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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Embeded icon not showing in the links panel

    Illustrator 26.0.1/ macOS Big SUR 11.6.1
    The icon for embeded images (like in illustrator 2021) in the links panel it's not showing anything, it's blank.

    7 votes

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    7 comments  ·  Images, Links  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Illustrator stopped reading certain .tif files after update to version 26.0.2

    My illustrator stopped reading certain .tif files immediately after update to version 26.0.2. I reverted back to 26.0.01 and everything works as usual. I uploaded an example .tif file I had an issue with.

    4 votes

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    2 comments  ·  Images, Links  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Image automatically gets embedded when dragged into Illustrator

    This is screwing my work flow and happens out of nowhere

    4 votes

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  4. Illustrator turning all PNGs into negatives after saving and reopening document

    I'm on Windows 10 pro, version 21H1. The version of illustrator I have is 26.3.1.
    When working on a document, CMYK or RGB, in illustrator with my Adobe color settings synced across all programs, all PNGs whether 16 bit or 8 bit turn negative. I've attached before and after screenshots.

    I've never had this happen before and I work with PNGs everyday, I spoke to and adobe support rep yesterday and gave them an AI filer where I tested PNGs vs JPEGs out. JPEGs are totally fine, only issue is with placing PNGs and I rather place a PNG than…

    3 votes

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  5. PARM error with embedded image

    iMac OS Catalina 10.15.7
    Adobe Illustrator 25.4.1

    I get an PARM error when selecting an embedded image and clicking the "Edición" menu (Edit in spanish).
    After clicking the OK button I can then access all the "Edit" menu options as usual.

    Please fix this annoying behaviour.

    Thanks,
    Guille

    3 votes

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  6. Illustrator links are broken upon document recovery

    After suffering through terrible support through the chat in Adobe Admin Console (basically just telling me that I'm wrong), I've been redirected here.

    Here's the bug:

    In Illustrator 24.1.X, all links will be broken when you try to open a recovered document. This does not happen in 24.0.X

    How to reproduce:

    Create an AI File

    Link a png from the 'Links' folder next to it

    Save it

    Make an edit and let it Auto Save

    Force Close AI

    Open the 'recovered' file when it asks me

    You are met with this:

    'Could not find a plug-in to read the linked…

    3 votes

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    2 comments  ·  Images, Links  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Raster images should always honor the layer order and transparency values when scaling/moving/rotating

    When moving/rotating/scaling Raster images should always honor the layer order and transparency values.

    With "show images in outline mode" selected, I often drop in low res raster images on the bottom layer and outline them with the pen tool in higher level layers.. problem is the way illustrator handles raster images. If i draw a line on top of a raster image, then attempt to scale that raster image, my line is temporarily hidden while scaling, moving or rotating the raster image, making it nearly impossible to re-align my raster image to match newly drawn vector lines. Also, raster images…

    3 votes

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  8. Linked PDFs resizing when pasted

    If you open a multi page PDF in Illustrator and then copy and paste it either into the same document or a different one, it changes from cropping to the bounding box to whatever was specified last in the File/Place options dialogue box and scales up or down to fit the same space.

    If I place a file (any file) and specify cropping to Bounding Box, and then open the same multi page PDF as before, the problem does not occur. It appears that by opening a multi page PDF it crops to bounding box but by copying and pasting…

    2 votes

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  9. The operation cannot complete because of an unknown error [PARM]

    Illustrator 25.4.1
    macOS Big Sur 11.5.2

    • Launch Illustrator.
    • New Project.
    • Add shapes, or text.
    • Select all.
    • Rasterize.
    • Click Object to reach Trace.

    Tested on a New Admin User with the same result.
    NVRAM Reset
    Safe Mode
    Recovery Mode/Disk Utility/First Aid
    Tried with different project files and formats (.ai, .pdf) with the same problem.

    2 votes

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  10. Links panel showing wrong date created and date modified

    MacOS Monterey (12.4) on
    MacBook Pro with M1 Max Chip
    Illustrator 26.3.1
    All placed links show a creation and modified date of Feb 6, 2040. This is every file I open. It doesn't matter if the link is stored locally or on a server. The dates of the file stored in the folder are correct, but the info in the links panel shows the wrong dates. All previous versions of Illustrator show the correct date. This makes Illustrator 2022 unusable for me!

    1 vote

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  11. Relink via Asset Link Missing Icon

    The Relink via Asset Link icon is missing in Adobe Illustrator, preventing users from linking images/templates they have designed to AEM Assets.

    1 vote

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  12. Image Trace Default black and white preset is grayscale after expanding

    When you Image Trace, using the default black and white tracing preset and expand - the black and white are grayscale. When you double click the fill in the toolbar to choose a new color for the black or white, the resulting color is a shade of gray. Then, you have to go to the Color panel and change the sliders to a different color model to be able to see the color you chose. It would be easier if the black and white were aligned with the document color mode, RGB or CMYK instead. You don't encounter this issue…

    1 vote

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  13. 'Export as' SVG No Longer Includes Width/Height on Embedded Images

    When exporting an AI file with an embedded PNG screenshot (added via File > Place) as an SVG, the <image> tag in the exported SVG file is no longer being created with "width" and "height" attributes.

    This creates an error when trying to use the exported SVG in XMLmind (which states that there is no width attribute on the <image> tag), and I imagine in other contexts as well.

    We're on an enterprise cloud subscription of Illustrator, so at any given time we're working with the most up-to-date version. In a similar file I exported to SVG back in January…

    1 vote

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  14. Unembeding image to .PSD change resolution

    I noticed recently that on my new MacBookPro 16 - M1 Max on macOS 12.1 Monterey, with AI 26.0.2 when I unembed an image to .PSD format, the extracted image is resampled and the résolution is changed. Only PSD format does that. Choosing TIF is working as expected.

    This is not happening on my old MacBook running the same AI version but on macOS Catalina.

    So I don’t know where the bug is: On Monterey or in the M1Max Chip.

    Bug ID - AI-4256151

    1 vote

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  15. Drag and drop to place file sometimes embeds instead of linking

    When I drag and drop a JPG/PNG/PDF/AI file from Finder into an Illustrator document, it normally drops in as a link. However, sometimes it unexpectedly embeds the artwork instead of linking it. If I try again repeatedly, it continues to embed, so to fix it I have to go to File > Place and ensure that "Link" is selected (which it already is). After that, if I drag-and-drop from Finder again, it links the artwork as expected.

    This issue is seemingly random and I can't figure out exactly how to reproduce it. I always link files (not embed them) when…

    1 vote

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  16. Relink no longer works in most recent Illustrator

    When I update links outside Illustrator, Illustrator no longer shows the links with the recycle icon. The relink button in the links panel is greyed out. The only way is to manually relink the files rather than the nice refresh there used to be! This is very time consuming!

    1 vote

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  17. 1 vote

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  18. Crop tool leaves white line

    Every time I crop an image it leaves a small white line. If I try and crop again, the line just appear on the other side. I always have to re-crop the image in another program after exporting it from illustrator.

    1 vote

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  19. 1,macos10.15.7 Illustrator26.0 PhotoshopEPS形式画像を配置すると指定したサイズにならない psd形式は問題ない

    この現象は、以前のバージョン CC2021までは発生しませんでした。
    解決策がありましたらお教えください。
    Windowsでは未確認です。

    1 vote

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    Need More Info  ·  PCM Maro responded

    Illustrator 製品版フィードバックにご協力いただきありがとうございます。

    ご報告いただいた「PhotoshopEPS 画像を配置するとサイズが大きくなる」という現象ですが、再現できませんでした。

    Photoshop の画像解像度ダイアログで「幅、高さ、解像度」が同じデータを各種画像形式で保存し、Illustrator 2022 に配置した場合は、同じサイズで読み込まれています。

    いくつか質問させていただきます。

    1. Illustrator 2022 では、全ての Photoshop EPS 画像ファイルで同じ現象が再現しますか? (リンク、埋め込み)

    2. Illustrator 2021 で新規ドキュメントを作成し、同じデータを配置しても問題ありませんか?

    3. 各画像データを Photoshop で開いて画像解像度ダイアログで確認しても、同じサイズ設定ですか?

    4. 確認しても「幅、高さ、解像度」が同じ画像データにも関わらず、やはり Illustrator への配置サイズが変わってしまうようでしたら、問題のデータを検証用にご提供いただけますか?

    以上、お手数をおかけいたしますがよろしくお願いいたします。

    Illustrator チーム

  20. Windows

    1 Windows 10 Pro バージョン20H2/プロセッサ Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz/実装RAM 32.0 GB (31.8 GB 使用可能)/64 ビット オペレーティング システム、x64 ベース プロセッサ

    2 Illustrator2021で作成したデータを2022(最新版)で開き、デザインのバリエーションの作成を行おうとした。配置されている画像は2つ。うち1点の差し替えを行った。(Photoshopデータのリンクを変更)。差し替えた画像の大きさを変更するため、リサイズを行ったところ、アプリケーションがクラッシュ。復元データにより、1つ前の手順まではデータが残っており、作業の続行ができた。が、再び同じ作業(配置画像のリサイズ)でクラッシュ。
    3 続行したデータを開き直し、もう一度作業のやり直しをしようと思った。
    4 2つのリンク画像が消失した。『「」というリンクファイルが見つかりません』というアラートが繰り返し出る(「」というファイル名をつけたことはない)。エラーの起きていなかった配置画像も消失し、リンク情報そのものが消えてしまった。
    5 エラーの起きたデータを添付します。確認のため、開き直しているので日付がエラーの起きた当時のものではなく、本日のものに書き換わっているようですが、保存はせずに閉じています。

    1 vote

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    Illustrator 製品版フィードバックにご協力いただきありがとうございます。

    日本語担当の PCM Maro です。
    すでに再編集で問題が解決されているとのことですが、いくつか補足説明させていただきます。

    『「」というリンクファイルが見つかりません』というアラートの「」ですが、本来ならばカッコ内にリンクファイル名が表示されるのですが、クラッシュにより、ファイル情報が欠落してしまったと思われます。(通常はリンク切れでもファイル情報は保存されています)

    今後、クラッシュが発生するような場合は、クラッシュ後に表示されるクラッシュレポートの送信機能をご利用ください。
    また、クラッシュの再現手順が明確であるような場合は、こちらの UserVoice にご登録ください。

    こちらのレポートは対応終了とさせていただきますが、コメントはオープンしておきますので、追加情報があるような場合は、コメントをお寄せください。

    今後ともよろしくお願いいたします。

    Illustrator チーム

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