8364 results found

1. Poor support for copies made with <use> syntax when importing SVGs

   Adobe Illustrator has a well-known, long-standing bug when importing SVG files.

   In the SVG code, to reduce file size, I originally used a syntax called <use> (array copy) to generate the 91 vents, fan screw holes, and 36 gear teeth. However, Illustrator has very poor support for this "copy syntax," causing it to "lose" all of these elements during reading, resulting in an empty panel and bare circles.

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   Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Errant Connection Issues Using Concept to Vector Feature

   Concept to Vector consistently fails for a particular image with an apparent connection error.

   The generation process runs and appears to complete normally. However, at the end of the process, Illustrator displays:

   “Cannot generate results due to connection issues. Please check your internet and try again.”

   I have repeated the operation several times over the past two days with the same result. My internet connection is functioning normally. I also successfully completed a previous image using Concept to Vector, so the feature has worked correctly in the same general environment.

   Because the error occurs after the generation process appears to complete and is repeatable with this image, the reported “connection issue” may not accurately identify the underlying cause.

   Expected: Generated vector results are returned.

   Actual: Generation ends with a connection-error message and no results.

   Reproducibility: Consistent across multiple attempts.

   Concept to Vector consistently fails for a particular image with an apparent connection error.

   The generation process runs and appears to complete normally. However, at the end of the process, Illustrator displays:

   “Cannot generate results due to connection issues. Please check your internet and try again.”

   I have repeated the operation several times over the past two days with the same result. My internet connection is functioning normally. I also successfully completed a previous image using Concept to Vector, so the feature has worked correctly in the same general environment.

   Because the error occurs after the generation process appears to… more

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3. Freeform gradient duplicated produces per-copy divergent PDF Type 4 shading

   Adobe Illustrator Bug Report
   Freeform gradient duplicated via Step and Repeat produces per-copy divergent PDF Type 4 shading data, causing RIP-dependent color mismatch between identical 1-ups
   Product: Adobe Illustrator
   Versions affected: 30.8.2 (Windows) and 29.8.11 (macOS) — both reproduce identically
   Platforms: Windows 11 / macOS
   Component: PDF export engine (Adobe PDF library 18.00), Freeform Gradient → ShadingType 4 (free-form Gouraud triangle mesh)
   Severity: Major — produces inconsistent ink coverage between identical copies on the same artboard; breaks color-critical prepress output
   Reproducibility: 100% deterministic across both tested versions

   1. Summary When an object filled with a Freeform Gradient is duplicated with Object ▸ Transform ▸ Move (Copy) / Step and Repeat without first applying Object ▸ Expand Appearance, the resulting PDF contains one independent Type 4 shading stream per copy, and Illustrator re-derives each copy's mesh differently:

   The triangle tessellation is recomputed per copy (vertex count changes: 2481 → 2463).
   The /Decode array is expanded far beyond the object's /BBox, by an amount that is a linear function of the imposition offset — i.e. the X quantization domain is polluted by the Y-direction layout coordinate.
   This affects both the visible shading layer (DeviceCMYK) and the soft-mask shading layer (DeviceGray, inside the /SMask``/G form).
   Because PDF Reference 1.7 §4.6 states that a shading's interior colors are produced by interpolation bounded only by the smoothness tolerance, and explicitly warns that "Linear interpolation… may have observably different results when applied in a DeviceCMYK color space", each RIP interpolates a different mesh with a different quantization grid. The result: the same artwork at the same relative position renders to different ink totals on different copies, and the magnitude/direction of the deviation varies by RIP.

   Applying Expand Appearance before duplicating eliminates the problem completely — all 8 shading streams become byte-identical. This confirms the defect is in the non-expanded Freeform Gradient export path.

   Expected behavior: duplicated Freeform Gradient objects that are geometrically identical should produce identical shading data (or at minimum identical tessellation and identical /Decode domains), so that every RIP renders all copies the same way.

   Actual behavior: each copy gets its own divergent mesh and quantization domain.

   1. Steps to reproduce Create a CMYK document. Draw a rectangle (test object: 520.24 × 265.12 pt). Fill it with a Freeform Gradient (Gradient tool ▸ Freeform Gradient ▸ Points), using several CMYK color stops. Do not apply Object ▸ Expand Appearance. Select the object, use Object ▸ Transform ▸ Move…, tick Copy, and use Step and Repeat (Ctrl+D) to produce 8 copies arranged 2 columns × 4 rows on one artboard (column step 546.00 pt, row step 269.29 pt). File ▸ Save As ▸ Adobe PDF (also reproduces with PDF/X-4 preset). Inspect the resulting shading objects. Expected: 8 copies → identical mesh topology, identical vertex colors, identical /Decode domain width. Actual: 8 copies → 8 distinct shading streams, 2 distinct vertex counts, 8 distinct /Decode domains.

   Adobe Illustrator Bug Report
   Freeform gradient duplicated via Step and Repeat produces per-copy divergent PDF Type 4 shading data, causing RIP-dependent color mismatch between identical 1-ups
   Product: Adobe Illustrator
   Versions affected: 30.8.2 (Windows) and 29.8.11 (macOS) — both reproduce identically
   Platforms: Windows 11 / macOS
   Component: PDF export engine (Adobe PDF library 18.00), Freeform Gradient → ShadingType 4 (free-form Gouraud triangle mesh)
   Severity: Major — produces inconsistent ink coverage between identical copies on the same artboard; breaks color-critical prepress output
   Reproducibility: 100% deterministic across both tested versions

   1. Summary When an object filled with a Freeform Gradient is duplicated with Object… more

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   0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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4. Concept to Vector fails mid-process with non-actionable error message

   When using Concept to Vector, the process consistently fails approximately halfway through execution.

   Instead of explaining why the operation failed, Illustrator displays the following message:

   "Please slow down and try again later."

   The operation is then aborted.

   The message does not provide enough information to understand the cause of the failure or how to resolve it. It is unclear whether the issue is related to service availability, account limitations, usage limits, network connectivity, the source image, or another factor.

   As a result, the only available option is to repeatedly retry the operation without knowing whether the problem is temporary or whether some action is required on the user's side.

   The failure occurs during processing rather than during upload or validation of the image.

   When using Concept to Vector, the process consistently fails approximately halfway through execution.

   Instead of explaining why the operation failed, Illustrator displays the following message:

   "Please slow down and try again later."

   The operation is then aborted.

   The message does not provide enough information to understand the cause of the failure or how to resolve it. It is unclear whether the issue is related to service availability, account limitations, usage limits, network connectivity, the source image, or another factor.

   As a result, the only available option is to repeatedly retry the operation without knowing whether the problem is temporary or… more

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5. If an artboard has a space character at the end of its name, it won’t get exported as an SVG silently

   1. Create 2 artboards and draw something on each
   2. Rename the first to be 'OK'
   3. Rename the second, add a space character at the end of the second artboard’s name — 'Not OK '
   4. Export SVGs: makes sure you have 'Use Artboards' enabled Ai would generate only the 'OK.svg' only, the second file is missing. Removing the space characters makes it work.
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6. Radeon RX 580 not detected by Illustrator 30.8.2 on Windows 11 25H2

   Radeon RX 580 not detected by Illustrator 30.8.2 on Windows 11 25H2
   Description
   Adobe Illustrator 30.8.2 does not detect my AMD Radeon RX 580 GPU.
   Under Edit > Preferences > Performance, Illustrator displays:
   “Compatible GPU: Not Available” and the GPU Performance option is unavailable.
   System configuration
   - Adobe Illustrator: 30.8.2
   - Operating System: Windows 11 Home 25H2
   - GPU: AMD Radeon RX 580 Series
   - VRAM: 8 GB
   - AMD Driver: Adrenalin Edition 26.5.2 WHQL
   - WDDM: 3.1
   - Direct3D DDI: 12
   - RAM: 16 GB
   - Architecture: 64-bit
   Problem
   Windows correctly detects the Radeon RX 580 and DirectX is working normally.
   The Windows DirectX Diagnostic Tool (dxdiag) reports:
   - Radeon RX 580 Series
   - Approximately 8 GB of dedicated VRAM
   - Direct3D Acceleration: Enabled
   - DirectDraw Acceleration: Enabled
   - WDDM 3.1
   - Direct3D DDI: 12
   - No problems found
   Windows Graphics Settings is also configured to run Adobe Illustrator 2026 using:
   High Performance → Radeon RX 580 Series
   However, Illustrator still reports:
   “Compatible GPU: Not Available”
   Additional evidence
   The Illustrator System Report correctly identifies:
   Adobe Illustrator 2026 30.8.2
   and Windows 11 64-bit.
   However, under:
   GPU Information
   the section is completely empty. Illustrator does not report any GPU information there.
   This suggests that Illustrator is failing to detect the GPU internally, rather than simply disabling GPU performance after detecting an unsupported GPU.

   Troubleshooting already performed
   1. Updated the AMD Radeon RX 580 driver to Adrenalin Edition 26.5.2 WHQL.
   2. Restarted the computer after the driver installation.
   3. Confirmed that Windows correctly recognizes the RX 580.
   4. Confirmed through dxdiag that Direct3D 12 is active and functioning.
   5. Confirmed that Windows assigns the Radeon RX 580 to Illustrator as the High Performance GPU.
   6. Restarted Illustrator.
   7. Reset Illustrator preferences.
   8. The issue persists after all of the above.
   Expected behavior
   Illustrator should recognize the Radeon RX 580 as a compatible GPU and allow GPU Performance to be enabled.

   Actual behavior
   Illustrator continues to display:
   “Compatible GPU: Not Available”
   even though the GPU is correctly recognized by Windows, Direct3D 12 is active, the latest AMD driver is installed, and Windows is configured to use the RX 580 for Illustrator.
   Request
   Please investigate GPU detection for AMD Radeon RX 500 Series / Polaris GPUs in Illustrator 30.8.2, particularly on Windows 11 25H2.
   The GPU works correctly at the Windows/DirectX level, but Illustrator appears unable to detect it internally.
   I can provide the complete Illustrator System Report, DirectX diagnostic information, screenshots, and any additional diagnostic files required.

   GPU não detectada pelo Illustrator 30.8.2

   Resumo

   O Adobe Illustrator 30.8.2 não detecta minha GPU AMD Radeon RX 580 e exibe a mensagem “GPU compatível não disponível” em Editar > Preferências > Desempenho.

   A GPU funciona normalmente no Windows e é reconhecida corretamente pelo DirectX. O Windows também está configurado para executar o Illustrator usando a Radeon RX 580 em modo de alto desempenho.

   Configuração do sistema

   • Adobe Illustrator: 30.8.2
   • Sistema operacional: Windows 11 Home 25H2
   • GPU: AMD Radeon RX 580 Series
   • VRAM: 8 GB
   • Driver AMD: Adrenalin Edition 26.5.2 WHQL
   • WDDM: 3.1
   • Direct3D DDI: 12
   • Memória RAM: 16 GB
   • Arquitetura: 64-bit

   Comportamento observado

   Em:

   Editar > Preferências > Desempenho

   o Illustrator apresenta:

   “GPU compatível não disponível”

   e a opção Desempenho da GPU permanece indisponível.

   O relatório de informações do sistema gerado pelo próprio Illustrator também apresenta a seção “Informações de GPU” vazia, em vez de identificar a Radeon RX 580.

   Verificações realizadas

   1. O driver da Radeon RX 580 foi atualizado para o AMD Adrenalin Edition 26.5.2 WHQL.
   2. O computador foi reiniciado após a atualização.
   3. O Windows reconhece corretamente a Radeon RX 580.
   4. O DirectX Diagnostic Tool (dxdiag) reconhece a Radeon RX 580 com aproximadamente 8 GB de VRAM.
   5. O dxdiag informa:
      • Direct3D acceleration: Enabled
      • DirectDraw acceleration: Enabled
      • WDDM 3.1
      • Direct3D DDI: 12
      • Nenhum problema encontrado.
   6. Em Configurações do Windows > Sistema > Tela > Gráficos, o Adobe Illustrator 2026 está configurado como: Alto desempenho (Radeon RX 580 Series).
   7. As opções de otimização gráfica do Windows para o Illustrator também foram testadas.
   8. O Illustrator foi reiniciado.
   9. As preferências do Illustrator foram redefinidas, mas o problema de GPU permaneceu.

   Evidência adicional

   O relatório do sistema do Illustrator identifica corretamente o aplicativo como:

   Adobe Illustrator 2026 30.8.2

   e identifica o sistema como Windows 11 64-bit, porém a seção:

   Informações de GPU

   permanece sem informações.

   Isso indica que o Illustrator não está simplesmente desabilitando uma GPU reconhecida. Ele parece não estar detectando a GPU dentro do próprio aplicativo.

   Resultado esperado

   O Illustrator deveria reconhecer a Radeon RX 580 como uma GPU compatível e permitir ativar:

   Desempenho da GPU

   Resultado atual

   O Illustrator continua apresentando:

   “GPU compatível não disponível”

   mesmo com a Radeon RX 580 funcionando corretamente no Windows, Direct3D 12 ativo e o aplicativo configurado pelo Windows para utilizar a GPU em modo de alto desempenho.

   Solicitação

   Gostaria que a equipe do Illustrator investigasse a detecção de GPUs AMD Radeon RX 500 Series/Polaris no Illustrator 30.8.2, especialmente em sistemas com Windows 11 25H2.

   Acredito que o problema esteja na detecção/compatibilidade da GPU dentro do Illustrator, e não no hardware, no driver ou no funcionamento da GPU no Windows.

   Radeon RX 580 not detected by Illustrator 30.8.2 on Windows 11 25H2
   Description
   Adobe Illustrator 30.8.2 does not detect my AMD Radeon RX 580 GPU.
   Under Edit > Preferences > Performance, Illustrator displays:
   “Compatible GPU: Not Available” and the GPU Performance option is unavailable.
   System configuration
   - Adobe Illustrator: 30.8.2
   - Operating System: Windows 11 Home 25H2
   - GPU: AMD Radeon RX 580 Series
   - VRAM: 8 GB
   - AMD Driver: Adrenalin Edition 26.5.2 WHQL
   - WDDM: 3.1
   - Direct3D DDI: 12
   - RAM: 16 GB
   - Architecture: 64-bit
   Problem
   Windows correctly detects the Radeon RX 580 and DirectX is… more

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7. New guides are useless to me.

   At the very least, automatically put them into their own layer where I can easily find them and then lock them if I wish. I also find your feedback system to be punitive to your customers.

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   Need More Info  ·  1 comment  ·  Tools  ·  Delete…  ·  Admin →
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8. ExtendScript gives && and || equal precedence

   The below is from u/Ales-78 on Reddit:

   https://www.reddit.com/r/AdobeIllustrator/comments/1x0idoa/extendscript_gives_and_equal_precedence_confirmed/

   "I found this while debugging something that made no sense, and because I once reported a "bug" to Adobe that turned out to be my own syntax error, I checked it on several versions before posting.

   ExtendScript evaluates && and || at the same precedence level, left to right. So a || b && c is parsed as (a || b) && c instead of the correct a || (b && c). ECMAScript requires && to bind tighter.

   Two lines, no document needed:

   alert(true || false && false);

   // prints "false", should print "true"

   Confirmed on:

   Illustrator 30.8.1, ExtendScript 4.5.6, Windows

   Illustrator CS6 16.0.0, ExtendScript 4.2.12, Windows

   Illustrator 30.8.2, macOS (confirmed by Monika Gause)

   Line for line identical across all three. Other precedences are fine, I tested ternary, arithmetic, bitwise, typeof, in and instanceof. It really is just these two operators.

   Both readings agree almost all the time. They diverge only when the first operand is truthy and the last one is falsy, which is how it can sit in a codebase for years without surfacing.

   What made it visible for me was minification. I write a || (b && c) in the source. Closure Compiler ADVANCED removes those parentheses, because in standard JavaScript they genuinely are redundant, and its output is correct JS. ExtendScript then reads it the other way round and the conditional logic silently inverts.

   So Closure is not at fault either. Two individually correct things meeting in the wrong place.

   My workaround is a post-compile pass that re-adds parentheses around any && that is a direct operand of ||, then verifies the standard JS AST has not changed.

   If you ship minified ExtendScript, this is worth checking."

   The below is from u/Ales-78 on Reddit:

   https://www.reddit.com/r/AdobeIllustrator/comments/1x0idoa/extendscript_gives_and_equal_precedence_confirmed/

   "I found this while debugging something that made no sense, and because I once reported a "bug" to Adobe that turned out to be my own syntax error, I checked it on several versions before posting.

   ExtendScript evaluates && and || at the same precedence level, left to right. So a || b && c is parsed as (a || b) && c instead of the correct a || (b && c). ECMAScript requires && to bind tighter.

   Two lines, no document needed:

   alert(true || false && false);

   // prints "false", should… more

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   2 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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9. ファイル名変更後も旧ファイル名がドキュメントタイトルに残り、書き出しファイルに継承される不具合

   Illustratorにおいて、ファイル名の変更に対してメタ情報の「ドキュメントタイトル」が適切に更新されず、古いファイル名が残ってしまう現象を確認しました。
   また、この書類が書き出した画像ファイルの情報にもそのまま継承されることを確認しています。

   以下に具体的な操作手順と、それぞれのファイル名やドキュメントタイトルの状態を示します。

   ■１　新規ファイル作成
   プロファイルから「A4テンプレ1」を選び、名前（ファイル名）を「書類A」に変更して開く
   ファイル → ファイル情報　からメタ情報「ドキュメントタイトル」を確認する
   結果：　現ファイル名の「書類A」と同じではなく、変更前のファイル名「A4テンプレ1」となっていました。

   ■２　そのままJPEG書き出し
   ファイル → 書き出し → 書き出し形式　でJPEG画像を書き出す
   結果：　ファイル名は「書類A」なのに、ドキュメントタイトルは前ファイル名と同じ「A4テンプレ1」でした。

   ■３　新規ファイル「書類A」を保存
   まだ保存されていなかったこのAiファイルを ファイル → 保存：　書類A.ai
   結果：　メタ情報「ドキュメントタイトル」は、ファイル名と同じ「書類A」に変更されました。

   ■４　再びJPEG書き出し
   書類A.ai　から、ファイル → 書き出し → 書き出し形式　でJPEG画像を書き出す
   結果：　メタ情報「ドキュメントタイトル」は、ファイル名と同じ「書類A」でした。

   ■５　書類Aを「別名保存」し、書類Bを作成
   書類A.ai　から、ファイル → 別名保存で　書類B.ai　を作成
   結果：　メタ情報「ドキュメントタイトル」は、ファイル名と同じ「書類B」に変更されました。
   また、書き出されたJPEG画像は、ファイル名・ドキュメントタイトルどちらも「書類B」でした。

   ■６　書類BをOS上で名称変更
   書類B.ai　のファイル名を、OS上で　書類C.ai　と書き換える
   結果：　ファイル名は「書類C」なのに、ドキュメントタイトルは前ファイルと同じ「書類B」のままでした。
   また、書き出されたJPEG画像も、ファイル名が「書類C.jpg」なのに、ドキュメントタイトルは「書類B」のままでした。

   この現象は、ユーザーにとって明らかな不具合だと思います。
   具体的には■２や■６の挙動が問題で、Aiファイルの名称とドキュメントタイトルが一致せず、書き出された画像に想定外の情報が残ってしまうことは、ファイル名とメタデータの整合性が失われますし、トラブルの原因ともなるため、単なる仕様と見過ごすことはできません。
   また、そもそも多くのIllustratorユーザーがこの挙動に気付かず、不適切なタイトルを刻んだ画像ファイルを生み出していると思われます。
   なぜなら、この「ドキュメントタイトル」という情報は、Macの標準的なFinder機能「情報を見る」を使っても表示されない項目だからです。
   しかもこの情報はWindowsではたやすく表示されるため、自らMacで意図せず埋め込んだ画像の不適切な情報が、納品先のWindowsで視認されている可能性があるのです。

   ※Windowsでの「ドキュメントタイトル」確認方法
   ファイルを選んで「プロパティ」から「詳細」タブを開くと、「タイトル」を確認することができます。
   また環境によっては、ファイルアイコンの上に矢印を置くだけで表れるファイル情報の中に、ドキュメントタイトルの情報が表示されます。

   具体的なリスク例（画像参照）：

   ●ファイル名「ダメ課長のダメな案.ai」をOS上で「上司Ｂ案.ai」に書き換えてJPEG画像を書き出し
   　　　↓
   　ドキュメントタイトルが「ダメ課長のダメな案」のまま表示され、トラブルとなる。

   ●ファイル名「2026年8月.ai」をOS上で「2024年12月.ai」に書き換えてJPEG画像を書き出し
   　　　↓
   　ドキュメントタイトルが「2026年8月」のまま表示され、混乱を招く。

   なお、この不具合は、書き出したファイルの種類で結果が異なります。

   TIFF：　JPGと同じ不具合が生じます。いずれもメタ情報の有無は選べず、必ず埋め込まれます。
   PSD：　 Photoshopから「ファイル情報」を確認
   　→「書類C.psd」のドキュメントタイトルは「書類B」のままでした。
   PDF：　 Acrobatから「プロパティ」を確認
   　→「書類C.pdf」のドキュメントタイトルは「書類C」に揃えられていました。
   　　　（ただし保存の条件で変わると思われます）
   PNG・WEBP：　そもそも「ドキュメントタイトル」が保存されません。
   他は未検証です。
   なお、メタ情報「ドキュメントタイトル」が保存されるファイルでは、撮影日時、プログラム名（Illustratorバージョン）も保存されていました。

   過去の類似する記事では、書き出し後の対処について書かれていても根本的な解決には至らず数年経過しており、また前述の通りMacユーザーにとっては大変見えづらいトラブルであることから、早々の解消が望まれる深刻なバグとして改めてここに報告いたしました。

   こちらの作業環境：
   Windows11（25H2）／Illustrator 28.7.10

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10. Move feature does not start at "0"

    Pressing Enter used to allow you to move an object by putting in the values. Now.....many times, it will jump to the position but act like that is the "starting" point rather than the original position. It's quite bothersome and wastes a lot of time trying to move objects by the move feature.

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11. Photoshopを同時に起動している際に、IllustratorでベクターなどをコピーするとIllustratorがクラッシュする

    Illustratorのバージョン：30.8.2/29.8.11どちらでも発生
    Photoshopのバージョン：27.10

    1 vote

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12. Restore Sequential Artboard Numbering for Exported Files

    Dear Adobe Illustrator Development Team,

    I would like to provide feedback regarding the recent change to artboard export naming behavior in Illustrator.

    In previous versions, exporting multiple artboards could automatically preserve the artboard order by adding sequential numbers to the exported filenames, such as:

    File-01.png
    
    File-02.png
    
    File-03.png

    This was a simple and efficient workflow because the artboard order already exists within the document.

    With the current behavior, exported files increasingly depend on individual artboard names. As a result, users may need to rename artboards simply to maintain a clear sequential file order.

    For designers working with catalogs, calendars, presentation boards, packaging variations, social media sets, or documents containing dozens of artboards, this adds an unnecessary management step and increases the chance of naming errors.

    The artboard index and the artboard name serve different purposes. A designer may need descriptive artboard names inside Illustrator while still wanting exported files to follow the document sequence.

    I strongly suggest restoring the previous behavior as an option, or adding an export naming preference such as:

    • Use artboard number
    • Use artboard name
    • Use filename + artboard number
    • Use filename + artboard name

    Ideally, users should also be able to choose the number format, for example 01, 02, 03 instead of 1, 2, 3.

    This would preserve existing professional workflows while still supporting the newer naming system.

    Please consider adding this flexibility back to Illustrator rather than requiring users to rename artboards or rely on scripts for something that was previously handled automatically.

    Thank you for considering this feedback.

    Dear Adobe Illustrator Development Team,

    I would like to provide feedback regarding the recent change to artboard export naming behavior in Illustrator.

    In previous versions, exporting multiple artboards could automatically preserve the artboard order by adding sequential numbers to the exported filenames, such as:

    File-01.png
    
    File-02.png
    
    File-03.png

    This was a simple and efficient workflow because the artboard order already exists within the document.

    With the current behavior, exported files increasingly depend on individual artboard names. As a result, users may need to rename artboards simply to maintain a clear sequential file order.

    For designers working with catalogs, calendars, presentation boards,… more

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13. Pasting text appears centered even if current text box is left aligned

    When i copy paste text from another app and paste it in illustrator it automatcly appears centered even if the current text box had left aligned text.

    2 votes

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    Need More Info  ·  4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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14. When saving files, the prompt text has become unreadable

    What's wrong with my software?
    When saving files, the previous prompts were normal text. However, recently, I don't know where the problem has arisen.

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    2 votes

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15. Wacom ExpressKey Remote Touch Ring zoom fails when GPU Performance is enabled

    Illustrator: 30.8.2
    Windows: Windows 10 Home 22H2
    GPU: NVIDIA GeForce RTX 3060
    Wacom: Cintiq 27QHD + ExpressKey Remote EKR-100
    Wacom driver: WacomTablet_6.4.5-5 and newer

    Description:

    In Illustrator 30.8.2, the Wacom ExpressKey Remote Touch Ring does not zoom correctly when GPU Performance is enabled.

    When rotating the Touch Ring, the canvas briefly flickers/shakes and may zoom by only one step, then stops responding.

    The problem disappears immediately when I disable:

    Preferences → Performance → GPU Performance

    With GPU Performance disabled, the Touch Ring zoom works normally and continuously.

    I have confirmed that:

    Wacom Diagnostics correctly detects Touch Ring rotation.
    The same Touch Ring works correctly for zooming in Adobe Photoshop.
    Disabling Illustrator's Animated Zoom does not fix the problem.
    Wacom Touch Ring settings have been checked.
    The issue appeared after an Illustrator update.

    Reproduction:

    Open Illustrator 30.8.2.
    Enable GPU Performance.
    Open any document.
    Rotate the Wacom ExpressKey Remote Touch Ring.
    The canvas flickers/shakes and zooming does not work correctly.
    Disable GPU Performance.
    Rotate the Touch Ring again — zoom now works normally.

    This appears to be a reproducible Illustrator GPU-related bug involving Wacom Touch Ring input.

    Please investigate the interaction between Illustrator GPU Performance, Wacom ExpressKey Remote/EKR-100 and NVIDIA GPU rendering in Illustrator 30.8.2.

    Illustrator: 30.8.2
    Windows: Windows 10 Home 22H2
    GPU: NVIDIA GeForce RTX 3060
    Wacom: Cintiq 27QHD + ExpressKey Remote EKR-100
    Wacom driver: WacomTablet_6.4.5-5 and newer

    Description:

    In Illustrator 30.8.2, the Wacom ExpressKey Remote Touch Ring does not zoom correctly when GPU Performance is enabled.

    When rotating the Touch Ring, the canvas briefly flickers/shakes and may zoom by only one step, then stops responding.

    The problem disappears immediately when I disable:

    Preferences → Performance → GPU Performance

    With GPU Performance disabled, the Touch Ring zoom works normally and continuously.

    I have confirmed that:

    Wacom Diagnostics correctly detects Touch Ring rotation.
    The same… more

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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16. CUANDO DOY CREAR NUEVA CARPETA SE BLOQUE ILLUSTRATOR

    Tengo un problema, cuando doy guardar como y quiero crear una carpeta nueva se congela y bloquea illustrator.
    no importa si es en red o en el escritorio

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17. Inconsistency With Transform Controls in Control Bar

    I am noticing inconsistent display of Transform dimensions in the Control bar, when selecting similar elements. Referencing the attached images, notice that when one of the pasted .tif images is selected, the Transform dimensions are displayed in the Control Bar, but when the other image is selected, the Transform controls are collapsed and require an extra click to view and copy/paste sizes. These images were copy and pasted from the same website and appear to be the same format. Unfortunately, this slows down my workflow as previous iterations of the software always displayed the Transform dimensions of selected elements within the Control Bar and could be quickly and easily accessed without extra clicks.

    I understand that these can be available to me with expanded Transform or Properties panels, but I prefer to keep my workspace clean and only expand panels when necessary. Having this info in the Control bar has been an essential part of my workflow for over 10 years.

    (30.8.2 - Mac OS Sonoma 14.6.1)

    I am noticing inconsistent display of Transform dimensions in the Control bar, when selecting similar elements. Referencing the attached images, notice that when one of the pasted .tif images is selected, the Transform dimensions are displayed in the Control Bar, but when the other image is selected, the Transform controls are collapsed and require an extra click to view and copy/paste sizes. These images were copy and pasted from the same website and appear to be the same format. Unfortunately, this slows down my workflow as previous iterations of the software always displayed the Transform dimensions of selected elements within… more

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    2 votes

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18. Hands-on tutorial crash

    Hands-on tutorials crash when clicking on the floating window's "?" to locate the tool or menu area in the user interface. I'm using the hands-on tutorials as part of my class and this is causing students and their teacher a lot of frustration.

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19. Transform dimensions - Constraint applied even though it is disabled

    When transforming the dimensions in the 'Transform' window, the constraint option (chain icon) is applied even though it is disabled. One measurement - width or height - cannot be altered without the other following along.
    I have been able to fix this by closing the application completely, but this is happening repeatedly.

    2 votes

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20. Adobe Illustrator freezes and crashes when using the Dimension Tool

    I’m experiencing an issue with the Dimension Tool in Adobe Illustrator. Whenever I activate the tool and try to use it, the entire program freezes and then crashes. This is interrupting my work.

    I’ve attached a screenshot showing the tool and its options. Could you please help me identify the cause and resolve the issue?

    Thank you.

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    2 votes

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