files (not all) print in a mirror image
Random files will print in a mirror image. I have checked settings in my printer and it is not there. This started happening when I updated Illustrator 2 days ago
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
1 vote
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
4k scaling glitch
When opening Ai on my pc with 4k resolution, a lot of the content on the menu page i off, and I can't resize them to see the rest.
This is also current in the "new document" setup.
Very irritating.1 vote -
file dmage
illstratrator cs3 user from south korea. some trouble occured.
when open file, file damage window problem!!
please answer me....1 vote -
Saves pdf as ai, and a lousy update.
Today as I was trying to save out a pdf Ai would remove the name when changing folders, everytime. Then it saved a pdf with an Ai extension, but will only open as a pdf. Screwing all of my work because it saved the file as an Ai, instead of overwriting my changes. This entire update has been a **** big buggy dis-appointment and appears to have no added value.
When will software mfg realize that people are tired of updates?1 vote -
Bizarre Issues with Fonts and Rendering; Creative Cloud
Subject: Bizarre Issues with Fonts and Rendering; Creative Cloud
Illustrator 2018 CC 22.0.1
Mac OS El Capitan 10.11.6
Suitcase Fusion 19.0.4 (6333)iMac (Retina 5K, 27-inch, Late 2015)
3.2 Ghz Intel Core i5
24GB DDR3I’m not sure when this started - possibly when the recent update for Creative Cloud occurred. One day I was unable to take a screenshot without it looking distorted and something strange happened with my screen in the top navigation bar - again all distorted. I had to restart.
Recently I couldn’t sign into Creative Cloud as it was greyed out. Had to restart.
Now…
1 vote -
Syncing font from Typekit never works
When opening a file that I have used Typekit fonts in, the missing fonts dialog box tells me they are missing, but are available to sync from Typekit.
I have tried the following to restore my fonts- Press "Sync" from the missing font dialog box inside illustrator. (this does nothing. it loads forever and never updates my fonts)
- Open typekit in browser, unsync and re-sync all fonts.
- Close file. Open typekit in browser, unsync and re-sync all fonts. Re-open file.
- Quit Illustrator. Open typekit in browser, unsync and re-sync all fonts. Launch Illustrator. Open file.
NOTHING works.
12 votesThank you all of you who had contacted us. Here is the solution
Kindly try the troubleshooting Steps mentioned on Link: https://helpx.adobe.com/typekit/kb/troubleshoot-font-syncing.html .
If above mentioned link does not resolve your problem Kindly collect the logs as mentioned in the e link and get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.NOTE: For Myraid pro refer to the link: https://forums.adobe.com/thread/1638311
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Illustrator crashes when adding an art board
Illustrator crashes when adding an art board
3 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
Blur effect not working due to an unknown error
When I using blur effect and blur in drop shadow I am getting a popup as unknown error. I am using adobe illustrator cs6
1 vote -
Illustrator cc 2018 does not work correctly with the Nvidia GF 610m graphics card.
The program closes with an error when selecting the brush tool. Is there any solution to this problem? I know about switching to an integrated graphics card, but its performance is very small. I noticed the same thing when working with nvidia in illustrator, the tooltip does not show any hints, just the new dialog for creating a new document does not appear (only the advanced one works or the old one works, I do not know how it is called correctly).
2 votes -
All of the bugs I have dealt with in just one week!
These are all the issues that I had this week. Solutions?
1/31 Anchor points refuse to join
1/31 Eraser not working
1/31 While using shape tool to make a circle it changed to a square mid-creation.
1/31 Resize handles not appearing while using direct selection tool.
2/2 Cannot deselect by clicking, must choose deselect.
2/2 Font names disappearing from font selection drop down.
2/2 While image is selected, crop button has disappeared from the top bar.
2/6 Crop disappeared again.
2/6 Direct selection tool not allowing resize again.
2/7 Crop disappeared again.1 vote -
Freeze screen
Sometimes the text boxes freeze and seem like I can't edit but actually are editable, is just I can't see exactly what I am doing.
The other thing, and is a major issue, is that the outline mode is not visible, apparently, I can activate it but there nothing changes on my screen besides the option that shows that the mode is active.2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Adobe Color CC "Adobe Servers not available" [Bug]
Unfortunately I can't open the expore-rider of adobe color cc when signed in.
Everything works perfectly, when I'm visiting the webpage https://color.adobe.com as a guest. But when I sign in, which is required to perform any actions, the above mentioned error occures.
The "Create" and the "My Themes" riders work still perfectly when signed in.
I've tried it under Edge/Chrome and Firefox. Besides Firefox none of the browsers has Addons installed. I'm running a Windows 10 Machine.3 votesHi ,
Please accept my sincere apology for the inconvenience.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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