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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7508 results found

  1. Illustrator CC - Lags constantly every attempt to do something in my layers

    I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)

    I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb…

    5 votes

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    3 comments  ·  Performance  ·  Admin →
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  2. 5 votes

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    1 comment  ·  Tools  ·  Admin →
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  3. Cannot open file with Bridge

    I am using the latest version of Illustrator, CC2017.
    Often, an Illustrator file will not open with Bridge. Bridge is also the latest version. CC2017. Initially, files will open normally.

    No other application has this problem.

    1 vote

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    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  4. Can only open 1 Ai file at a time

    Can only open one Ai file at a time. If current Ai file open is open in Illustrator and you try to open another file concurrently through all means, it will not open. The only way around this is to open each file in a different version of Illustrator, or completely close Ai to open the new file.

    3 votes

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  5. Type and Text Sizing

    Illustrator CC 2017

    I was adding a Type/Text box into my design when Adobe Illustrator stopped working and not responding. Then when I was able to get it back up I could place a Type/Text box in my design but the box was filled with lines and lines of unwanted text. I got that fixed but now the text comes up at barely 1/16th of an inch and I am unable to change the font size. I have done everything that everyone has suggested and I have also uninstalled the program and re-installed it and the problem is still occurring.…

    1 vote

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  6. Swatches disappear

    I've been experiencing this phenomena in which my swatches would disappear every now and then. One day, I'll have all the default swatches available in the swatch menu, other days, it'll only be the color white.

    1 vote

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  7. Illustrator CC 2017 (macOS 10.13) crashes unexpectedly in High Sierra.

    I was creating a second artboard and about to save my file when the program just crashed. This is the third time this has happened since I upgraded and before I realized there was a compatibility issue. Also, when opening Illustrator first thing in the morning after turning the computer on, it is back to taking a long time to open, usually getting hung up on the Perspective.aip.

    1 vote

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  8. High Sierra: "Package" function doesn't work

    Hi everyone. On High Sierra the "Package" function doesn't work properly (Illustrator 21.1.0). The fonts are packed completely, the links sometimes too, but often there are a lot missing links. The document itself is not saved into the packed folder. A message appears, that the packaging couldn't be done.

    1 vote

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  9. Dialog Box Behind App - Force Quit

    1. 21.1.0 (macOS sierra v10.12.6 (16G29))

    2. This is happening more and more, and usually when first opening the application. If some dialog box, typically a warning or something, pops up but for some reason then gets pushed behind or hidden by the main app window, there is no way to get back to it and no way for the app to function. Trying to click on ANY part of the app just gets the "no - beep", the sound that plays when you are trying to do something but something else has to happen first... like if a warning box pops…

    1 vote

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    1 comment  ·  Launch  ·  Admin →
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  10. High Sierra MacOS 10.13 Illustrator and navigation

    When I use Command+Tab to navigate between programs, I have to hide all open programs to see Illustrator's interface. The open palettes will display, but not the the document window, toolbar, application bar. When I try to hide Illustrator, only the palettes respond. Illustrator is generally sluggish with High Sierra.

    1 vote

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  11. Sketch Svg

    Illustrator crashes when opening svg files from sketch.

    1 vote

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  12. Library Drop Down Fails (Creative Cloud not specific to Illustrator)

    Drop down fails using Illustrator (or PS) and Creative Cloud Libraries.

    https://www.youtube.com/watch?v=vhPEVZpS0k4

    Fix is to open Library window wider, or right-click.

    5 votes

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  13. Adobe illustrator CC 2017 Stoped working

    Adobe illustrator CC 2017 stopped working,
    when trying to open exsisting files or create new files in adobe illustratior cc 2017
    it comes up with error -

    a problem caused the program to stop working
    correctly. window will close the program and
    notify you if a solution is available.

    2 votes

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    0 comments  ·  Other...  ·  Admin →
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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  14. 3D omits fill when rendering objects

    3D habitually doesn't render objects properly - typically by missing off the fill. Here's a simple example attached.

    1 vote

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  15. Failure to Launch on OS X 10.12 (Sierra)

    Fresh install (never had Illustrator nor Photoshop on this Mac), on OSX 10.12.6. Downloaded and installed okay, both Illustrator and Photoshop, but neither of them successfully launch. Both abort out before the splash screen appears with an uncaught exception.

    Process: Adobe Illustrator [14804]
    Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 21.1.0 (21.1.0)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [14804]
    User ID: 501

    Date/Time: 2017-10-05 01:51:31.953 -0700
    OS Version: Mac OS X 10.12.6 (16G29)
    Report Version: 12
    Anonymous UUID: 40DDCD81-AFE5-EA6C-1264-9E93FDB1C6EA

    Time Awake Since Boot: 680000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0…

    1 vote

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  16. zoom tool?

    did something happen to the simple command + and command - zoom keyboard shortcuts? I've been using those since 1995 or 6, and now when i use them it centers me on a specific, but unselected artboard?

    2 votes

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  17. After I type text, I can't correct a word. When I click on it it will select a new text box above it. I can only delete the entire text.

    After typing a word/paragraph, I can not delete any part of the word except I can select it and delete the entire word/text box. I just got illustrator a couple of months ago and I have always had a problem with it, but now it doesn't work at all. Help!

    2 votes

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    Hi,
    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html. Please give a reference to this post so that we can identify you.

    Thanks.

  18. High Sierra drag/drop/copy/paste issues

    Drag/drop/copy/paste lags, doesn't work in Illustrator 21.1.0. Everything (click/drag/copy/copy/paste) is so slow that it doesn't appear to work. Even something as simple as Help/About fails.

    1 vote

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  19. File preview is corrupted, when bottom layer is hidden

    All Round Join/Round Cap strokes are incorrectly shown as Miter Join/Butt Cap in preview on MacOS when file is saved with bottom-most layer hidden. Contents or name of bottom layer do not change behavior.

    Adobe Illustrator CC 2015.3.0 on MacOS Sierra 10.12.6

    1 vote

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  20. Mooving slow elements together

    When we want moving all objets together, it's very slow

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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