8341 results found

1. variable

   Hello,

   I use an illustrator file with variables with 100 datasets.

   Problem: when switching through datasets via the small triangle buttons recently gives strange popup "the actual values are not captured and will be deleted when switching , continue?" - was not the case before!! i never had this message since 1 year and i nothing changed, apart from the content of the variables.

   When clicking button "ok" the next dataset is shown without problem. The problem is that i cannot make a batch processing any more, because this useless message needs to be clicked every time.

   I dont understand which "actual values" are meant and "not captured". The values are fixed and not changed??!?

   CC2018 22.1 64bit

   Hello,

   I use an illustrator file with variables with 100 datasets.

   Problem: when switching through datasets via the small triangle buttons recently gives strange popup "the actual values are not captured and will be deleted when switching , continue?" - was not the case before!! i never had this message since 1 year and i nothing changed, apart from the content of the variables.

   When clicking button "ok" the next dataset is shown without problem. The problem is that i cannot make a batch processing any more, because this useless message needs to be clicked every time.

   I dont understand… more

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Looks like the current values in the document that are linked to variable are updated and not captured in new data set. Try capturing new data set and then switch.
   If this doesn’t solve your problem,
   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . we will need someone to look into your machine to figure out what is going on here.

2. crashing, will not open at all

   Cannot get illustrator to open. Latest version.

   Crash report attached

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   I do have one suggestion – please reset preferences and try again. Found the following in your crash report.

   terminating with uncaught exception of type dvacore::filesupport::eof_error: Error reading past end of file: ‘/Users/bradharris/Library/Preferences/Adobe Illustrator 22 Settings/en_US/WSMgrCfg/WSMgrCfg’
   abort() called

3. Gray artifact appears when I move the tool

   Gray artifact appears when I move the tool

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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4. Adobe Illustrator CC 2017 and Roland Cutstudio Plug-In Issue

   Hi all,

   I'm having great difficulties with Adobe Illustrator CC 2017 and using the Roland Cutstudio Plug-In on both Windows 7 64-bit and Mac OS Sierra 10.13.2.

   I have tried to install it both with the Adobe Creative Cloud HTML and also with Anistasy's Extension Manager. While the extension does appear, when I click on Print to Output I receive this message:

   Cutstudio is not found. If cutstudio is not installed, please install it. If cutstudio has never run, please run it. Then restart Adobe Illustrator.

   This error message only appears on the Windows 7 PC, I can confirm drivers are working as I was able to initiate a test print page.

   On the Mac, a similar thing happens but NO error message appears. I can't see the cutter in the printer list and I'm unable to locate a driver for the cutter.

   The cutter is a Roland CAMM1-Pro GX-500.

   I have tried reinstalling the plug-in via Adobe Cloud only and it still fails.

   I can confirm that in CS6 and CC 2015, there is no problem with the plug-in but we must use 2017 moving forward.

   Any ideas would be appreciated.

   Thanks.

   Hi all,

   I'm having great difficulties with Adobe Illustrator CC 2017 and using the Roland Cutstudio Plug-In on both Windows 7 64-bit and Mac OS Sierra 10.13.2.

   I have tried to install it both with the Adobe Creative Cloud HTML and also with Anistasy's Extension Manager. While the extension does appear, when I click on Print to Output I receive this message:

   Cutstudio is not found. If cutstudio is not installed, please install it. If cutstudio has never run, please run it. Then restart Adobe Illustrator.

   This error message only appears on the Windows 7 PC, I can confirm drivers… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please contact Cutstudio support and check for compatibility with Illustrator version. Additionally, CC 2017 was not supported on 10.13 and we have fixed lot of compatibility issues with CC 2018

5. I cannot open my illustrator almost nine months，and I tried every suggestions，I need refund.

   I cannot open my illustrator almost nine months，and I tried every suggestions，I need refund.

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6. Slow on iMac

   I have just bought a new iMac Retina 5K 27-inch (2017) with i5 3,4 processor, 16 gb of Ram, Raedon Pro 570 with 4 GB.

   Illustrator is very very slow... the files I have are simple vector only with no effects and simple paths. The files are local.

   I have a low spec 5 year old pc laptop, the files run better on that...
   Please help!

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

7. Illustrator Distortion of Template and final art

   Yesterday morning or 3 prepress PC opened a billboard template, and it appeared distorted (Sketch Look). We checked all preferences and setting in both Illustrator and Windows and found no problems. Had artist build the billboard anyway. When the art was checked the numbers on the top and sides of the board extended beyond the live and bleed area. When doubled clicked on they came back within normal parameters. We check all Billboard templates with the other 3 prepress PCs and had no issues with the templates. Last night uninstalled and re-installed illustrator. The problem still exists. If I get another billboard built by this PC I will do a screen capture so the error can be viewed on a good PC with Illustrator.

   Yesterday morning or 3 prepress PC opened a billboard template, and it appeared distorted (Sketch Look). We checked all preferences and setting in both Illustrator and Windows and found no problems. Had artist build the billboard anyway. When the art was checked the numbers on the top and sides of the board extended beyond the live and bleed area. When doubled clicked on they came back within normal parameters. We check all Billboard templates with the other 3 prepress PCs and had no issues with the templates. Last night uninstalled and re-installed illustrator. The problem still exists. If I get… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

8. Adobe CC 2018 Ai files not responding when opened and file panel not visible.
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

9. Illustrator 2018 crashes constantly..

   Hey there, fellow Illustrator-People,

   since yesterday I'm running into an issue that stops me from making any progress on the project I'm currently working on, without any signs of a logical cause here.

   I was trying to open up a few recent files I worked on but Illustrator just straight up closes, without any crash pop-up or illustrator re-opening any of the files when getting started again. It's possible to open up illustrator via the app icon, but not via the files I want to edit. I then checked if other files can be opened, and to my surprise, some of them can, but some can't (especially the ones I've been working on lately).

   I figured that maybe Illustrator has a problem with the amount of artboards I got in the recent files because the older ones with less artboards got loaded up without a problem, but when loading a file from last year with close to sixty artboards it wasn't a problem, too. So it kind of has something to do with the files, I guess.

   Overview

   MacBook Pro (15-inch, 2016)
   Processor: 2,7 GHz Intel Core i7
   Memory: 16 GB 2133 MHz LPDDR3
   Startup DIsk: Macintosh HD
   Graphics: Radeon Pro 455 2 GB

   OSX: macOS High Sierra Version 10.13.3
   Illustrator Version: Adobe Illustrator CC 2018 v. 22.1

   1. Illustrator closes instantly without any sign of crash when opening recent files I've been working on.
   2. Illustrator can however be started without opening any file.
   3. Illustrator can however be started with some older files I haven't been working on recently.

   I will be uploading the crash log, too.

   Any suggestions?

   Hey there, fellow Illustrator-People,

   since yesterday I'm running into an issue that stops me from making any progress on the project I'm currently working on, without any signs of a logical cause here.

   I was trying to open up a few recent files I worked on but Illustrator just straight up closes, without any crash pop-up or illustrator re-opening any of the files when getting started again. It's possible to open up illustrator via the app icon, but not via the files I want to edit. I then checked if other files can be opened, and to my surprise, some… more

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10. Variable font remains static

    I've been working on various variable fonts, which, while there are sometimes are some GPU rendering issues in Illustrator, work as expected.

    However, my last creation remains static while changing the variable (see example). The font variation works perfectly in online environments, it's only in Adobe apps that this seems to be an issue.

    Using version 22.1

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

11. Changing size in export doesn't change size

    When exporting files via Save As, if I change the size, it doesn't update the actual export size until I do something else, like toggle the clip to artboard on and off or change from optimize for Art to for type. This has been a persistent error across versions of Illustrator and MacOS for some time.

    Once you hit tab to leave that portion of the export dialogue, it should update without any additional steps.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

12. Drag, alt, and resizing are all working incorrectly & create new non-existent objects

    Items I select and resize seem to adjust from arbitrary points that appear, unrelated to the shape of the geometry. Attached, is a screenshot where I changed the scale of the blue diamond. The other green selected box doesn't actually exist, but is now included in the geometry of the original. If you group an object which has one of these phantoms, it will stay in the group indefinitely. Additionally, the alt-drag feature creates many duplicates. If you're scaling using the alt-command, it will work for a second and then start duplicating.

    I am on Illustrator 22.1,
    Mac OSX High Sierra, 10.13.4 (17E199)

    Items I select and resize seem to adjust from arbitrary points that appear, unrelated to the shape of the geometry. Attached, is a screenshot where I changed the scale of the blue diamond. The other green selected box doesn't actually exist, but is now included in the geometry of the original. If you group an object which has one of these phantoms, it will stay in the group indefinitely. Additionally, the alt-drag feature creates many duplicates. If you're scaling using the alt-command, it will work for a second and then start duplicating.

    I am on Illustrator 22.1,
    Mac OSX High… more

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    Request to Contact Support  ·  Illustrator Engineering responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

13. Finecut Rasterlink

    Cut path and Reg marks work fine
    Output to Rasterlink produces a Blank screen and freezes illustrator

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please contact Finecut support

14. When using pathfinder crop my system locks up and has to be closed down.

    I am using pathfinder to crop and it has only worked a handful of times. The other times it locks up and program has to be restarted and it is VERY time consuming. Any suggestions would be appreciated. Thanks!

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    Request to Contact Support  ·  Raghuveer responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
    This link will help you gather information before you call up support: https://helpx.adobe.com/illustrator/kb/crash-next-steps.html

15. Illustrator documents open up as skewed black and gray triangles

    When I open a file in illustrator, all that shows up are black and gray skewed lines and triangles. I have uninstalled and re-installed illustrator but has not fixed the problem. The image cannot be seen whatsoever. Attached file shows what SHOULD be the silhouette of the state of Illinois. This is what I get instead:

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16. kAIXMLNameChangedNotifier behaviour change

    The following code worked perfectly in 2015, 2015.1, 2017 but in 2018 it broke.

    My notifier is created like so :
    error = sAINotifier->AddNotifier(fPluginRef, kCinewarePluginName, kAIXMLNameChangedNotifier, &fUIDChangeNotifier);

    It is correctly triggered on the renaming of an art element. This then calls the following code :

    ASErr ArtSelectionRenamedNotifier(AINotifierMessage message)
    {
    ASErr error = kNoErr;
    fprintf(stderr,"ArtSelectionRenamedNotifier\n");
    //First get the AiArtHandle
    AIPluginGroupMessage myMessage = (AIPluginGroupMessage*)message;
    fprintf(stderr,"ArtSelectionRenamedNotifier msg type[%s]\n",message->type);
    //The relabelled art
    AIArtHandle relabelledArt = myMessage->preEditArt;
    fprintf(stderr,"ArtSelectionRenamedNotifier msg preEditArt[%p] is valid Art?[%s]\n",relabelledArt,sAIArt->ValidArt(relabelledArt, true)?"YES":"NO");
    //Verify it has a UID
    ai::UnicodeString relabelledArtUUID;
    //The artUIDName will be empty if not yet made
    if (relabelledArt)
    {
    error = sAIUIDUtils->GetArtUIDName(relabelledArt, relabelledArtUUID);
    }
    fprintf(stderr,"ArtSelectionRenamedNotifier msg preEditArt[%p] UUID[%s]\n",relabelledArt,relabelledArtUUID.asUTF8().cstr());

    The above code works perfectly in 2017, 2015 and 2015.3 :
    ArtSelectionRenamedNotifier
    ArtSelectionRenamedNotifier msg type[AI XML Name Changed Notifier]
    ArtSelectionRenamedNotifier msg preEditArt[0x157287b80] is valid Art?[YES]
    ArtSelectionRenamedNotifier msg preEditArt[0x157287b80] UUID[Green]

    Then in 2018 and (22.0 and 22.1) :
    ArtSelectionRenamedNotifier
    ArtSelectionRenamedNotifier msg type[AI XML Name Changed Notifier]
    ArtSelectionRenamedNotifier msg preEditArt[0x10003e501] is valid Art?[NO]
    Segmentation fault

    The seg fault occurs inside the GetArtUIDName, no doubt as the art in invalid.

    If this is intentional behaviour, can it be detailed how to get the arthandle that has changed?

    Kind Regards,
    R

    The following code worked perfectly in 2015, 2015.1, 2017 but in 2018 it broke.

    My notifier is created like so :
    error = sAINotifier->AddNotifier(fPluginRef, kCinewarePluginName, kAIXMLNameChangedNotifier, &fUIDChangeNotifier);

    It is correctly triggered on the renaming of an art element. This then calls the following code :

    ASErr ArtSelectionRenamedNotifier(AINotifierMessage message)
    {
    ASErr error = kNoErr;
    fprintf(stderr,"ArtSelectionRenamedNotifier\n");
    //First get the AiArtHandle
    AIPluginGroupMessage myMessage = (AIPluginGroupMessage*)message;
    fprintf(stderr,"ArtSelectionRenamedNotifier msg type[%s]\n",message->type);
    //The relabelled art
    AIArtHandle relabelledArt = myMessage->preEditArt;
    fprintf(stderr,"ArtSelectionRenamedNotifier msg preEditArt[%p] is valid Art?[%s]\n",relabelledArt,sAIArt->ValidArt(relabelledArt, true)?"YES":"NO");
    //Verify it has a UID
    ai::UnicodeString relabelledArtUUID;
    //The artUIDName will be empty if not yet made
    if (relabelledArt)
    {
    error =… more

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17. Font increase/decrease arrows in character panel immediately closes character panel

    Select text in an art board, when the character panel appears in the properties panel, and you then try and click/hold the text size arrows, they don't work and instantly close the character panel. Feels like a bug because I was able to use this workflow before to adjust the size of properly selected text.

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18. Intuos Pen & Touch - Pinch zoom doesnt work anymore

    Everything was working just fine for me, but since the new update i can't finger pinch zoom anymore. On all the other Adobe products everything's working just fine. It's just Illustrator that's having this Problem.

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19. Crashing immediately when opened

    I have not been able to use Illustrator 2018 for over a week now. I am using High Sierra and I have checked all the updates. I can't open from a file or directly from the toolbar. I have sent a few crash reports but to no avail.

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    Request to Contact Support  ·  Illustrator Engineering responded

    I am closing the ticket due to lack of response.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

20. Ai artboards all look like someone took an eraser over them.

    Ai CC2018. Opening any file sent by my teacher for class, I am the only student in class whose artboard looks like someone took an eraser over it. We've checked for hidden layers, etc. to no avail. I cannot even find the uninstall option to uninstall and reinstall it. Can someone help? I'm running Mac 10.13.2.

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    This looks like an issue with the GPU driver. Please update the drivers for your GPU. Here is the link for the same: https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

    If you still face issue, get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks
    Anish Kumar
    Illustrator QE