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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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100 results found

  1. Confusing repeated profile mismatch warning

    When drag and drop is used to place an image into an Illustrator document that has a color profile that is different than the image, Illustrator will link the image and will not warn for the profile difference, even if the profile mismatch warning is checked in the Color Settings.
    Using the Place command it will give you a warning about the Profile mismatch.
    When the document is saved and opened, Illustrator will start to warn for an Embedded Profile Mismatch and say that the document has an embedded profile that does not match the current RGB Working Space.
    This…

    2 votes

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  2. Image resolution differs depending on image orientation

    When placing an image in Illustrator, the image format is HEIC, and in portrait mode or landscape: The landscape picture shows the amount of ppi as 1 logical number. The portrait mode picture shows 2 numbers for ppi, and they are totally different.

    1 vote

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  3. 5 votes

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  4. Unable to place image files of any kind into Art Illustrator

    Illustrator v 28.4.1
    When trying to place or drag an image file into AI I get the error message "unknown format and cannot be opened" or "in a format which can not be placed". These are all existing files that I have used many times. I tried EPS, JPG, and PNG. It will not allow any new images. In addition, the image files in my existing files are now broken. Attached are the errors I am getting for the new files

    1 vote

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  5. Embedding images in SVG is not working

    I'm trying to embed some images in my SVG. When I do the process by clicking on the menu option "Embed images", it looks like it's working, but after saving and closing the file, when I reopen it, the image is linked not embedded.

    I tried with AI 2021 and 2024, but it also happened with other files.

    1 vote

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  6. Fix the error "The operation cannot complete because of an unknown error. (PARM)" when importing JPG files

    You need to Fix the error "The operation cannot complete because of an unknown error. (PARM)" when importing JPG files

    JPEG files work fine but not JPGs

    1 vote

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  7. Drag and Drop from Photoshop Not Working

    Illustrator Version 28.3, Photoshop Version 25.5.1

    Attempting to drag and drop a layer from photoshop into illustrator and the object is not appearing in illustrator. I can usually do this with no issues. I've tried rasterizing and making the image a smart object but nothing seems to fix the bug. This has just been an issue within the past 2 days.

    2 votes

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  8. Nested Linked AI Files don’t display proper fonts

    Nested or linked AI files inside other AI layouts are not letting the fonts come through. It renders to default font.

    1 vote

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  9. Color profiles are silently discarded for the placed screenshot thumbnails on Mac

    Can we fix the strange discarding of the color profile when dragging a screenshot thumbnail into an open Illustrator document (Mas OS — Command+shift+4, or Command+shift+3, or Command+shift+5). The thumbnail appears in the corner of the screen prior to the screenshot being saved to the Desktop.

    Using File>Place, or copying/pasting from any other program, or even dragging and dropping a screenshot from the desktop or other folder all cue a warning if there is a profile mismatch. And to my experience, placing in any of those ways does not change the document profile, regardless of what I choose when the…

    1 vote

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  10. Replacing or updating an image often results in crashes

    Mac mini
    Apple M2 Pro
    32 GB

    Replacing or updating an image often results in crashes.
    Before crashing, it loses the preview and can't be restored until closing and reopening the file. But even so, the crash is coming.

    1 vote

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    0 comments  ·  Images, Links  ·  Admin →
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  11. Can't Link PDF

    Cannot link PDF into an AI file. When opening the file an Unknown error is detected. Help us investigate further....
    However opening Illustrator in a Intel based version on the M1 mac it will open without issue. However as this feature apparently is going to be removed it will cause major issues for me.
    This needs to be fixed.

    1 vote

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  12. Unembedded image looks blank or sometimes appears as a black box

    Unembedded image looks blank or sometimes appears as a black box. The same is in the exported file too.

    1 vote

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  13. Using blending modes with embedded images now gives darker colors

    In version 28 transparency in embedded images doesn't work the same way it worked in version 27, thus making impossible to use older files with the new version.
    Transparency (as in soft light, overlay...) gives a different result, usually darker, flatter.
    Looks like the issue is with embedded images, not linked, but since I need to use images in patterns I need to embed them.

    1 vote

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  14. almost all the images in my file turn black after saving.

    almost all the images I copy pasted to my file are black now. it was after saving the file.
    its a two days work that now gone. I need you to Restore as soon as possible

    1 vote

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  15. Illustrator 28.1 crashes after placing or replacing images

    Model Name: Mac mini
    Model Identifier: Mac14,12
    Chip: Apple M2 Pro
    Total Number of Cores: 12
    Memory: 32 GB

    A few seconds after placing or replacing an image in Illustrator 28.1 the app quits unexpectedly. Before that, it looses preview.
    I rolled back to Illustrator 28 and till now it's OK.

    1 vote

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  16. All my links rotate 90° when opening the file

    when i opened my file, all the links in 0° rotation, rotated to 90°... now i have to rotate all individually. x_x

    this happened to me other 3 times in different files in the past.

    1 vote

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  17. Embedding linked EPS files in an over-sized artboard cause them to shrink to 10% and moves

    When using an over-sized artboard, when I embed a linked .EPS - the .eps is scaled down to 10% of the original size AND it is moved to a seemingly random location on the artboard. This only happens with .EPS files. .AI and bitmap files are fine - they stay in the correct location and correct size.

    2 votes

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  18. The "Placement options" in the document have been replaced with the computer's final settings

    I placed an 'img-1.ai' picture in Document-A with the placement option set to Bounding Box.
    After saving and closing it, I created a new document, Document-B.
    In Document-B, I placed the 'img-2.ai' picture with the placement option set to Bleed.
    After saving and closing Document-B, I reopened Document-A.
    The placement option for 'img-1.ai' had changed to Bleed.

    Why does the placement option not follow the document but instead follows the last-used setting?
    If I send the document to the client, they will see the incorrect layout.

    2 votes

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  19. Display different colors even though the color profiles match.

    OS: macOS Ventura 13.6.1
    Software: Illustrator CC 2023, Indesign CC 2023, Photoshop CC 2024

    Steps to Reproduce:

    Step 1:
    Set a unified color profile across all CC applications using Bridge (In this case, Adobe RGB + Japan Color 2011 Coated were used).

    Step 2:
    Create an image in Photoshop in RGB mode with a solid cyan color (#00ffff), embed the color profile, and save it.

    Step 3:
    Place the image created in Photoshop into Indesign and check the values when converted to CMYK in Overprint Preview.

    Step 4:
    Repeat the process from step 3 in Illustrator.

    Expected Result:
    Both Indesign…

    1 vote

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    0 comments  ·  Images, Links  ·  Admin →
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  20. Illustrator crashes if you search in the file explorer to relink/change image

    Windows 10 Pro (22H2)
    Illustrator 28.0 (64 bit)

    When you try to relink/change an image you get the file explorer window.
    Then you click on the search box and it freezes, only option is to cancel and return to Illustrator, but the program is frozen and the only solution is to kill it via the Task Manager.

    1 vote

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    0 comments  ·  Images, Links  ·  Admin →
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