Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7450 results found
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The keyboard stops to work
The keyboard stops to work with no reason apparent. I have to restart the app to fix it (for a while).
10 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Window resizes in increments
After a doc is open and the window has been open to the largest size. clicking the bottom right corner to resize the doc window feels like it is snapping to the bottom or to increments of a set size. HOW do we turn this off to resize the document window to any free flowing size ?
7 votesHi,
Sorry for the inconvenience caused,Please let me if the issue still persists. You can try changing the UI scaling in preference panel to small as suggested by frank.
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Outline Stroke not working
I select an object, then navigate to Object > Path > Outline Stroke and nothing happens. GRRRR.
12 votesNext time you encounter this, please put the piece of art in a separate file and share it with the team for investigation — so far nobody did that.
You can share the file directly in comments or send it over sharewithai@adobe.com if you want to keep it private — in this case please provide this issue’s link, https://illustrator.uservoice.com/forums/601447/suggestions/35854246
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Can not open a saved .ase color book
With the update to Illustrator CC 2019, I now can not open the .ase color book that we've been using for 3 years.
Please fix this as it is an incredibly inconvenient bug to encounter
1 voteRequest to Contact Support ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Crash with AI Files and link broken
When i opening a files ai who have broken links with a files on a another not connected hard drive, illustrator CC 2019 crash and i can't opening this files, but with a another pc and another version i delete the missing links and when i've try again to open it on my pc it's working again.
so i think it's when a fils have a broken links that crash the software.
1 vote -
HIGHLIGHTING objects on locked layers
Cursor highlights everything, even objects on locked layers. This is disruptive. Why is this update so slow? Take me back!
1 vote -
TEXT NOT REFRESHING
Text not refreshing when making changes to a text box. I turned off GPU performance and the problem persists.
1 vote -
Appearance of Black Feature Not Working in Illustrator CC 2019
The "Appearance of Black" feature is not working after installing Illustrator CC 2019. I've tried to disable and re-enable the feature, however all blacks appear as rich black now. The document shown in the attached screenshot is in CMYK color mode. The black box on the left is 100% K only, the box to the right is C: 60%, M: 50%, Y: 50%, and K: 100%.
Previously 100% process black only would display as shown in the preferences window. I've tried to open an old document and create a new CMYK color mode document, however the 100% K looks rich…
3 votesPlease check if Color Settings is set to “Emulate Adobe Illustrator 6.0”, If it is then change it to “North America General Purpose 2”.
Color settings changing to “Emulate Adobe Illustrator 6.0” is tracked here https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35742949-color-settings-auto-defaulting
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Stroke not updated when using arrow keys
An object's stroke is not updated when using the arrow keys to increase or decrease stroke size. Then selecting another object without pressing enter or removing focus from the input box applies the stroke to the new selection.
Steps:
1. Create 2 shapes
2. Select first shape
3. Adjust stroke with arrow keys in the properties panel - shape on artboard doesn't update
4. Select second shape - stroke that was supposed to be applied to first shape is applied to second shapeUsing Illustrator 23.0 (Windows)
2 votes -
CC 2019 hangs/crashes on quitting on Windows
Everything was fine until i signed out and singed in again the subscription license 2 weeks ago, on my Windows 7 system.
Each time when i try to close Illustrator, it hangs. I tried the following, but does not work:
- sign out and sign again the license
- clean prefs and reinstall1 vote -
clipping mask bug - direct selection tool and smart guides see objects in and outside of mask
There is a bug (from maybe several versions back now) in which the direct selection tool sees and selects objects (and points) inside and outside of the clipping mask. The behavior In previous versions worked correctly (the direct selection tool only selected points on the clipping mask, not any of the inside contents). In the attached screenshot, you can see both the current bug and the previous expected behavior.
There is a second similar bug: With smart guides turned on, the select tool also sees individual items inside the mask (even though when then clicking it only selects the mask).…
3 votes -
Selected font in CC2018 doesn't stick
Problem when I opened a type sample page I made with Universal News with Commercial Pi, and almost all characters became the rectangle with X inside. I can select the block, then UNwCP and I can see the text changing as I select the face . . . but when I leave the Character pallet, the field blanks.
Also, if I select one character and type over it, the face becomes Minion. In the sample, see 8, 9, and zero.
Similarly, in InDesign, I can select a single character and then UNwCP, and the pallet changes to New Century Schoolbook…
1 vote -
Freeform gradient becomes uneditable
Once applied, a freeform gradient is no longer editable. Ex. If I apply to a circle, and click off to work on something else, then come back to the circle, I can't edit it again. The circles don't appear, and I am hitting "Edit Gradient". Maybe Windows bug? When I watch tutorials on this, only need to select object and open freeform gradient tool to be able to edit gradients again.
5 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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'Use Preview Bounds' works wrong with 'Stroke Inside' for Compound Path
If you set set stroke's alignment to inside and check 'Use Preview Bounds' (image 1), AI will draw bounding box (and calculate dimensions) where the stroke would be visible with no alignment (image 2). This is not how it's expected to behave. Th box should wrap the shape.
16 votesI am happy to share that we have fixed this bug in our latest release – 24.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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17 votes
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Can't randomly rotate an object anymore
Working in Illustrator 23.01, I'm no longer to hover over the corner of an object and have the curved arrow show up so I can randomly rotate. What's up? I need this feature.
3 votes -
Can't draw inside?
Hi. I am trying to draw inside a capital letter. I have tried both converting type to outline by itself and then converting type to outline and then expanding the object, but the "draw inside" option remains grayed out.
1 vote -
Non Functional Gradient stop bug in 'Color' panel
When adjusting a colour stop its colour is visible in the 'Color' panel's 'Fill' field. You used to be able to cancel the stop colour by clicking on this 'Fill' field to go back to the gradient fill and to get the 'Stroke' colour back in sight.
This is no longer the case. In spite of Illustrator flashing the tool tip 'Click to cancel' clicking does not work at all. The fill colour is stuck on the 'Colour Stop's colour.
Now you can only see the 'Stroke' field in the 'Gradient' panel and the 'Tools' panel. This is a pain…54 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Save for Web
Hi,
This problem has persisted for a long time. On the image I have attached you can see that there is a vertical white line to left of the red square. When exporting the white line is still there – the only way to avoid it is to have the graphics stretched beyond the artboard before exporting.
Why has this never been fixed??
1 vote -
can't download templates
can't download the templates
2 votes
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