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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. 2 votes

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    0 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  2. KERNING ON EXTENDED SELECTIONS...

    My kerning worked just fine about an hour ago, but now every time I try to add a custom kerning value it gives me the warning: Kerning on extended selections can only be set to Auto or 0.

    I can't seem to get this to go away.
    I uninstalled & reinstalled Illustrator and it is still happening.
    I tried many fonts of different types, and it still won't work.

    -Chris

    36 votes

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    45 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  3. Alt-Drag to Duplicate (and Shift to align) Only Works Intermittently

    Duplicating objects in Illustrator CC 2017 only works on occasion, it is not consistent as it was in previous versions. Holding Shift to align while dragging and duplicating also doesn't work. These were both key features of Illustrator and if there is a way to fix this problem I would be very interested to know how!

    21 votes

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    23 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. Actions based on Scripts not saving after restart?

    From: https://forums.adobe.com/thread/2191151

    I located another thread from December where the consensus seems to be that this is a long standing and known bug with Illustrator.
    Permanently saving scripts in Action Set doesn't work / Scripts werden nicht dauerhaft in den Aktionseinstellungen gespeichert.

    I have spent a good deal of time working with people here on the Adobe forums to develop a script to automate a very large function of my job, and now that it is completed it should be ready to pass on to members of my team so they can utilize it as well. The problem is that…

    2 votes

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    8 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  5. scripts Missing from Action Panel on relaunch

    Illustrator CC 2017.1.0 (64bit) Windows

    1) make a new action
    2) Insert menu item > enter the name of a custom script
    4) Check that the action successfully runs the script. It should work.
    3) Save actions, save the file
    4) Restart Illustrator.
    5) Try to run the action again; fail. Note that it's now empty, with no link to the script.

    I've reproduced this bug on my colleague's computers too (we have the same scripts).

    4 votes

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    2 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  6. Snap to Point causes jumping with long Guides

    I'm using very long guides to create a custom angled grid, and use Snap to Point to snap paths to intersections of those guides. However, sometimes the Snap to Point causes "jumping", i.e. it tries to snap to the intersection, but when it does, it scrolls the document a tad upwards, and hence goes immediately out of snap. Sometimes it even causes jumps of hundreds of millimeters. It doesn't always happens, but only with some guides intersecting in some points. I cannot really say what actually makes it happen.

    I created a test file to where I isolated only three…

    3 votes

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    2 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  7. Swatch border line problem.

    AI 21.1.0 (64bit) Windows 10, macOS Sierra
    When I apply custom bitmap swatch at object, unexpected border line display (it occurrs even in default vector swatch).
    And export it to PDF, border line still exists.

    1 vote

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    1 comment  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →
  8. 100% black will not output to film as 100%

    Came across this same issue now using CC 2017 but was able to isolate it. Customer file in CMYK color space, black at 100% nothing in the document except a 100% black rectangle. Illustrator reports 100% black but when output to film black is approximately 80%. Copying the entire content to a new document the output is at 100%. Using the original document and changing the color panel to grey scale black is 100%. Changing back to CMYK black is also 100% black. Placing the file into another dicument also produces 100% black. The latest file was created in CS6…

    1 vote

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    Need More Info  ·  2 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →
  9. Library Drop Down Fails (Creative Cloud not specific to Illustrator)

    Drop down fails using Illustrator (or PS) and Creative Cloud Libraries.

    https://www.youtube.com/watch?v=vhPEVZpS0k4

    Fix is to open Library window wider, or right-click.

    5 votes

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    4 comments  ·  Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  10. AIGPUSNIFFER doesn't quit

    Version 21.1.0

    When quitting illustrator the AIGPUSNIFFER process continues to run, even though it should terminate, unless the task is manually ended in task manager. This is a huge issue considering it puts CPU usage at a high level which consequently affects battery life.

    2 votes

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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  11. Illustrator shows paths with extremely many points incorrect, without showing a warning to user

    Sometimes EPS files I want to open in Illustrator contain paths with many many points. When opening in Illustrator no warning is shown, but polygons are not shown correctly as the fill color is disappeared (and the polygon path seems to be broken/not closed anymore). Is the limit 32.000 points? If so: please enlarge this amount OR show a warning when opening a file: now users cannot trust your Illustrator here.
    Example file:

    https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Ffamh-my.sharepoint.com%2Fpersonal%2Fpvanhoeijen_mapcreator_eu%2F_layouts%2F15%2Fguestaccess.aspx%3Fdocid%3D0c7129d8cd5044a4badf8ddc913011953%26authkey%3DAYHJRpUE4Du7iJIa3FOffEE%26expiration%3D2017-09-29T22%253a00%253a00.000Z

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  12. Increase size of anchor points / handles

    Anchor points and handles are hard to grab.
    On denser displays the problem is amplified.
    Hard to grab using stylus.

    148 votes

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    44 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  13. Calculation in New Document does not work correctly

    I tried 300/4, which resulted in 0.04. Should be 75.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  14. Black shapes when trying to group things

    When I try to group text objects and lines, the screen gets black shapes that come up. It happens every time, and even if I close the file and reopen it, it continues to happen.

    1 vote

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  15. Rotate tool Alt click and Wacom tablet

    Hey :)
    I use illustrator CC 2017.

    I use my Wacom intuos for almost everything since it is easier and I am comfortable to it than using mouse.

    I use Rotate tool to copy objects in circle with a center point.( Select Rotate tool, Hold Alt and click to choose the center of the object) .

    When I use wacom tablet to achieve this, the Center point keeps floating with the mouse pointer. I have to use my mouse to click to set a center point.
    I have used it in multiple computers and with other wacom devices too. I…

    27 votes

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    47 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  16. With "Snap to Point" on, the cursor doesn't change colour to indicate a snap to anchor will occur

    I just switched to AI 2017 from AI 2015 and i'm noticing this straight away. In preview mode and artwork modes. Turning on Smart Guides helps in some situations but in other cases it fails to identify a Snap when an anchor is around. Snap to Point should work independently of Smart Guides anyhow.

    Massively annoying.

    4 votes

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    1 comment  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  17. Demo version of Illustrator crashes constantly, destroying files.

    Illustrator CC 21.1.0 (trial), MacBook Pro13,3 (15" with touch bar), macOS Sierra 10.12.3. It seems to happen mostly when editing colors or character/paragraph styles, but honestly it's hard to say, because it's seemingly random. I'd be happy to attach a copy of the file I was working on, but every version is gone now, even ones that were saved between crashes with different file names. You should have several crash reports via Apple, I hope. I can also upload console logs if needed, but I didn't find a folder for Illustrator.

    1 vote

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    3 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  18. TIFF's generate Color Management Error in MacOS High Sierra.

    When in macOS Sierra I can drag or import any TIFF without any issues or errors. My colors on screen are rich and vibrant and darker.

    When in MacOS High Sierra I do the same thing I get a Color Management Error, and all my colors are faded and lighter.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  19. Flickering Cursor

    The cursor constantly flickers on my MacBook Pro 2017 with Touchbar.

    Really annoying.

    31 votes

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    38 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here

  20. Bounding box is incorrectly displayed on multiple highdpi displays

    When using multiple monitors with different Hi-DPI settings on Windows OS, the bounding box for the selected item is sometimes displayed incorrectly.
    I work on a dual display setup: my primary monitor is a 15.6inch 4K display @ 200% DPI scaling settings, and my second monitor is 24inch 2560*1440 display @ 125% DPI scaling.
    When working on a larger second monitor, the bounding box for a selected item is displayed at an incorrect position, which makes the work very difficult.

    4 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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