Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
58 results found
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パッケージで拡張子が追加される Packaged PSD/TIFF links get their extensions doubled macOS12.6
Illustrator2023（27.0）パッケージ...でコピーされた画像に拡張子が追加される。
例えば○○.psd.psdのようになる。84 votesI am happy to share that we have fixed this bug in our latest release – 27.0.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Image resolution wrong when rotated When you place an image into a document the resolution is shown correctly, but if you rotate it, Illustrator continue to consider original pixel width and height as if image was not rotated.
Example:
- Import new 800x400px @72dpi image.
- Illustrator shows correctly 72ppi.
- Rotate it 90°.
- Illustrator now shows 144x36ppi, as if image size was 800w x 400h but it was stretched to 400w x 800h (so 800/400 = 2x -> 144 and 400/800 = 0.5x -> 36).24 votesThank you for reporting the issue. We have added the issue to our backlog.
With Best Regards,
Raghuveer Singh -
Illustrator turning all PNGs into negatives (with or without yellow background) after saving and reopening document I'm on Windows 10 pro, version 21H1. The version of illustrator I have is 26.3.1.
When working on a document, CMYK or RGB, in illustrator with my Adobe color settings synced across all programs, all PNGs whether 16 bit or 8 bit turn negative. I've attached before and after screenshots.I've never had this happen before and I work with PNGs everyday, I spoke to and adobe support rep yesterday and gave them an AI filer where I tested PNGs vs JPEGs out. JPEGs are totally fine, only issue is with placing PNGs and I rather place a PNG than…
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Screen Shot 2022-08-18 at 4.01.11 PM.png 605 KB -
bug cores AI_2.png 175 KB -
bug cores AI.png 96 KB -
imagem_2022-07-25_111510619.png 857 KB -
Screen Shot 2022-07-19 at 11.38.32 AM.png 1535 KB -
bug ai.png 140 KB -
Screenshot 2022-06-14 at 12.08.41 PM.png 92 KB -
AdobeScreenShot_05272022_AfterOpening.png 393 KB -
AdobeScreenShot_05272022_InPreview.png 64 KB -
AdobeScreenShot_05272022.png 501 KB
22 votesI am happy to share that we have fixed this bug in our latest release – 27.0.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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The operation cannot complete because of an unknown error. CANT Since the last update.. Every time I try to trace & make something. I get this error message "The operation cannot complete because of an unknown error. CANT" then the placed image I tried to trace disappears and only an empty selection box remains. If i do "undo" the image will return. How come I cannot trace anymore? What can I do to fix it?
13 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Embeded icon not showing in the links panel Illustrator 26.0.1/ macOS Big SUR 11.6.1
The icon for embeded images (like in illustrator 2021) in the links panel it's not showing anything, it's blank.9 votes -
PNG import broken Illustrator 25.4.8. (on macOS 10.14.6) can't import PNG files any more. For PNG files that have already been placed in previous versions, Illustrator reports a broken link and doesn't allow to relink. (PNG import worked fine in the previous version of Illustrator.)
8 votes -
Wrong resolution calculation on pasting an image copied from Photoshop Windows only it seems like.
1. Create a document in Photoshop, 100×100px, 72ppi
2. Copy the contents
3. Create a web/mobile-based document in Illustrator
4. Paste the copied imageIllustrator pastes 99.9875×99.9875px image.
It turns out Photoshop uses pixels-per-meter (biXPelsPerMeter and biYPelsPerMeter) to define the reoslution.
72ppi is exactly 2834.6472 pixels per meter.
Unfortunately, the value must be an integer (thanks to BITMAPINFOHEADER), so the convention is to use 2835 (which is 0x0B13 in hexadecimal).But Illustrator is going by the letter of the law (not the spirit) and converting 2835 to 72.009 pixels per inch.
2835 / 2834.6472 ×…
7 votes -
Images get randomly cropped from unwanted sides with Crop Image, or white lines get added Currently when you wish to crop an embedded or linked image, clicking the crop button makes the cropping interface appear over the image.
When this happens, illustrator has already applied some (seemingly random) degree of cropping to the image.
This is super annoying if you only want to crop one edge of the image as you have to return the other three edges to the uncropped position.
Also if you are zoomed in so far as to not be able to see all the edges of the image, you crop the edge you are looking at without realising illustrator automatically…
6 votes -
Illustrator links are broken upon document recovery After suffering through terrible support through the chat in Adobe Admin Console (basically just telling me that I'm wrong), I've been redirected here.
Here's the bug:
In Illustrator 24.1.X, all links will be broken when you try to open a recovered document. This does not happen in 24.0.X
How to reproduce:
Create an AI File
Link a png from the 'Links' folder next to it
Save it
Make an edit and let it Auto Save
Force Close AI
Open the 'recovered' file when it asks me
You are met with this:
'Could not find a plug-in to read the linked…
6 votes -
Illustrator does not insert images from Telegram by drag&drop When I try to drag and drop an image from Telegram into Illustrator, it inserts the text of the temporary file path instead of the image.
Note that drag&drop from Telegram to Photoshop works correctly. The same method can be used to drag and drop images to the desktop or other applications.
Mac OS 12.6 (but I have tested it on Windows too)
Illustrator 26.5 (but also tested with previous versions)5 votes -
Links panel showing wrong date created and date modified MacOS Monterey (12.4) on
MacBook Pro with M1 Max Chip
Illustrator 26.3.1
All placed links show a creation and modified date of Feb 6, 2040. This is every file I open. It doesn't matter if the link is stored locally or on a server. The dates of the file stored in the folder are correct, but the info in the links panel shows the wrong dates. All previous versions of Illustrator show the correct date. This makes Illustrator 2022 unusable for me!5 votes -
Illustrator stopped reading certain .tif files after update to version 26.0.2 My illustrator stopped reading certain .tif files immediately after update to version 26.0.2. I reverted back to 26.0.01 and everything works as usual. I uploaded an example .tif file I had an issue with.
5 votes -
Image automatically gets embedded when dragged into Illustrator This is screwing my work flow and happens out of nowhere
5 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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PARM error with embedded image iMac OS Catalina 10.15.7
Adobe Illustrator 25.4.1I get an PARM error when selecting an embedded image and clicking the "Edición" menu (Edit in spanish).
After clicking the OK button I can then access all the "Edit" menu options as usual.Please fix this annoying behaviour.
Thanks,
Guille4 votes -
Raster images should always honor the layer order and transparency values when scaling/moving/rotating When moving/rotating/scaling Raster images should always honor the layer order and transparency values.
With "show images in outline mode" selected, I often drop in low res raster images on the bottom layer and outline them with the pen tool in higher level layers.. problem is the way illustrator handles raster images. If i draw a line on top of a raster image, then attempt to scale that raster image, my line is temporarily hidden while scaling, moving or rotating the raster image, making it nearly impossible to re-align my raster image to match newly drawn vector lines. Also, raster images…
4 votes -
On Opening, Illustrator can't read linked files and adds multiple copies of linked images On some files, on open, I receive an error regarding linked images and when trying to resolve, Illustrator adds multiple copies of the same linked image without actually fixing the original images. It'll add linked images into locked layers where there were no images.
This started in version 26.4.1 and have tested with uninstalling newer versions, opening the same files on older versions, and installing newer versions until the issue appears.
Screenshots attached where it shows it adding in linked images, even on layers that were locked and had no images on save.
3 votes -
3 votes
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Linked PDFs resizing when pasted If you open a multi page PDF in Illustrator and then copy and paste it either into the same document or a different one, it changes from cropping to the bounding box to whatever was specified last in the File/Place options dialogue box and scales up or down to fit the same space.
If I place a file (any file) and specify cropping to Bounding Box, and then open the same multi page PDF as before, the problem does not occur. It appears that by opening a multi page PDF it crops to bounding box but by copying and pasting…
3 votes -
The operation cannot complete because of an unknown error [PARM] Illustrator 25.4.1
macOS Big Sur 11.5.2- Launch Illustrator.
- New Project.
- Add shapes, or text.
- Select all.
- Rasterize.
- Click Object to reach Trace.
Tested on a New Admin User with the same result.
NVRAM Reset
Safe Mode
Recovery Mode/Disk Utility/First Aid
Tried with different project files and formats (.ai, .pdf) with the same problem.3 votes -
Cannot relink the image In the adobe illustrator app, I tried to relink the image but it didn't work, as shown in the videos I posted below. Can you solve this bug, please?
Thank you
3 votes
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